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We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Key Responsibilities Provide Tier 1 IT support to end users and system administrators Troubleshoot desktop, application, and network issues Manage Active Directory (accounts, permissions, group policies) Support Microsoft 365 and enterprise applications Provide mobile device support (iOS/Android, MDM) Perform device imaging, deployment, and lifecycle management Support VPN, remote access, and hybrid work environments Maintain ticketing system records and meet SLA targets Assist with IT asset inventory and logistics Required Qualifications Associate’s degree (Bachelor’s preferred) 2+ years of Help Desk / Desktop Support experience in enterprise IT Strong knowledge of Windows 10/11 and Microsoft 365 Experience with ticketing systems and remote support tools Preferred ITIL Foundation Experience supporting federal/government environments Familiarity with security frameworks (basic awareness of NIST standards) Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture! #NAI #DICE

or more details, please connect with Pawan Shrivastava at 510-983-4629 or email at pawans@vgroupinc.com Direct End Client: Congressional Budget Office Job Title: Senior Network Engineer Duration: 60 Months No. of Hours Per Week: 40 Hours Per Week Start Date: 08/15/2026 Location: Washington, DC 20515 Position Type: Contract Interview Type: Phone or Skype or In-person Requirement ID: CBONETW995PS • Candidate must have previous State, Federal or other Government client experience, • Candidate must be comfortable to work on W2, • Clearance Required: Tier 2 Public Trust Clearance, • A background check is conducted through Capitol Police to access the CBO network Description: Department: IT Support Services for SENTRY Description of Work (DOW) for: Senior Network Engineering Services (SMA1) 1.1 Objectives The Contractor shall provide Network Engineering Services that include designing, implementing, and maintaining secure network architectures that enforce Zero Trust principles, including network segmentation, micro-segmentation, and least privilege access controls. The Contractor will ensure that all network devices including switches, routers, and perimeter systems are configured, hardened, and continuously monitored in accordance with federal security standards and industry’s best practices. The Contractor shall provide advanced engineering, operational, and advisory support for the Congressional Budget Office’s Cisco network environment. The objective of this support is to strengthen the security, reliability, and resilience of the network infrastructure while addressing identified Incident Response (IR) remediation requirements. 1.2 Scope of Work • Enterprise Network Engineering: Design, implement, operate, and optimize the Congressional Budget Office’s Cisco-based network infrastructure, including core, distribution, access, and edge environments, to ensure high availability, scalability, performance, and resilience in support of mission requirements., • Network Security Architecture & Compliance: Implement and maintain network security controls aligned with NIST SP 800-53, NIST SP 800-207 (Zero Trust Architecture), and Cisco security best practices, including continuous monitoring, risk mitigation, and network security posture management., • Network Access Control & Identity Integration: Engineer and enforce secure network access controls, including 802.1X port-based authentication, role-based access, and integration with enterprise identity services to support Zero Trust principles and least-privilege access models., • Routing, Switching & Infrastructure Services: Manage and support routing, switching, and network services (e.g., VLANs, DNS, DHCP, VPNs), ensuring secure configuration, optimal performance, and alignment with organizational standards and policies., • Perimeter & Public-Facing Security: Secure and managing public-facing network infrastructure, including firewalls, remote access solutions, and edge devices, ensuring hardened configurations, restricted access, and continuous monitoring to prevent unauthorized access and external threats., • Network Monitoring & Security Operations Enablement: Implement and manage network monitoring, logging, and alerting capabilities, integrating with enterprise SIEM and network detection and response (NDR) tools to enhance visibility, threat detection, and incident response readiness., • Vulnerability Management & Device Lifecycle: Establish and maintain a structured program for network device patching, firmware updates, vulnerability remediation, and lifecycle management to ensure all infrastructure components remain secure, compliant, and supported., • Change Management & Documentation: Support formal change management processes, maintain accurate network diagrams and configuration documentation, and contribute to standard operating procedures to ensure transparency, traceability, and operational continuity., • Advisory & Technical Leadership: Serve as a senior technical advisor to CBO stakeholders, collaborating with cybersecurity, cloud, and operations teams to resolve complex network issues, improve architecture, and support audits, assessments, and compliance initiatives., • Customer Service & Team Collaboration: Serve as the technical adviser for complicated service desk tickets and modifications to better support network operations, while collaborating with cloud, Microsoft engineering, and cybersecurity teams. 1.2.1 Specific requirements / Tasks: • Implement and maintain network security controls aligned with NIST SP 800-53, including access control (AC), configuration management (CM), system and communications protection (SC), and audit and accountability (AU) control families., • Engineer and enforce Zero Trust network architecture principles in accordance with NIST SP 800-207, including network segmentation, micro-segmentation, and continuous verification of users and devices, • Design and implement least-privilege network access controls, ensuring role-based and identity-aware access across all network layers., • Deploy and manage 802.1X port-based network access control to prevent unauthorized device connectivity and enforce authentication at the network edge, • Configure and maintain centralized logging and audit capabilities for all network devices, ensuring logs are forwarded to enterprise SIEM platforms and retained in accordance with compliance requirements, • Conduct continuous monitoring and vulnerability assessments of network infrastructure, identifying risks and coordinating remediation in alignment with NIST Risk Management Framework (RMF) practices, • Harden all network devices using secure configuration baselines (e.g., Cisco Secure Configuration Guides), including disabling unnecessary services, enforcing strong encryption protocols, and securing management interfaces, • Secure public-facing and perimeter network assets by implementing strict ingress/egress filtering, firewall rule optimization, and multi-factor authentication for administrative access, • Support incident response activities by providing network-level analysis, containment actions (e.g., segmentation, blocking malicious traffic), and forensic data collection, • Establish and maintain secure network segmentation strategies to limit lateral movement and protect high-value assets and sensitive environments, • Ensure all network changes follow formal change control processes with security impact analysis, supporting compliance with NIST configuration management requirements, • Lead or participate in security assessments, audits, and compliance reviews, providing evidence, documentation, and remediation support as required, • Continuously evaluate and enhance network security posture through adoption of emerging best practices, threat intelligence, and Cisco security innovations, • Develop, implement, and maintain Network Standard Operating Procedures (SOPs); review and update all SOPs on at least an annual basis or as required to reflect changes in technology, policy, or security requirements, • Document and maintain detailed hardware and configuration baselines for all network devices, including Cisco switches, routers, firewalls, and related infrastructure; conduct annual reviews and updates, • Perform root cause analysis (RCA) for network incidents, including performance degradation, outages, and security events; document findings and implement corrective and preventive actions, • Establish, implement, and maintain automated network patch management and firmware update procedures in accordance with Cisco best practices and organizational security policies, • Develop, maintain, and update comprehensive network diagrams that accurately reflect the CBO enterprise network architecture, including cloud, production, and secure environments; review and update diagrams annually or as changes occur, • Administer and troubleshoot enterprise DNS services, including configuration changes, issue resolution, and performance optimization, • Support continuous, real-time monitoring of network infrastructure (24/7 operations), including integration with network management and security monitoring tools, • Maintain accurate and up-to-date documentation of network configurations, assets, and operational procedures to support audit readiness and operational continuity V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology. Website: www.vgroupinc.com LinkedIn: www.linkedin.com/company/v-group/ Facebook: www.facebook.com/VGroupIT Twitter: www.twitter.com/vgroupinc

Req ID: 373684 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Delivery Associate Director to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary: The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk, Deskside and Field Support Services, Business Relationship Management, Change/Configuration Management, Major Incident Management, Asset Management, and the Capital Equipment Replacement Program (CERP) - sometimes referred to as Capital Equipment Refresh. The IT Service Delivery Director is responsible for ensuring delivery of a seamless user experience and adherence to defined Service Level Agreements (SLAs) while delivering measurable improvements as measured through Key Performance Indicators (KPIs). The Service Delivery Director contributes to client satisfaction through effective Business Relationship Management and oversees coordination of the Mission and Site Support Services to deliver the highest level of operational services, service management, change control, and continuous service improvement. The Service Delivery Director provides periodic metrics and status reporting to client leadership team with recommendations on how to improve services, customer experience, and cost optimization. They will deliver management and control across Service Delivery functions, including scheduling and management of projects, initiatives, and other efforts aligned with delivering client objectives and goals. Basic Qualifications: Bachelor's degree in IT, Computer Science, Information Systems, Management, or a related field Minimum 10 years of experience in IT operations to include: Minimum 5 years of experience in a senior IT management or director role. Minimum 1 year of experience managing enterprise ITSM platforms (such as ServiceNow), cloud productivity tools, and hardware/software lifecycle management. ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Framework to demonstrate a deep understanding of ITIL principal Ability to obtain/maintain a Public Trust clearance NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $104,558 - $242,031. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

HUMINT Desk Officer, Mid The Opportunity: With all the information available today, it takes a skilled intelligence analyst to know how to find and interpret the best data to give their clients the right answers. With the critical decisions made in our government every day, we need an intel analyst like you to do just that. As an intelligence professional, you use your spe cia lized experience and attention to detail to develop products to give your client the actionable intelligence and context they need. If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to inform our nation's leaders. As an intelligence professional on our team, you'll help your client understand their mission environment. You'll validate information and apply client tradecraft as you build assessments for U.S. IC-wide products. As the authority on your topic, your client will look to you for time-critical recommendations, often under pressure. This is a chance to grow your expertise, develop new skills, and share your met hodologies with other analysts. We focus on growing as a team to deliver the best support to our customers, so you'll have resources for mentoring and learning new skills and tools. Work with us as we provide the right information at the right time to support the critical needs of our nation's leaders. Join us. The world can't wait. You Have: \n • Experience curating and contextualizing timely IC HUMINT reporting\n, • Knowledge of DoD HUMINT policy , directives, and doctrine\n, • Knowledge of IC databases and tools\n, • Ability to brief senior defense and government offi cia ls\n, • Ability to support shift work\n, • TS/SCI clearance with a polygraph \n, • Bachelor's degree and 3+ years of experience with intelligence reporting, or 7+ years of experience with intelligence reporting in lieu of a degree\n\n Nice If You Have: \n • Knowledge of IC, Combatant Command, or Joint Staff environments \n, • Ability to develop high-quality deliverables tailored to senior policy makers or defense stakeholders, including complex written products and formal or informal briefings \n, • Possession of excellent verbal and written communication skills\n\n Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance with polygraph is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. \n • \nRemote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.\n, • \nHybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.\n, • \nOnsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.\n\n Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Job DescriptionAbout the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. Job Summary: The Sr. Director, Strategic Partnerships is a relationship-first leader responsible for managing and growing one of the company's most strategic external partnerships. This role will own the day-to-day partnership with Evernorth, ensuring strong alignment, effective communication, and delivery against shared contractual and business goals. This individual will focus on building trust, navigating complexity, and driving execution across internal and external stakeholders. Success in this role requires strong account management instincts, the ability to influence without authority, and comfort operating in a fast-paced, evolving environment. Management Responsibilities: • Develops, coordinates, and implements systems, policies, procedures, and productivity standards., • Provide leadership and guidance to the team, ensuring the achievement of goals and objectives., • Foster a positive and collaborative work environment., • Oversee the planning, execution, and completion of projects and initiatives within the team., • Establish and monitor operational processes and workflows to enhance efficiency and productivity., • Streamline operational processes, enhance efficiency, and improve overall organizational performance., • Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence., • Ensures a safe, secure, and compliant work environment., • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results., • Build and manage a high-performing team, including hiring, training, and development., • Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success., • Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues., • Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.Duties & Responsibilities:, • Serve as the primary owner of the relationship with Evernorth, acting as the central point of contact and accountability., • Build and maintain strong, trust-based relationships with external stakeholders, proactively managing communication, expectations, and issue resolution., • Translate partner needs into clear internal priorities, driving alignment and coordination across cross-functional teams (operations, product, engineering, and finance)., • Ensure successful execution of partnership initiatives by removing blockers, resolving friction, and maintaining momentum across stakeholders., • Monitor and report on key partnership metrics and outcomes, partnering with internal teams to interpret performance and identify areas for improvement., • Partner with finance and analytics teams on performance insights, contributing to data-driven decision-making across the partnership., • Continuously refine partnership processes, communication rhythms, and ways of working to strengthen long-term collaboration and scalability., • Identify opportunities to deepen and expand the partnership over time, in alignment with company priorities., • Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision-making.Required Skills:, • Strong account management and relationship-building experience, particularly with complex, enterprise-level partners., • Excellent communication skills, with the ability to navigate and align diverse stakeholders across internal and external teams., • Demonstrated ability to operate effectively in a matrixed environment and influence without direct authority., • Strong operational mindset with a focus on execution, follow-through, and driving outcomes., • Comfort working with data and business metrics, with the ability to partner effectively with finance and analytics teams., • Experience working in high-growth or evolving environments with shifting priorities., • Ability to manage ambiguity, resolve conflict, and maintain forward progress in complex situations., • Strong organizational and prioritization skills., • Comfort using AI tools in day-to-day workflows, with a willingness to continuously rethink and improve how work gets done., • Curiosity and openness to experimenting with new tools and approaches; prior experience with AI tools is a plus.Education & Experience:, • 8–12 years of relevant experience in account management, strategic partnerships, or related roles; healthcare or health tech required., • Experience managing large, complex external partnerships or enterprise accounts., • Prior experience working cross-functionally with product, operations, and engineering teams., • Experience supporting business performance through metrics and data, in partnership with finance or analytics teams., • People management experience a plus but not required.Octave's Company Values: The below values drive our day-to-day operations. • We're human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves., • People deserve better than status quo. We're willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen., • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better., • Partnership paves the path ahead. We don't operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger., • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow., • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them., • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.Physical Requirements:, • Prolonged periods sitting at a desk and working on a computer., • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet., • Must be able to observe and communicate information on company provided laptop., • Move up to 10 pounds on occasion., • Must be eligible to work in the United States without sponsorship now or in the future.Compensation, Equity & Incentives: Base Salary Range Octave is committed to pay equity and transparency. Our salary ranges are determined by role, level, and location/ zone. Final pay within the posted range will be decided based on a combination of job-related factors, including education, training, experience, and market demands. • Geo 1 (All other states & D.C.): $206,500 - $222,900, • Geo 2 (CO, HI, MD, RI): $227,200 - $256,300, • Geo 3 (AK, CA, CT, MA, NJ, NY, WA): $227,200 - $256,300 Variable Compensation & Equity • Performance Bonus: This role is not currently eligible for bonus incentives., • Equity Awards: This role is eligible to participate in Octave's equity program via Stock Options, subject to the terms of the applicable Equity Incentive Plan., • Remote Work Stipend: New full-time employees receive a $300 equipment reimbursement to support a home office setup., • Internet & Phone Reimbursement: Full-time employees are eligible for a monthly reimbursement of up to $75 for internet and cell phone related expenses. Octave is committed to pay equity and transparency. Octave will not discharge or in any other manner coerce, intimidate, threaten, discriminate or retaliate against employees or applicants because they have: (i) inquired about, discussed, compared, or disclosed their own wages, benefits, or other compensation, or the wages, benefits, or other compensation of another employee or applicant; (ii) asked Octave to provide a reason for the employee's wages or lack of opportunity for advancement; or (iii) aided or encouraged others in exercising their rights to discuss wages, compensation, or benefits, or to seek pay equity. However, except as otherwise provided by law, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) in compliance with the company's legal duty to furnish information under applicable law . Comprehensive Benefits: At Octave, we believe in supporting the "human being first". Here's a snapshot of the benefits available to eligible employees: • Health & Wellness: Choose what works best for you with one High Deductible Health Plan (HDHP) and two PPO medical plan options, plus comprehensive Dental and Vision coverage., • Medical Support: Enjoy access to a company-sponsored membership with One Medical for convenient, modern care., • Retirement: Plan for your future with a 401(k) that offers both traditional and Roth options., • Paid Time Off: Time to recharge matters. Take advantage of a generous time off policy, up to 15 paid company holidays, and accrued sick time., • Financial Protection: We've got you covered with company-paid Life, AD&D, and Disability insurance, plus optional extras like Pet, Legal, and Worksite plans (Critical Illness, Hospital Indemnity, and Accident)., • Parental Leave (Bonding Time): Growing your family? Full-time employees can take paid bonding leave after 6 months, whether it's a new baby, adoption, or foster placement. Time off increases with tenure., • Growth: Keep learning and leveling up with professional development reimbursement for role-related growth opportunities.How We Use Technology in Hiring: As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.

Service Desk Analyst Intermittent Telework: Arlington, VA US Citizenship We are seeking to hire a Service Desk Analyst in support of the Treasury- IEP Portals program. This is a great opportunity for someone who thrives in a customer-focused environment and enjoys resolving technical challenges while collaborating with cross-functional teams. Job Description: In need of a skilled Help Desk Specialist to join our Service Desk team supporting Platform Operations and Managed Application Services for a federal client. This role provides Tier 1 technical support, user account administration, troubleshooting assistance, and customer service to ensure efficient and secure operations across the client environment. You will serve as a primary point of contact for end users, collaborate with internal technical teams, and assist in improving Service Desk processes and documentation. You will also join the Service Desk on-call rotation. Key Responsibilities • Triage, assign, investigate, and resolve user incidents related to Platform Operations and Managed Application Services., • Support in‑depth troubleshooting sessions with internal teams, Accenture resources, and client stakeholder groups., • Perform account creation, updates, password resets, and access provisioning in Active Directory and project ITSM tools., • Assist users with VPN connectivity and zScaler login challenges., • Document all actions, interactions, and resolutions in the ITSM platform., • Route requests and escalate issues to technical teams as needed., • Answer customer calls and major incident escalation calls., • Develop clear user guides and knowledge articles for internal and client use., • Support continuous improvement of Service Desk processes and service quality, including leveraging AI. Required Qualifications • Experience in a Service Desk, IT Support, or Help Desk environment., • Strong analytical and customer service skills., • Ability to document procedures and create end‑user guides., • Experience working with cross‑functional technical teams., • Excellent written and verbal communication skills., • Proficiency supporting the following technologies:, • Windows Active Directory (user administration, group memberships, password resets), • ServiceNow or equivalent ITSM platform, • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, CoPilot), • Remote desktop troubleshooting tools, • Cisco VPN (end‑user support), • zScaler access and connectivity support Preferred Qualifications • Experience in a federal contracting environment., • Familiarity with ITIL or ITSM best practices., • Experience producing operational metrics and dashboard reports., • Exposure to enterprise security tools and configurations.

Policy Analyst The Opportunity: As a defense mission professional, you ask questions others don't. You understand the nuances of complex situations. You use your skills to think bigger and push further, solving complex problems. We're looking for an expert like you to create solutions for missions that keep our nation safe. You'll bring your analytical and action-officer expertise to work on projects supporting a Military Service Headquarters. Oversee a portfolio of issues and e nga ge with the various departments, agencies, and senior leadership offices on all aspects of Security Cooperation policy . You'll apply advanced expertise, and knowledge of military action officer processes to achieve client objectives. You'll employ initiative to develop innovative solutions to complex problems. You'll work without close supervision in develop ing and managing deliverables. You'll be a t rus ted advisor to our clients, and we'll look to you to identify, analyze, and evaluate complex policies , processes, and issues to recommend and implement solutions. You'll guide the work we do and the solutions we deliver to support Security Cooperation policies and programs. Further your career with us as you help solve complex policy , doctrinal, and analytical Security Cooperation problems. Join us. The world can't wait. You Have: \n • 6+ years of experience in Security Cooperation or defense policy roles\n, • Experience as a Military Action Officer\n, • Secret clearance \n, • Bachelor's degree \n\n Nice If You Have: \n • Experience at the component or headquarters level of a military service organization\n, • Experience as a military Foreign Area Officer, attaché, or regional desk officer\n, • Knowledge of the Enterprise Task Management System 2 ( ETMS2 ) \n, • Master's degree \n, • Graduate of Defense Security Cooperation University ( DSCU ) \n\n Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. \n • \nRemote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.\n, • \nHybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.\n, • \nOnsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.\n\n Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Job DescriptionTetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customers from increasing threats and vulnerabilities in this digital age. This position will support the Federal government on the Civilian side. TDI has a new job opportunity for a Helix (Remedy) ITSM Analyst to drive the implementation of Knowledge-Based Resolution (KBR) and lead Smart IT workflow modernization efforts. This role will provide technical initiative, working across service management, platform engineering, and operations teams to deliver scalable knowledge and workflow solutions within the Helix ecosystem. The ideal candidate is a hands-on Helix specialist who can independently design solutions, guide implementation, and support change enablement to improve service desk efficiency and knowledge adoption. The position will require 3 days in the clients office in Washington, DC and 2 days remote. RESPONSIBILITIES: • Serve as the technical analyst for the implementation of Knowledge-Based Resolution (KBR) within Helix ITSM., • Provide end-to-end technical ownership of Smart IT workflow modernization, including design, configuration, testing, and deployment., • Help implement knowledge management solutions that integrate seamlessly with incident and service request workflows., • Guide platform configuration and enhancements across Smart IT, knowledge management, and ITSM modules., • Collaborate with service desk leadership and engineering teams to optimize incident, problem, and request management processes., • Define and document technical architecture, implementation plans, and best practices for knowledge-driven service management., • Guide technical discussions with stakeholders and translate operational requirements into Helix platform solutions., • Support change enablement planning, including adoption strategies, training considerations, and rollout planning., • Establish metrics and reporting to measure knowledge usage, incident resolution improvements, and workflow efficiency.QUALIFICATIONS:, • Bachelor’s degree in related field of study and 5 years’ experience in an IT service position or additional work experience in lieu of education., • 3+ years of experience with Helix ITSM / Remedy ITSM, including Smart IT configuration and administration., • Proven experience implementing Helix-based service management solutions., • Hands-on experience implementing Knowledge-Based Resolution (KBR) or enterprise knowledge management solutions., • Good understanding of Smart IT workflows, ITSM modules, and Helix platform architecture., • Experience designing or configuring incident, problem, change, and service request workflows., • Strong understanding of ITIL service management practices., • Experience collaborating across platform teams, service desk operations, and engineering teams., • Analytical and communication skills to support technical leadership and stakeholder engagement.PREFERRED QUALIFICATIONS:, • Experience with Helix Knowledge Management, Digital Workplace, or Innovation Studio., • Experience implementing AI-assisted knowledge recommendations or automated knowledge surfacing., • Experience supporting ITSM modernization or platform transformation initiatives., • Experience with Helix APIs, integrations, or workflow automation., • Familiarity with organizational change management and adoption strategies., • ITIL Foundation or higher certification., • Experience supporting large enterprise or federal IT operations environments. TDI does business with the federal government, which restricts employment to individuals who are either US citizens or lawful permanent residents of the United States. “TDI is an Equal Opportunity Employer. Employment decisions are made based on individual qualifications, merit, and business needs. We do not discriminate in employment opportunities or practices based on race, color, religion, sex, or national origin, in accordance with applicable federal laws.” Powered by JazzHR 7XhcDg8YWT

Job Description Overview CVP is seeking an experienced IT Operations & Maintenance Lead to oversee day-to-day IT operations, end-user support, remote troubleshooting, and service desk management for the DHS. This Key Personnel role is responsible for ensuring operational excellence, high customer satisfaction (CSAT), and continuous service improvement across a diverse federal IT environment supporting the Homeland Security Enterprise (HSE). The IT O&M Lead will manage all aspects of ITSM operations in alignment with ITIL best practices, Government-defined SLAs, and applicable DHS IT governance requirements. Responsibilities • Lead IT O&M activities including service desk operations, remote support, walk-in support, and end-user IT services for DHS S&T personnel., • Manage ServiceNow-based ITSM workflows including incident management, problem management, change management, and SLA tracking., • Oversee a team of IT support specialists delivering Tier 1–3 support across hardware, software, network, and application environments., • Implement and monitor KPIs including ticket resolution times, customer satisfaction (CSAT) scores, backlog trends, and SLA compliance., • Drive continuous service improvement using metrics-based analysis and monthly performance reviews aligned with Government reporting requirements., • Manage and refine self-help tools, knowledge base articles, and automated request routing to reduce ticket volume and improve user experience., • Coordinate surge support planning and ensure staffing continuity during peak demand periods., • Develop and maintain standard operating procedures (SOPs), runbooks, and operational documentation., • Support transition-in and transition-out activities including knowledge transfer and incumbent staff onboarding. Qualifications • Bachelor's degree in Information Technology, Computer Science, or a related field., • Minimum 7 years of federal IT operations and service management experience, with at least 3 years in a supervisory or lead role., • Demonstrated experience managing ServiceNow ITSM environments at scale (2,000+ tickets/year) in a federal setting., • Strong understanding of SLA management, customer satisfaction measurement, and performance improvement methodologies., • Experience managing remote support tools and walk-in IT support centers in a cleared federal environment., • Proven ability to lead and manage teams of 8–15 IT support professionals. Security Clearance • Must be eligible to obtain a DHS Public Trust (US Citizenship Required) Certifications • ITIL v4 Foundation — Preferred, • CompTIA Security+ CE — Required, • ServiceNow Certified System Administrator (CSA) — Preferred Preferred Qualifications • Prior DHS or DHS component (USCIS, CBP, TSA) IT operations experience., • Experience with AI-enhanced service desk tools or chatbot/self-service automation in a federal environment., • Familiarity with CMDB management and integration between ITSM and ITAM platforms., • Experience supporting classified or sensitive compartmented information facility (SCIF) environments. Please note this role is pending program award. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Job DescriptionCompany Overview Join our team and lend your skills and experience to help our clients resolve their acquisition and contracting challenges! Acquisition Experts LLC (AE) focuses on supporting the federal government and commercial clients with professional services in the areas of lifecycle acquisition, logistics engineering, and data analysis. We need more people who are energized by lending their talents to create positive change. Every day is a new opportunity for professional fulfillment at AE. Job Summary We are seeking a Mid-Level Contract Specialist for an ONSITE position to support the USCG on behalf of CG-HCA-COCO and CG-HCA-PPO based in Washington, DC and/or Chesapeake, VA.*This is a Contingent Hire Position* Responsibilities and Duties Contract Support Services: The candidate must provide all tasks and functions within a cradle-to-grave contracting and procurement environment to include pre-award/solicitation and post-award/closeout functions. This includes the following and related items: • Provide Market Research / Pre-Solicitation Phase support services to include the following and any related tasks., • Providing analysis and documentation support for acquisition alternatives., • Assisting with preparation of FAR Part 6 Justification and Approvals, Determination and Findings, and waivers., • Assisting with FAR Part 10 market research, Requests for Information (RFIs) and Sources Sought., • Assisting with pre-solicitation documentation development and analysis., • Assisting with milestones/schedules and cost/price spreadsheets., • Managing documentation configurations/versions during the Government review/vetting process., • Provide Solicitation Phase support services., • Providing analysis and documentation support for solicitation development and for questions received., • Managing documentation configurations/versions during the Government review/vetting process., • Providing cost/pricing or cost/benefit analysis support., • Providing Freedom of Information Act (FOIA) request support., • Preparing and assembling of contract files., • Assisting with the preparation of correspondence., • Provide Post Award Contract Administration Phase support services., • Assisting with preparation for post-award orientations., • Providing contract administration support (e.g. payment of invoices; tracking and recording receipt of deliverables; engineering change orders; small business contracting compliance; etc.)., • Providing cost/pricing or cost/benefit analysis support., • Providing support with FPDS-NG reporting., • Providing record and file management support., • Providing contract invoices and payment reconciliations., • Assisting with claims and Requests for Equitable Adjustments., • Preparing routine contract modifications for execution by a KO., • Processing standard commercial invoice payments on other contracts placed by the USCG.Contract Closeout Support: The candidate must provide Closeout Phase support services in accordance with FAR 4.308 and applicable USCG policies and practices. This includes the following and related items: • Checklist preparation and desk audit of contract files identified for closeout., • Scanning of hard copy files from physical office location., • Confirmation of receipt of products/services., • Confirmation of invoices, payments, and balances, • DD Form 1594 completion notice, and execution of necessary modifications and administrative actions required to complete the closeout., • Similar practices must be applied to Military Interdepartmental Purchase Requests (MIPRs) and Interagency Agreements (IAAs) and all other award instruments. Simplified Acquisition Procedures (SAPs) and ‘quick closeout’ procedures in accordance with FAR 42.507 must be used to the maximum extent practicable., • Track the status of closeout actions planned, pending, and completed and coordinate as required with Government staff., • The candidate must provide the Contracting Officer (KO) and Contracting Officer’s Representative (COR) with a summary of the status of actions provided when requested to promote collaborative resolution of problems. As a part of this process, the candidate must provide financial and procurement analysis to ensure that closeout actions are thorough and complete with in the respective financial systems and USCG contract writing systems (e.g., FSMS). This includes requesting, or authoring, reports and data extracts as necessary, engaging with CG-831/FINCEN counterparts to identify priorities of effort and application of resources, and reconciling the status of actions as required by reporting policy (e.g., weekly, monthly, annually).External Contracting Systems Support: The candidate must provide analysis support services for government-wide and DHS contracting systems (e.g. SAM.gov, CPARS, ECFS, etc.). Support services include: • Assisting with data quality reviews and report development (e.g. DHS FPDS-NG Verification and Validation (V&V) report)., • Validating data accuracy, • Analyzing data and calculating trends, • Assisting with running standard and ad-hoc reports, • Assisting with running data calls, organizing for distribution to stakeholders, and tracking completion, • Providing system administration, • Establishing and maintaining user accounts Troubleshooting system issues, • Assisting with the development of training materials and delivery of remote and in-person training, • Providing user support, • Assisting with system testing, • Updating internal SharePoint site and resources, • Updating internal user guides, • Providing recommendations at meetings that impact system use at USCG, • Assist with facilitating and coordinating responses to other data calls from internal/external organizations.).File Inventory Control: The candidate must provide support in all facets of file retrieval, logging, tracking and control of contract files awarded and managed within HQ’s C&P AOR, using the established electronic tracking system ECFS, as well as physical contract files. Candidate must have experience working with the Microsoft Office Suite, with specific proficiency with MS Access and Excel applications. Office Support: The candidate must provide support to include tasks such as calendar management for senior leadership within the office(s), preparing briefing books, scheduling interviews and escorting interviewees, managing supplies, gathering data and managing spreadsheets of data, assisting with travel arrangements/claims and data calls. This individual will work closely with the senior leadership and any of their support staff. Contract Writing, Invoicing, And Data Repository System Support: The candidate must provide FSMS, IPP, MV, and FMPDR support services to include: • Assist with logistics planning, analysis, completion, and tracking of testing, documentation creation and review, topic identification, and tracking of training., • Assist with data migration efforts., • Review and analyze data for common mistakes, trends, etc., • Assist with help desk activities., • Review and analyze implementation, system change, and other documentation (e.g. Functional Design Documents (FDDs), testing reports, etc.)., • Create and maintain program/project management related documents (e.g. decision log, risk register, etc.)., • Assist with creating/updating, documenting, and disseminating business processes., • Create and maintain USCG contracting community facing FSMS SharePoint site., • Attend meetings with, or in lieu of, government representatives., • Assist with communications for internal and external stakeholders., • Create/Populate reports (standard/ad hoc) and briefs for various levels of the USCG and DHS organizations., • Create, maintain, and provide recommendations for enhancements to reports., • Curating helpdesk support emails and customer support into Frequently Asked Questions (FAQs).Qualifications and Skills, • A 4-year course of study leading to a bachelor's degree, that included or was supplemented by at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management., • Must be FAC-C or DAWIA certified or possess an equivalent professional Contracting certification such as a CFCM or CPCM., • At least eight (8) years of federal Government experience providing cradle-to-grave contracting support including procurement planning and execution, market research and analysis, source selection, contract administration, and negotiation and communication.Benefits, • Excellent Salary (commensurate with experience), • Paid Time-Off, • Retirement Plan, • Bonus Program, • Direct DepositAcquisition Experts LLC employ people from diverse places, with varied experiences and world views. It is through these differences we come together to assist our clients in achieving their business goals. Acquisition Experts employees and consultants have opportunities to make an immediate and positive impact in supporting our clients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status in accordance with applicable law. Powered by JazzHR 8eHxA9fust

Job DescriptionDescription CONTINGENT HIRE NOTICE: This position is a contingent hire. Employment is contingent upon EDJ Associates, Inc. receiving a contract award. This position is performed primarily on-site at NIH headquarters in Bethesda, Maryland. Applicants must be able to obtain and maintain a security clearance from the federal government. The Health IT Manager I oversees task groups and provides technical authority within the CTRO and Clinical Trials Reporting Program (CTRP). This role directs analysts and programmers, leads system problem-solving with new technology, provides on-site technical direction, and coordinates across CBIIT programs to ensure effective delivery of biomedical informatics services. Key Responsibilities• Monitor the performance of each task or group of tasks and inform the Program Manager of all problems and accomplishments. • Serve as the technical authority for specific task areas and participate in the resolution of systems problems with new technology., • Direct systems analysts, programmers, and other technical personnel on assigned work., • Coordinate across CBIIT programs and with NCI Divisions, Offices, and Centers., • Provide on-site and remote technical direction as necessary., • Support the identification and implementation of project management tools to meet program needs., • Assist with the development, maintenance, and document control of project plans, roadmaps, and contract deliverable documents., • Support data policy and process implementation for cancer research and clinical care initiatives., • Provide consulting and technical support to government project and task managers., • Support end-user help desk and other technical services as directed by the COR. Skills, Knowledge and Expertise• Minimum of three (3) years of experience in health IT management or a related discipline. • Demonstrated ability to direct technical teams and manage complex IT projects., • Strong problem-solving and decision-making skills., • Knowledge of biomedical informatics, clinical trial systems, and NCI processes preferred., • Experience evaluating AI/NLP tools for clinical data workflows preferred, • Experience with federal government contract management and reporting., • Ability to obtain and maintain a Level 1 (Non-Sensitive) NACI background investigation., • Project Management Professional Certification (PMP) a plus. Tools and Technologies: • Microsoft Office Suite (Word, Excel, PowerPoint), • Project management and issue tracking tools, • ServiceNow or similar ticketing systems

Job DescriptionCompany Overview Join our team and lend your skills and experience to help our clients resolve their acquisition and contracting challenges! Acquisition Experts LLC (AE) focuses on supporting the federal government and commercial clients with professional services in the areas of lifecycle acquisition, logistics engineering, and data analysis. We need more people who are energized by lending their talents to create positive change. Every day is a new opportunity for professional fulfillment at AE. Job Summary We are seeking a Contract Closeout Specialist for an ONSITE position to support the USCG on behalf of CG-HCA-COCO and CG-HCA-PPO based in Washington, DC and/or Chesapeake, VA.*This is a Contingent Hire Position* Responsibilities and Duties Contract Support Services: The candidate must provide all tasks and functions within a cradle-to-grave contracting and procurement environment to include pre-award/solicitation and post-award/closeout functions. This includes the following and related items: • Provide Market Research / Pre-Solicitation Phase support services to include the following and any related tasks., • Providing analysis and documentation support for acquisition alternatives., • Assisting with preparation of FAR Part 6 Justification and Approvals, Determination and Findings, and waivers., • Assisting with FAR Part 10 market research, Requests for Information (RFIs) and Sources Sought., • Assisting with pre-solicitation documentation development and analysis., • Assisting with milestones/schedules and cost/price spreadsheets., • Managing documentation configurations/versions during the Government review/vetting process., • Provide Solicitation Phase support services., • Providing analysis and documentation support for solicitation development and for questions received., • Managing documentation configurations/versions during the Government review/vetting process., • Providing cost/pricing or cost/benefit analysis support., • Providing Freedom of Information Act (FOIA) request support., • Preparing and assembling of contract files., • Assisting with the preparation of correspondence., • Provide Post Award Contract Administration Phase support services., • Assisting with preparation for post-award orientations., • Providing contract administration support (e.g. payment of invoices; tracking and recording receipt of deliverables; engineering change orders; small business contracting compliance; etc.)., • Providing cost/pricing or cost/benefit analysis support., • Providing support with FPDS-NG reporting., • Providing record and file management support., • Providing contract invoices and payment reconciliations., • Assisting with claims and Requests for Equitable Adjustments., • Preparing routine contract modifications for execution by a KO., • Processing standard commercial invoice payments on other contracts placed by the USCG.Contract Closeout Support: The candidate must provide Closeout Phase support services in accordance with FAR 4.308 and applicable USCG policies and practices. This includes the following and related items: • Checklist preparation and desk audit of contract files identified for closeout., • Scanning of hard copy files from physical office location., • Confirmation of receipt of products/services., • Confirmation of invoices, payments, and balances, • DD Form 1594 completion notice, and execution of necessary modifications and administrative actions required to complete the closeout., • Similar practices must be applied to Military Interdepartmental Purchase Requests (MIPRs) and Interagency Agreements (IAAs) and all other award instruments. Simplified Acquisition Procedures (SAPs) and ‘quick closeout’ procedures in accordance with FAR 42.507 must be used to the maximum extent practicable., • Track the status of closeout actions planned, pending, and completed and coordinate as required with Government staff., • The candidate must provide the Contracting Officer (KO) and Contracting Officer’s Representative (COR) with a summary of the status of actions provided when requested to promote collaborative resolution of problems. As a part of this process, the candidate must provide financial and procurement analysis to ensure that closeout actions are thorough and complete with in the respective financial systems and USCG contract writing systems (e.g., FSMS). This includes requesting, or authoring, reports and data extracts as necessary, engaging with CG-831/FINCEN counterparts to identify priorities of effort and application of resources, and reconciling the status of actions as required by reporting policy (e.g., weekly, monthly, annually).External Contracting Systems Support: The candidate must provide analysis support services for government-wide and DHS contracting systems (e.g. SAM.gov, CPARS, ECFS, etc.). Support services include: • Assisting with data quality reviews and report development (e.g. DHS FPDS-NG Verification and Validation (V&V) report)., • Validating data accuracy, • Analyzing data and calculating trends, • Assisting with running standard and ad-hoc reports, • Assisting with running data calls, organizing for distribution to stakeholders, and tracking completion, • Providing system administration, • Establishing and maintaining user accounts Troubleshooting system issues, • Assisting with the development of training materials and delivery of remote and in-person training, • Providing user support, • Assisting with system testing, • Updating internal SharePoint site and resources, • Updating internal user guides, • Providing recommendations at meetings that impact system use at USCG, • Assist with facilitating and coordinating responses to other data calls from internal/external organizations.).File Inventory Control: The candidate must provide support in all facets of file retrieval, logging, tracking and control of contract files awarded and managed within HQ’s C&P AOR, using the established electronic tracking system ECFS, as well as physical contract files. Candidate must have experience working with the Microsoft Office Suite, with specific proficiency with MS Access and Excel applications. Office Support: The candidate must provide support to include tasks such as calendar management for senior leadership within the office(s), preparing briefing books, scheduling interviews and escorting interviewees, managing supplies, gathering data and managing spreadsheets of data, assisting with travel arrangements/claims and data calls. This individual will work closely with the senior leadership and any of their support staff. Contract Writing, Invoicing, And Data Repository System Support: The candidate must provide FSMS, IPP, MV, and FMPDR support services to include: • Assist with logistics planning, analysis, completion, and tracking of testing, documentation creation and review, topic identification, and tracking of training., • Assist with data migration efforts., • Review and analyze data for common mistakes, trends, etc., • Assist with help desk activities., • Review and analyze implementation, system change, and other documentation (e.g. Functional Design Documents (FDDs), testing reports, etc.)., • Create and maintain program/project management related documents (e.g. decision log, risk register, etc.)., • Assist with creating/updating, documenting, and disseminating business processes., • Create and maintain USCG contracting community facing FSMS SharePoint site., • Attend meetings with, or in lieu of, government representatives., • Assist with communications for internal and external stakeholders., • Create/Populate reports (standard/ad hoc) and briefs for various levels of the USCG and DHS organizations., • Create, maintain, and provide recommendations for enhancements to reports., • Curating helpdesk support emails and customer support into Frequently Asked Questions (FAQs).Qualifications and Skills, • A 4-year course of study leading to a bachelor's degree with a major in any field; or at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management., • At least four (4) years of federal Government experience providing cradle-to-grave contracting support including procurement planning and execution, market research and analysis, source selection, contract administration, and negotiation and communication.Benefits, • Excellent Salary (commensurate with experience), • Paid Time-Off, • Retirement Plan, • Bonus Program, • Direct DepositAcquisition Experts LLC employ people from diverse places, with varied experiences and world views. It is through these differences we come together to assist our clients in achieving their business goals. Acquisition Experts employees and consultants have opportunities to make an immediate and positive impact in supporting our clients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status in accordance with applicable law. Powered by JazzHR CeXOCBZxbY

Job DescriptionCompany Overview Join our team and lend your skills and experience to help our clients resolve their acquisition and contracting challenges! Acquisition Experts LLC (AE) focuses on supporting the federal government and commercial clients with professional services in the areas of lifecycle acquisition, logistics engineering, and data analysis. We need more people who are energized by lending their talents to create positive change. Every day is a new opportunity for professional fulfillment at AE. Job Summary We are seeking a Senior Contract Specialist for an ONSITE position to support the USCG on behalf of CG-HCA-COCO and CG-HCA-PPO based in Washington, DC and/or Chesapeake, VA.*This is a Contingent Hire Position* Responsibilities and Duties Contract Support Services: The candidate must provide all tasks and functions within a cradle-to-grave contracting and procurement environment to include pre-award/solicitation and post-award/closeout functions. This includes the following and related items: • Provide Market Research / Pre-Solicitation Phase support services to include the following and any related tasks., • Providing analysis and documentation support for acquisition alternatives., • Assisting with preparation of FAR Part 6 Justification and Approvals, Determination and Findings, and waivers., • Assisting with FAR Part 10 market research, Requests for Information (RFIs) and Sources Sought., • Assisting with pre-solicitation documentation development and analysis., • Assisting with milestones/schedules and cost/price spreadsheets., • Managing documentation configurations/versions during the Government review/vetting process., • Provide Solicitation Phase support services., • Providing analysis and documentation support for solicitation development and for questions received., • Managing documentation configurations/versions during the Government review/vetting process., • Providing cost/pricing or cost/benefit analysis support., • Providing Freedom of Information Act (FOIA) request support., • Preparing and assembling of contract files., • Assisting with the preparation of correspondence., • Provide Post Award Contract Administration Phase support services., • Assisting with preparation for post-award orientations., • Providing contract administration support (e.g. payment of invoices; tracking and recording receipt of deliverables; engineering change orders; small business contracting compliance; etc.)., • Providing cost/pricing or cost/benefit analysis support., • Providing support with FPDS-NG reporting., • Providing record and file management support., • Providing contract invoices and payment reconciliations., • Assisting with claims and Requests for Equitable Adjustments., • Preparing routine contract modifications for execution by a KO., • Processing standard commercial invoice payments on other contracts placed by the USCG.Contract Closeout Support: The candidate must provide Closeout Phase support services in accordance with FAR 4.308 and applicable USCG policies and practices. This includes the following and related items: • Checklist preparation and desk audit of contract files identified for closeout., • Scanning of hard copy files from physical office location., • Confirmation of receipt of products/services., • Confirmation of invoices, payments, and balances, • DD Form 1594 completion notice, and execution of necessary modifications and administrative actions required to complete the closeout., • Similar practices must be applied to Military Interdepartmental Purchase Requests (MIPRs) and Interagency Agreements (IAAs) and all other award instruments. Simplified Acquisition Procedures (SAPs) and ‘quick closeout’ procedures in accordance with FAR 42.507 must be used to the maximum extent practicable., • Track the status of closeout actions planned, pending, and completed and coordinate as required with Government staff., • The candidate must provide the Contracting Officer (KO) and Contracting Officer’s Representative (COR) with a summary of the status of actions provided when requested to promote collaborative resolution of problems. As a part of this process, the candidate must provide financial and procurement analysis to ensure that closeout actions are thorough and complete with in the respective financial systems and USCG contract writing systems (e.g., FSMS). This includes requesting, or authoring, reports and data extracts as necessary, engaging with CG-831/FINCEN counterparts to identify priorities of effort and application of resources, and reconciling the status of actions as required by reporting policy (e.g., weekly, monthly, annually).External Contracting Systems Support: The candidate must provide analysis support services for government-wide and DHS contracting systems (e.g. SAM.gov, CPARS, ECFS, etc.). Support services include: • Assisting with data quality reviews and report development (e.g. DHS FPDS-NG Verification and Validation (V&V) report)., • Validating data accuracy, • Analyzing data and calculating trends, • Assisting with running standard and ad-hoc reports, • Assisting with running data calls, organizing for distribution to stakeholders, and tracking completion, • Providing system administration, • Establishing and maintaining user accounts Troubleshooting system issues, • Assisting with the development of training materials and delivery of remote and in-person training, • Providing user support, • Assisting with system testing, • Updating internal SharePoint site and resources, • Updating internal user guides, • Providing recommendations at meetings that impact system use at USCG, • Assist with facilitating and coordinating responses to other data calls from internal/external organizations.).File Inventory Control: The candidate must provide support in all facets of file retrieval, logging, tracking and control of contract files awarded and managed within HQ’s C&P AOR, using the established electronic tracking system ECFS, as well as physical contract files. Candidate must have experience working with the Microsoft Office Suite, with specific proficiency with MS Access and Excel applications. Office Support: The candidate must provide support to include tasks such as calendar management for senior leadership within the office(s), preparing briefing books, scheduling interviews and escorting interviewees, managing supplies, gathering data and managing spreadsheets of data, assisting with travel arrangements/claims and data calls. This individual will work closely with the senior leadership and any of their support staff. Contract Writing, Invoicing, And Data Repository System Support: The candidate must provide FSMS, IPP, MV, and FMPDR support services to include: • Assist with logistics planning, analysis, completion, and tracking of testing, documentation creation and review, topic identification, and tracking of training., • Assist with data migration efforts., • Review and analyze data for common mistakes, trends, etc., • Assist with help desk activities., • Review and analyze implementation, system change, and other documentation (e.g. Functional Design Documents (FDDs), testing reports, etc.)., • Create and maintain program/project management related documents (e.g. decision log, risk register, etc.)., • Assist with creating/updating, documenting, and disseminating business processes., • Create and maintain USCG contracting community facing FSMS SharePoint site., • Attend meetings with, or in lieu of, government representatives., • Assist with communications for internal and external stakeholders., • Create/Populate reports (standard/ad hoc) and briefs for various levels of the USCG and DHS organizations., • Create, maintain, and provide recommendations for enhancements to reports., • Curating helpdesk support emails and customer support into Frequently Asked Questions (FAQs).Qualifications and Skills, • A 4-year course of study leading to a bachelor's degree, that included or was supplemented by at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management., • Must be FAC-C or DAWIA certified or possess an equivalent professional Contracting certification such as a CFCM or CPCM., • At least ten (10) years of federal Government experience providing cradle-to-grave contracting support including procurement planning and execution, market research and analysis, source selection, contract administration, and negotiation and communication.Benefits, • Excellent Salary (commensurate with experience), • Paid Time-Off, • Retirement Plan, • Bonus Program, • Direct DepositAcquisition Experts LLC employ people from diverse places, with varied experiences and world views. It is through these differences we come together to assist our clients in achieving their business goals. Acquisition Experts employees and consultants have opportunities to make an immediate and positive impact in supporting our clients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status in accordance with applicable law. Powered by JazzHR mDOlaUbwIU

ABOUT US Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. If you are an experienced Atlassian and/or Google system administrator and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Digital Workplace Administrator. RESPONSIBILITIES As a member of the Technology Services team, reporting to the Director of Technical Operations, this position will serve as the primary system administrator and subject matter expert for Common App’s enterprise internal communication and knowledge management tools, with a primary focus on the Atlassian Cloud platform (Jira Software, Jira Service Management, Jira Assets, and Confluence) and Google Workspace environment. The Digital Workplace Administrator will own the configuration, optimization, governance, and adoption of these enterprise-wide platforms, acting as an evangelist for digital workplace tools, a training resource for staff across the organization, and a certified expert who ensures these technologies drive productivity, collaboration, and operational excellence. QUALIFICATIONS This role requires: • Candidates must live in the United States., • Willing to travel to attend twice annual Common App Retreat., • Atlassian Cloud Administration: Deep proficiency in configuring and administering Jira Software, Jira Service Management, Jira Assets, and Confluence in a cloud environment, including workflows, permission schemes, automation rules, custom fields, and project/space governance., • Google Workspace Administration: Strong expertise in managing Google Workspace at the organizational level, including user and group management, organizational units, security configurations, DLP policies, Google Vault, mobile device management, and service-level access controls., • Service Desk Design and ITSM: Demonstrated ability to design and optimize IT service management solutions using Jira Service Management, including request types, queues, SLA configurations, customer portals, and incident/change management workflows., • Data Schema Management: Experience maintaining structured data schemas, including Jira Assets object types, attributes, and relationships, as well as an understanding of relational data concepts and import/export configurations., • Automation and Scripting: Familiarity with Jira Automation, Google Apps Script, or workflow automation tools (e.g., Zapier, n8n) to streamline repetitive administrative tasks and improve platform efficiency., • Product Management Acumen: Ability to develop and manage a product implementation roadmap for enterprise SaaS platforms, synthesizing user requests, vendor feature releases, and organizational priorities into a prioritized backlog of enhancements., • Project Management: Proven ability to plan, execute, and deliver technology projects independently, managing timelines, stakeholder expectations, and cross-functional dependencies from initiation through completion., • Agile and Scrum Methodologies: Familiarity with Agile frameworks and their implementation in Jira, including board configuration, sprint management, and backlog grooming, to support engineering and cross-functional teams., • Training and Enablement: Demonstrated skill in developing and delivering end-user training materials, documentation, quick-reference guides, and presentations that make complex tools accessible to non-technical audiences., • JQL and Advanced Reporting: Proficiency in Jira Query Language (JQL), Confluence Query Language (CQL), and dashboard/report creation to deliver actionable insights and operational visibility to stakeholders., • Written and Verbal Communication: Ability to clearly articulate complex technical concepts to non-technical stakeholders, produce well-organized documentation and governance policies, and present recommendations to leadership., • Vendor and Marketplace Management: Experience evaluating, installing, configuring, and managing third-party apps and integrations from the Atlassian Marketplace and Google Workspace Marketplace, including cost-benefit analysis and security review., • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field; or an equivalent combination of education and experience., • 4–6 years of experience in system administration, SaaS platform management, or a related IT role with a focus on enterprise collaboration tools. The ideal candidate will possess: • AI-Powered Productivity Tools: Awareness of and interest in emerging AI capabilities within Atlassian Intelligence, Atlassian Rovo, Google Gemini for Workspace, and other AI-driven productivity tools, with the ability to evaluate their applicability for the organization., • ITIL Framework Knowledge: Understanding of ITIL service management principles and their application to service desk design, incident management, and change management within Jira Service Management., • Change Management: Experience with organizational change management principles and techniques, particularly as they relate to technology adoption, platform migrations, and digital transformation initiatives., • Data Visualization and Analytics: Experience using tools such as Google Looker Studio, Jira dashboards, or eazyBI to create data visualizations and operational reports for leadership., • Experience working in a nonprofit, higher education, or education technology organization., • ITIL Foundation certification or equivalent IT service management credential., • Atlassian Certified Professional (ACP) certification in one or more of the following: Jira Administration for Cloud, Confluence Administration for Cloud, or Cloud Organization Admin., • Google Cloud certification as an Associate Google Workspace Administrator or Professional Google Workspace Administrator., • A passion for higher education is a plus. PAY RANGE Target hiring salary range $108,000-121,500 Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: • Work-Life balance, • Virtual-first office, • Paid Time Off (PTO), • Seven company-wide holidays, • Nine floating holidays*, • Sick leave, • Monthly mental health day *floating holidays prorated depending on start date • Virtual-first support, • Choice of PC of MAC laptop, • May choose an external monitor, keyboard, mouse, and/or headset, • One-time office set-up stipend, • Monthly remote work stipend, • Monthly mobile stipend, • Financial security, • Market-based salaries, • Performance-based bonus, • 403(b) retirement plan, • 5% company contribution, • additional 5% company match, • 3-year vesting schedule, • Participation may begin immediately, • Health & wellness, • Choice of two health insurance plans, • Health Savings Account, depending on health plan selection, • Medical Flexible Savings Account, depending on health plan selection, • Vision insurance, • Dental insurance, • Insurance coverage begins on the date of hire, • Dependent Care Flexible Spending Account, • Maven virtual clinic for women’s and family health, • Company provided life and ad&d insurance, • Opportunity to purchase additional life insurance for self, spouse, and dependents, • Company provided short and long-term disability insurance, • Career development, • Budgeted annual funds for professional development, • Growth opportunities within the company, • Additional perks, • Mutual of Omaha Employee Assistance Program, • Mutual of Omaha will preparation services, • Mutual of Omaha travel assistance, • Payroll dedication pet insurance through PinPaws, • 1Password family account We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

Based in Washington, D.C., Quorum is a fast-growing software company and the leading provider of workflow tools and information services for government affairs professionals across the corporate, non-profit, association, and government markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including international, federal, state and local. Quorum provides mission-critical solutions for public affairs professionals working with Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. As a Business Development Representative, you will be at the forefront of our sales efforts, playing a key role in driving growth for our SaaS solutions. Your primary responsibility is to generate, qualify, and nurture leads, creating opportunities for the sales team to close new business. This role is ideal for an ambitious, results-driven individual passionate about technology, sales, and client engagement. What You’ll Do First Week: You’ll learn the ins and outs of Quorum products and begin to familiarize yourself with common use cases. You’ll receive training on sales skills that will set you up for success. First Month: You’ll learn how to research, identify, and contact prospects. You will learn how to leverage communication and research tools such as SalesLoft, ZoomInfo, LinkedIn Sales Navigator, and Salesforce to design and execute lead generation campaigns via cold calling, email, and social media. You will schedule sales meetings with high-level decision makers in the public affairs industry. First Six Months: You will think creatively to develop strategies around outreach and generating interest from prospects who need Quorum. You’ll receive training and professional development to help you build the foundation for your career in business-to-business software sales. First Year: You will own execution for company-wide objectives to advance Quorum as an industry leader. You will become an expert on Quorum’s products, the public affairs and government relations industry, and the competitive landscape. About You You have experience working with enterprise level accounts. You have a keen ability to build meaningful, collaborative relationships with prospects and your Quorum teammates. You are enthusiastic about contacting a high volume of prospects by phone and email every day to initiate and schedule conversations for Quorum Account Executives. You're a highly-motivated self-starter who is results-driven and wants to make valuable contributions to a growing team by hitting your monthly targets. You are interested in and excited by the prospect of learning about B2B sales. You want to make a big impact on the growth of the company. You are an active listener with boundless curiosity and eagerness to learn. You have excellent written and verbal communication skills. You are a problem solver, have a keen ability to prioritize tasks, and manage time effectively. You want to work in a fast-paced environment where you can form real friendships with other professionals and where you have a strong sense of belonging at a growing startup. You are located in the United States. About the Business Development Team We’re a close-knit team of innovative, hardworking, and optimistic people who value responsibility, productive discourse, and personal growth We work hard to deliberately develop our team members’ careers. We are voracious learners and will be your mentors, confidantes, and supporters Our team is dedicated to building and growing a remarkable company. Working at Quorum is unique and fulfilling because each team member’s work directly impacts the company’s success. Our Work Environment We are an AI-forward team—AI is built into how we work, think, and grow. We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots. Do you want to learn what it's like to have a real impact at a that ? If so, drop us a line. We'd love to talk to you! Compensation Structure On Target Earnings (OTE): $56,500 per year (OTE is calculated based upon meetings completed and opportunities scheduled). Benefits Flexible Paid Time Off Paid Company holidays plus additional company-wide days off for team members to rest and recharge Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day Free Subscription to the Calm App Free Subscription to LinkedIn Learning to support professional development Invest in Yourself Days - one designated day per quarter is dedicated to your professional development! One-time Work from Home Stipend 401k match Choice of trans-inclusive medical, dental, and vision insurance plan options Virtual and in-person team events Bright sunlit open office concept with your own dedicated desk (if you want it) Inclusion & Diversity Affinity Groups to support belonging 12 weeks paid parental leave Quorum Is Working to Advance Pay Equity: What Does That Mean For You? In an effort to continue to build a diverse and inclusive work environment that _, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Business Development Representative role cannot negotiate Quorum’s base salary offer. Here’s our promise to you: We will not ask you what you are currently earning. We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer. We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them. If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources:,,,. Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider. We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled We are currently hiring for this position in the following states: DC, FL, GA, IL, LA, ME, MD, MA, MI, MO, MT, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. As an Account Manager, you will work directly with Quorum customers to ensure they receive and maximize the full value of our platform. You will help our customers achieve business goals and program impact while driving retention and revenue growth for Quorum through renewals and expansion efforts, and by upselling and cross-selling our solutions. You will amplify the voice of the customer internally by driving continuous feedback into cross-functional teams on ways we can better serve our customers. This role will own a portfolio of accounts and will be responsible for delivering an optimal customer experience, fostering positive customer outcomes and finding & closing additional opportunities to leverage Quorum products. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients as their trusted advisor by understanding their needs, business objectives, and pain points. Customer Success: Ensure clients are fully utilizing our platform and are measurably achieving their desired outcomes; provide training, coaching, and guidance as needed to help them attain maximum value from our products. Account Growth: Identify, sell, and close opportunities to expand the number of products and services used by our customers. Issue Resolution: Act as the point of escalation for client issues, coordinating with other Quorum teams and client personnel to ensure timely resolution and client satisfaction. Retention: Proactively minimize churn by addressing client concerns, orchestrating client value achievement, communicating that value, and fostering client loyalty & advocacy. Reporting & Analysis: Monitor account performance, track key metrics, and prepare regular reports for clients and internal stakeholders to highlight successes and areas for improvement. Collaboration: Work closely with team members across Revenue, Product, and Dev Engineering teams to align on client strategies, feedback, and opportunities for product enhancement. Market Intelligence: Stay up-to-date with industry trends, competitors, and emerging technologies to better serve clients and identify new opportunities. 3+ years of experience in customer success, account management, or a related role within a SaaS or technology company. Proven track record of managing and growing a portfolio of accounts, achieving or exceeding revenue targets. You have an advanced level of understanding of all Quorum products and very consistently epitomize the Account Management team purpose Excellent communication, negotiation, and presentation skills. Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment. Strong problem-solving skills and a customer-centric mindset. You are confident running value-focused discussions with C-Suite executives (e.g., Executive Business Reviews) You have a very strong track record of driving customer value achievement that results in retaining and expanding clients above retention/expansion goals, including multiple examples of successfully executing turnarounds on high-risk clients with organizational difficulties You take pride in building loyal brand advocates who want to provide references, case studies, and referrals You are excited to show users how they can make their work more impactful by leveraging products and/or services that enable them to advance their organization’s mission and goals You are a natural “people person” who establishes rapport and builds relationships with ease, both in-person or online You love technology and are passionate about teaching people how they can make their professional lives better by using technology to solve everyday problems You empathize with others’ unique situations and naturally channel that empathy into advocacy You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns or followed news for major issue areas (e.g., immigration, education, etc.) About the Account Management Team We’re responsible for ensuring that clients have an amazing experience with Quorum. We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space. We are dedicated to every user’s success and address challenges quickly and creatively. We act as staunch advocates for our clients, including identifying and responding to diverse client use cases. We take pride in developing personal relationships with our users and our team. We regularly support one another to ensure the success of our team and our clients. We're very close as a company—we work together, hang out together, and we value each others' ideas and input. Our Work Environment We are an AI-forward team—AI is built into how we work, think, and grow. We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots. Do you want to learn what it's like to have a real impact at a that ? If so, drop us a line. We'd love to talk to you! Compensation OTE: $82,500 - $97,500 based on experience + additional compensation incentives based on performance. This is a full-time remote position, Exempt - not eligible for overtime. Benefits Flexible Paid Time Off Paid Company holidays plus additional company-wide days off for team members to rest and recharge Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day Free Subscription to the Calm App Free Subscription to LinkedIn Learning to support professional development Invest in Yourself Days - one designated day per quarter is dedicated to your professional development! One-time Work from Home Stipend 401k match Choice of trans-inclusive medical, dental, and vision insurance plan options Virtual and in-person team events Bright sunlit open office concept with your own dedicated desk (if you want it) Inclusion & Diversity Affinity Groups to support belonging 12 weeks paid parental leave Quorum Is Working to Advance Pay Equity: What Does That Mean For You? In an effort to continue to build a diverse and inclusive work environment that _, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Account Manager role cannot negotiate Quorum’s base salary offer. Here’s our promise to you: We will not ask you what you are currently earning. We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer. We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them. If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources:,,_. Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider. We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled We are currently hiring for this position in the following states: DC, FL, GA, IL, LA, ME, MD, MA, MI, MO, MT, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.

Job Description *Requires an active TS/SCI Security Clearance with the ability to obtain a CI Poly What Impact You'll Have: We are seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of a Federal Intelligence Agency contract. In addition to receiving a competitive salary and generous health and personal benefits, the IT Engineer will enhance their skill set among a talented and technically accomplished group of colleagues. Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment. What You'll Be Owning: • System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical:, • Troubleshooting application functionality, crash and performance Investigate user performance and work with external teams to improve user experience, • Assist customers with Tier 2 incident resolution for Linux and windows applications., • Provide remote end user desktop support Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions., • Responds to escalated service desk/team requests., • Communicate effectively (in oral and written form) with a variety of individuals, work well within small and large team environments., • Willingness to provide initial triage, response, and notifications for incidents Participates in special projects as required. What You Must Have: • Bachelor's degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience., • 8+ years of related systems administration experience, • TS/SCI Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment;, • either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or, • Cisco Certified Network Associate (CCNA)-Security., • CompTIA Security+ CE Certification is the preferred certification., • In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date., • Successful candidates are expected to have related experience and knowledge/understanding of:, • Active Directory Administration DNS, DHCP, DFS, LDAP Windows 10, Server 2012, Server 2016, • Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer Linux Operating system Understanding of ServiceNow, NETS or other ticketing processes ITIL v3 or higher What Would be Nice to Have: • Knowledge of: Microsoft System Center Configuration Manager PowerShell Virtualization Environments (VMware, Citrix) Profile management utilizing the VMware User Experience Management (UEM) toolset Microsoft Exchange Telephone/Video support Networking Familiarity with site specific customer and mission Why Choose GRVTY The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world. We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives. At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance. • Robust health plan including medical, dental, and vision, • Health Savings Account with company contribution, • Annual Paid Time Off and Paid Holidays, • Paid Parental Leave, • 401k with generous company match, • Training and Development Opportunities, • Award Programs, • Variety of Company Sponsored Events EEO Statement GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days. Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.

Job DescriptionSalary: $135,000 - $150,000 ORGANIZATIONAL BACKGROUND Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results. At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes. Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work. POSITION OVERVIEW Reporting to the Program Manager, the Systems Engineer shall perform Endpoint/identity/device-lifecycle engineering to reduce unauthorized discovery, lateral movement, credential misuse, and persistence. Designs/maintains secure macOS & Windows workstation images (on-site + VDI/remote); engineers patching/version control (Ivanti, KACE, Intune, GPO); supports Intune/Autopilot enrollment with passwordless auth & hardware keys (YubiKey, CAC); builds logging/telemetry into SIEM/EDR; runs assess recommend approve implement validate workflow; produces runbooks and KT. Excludes Tier 1 help desk. REQUIRED QUALIFICATIONS • Active Top Secret Clearance, • Core (all J7 roles): 8 yrs IT/Endpoint Engineering/Cybersecurity;, • 6 yrs engineering (not help desk) in enterprise environments;, • Experience under formal change control/audit/security governance., • Role-specific: Windows & macOS image build/automation/rollback/version control;, • VDI/EDR/auth/logging agent Integration;Ivanti/KACE patching; Intune/Autopilot/JAMF;passwordless& hardware-backed credentials; endpoint logging (Windows Event, macOS Unified Logs) into SIEM (e.g., MS Sentinel); forensic collection/audit readiness. Preferred education: • Bachelor's (IT/Cyber/related); substitutable by experience per COR.

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off MSM Technology is seeking to fill the Project Manager position. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity. • Position: Project Manager, • Location: Remote within DMV area, • Clearance: Public Trust or Higher ClearanceResponsibilities: The Project Manager serves as the single point of leadership and accountability for the successful delivery of all Network Infrastructure Maintenance and Support Services to the Research Institute client. This individual is responsible for establishing a seamless partnership with the Clients Project Leader, ensuring flawless execution of all contractual requirements, and proactively managing all aspects of service delivery to provide the best value and lowest risk to Client. The Project Manager will drive the program's success by aligning team performance with the client's mission, guaranteeing compliance with all Service Level Agreements (SLAs), and delivering transparent, timely, and actionable reporting. Key Responsibilities: • Client Partnership & Contract Management: Act as the primary point of contact for the Clients Project Leader, fostering a collaborative and transparent relationship. Lead all client-facing meetings, including the initial Kickoff Meeting, Monthly Status Meetings, and Quarterly Business Reviews. Manage contract performance subject to the technical direction of the Client Project Leader, ensuring all work remains within the defined scope and statement of work. Oversee the entire deliverable lifecycle, from submission to formal written acceptance by Client, and manage the resolution process for any rejected deliverables., • Service Delivery & SLA Oversight: Provide ultimate oversight for all service areas, including Network Monitoring and Maintenance, Technical Support, Cloud Connectivity, Disaster Recovery, and Documentation. Rigorously monitor and report on SLA performance, including network uptime, incident response/resolution times, and help desk availability, ensuring all targets are met or exceeded. Manage the teams adherence to Clients change management process for all maintenance and configuration changes., • Reporting & Documentation Leadership: Ensure the timely creation and delivery of all required reports, including Monthly Status Reports, SLA Performance Reports, Network Performance Reports, and Incident Response Reports. Oversee the development and maintenance of the comprehensive Project Management Plan, Transition-In/Transition-Out Plans, and all network documentation and diagrams. Serve as the final quality assurance checkpoint for all documentation to ensure it meets Clients high standards. Project Planning & Team Leadership: Develop and maintain a detailed project plan consistent with the Project Management Body of Knowledge (PMBOK) framework. Lead and direct the technical team, prioritizing activities, managing resources, and ensuring all personnel understand their roles and responsibilities. Implement ITIL (Information Technology Infrastructure Library) best practices across all service delivery processes to ensure efficiency and quality.Minimum Experience & Education:, • A minimum of eight (8) years of progressive experience in IT Project Management., • A minimum of five (5) years of experience managing federal or commercial contracts for IT infrastructure, managed services, or network operations and network modernization (preferred experience in Cisco Meraki networks)., • Demonstrated experience managing a program of similar size and complexity continuously for a minimum of three (3) consecutive years for a single client., • Must have experience managing stringent SLAs for network up-time and incident response time., • Bachelors degree from an accredited university or college.Mandatory Certifications:, • Project Management Professional (PMP) from the Project Management Institute (PMI)., • ITIL v4 Foundation certification.Required Skills and Knowledge:, • Expert-level knowledge of and demonstrated experience applying the Project Management Body of Knowledge (PMBOK) framework on government or commercial contracts., • Proven ability to manage projects with stringent, financially backed Service Level Agreements (SLAs), including tracking, reporting, and remediation., • Exceptional written and verbal communication skills, with extensive experience presenting to and collaborating with senior client stakeholders., • Strong leadership skills with the ability to manage and direct a multi-disciplinary technical team., • Proficiency in managing contract deliverables, including quality assurance, submission, and formal acceptance processes., • Demonstrated experience in risk management, change control, and quality surveillance., • Must reside in or have the ability to commute to the Washington, DC, metropolitan area for on-site meetings as required, at no additional cost to the client. If you are interested in this position, please send me a copy of your latest resume at usman.khan@iquasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! • Availability to start a new job, • Best Rates, • Contact #Please dont hesitate to contact me with any questions (s) you may have. All employment is decided based on qualifications, merit, and business needs. Regards, Usman Khan Technical Recruiter Representing: MSM Technology, LLC Office: (703) 936-6001 Ext. 582 Direct: (703) 662-0528 usman.khan@iquasar.com Please consider the environment before printing this email. MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. This is a remote position.

Job Description IT Operations Lead (On-Site | TS/SCI Eligible | Federal Program) Location: Washington, DC (On-Site) Clearance: Active Top Secret required (SCI eligibility required) Employment Type: Full-Time Overview We are seeking a hands-on IT Operations Lead to support a mission-critical, high-side federal environment. While aligned to a Deputy Program Manager function, this role serves as the primary on-site leader responsible for day-to-day operations, team performance, and direct engagement with government stakeholders. The Program Manager operates in a more remote/oversight capacity, making this role the central operational authority on-site. The selected candidate will be expected to lead from the front, take ownership of operations, and ensure consistent execution across all support functions. This is not a passive or secondary role—this position requires someone who is comfortable in the weeds, managing teams, enforcing accountability, and acting as the main interface between employees, the government, and company leadership. What You’ll Do • Lead day-to-day operations across a ~30-person IT support team (Service Desk, Systems Administration, Network Engineering, Cybersecurity, and SharePoint), • Serve as the primary on-site point of contact for government leadership and stakeholders, • Ensure 24/7/365 operational support, system stability, and mission continuity, • Monitor and enforce SLA/KPI performance, identifying and correcting gaps proactively, • Oversee Tier 1–3 support operations, ensuring effective escalation, communication, and resolution, • Drive accountability across team leads and technical staff, • Establish and maintain operational standards, SOPs, and structured workflows, • Coordinate ongoing modernization efforts, including cloud adoption and SharePoint migration, • Provide consistent status reporting, metrics, and performance updates to leadership, • Identify risks early and implement mitigation strategies before impacting mission delivery What This Role Requires • Strong, visible on-site leadership presence, • Ability to take ownership of operations immediately, • Confidence to engage directly with government leadership, • Experience managing team performance and enforcing accountability, • Comfort operating in a high-tempo, high-visibility environment, • Willingness to be hands-on and engaged in daily execution—not just oversight Required Qualifications • Active Top Secret clearance with SCI eligibility, • Proven experience as an IT Operations Lead, Deputy PM, Program Manager, or equivalent leadership role in a federal environment, • Demonstrated experience managing day-to-day IT operations (not just project management), • Experience leading multi-functional technical teams (service desk, infrastructure, network, cyber, etc.), • Strong background in SLA-driven service delivery environments, • Experience working directly with government stakeholders (COR, PMO, etc.), • Ability to manage performance, resolve issues quickly, and drive accountability, • Strong communication skills with the ability to engage both technical teams and senior leadership Preferred Qualifications • Experience in classified (SCIF / high-side) environments, • Familiarity with ITIL or service management frameworks, • Experience supporting cloud migrations and/or SharePoint environments, • PMP or equivalent certification What Success Looks Like • Operations are stable with consistent SLA performance, • Team is aligned, accountable, and responsive, • Government stakeholders have clear visibility and confidence in execution, • Issues are identified and resolved before escalation, • Processes are structured, repeatable, and continuously improving Important Note This role is best suited for someone who enjoys leading from the front, staying engaged in daily operations, and driving team performance. Candidates seeking a purely strategic or oversight role will not be a fit for this position. Company DescriptionTenacity Solutions, LLC (Tenacity) is a Service-Disabled Veteran Owned Small Business (SDVOSB) founded by our CEO, Gabriel Brown, CAPT, USN (Ret). Tenacity is an innovative company, leveraging talent, skill, and knowledge with cutting-edge and proven practices to deliver solutions and products that exceed customers’ requirements and surpasses their expectations. Tenacity immediately has become a leading technology and management solutions provider with a mission to advance healthcare services for specialized populations including Veterans and their families. Headquartered in North, Bethesda, Maryland (DMV), our talented resources are located across the United States. We bring diverse talent to design solutions that help customers with their greatest challenges.Tenacity Solutions, LLC (Tenacity) is a Service-Disabled Veteran Owned Small Business (SDVOSB) founded by our CEO, Gabriel Brown, CAPT, USN (Ret). Tenacity is an innovative company, leveraging talent, skill, and knowledge with cutting-edge and proven practices to deliver solutions and products that exceed customers’ requirements and surpasses their expectations. Tenacity immediately has become a leading technology and management solutions provider with a mission to advance healthcare services for specialized populations including Veterans and their families. Headquartered in North, Bethesda, Maryland (DMV), our talented resources are located across the United States. We bring diverse talent to design solutions that help customers with their greatest challenges.

Job DescriptionDescription: Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. *Onsite/Hybrid/Remote work schedules subject to change based on contract requirements. This position is contingent upon award. How Role will make an impact: • Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday., • Incident Management & SLAs: Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system. Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour., • VIP Support Delivery: Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs). Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives., • Customer Satisfaction & Reporting: Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness. Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review., • Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services. Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems., • Desktop & Asset Management: Oversee comprehensive desktop support for hardware and peripherals. Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests., • Wireless Support Management: Direct technical support and inventory management for over 1,500 wireless devices. Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges., • Conference Room Operations: Manage operational, scheduling, and technical support for 12 conference rooms. Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades., • Training & Onboarding: Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems. Ensure all training attendance and effectiveness metrics are documented., • Resource & Budget Analysis: Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds. Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.Requirements: What you’ll need to have to join our award-winning team: • Clearance: Must possess and maintain an active Secret Clearance, • 5 years of experience in IT support, • ITIL v4 Certification Physical Requirements: While performing the duties of this job, the employee is regularly required to: • Sit for extended periods of time and work at a computer workstation, • Use hands and fingers to operate keyboards, mice, and other input devices, • Communicate effectively, both verbally and in writing, • Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust, • Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks, • Lift and/or move equipment weighing up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Parental leave, • Tuition assistance ORGANIZATIONAL BACKGROUND Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results. At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes. Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work. POSITION OVERVIEW Reporting to the Program Manager, the Systems Engineer shall perform Endpoint/identity/device-lifecycle engineering to reduce unauthorized discovery, lateral movement, credential misuse, and persistence. Designs/maintains secure macOS & Windows workstation images (on-site + VDI/remote); engineers patching/version control (Ivanti, KACE, Intune, GPO); supports Intune/Autopilot enrollment with passwordless auth & hardware keys (YubiKey, CAC); builds logging/telemetry into SIEM/EDR; runs assess recommend approve implement validate workflow; produces runbooks and KT. Excludes Tier 1 help desk. REQUIRED QUALIFICATIONS • Active Top Secret Clearance, • Core (all J7 roles): 8 yrs IT/Endpoint Engineering/Cybersecurity;, • 6 yrs engineering (not help desk) in enterprise environments;, • Experience under formal change control/audit/security governance., • Role-specific: Windows & macOS image build/automation/rollback/version control;, • VDI/EDR/auth/logging agent Integration; Ivanti/KACE patching; Intune/Autopilot/JAMF; passwordless & hardware-backed credentials; endpoint logging (Windows Event, macOS Unified Logs) into SIEM (e.g., MS Sentinel); forensic collection/audit readiness. Preferred education: • Bachelor's (IT/Cyber/related); substitutable by experience per COR. Flexible work from home options available.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call The Makpar Way, we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. We are seeking a Service Desk Analyst for a contract position. • Position: Service Desk Analyst, • Position Type: Full-time-Remote, • Location: Washington, DC or Denver, COThe Position: Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hours commute of Washington, D.C. Key Responsibilities • Handling incoming phone requests from customers, • Handling incoming electronic requests (Chat, Email, and Fax) from customers, • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests., • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs), • Researching customer requests to ensure accurate information and resolutions are provided, • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team, • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation, • Creating, updating, and retiring service center knowledge documentation, • Attend and participate in team meetings to surface and discuss process improvements and service offering changesRequired Qualifications Education & Experience, • High school diploma or equivalent required; Bachelor's degree preferred., • Must reside within an hours commute of Washington, D.C or Denver, CO., • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred., • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire., • Strong critical thinking abilities., • Excellent active listening and communication skills., • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems)., • Familiarity with BMC Remedy Service Management preferred., • Experience providing technical support for any Human Resource based IT applications preferred., • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.Please dont hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need. Regards, Bob Hafiz | Technical Recruiter Representing Makpar Phone: 703 962 6001 Ext.No.530 Direct:703-936-0013 Makpar Corporation 8a/WOSB/EDWOSB www.makpar.com ISO 9001:2015 ISO 20000-1:2018 ISO 27001:2013 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region 3 Makpar is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. This is a remote position.

Job Description Description The Support Analyst is responsible for delivering high quality technical support to employees, executives, and board members. This role ensures the seamless operation, maintenance, and reliability of end user technologies including devices, collaboration tools, conferencing environments, and secure remote access. The analyst provides both day to day operational support and elevated white glove service as needed, ensuring an excellent technology experience for all users while upholding professionalism and confidentiality. PRIMARY RESPONSIBILITIES • Provide high quality technical support to all employees, with elevated white glove service for executives and VIPs when required., • Deliver on site and remote assistance for hardware, software, collaboration platforms, and secure connectivity., • Educate and guide users on technology tools, best practices, and emerging features., • Support and maintain modern conference rooms, Teams Rooms, and AV environments., • Provide onsite or travel-based support for meetings, board sessions, and organization-wide events., • Coordinate with AV, networking, and facilities teams to ensure flawless execution of critical meetings., • Diagnose and resolve incidents and service requests within defined SLAs., • Handle prioritized escalations — including but not limited to executives, major outages, and time sensitive issues., • Contribute to root cause analysis and continuous improvement efforts., • Manage and maintain accurate asset inventory, device compliance, and lifecycle processes., • Follow ITIL-aligned processes (Incident, Request, Change, Knowledge)., • Create and maintain technical documentation, runbooks, and knowledge articles., • Collaborate with cross functional teams (Security, Collaboration Services, Network, Engineering, Service Desk). KNOWLEDGE/SKILLS • Strong expertise with Windows/macOS, device management, and end user technologies., • Working knowledge of Intune, JAMF, and PolyCom / Teams Room / modern AV ecosystems., • Proficiency with Microsoft 365 (Teams, OneDrive, Outlook, SharePoint)., • Analytical troubleshooting skills with ability to identify patterns, root causes, and preventative actions., • Excellent communication skills, capable of supporting users at all organizational levels., • Ability to work independently, handle ambiguity, and prioritize multiple tasks., • Strong customer service orientation with attention to detail and professionalism., • Familiarity with service management tools and ITIL best practices. EDUCATION AND EXPERIENCE - • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience., • 3–5+ years of experience in end user support, workplace technology, or related IT operations., • Experience supporting both general users and leaders in mid to large organizations., • Experience with enterprise device management, collaboration tools, and security controls. Additional Skills & Qualifications Preferred • Experience providing white glove support or VIP support in enterprise environments., • Experience supporting hybrid/remote events and modern conferencing technologies. Job Type & Location This is a Contract position based out of Washington, DC. Pay and Benefits The pay range for this position is $39.00 - $56.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Washington,DC. Application Deadline This position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description Company Overview AHC (Affordable Homes & Communities) is a mission-driven, non-profit organization committed to developing affordable, workforce, and mixed-income rental housing in the Virginia, Washington DC, and Baltimore regions. With a resident-centric approach, we manage over 8,000 apartment units in 50+ communities, providing educational programs and social services through our Resident Services team. About the Team The Information Technology (IT) team supports AHC’s technology infrastructure and enterprise systems, ensuring that staff have reliable, secure, and efficient tools to perform their work. IT is part of the broader Business Intelligence function, which also includes the Enterprise Applications and Data Analytics teams. Together, these groups collaborate to manage enterprise systems, support data-driven decision-making, and deliver technology solutions that support AHC’s operational and strategic goals. About the Job The IT Specialist is responsible for providing technical support to staff, troubleshooting IT issues, and assisting with the maintenance of the company's IT infrastructure. This mid-level role involves working with various technologies and platforms to support the organization's needs. Responsibilities: Technical Support • Manage ticket queue for first-level support for all IT-related issues, including hardware, application/software, and network problems., • Respond to help desk tickets, emails, and phone calls in a timely manner., • Monitor and manage help desk tickets to ensure timely resolution of issues., • Assist with the setup and configuration of new hardware and software., • Troubleshoot and resolve issues with desktop PCs, printers, and peripheral devices., • Document all support activities and resolutions. System Management • Assist with the maintenance of Windows-based servers and network infrastructure., • Support the administration of Microsoft Office, Exchange, Azure, SharePoint, and Intune., • Help monitor and maintain network devices, including Meraki devices. User Support • Provide technical assistance to over 100 users and support the management of 300 devices and 40 printers., • Assist with the creation of tailored IT solutions for respective departments to enhance their operational efficiency. Qualifications: • Minimum 3 years of experience., • Intermediate level proficiency in Microsoft platforms such as Office, Exchange, Admin Portal, Azure, SharePoint, and Intune to perform day-to-day IT operations tasks., • Working knowledge of Microsoft Defender to perform email management, • Experience using Ninja One to conduct remote support for end-user support., • Intermediate level knowledge of Meraki platform to conduct basic network troubleshooting, • Strong problem-solving skills and the ability to troubleshoot basic IT issues., • Excellent communication and time management skills., • Ability to work independently and as part of a team., • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus., • General understanding of internet protocols including DHCP, DNS, SMTP, POP3, IMAP, MAC., • Knowledge of basic TCP/IP troubleshooting., • Experience troubleshooting wireless access points. Preferred Qualifications: • BA or BS in Computer Science or related field preferred, • 4 years of experience providing IT support, • Preferred certifications: A+, Net+, MCP., • Working knowledge of ITIL practices and principles., • Strong customer service orientation. Working Conditions: • This position may require occasional travel to remote offices., • On-call availability for emergency support. Working at AHC AHC has a Hybrid Work Schedule with staff working onsite on our core days (Monday, Tuesday, and Thursday). Staff may work remotely on Wednesday and Friday. AHC offers a comprehensive benefits package that includes medical, dental, and vision coverage; a health reimbursement account (HRA) for eligible employees; employer-paid life insurance; employer-paid short- and long-term disability coverage; health and dependent care flexible spending accounts (FSA); a 403(b) retirement plan with employer matching and discretionary contributions; voluntary benefits such as pet insurance, life and AD&D, identity theft, and legal coverage; transit and cellphone stipends; free parking; mental health support including an Employee Assistance Program (EAP); paid federal holidays, including time off during Christmas week; paid vacation and sick leave; and professional development opportunities. AHC is a drug-free workplace. Employment is contingent upon successful completion of a background check and drug screening. AHC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state and local law.

Job Description Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2. ~~~ Position contingent upon contract award ~~~ Multiple positions available. Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role. Datawiz Company Description Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards. Job Description The Tier 2 Service Desk Agent provides advanced troubleshooting, onsite support, endpoint configuration, and asset lifecycle coordination. Responsibilities: • Acknowledge, document, and resolve incidents in accordance with established Service Level Agreements (SLAs) and incident management procedures., • Log and manage service tickets in the ITSM platform., • Provide high-level technical support to end users., • Deliver onsite and virtual support for mobile devices, software configuration, and troubleshooting., • Diagnose advanced workstation and application issues., • Perform system imaging and device configuration., • Support Microsoft 365 and enterprise applications., • Provide onsite hardware installation and replacement support., • Perform user data migration tasks upon request ensuring data integrity and security., • Perform mobile device and endpoint management console support, • Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed., • Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed., • Maintain asset documentation and reconciliation records., • Coordinate device returns and secure sanitization workflows., • Support nationwide field dispatch within defined response timelines., • Support development and updates of technical documentation Required Skills • Five (5) years supporting Windows and macOS., • Five (5) years Active Directory administration., • Three (3) years secure remote troubleshooting., • Experience supporting endpoint lifecycle processes., • Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf, • Experience with PowerShell and Power BI, • Ability to work onsite in Washington, DC., • Ability to lift up to 50 pounds when supporting onsite hardware needs. Preferred Skills • ITIL Foundation certification., • Experience supporting large distributed enterprise environments., • Experience supporting transition or surge operations. Background Investigation Requirements • Must be a U.S. Citizen., • Must be eligible to obtain and maintain a Public Trust clearance., • Must successfully complete required background investigation and security training. Benefits: • Medical, • Dental, • Vision, • Flexible Spending Account, • Health Savings Account, • Life and AD&D, • Short-Term Disability, • Long-Term Disability, • 401(k), • Tuition Assistance, • Paid Time Off Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Job Description Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Analysts, Tier 3 ~~~ Position contingent upon contract award ~~~ Multiple positions available. Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role. Datawiz Company Description Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards. Job Description The Tier 3 Service Desk Agent serves as the highest escalation point for complex, enterprise-level technical incidents and system improvements. Responsibilities: • Conduct root cause analysis for recurring incidents., • Develop automation scripts using PowerShell., • Build service performance dashboards in Power BI., • Support enterprise imaging and system migrations., • Perform secure data recovery and NIST-aligned media sanitization., • Perform mobile device and endpoint management console support, • Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed., • Maintain and expand knowledge base of commonly used software, hardware, and accessories, such as USB cameras and conferencing peripherals., • Maintain asset documentation and reconciliation records., • Oversee device lifecycle compliance and chain-of-custody documentation., • Contribute to cross-tier technical documentation and training., • Collaborate with cross-functional teams and external vendors to resolve hardware and software issues. Required Skills • Five (5) years supporting Windows and macOS., • Five (5) years Active Directory administration., • Three (3) years secure remote troubleshooting., • Experience supporting endpoint lifecycle processes., • Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf, • Experience with PowerShell and Power BI, • Ability to work onsite in Washington, DC., • Ability to lift up to 50 pounds when supporting onsite hardware needs., • Experience supporting transition or surge operations., • Experience supporting large distributed enterprise environments. Preferred Skills • ITIL Foundation certification. Background Investigation Requirements • Must be a U.S. Citizen., • Must be eligible to obtain and maintain a Public Trust clearance., • Must successfully complete required background investigation and security training. Benefits: • Medical, • Dental, • Vision, • Flexible Spending Account, • Health Savings Account, • Life and AD&D, • Short-Term Disability, • Long-Term Disability, • 401(k), • Tuition Assistance, • Paid Time Off Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Job Description Position Summary LCI is seeking dedicated Customer Service Agents to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities • Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes., • Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution., • Maintain and troubleshoot business line applications which could include remote installation or redeployment of software., • Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc., • Provide technical support over the phone and/or via email., • Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed., • Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible., • Meet customer needs and ensure customer satisfaction., • Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation., • Escalate process and policy issues as needed. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements • Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree., • One (1) or more years of information technology experience., • Must be able to pass federal background investigation and obtain a Public Trust. Skill & Certification Requirements • Technical experience with current network hardware, protocols, and standards., • Application support experience., • Knowledge of applicable data privacy practices and laws., • Excellent troubleshooting skills., • Proficiency in Word, Excel, Outlook, database management., • Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations., • Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities., • Experience working in a team-oriented, collaborative environment., • This position is considered contingent upon award., • LCI is an Equal Opportunity Employer/ Veterans/ Disabled If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.

Job DescriptionLocation: Washington, DC Clearance: Public Trust Employment Type: Full-Time Company DescriptionCelestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. We support forward-thinking government agencies with cutting edge capabilities in cybersecurity, cloud, AI/ML, and IT modernization. At CIG, we don’t just check boxes. We solve real-world problems that matter. We’re building a culture where smart, curious, and driven people thrive. This is a place where your voice matters, your work has impact, and your growth is part of the mission. If you're looking for a team that values trust, clarity, and the power of innovation, this is where you want to be. OverviewThe Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. This role requires deeper technical knowledge and hands-on problem solving. Key Responsibilities • Serve as an escalation point for Tier I Help Desk requests, resolving complex technical issues related to desktop, laptop, and tablet systems., • Install and configure desktop, laptop, and tablet computers, peripherals, and approved software products for networked, standalone, LAN, and WAN environments., • Troubleshoot, diagnose, and resolve hardware, software, and operating system failures for desktops, laptops, and tablets, ensuring timely and effective resolution., • Implement, maintain, test, and administer standardized hardware, software, and network configurations across USCP’s distributed computing environment., • Perform workstation imaging, patching, configuration, and deployment, including large-scale installations and upgrades across multiple devices., • Provide information, guidance, and instruction to users on the proper use of desktop, laptop, and tablet devices, software applications, and system capabilities., • Support Microsoft Windows 10/11, Microsoft Office 365 (Email, Teams, OneDrive), and general Exchange/Outlook functions., • Troubleshoot issues involving Active Directory, Group Policy, workstation security settings, DNS, DHCP, and network connectivity., • Support VPN, remote access, and multi-factor authentication for users including those located outside the Washington, DC Metro area., • Contact and communicate effectively with customers via phone, email, Teams, and in person, providing prompt technical solutions., • Prepare computer equipment for reuse, refresh, or disposal in accordance with Capital Equipment Refresh Program (CERP) standards and property management procedures., • Coordinate the disassembly, movement, and reinstallation of IT equipment in support of office relocations., • Document all work performed, including opening and closing tickets within ServiceNow, and contribute updates to knowledge base articles., • Assist with equipment inventory, lifecycle management, enterprise printing support, and printer server administration., • Collaborate with Tier III and engineering teams to resolve systemic issues and ensure compliance with federal security protocols and configuration standards., • Lift and transport IT equipment up to 50 lbs. as required. Required Qualifications • Must possess an industry-recognized certification such as CompTIA A+, MCSE, or equivalent., • Minimum 3 years of experience administering and supporting Windows 10/11 in desktop support or IT infrastructure environments., • Experience installing desktops, laptops, tablets, peripherals, and software in LAN, WAN, and standaloneenvironments., • Ability to detect, diagnose, and resolve hardware and software failures across desktop, portable, and mobile platforms., • Strong experience with Microsoft Windows 10/11, Office 365 (Email, Teams, OneDrive), and general Exchange/Outlook support., • Experience using ServiceNow or similar trouble-ticketing systems for ticket management., • Strong communication skills with the ability to effectively interact with customers, peers, technical staff, and Government personnel both verbally and in writing., • Ability to analyze and assess service requests and provide prompt and accurate technical solutions., • Demonstrated proficiency with operating systems, business applications, imaging tools, and hardware platforms., • Ability to provide technical support by phone for users located outside the Washington, DC Metro area., • Experience performing software and hardware upgrades, system refreshes, and multi-device deployments., • Ability to support enterprise printing environments and printer server management., • Possess a valid driver’s license and ability to lift up to 50 lbs., • Ability to obtain and maintain the required government clearance.

Job Description Candidate(s) will support Windows 11 (W11) desktop installations across the United States. o The primary responsibilities are to support the replacement of all W10\DAR desktops throughout the EOIR enterprise at their 60+ court locations. o Operating Systems will be upgraded from Windows 10 to Windows 11 if needed. o Candidate will configure audio hearing software on desktop computers using a documented procedure. o Candidate will be required to travel to each assigned court location to provide at a minimum the following: o Liaison between the court and IT and communicate any issues back to management as they arise o Assist with the replacement of all existing workstations and laptops that are scheduled to be replaced o Upgrading the operating system on some existing devices using an existing SCCM task sequence. o Adding network printers, Mapping shared drives, launching MS Outlook and configuring .pst files (where applicable) o Performing standard documented testing on workstations used to record court hearings. o Running any cables required for commuter equipment. o Inspecting and conducting inventory of hardware at the various locations. o Daily status reports to IT mgmt. with status of the migration efforts o While not on travel the administrators will be required to assist with the remote support of travelers in the field in troubleshooting workstation issues o Submittal of expense reports in a timely manner, no later than 2 weeks after expenditure Expected travel is one to two weeks on travel, one week back in the office followed by two weeks on travel etc. Company DescriptionARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business. ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. \r\n\r\nOur reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.\r\n\r\nARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.

An IT service provider is looking for a Help Desk Supervisor in Washington D.This role involves overseeing staff who provide remote and on-site support, managing daily assignments, and ensuring effective troubleshooting of hardware and software issues.Candidates should have a Bachelor’s Degree, re

Job DescriptionWho Are We? TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients. WHAT WE'RE LOOKING FOR:TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT. This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month. Candidates must reside within a reasonable commuting distance to Arlington, VA. Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address. Basic Qualifications • 6 months to 2 years of experience in an IT support or customer service role, • Basic understanding of Windows 10/11 operating systems, • Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint, • Strong verbal and written communication skills, • Ability to follow documented procedures accurately and consistently, • Comfortable working in a remote environment with minimal supervision, • Strong organizational skills and ability to manage multiple priorities, • Basic understanding of IT concepts such as Wi-Fi, encryption, MFA, • Experience with any ticketing or help desk system is a plus, • Reliable internet connection and a dedicated workspace for remote workSecurity Clearance and Where You'll Work, • Applicants selected must be a U.S. Citizen., • Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying., • Position is 75% remote, but does require regular in office visits in Arlington, VA., • Candidates must reside within a reasonable commuting distance to Arlington, VA. Benefits at TSTC Competitive Hourly Rates - Great pay and personal and team merit bonuses Team Events – ERG memberships, virtual and in person events, and company contests Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position) Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year. All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws. As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and we do not discriminate against any employee or applicant for employment. TSTC does not discriminate against any employee or applicant for employment due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at HR@totalsystech.com or call us at (276) 496-4458. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionRole: Helpdesk Specialist Master Client: DC Government (Onsite) Location : Washington, DC Job DEscription: Technical Support & Troubleshooting • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals., • Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications., • Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools., • Diagnose and resolve hardware failures, software errors, and configuration issues.Customer Service & Communication, • Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walkins., • Deliver clear, courteous, and professional communication to end users., • Document all support interactions, resolutions, and followup actions in the ticketing system., • Provide guidance and training to users on basic technology functions and best practices.System & Device Management, • Install, configure, and update software and operating systems on enduser devices., • Support device imaging, deployment, and lifecycle management., • Maintain inventory of IT equipment, ensuring accurate tracking and documentation.Escalation & Collaboration, • Escalate complex or unresolved issues to specialized teams (network, security, server, or application support)., • Collaborate with other IT staff to identify recurring issues and recommend improvements., • Participate in incident response efforts when needed, including outages or critical system disruptions.Security & Compliance, • Ensure all devices and systems comply with District security policies., • Support patching, antivirus updates, and security configurations on enduser devices., • Report potential security incidents or vulnerabilities to the appropriate teams.Required Qualifications, • High school diploma or equivalent; associate degree or technical certification preferred., • Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications such as, • Familiarity with Active Directory, Service Now ticketing systems, and remote support tools., • Ability to troubleshoot hardware, software, and network issues., • Excellent communication, customer service, and problemsolving skills.Preferred Qualifications, • CompTIA A+, Network+, or Security+ certification., • Experience supporting government or large enterprise environments., • Knowledge of ITIL practices and service management principles.Key Competencies, • Strong customerservice orientation., • Ability to work independently and as part of a team., • Patience, professionalism, and attention to detail., • Ability to manage multiple tasks in a fastpaced environment. CONTRACT JOB DESCRIPTION Responsibilities: 1. Responds to and diagnoses problems through discussion with users., 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps., 3. Supervises operation of help desk and serves as focal point for customer concerns., 4. Provides support to end users on a variety of issues., 5. Identifies, researches, and resolves technical problems., 6. Responds to telephone calls, emails, and personnel requests for technical support., 7. Documents, tracks, and monitors the problem to ensure a timely resolution., 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware., 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem., 10. Simulates or recreates user problems to resolve operating difficulties., 11. Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements: Bachelors degree in IT or related field or equivalent experience

Job Description PLUS Communications is based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising and media buying. PLUS means more! We are seeking an extremely motivated, self-starting specialist to provide technical support for a fast-paced work environment. Are you looking for: • A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment?, • A role where you can apply your technical expertise to solve complex problems and make a direct impact on organizational efficiency and security?, • An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skillset and opportunities for professional development? Then look no further. PLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team. As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives. You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency Requirements What does a day in the life of a PLUS IT & Business Operations Specialist look like? • Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications., • Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts., • Set up and support AV systems in conference rooms, including for client-level meetings., • Support special projects related to hardware and software enhancements and troubleshooting., • Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards., • Provide ad hoc operational support across the organization as needed. What does it take to be a PLUS IT & Business Operations Specialist? • 2-3 years of help desk experience., • Bachelor’s degree or equivalent technical certifications., • Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools)., • Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar)., • Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude., • High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences., • Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm., • Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects., • Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information., • Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels. Benefits This is a full-time position requiring 40 hours per week, with a hybrid schedule that includes both in-office and remote work. This position is non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay. We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a work from home hybrid environment. PLUS Communications is an Equal Employment Opportunity (EEO) employer.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: Salary: $65,000 - $71,000/year Work location: On-site 5 days/week, Washington, DC The Senior Help Desk Technician provides frontline technical support, assisting customer personnel with hardware, software, and network-related issues. Ensures smooth operation of IT systems and facilitates user training on enterprise tools. Duties and Responsibilities: • Technical Support & Troubleshooting: o Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones). o Troubleshoot hardware and software issues related to both Mac and Windows laptops, iOS/Android mobile devices, and associated cloud services. o Conduct root cause analysis to identify, resolve, and prevent recurring technical issues across multiple platforms, including network connectivity, hardware failures, and software compatibility. • Customer Service & User Support: o Deliver high-quality customer service, ensuring users receive timely, efficient, and professional support. o Provide clear communication and regular updates to end-users on issue status, working to resolve user problems in a courteous and timely manner. o Demonstrate empathy and patience, especially in complex or stressful situations. o Conduct training sessions for users on best practices for using Microsoft Office, SharePoint, Zoom, and mobile device management systems. • System Administration & Maintenance: o Support and maintain the operation of cloud-based systems like M365/O365 and Azure AD, including account management, permissions, and security configurations. o Manage mobile device configurations through Intune/Endpoint Manager and ensure compliance with security policies across all devices (Mac, Windows, mobile phones). o Provide user access management in Azure AD and support collaboration platforms such as SharePoint, ensuring data security and collaboration. • Documentation & Reporting o Maintain accurate and thorough records of support tickets, troubleshooting steps, resolutions, and service requests in Zendesk. o Produce documentation and knowledge base articles to assist in future troubleshooting and ensure knowledge continuity. • Security & Compliance o Support organizational cybersecurity efforts by ensuring devices, applications, and cloud services are compliant with security protocols, industry regulations, and internal policies. o Provide guidance on security best practices, including password management, multi- factor authentication (MFA), and endpoint protection. Requirements: • Minimum of 8 years of experience in a technical support or IT help desk environment with progressive responsibility., • At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services)., • Proven experience supporting a diverse range of devices, including MacOS, Windows, mobile devices (iOS and Android), and cloud-based technologies., • Solid background in troubleshooting complex IT problems and performing root cause analysis., • Strong customer service experience with a focus on providing exceptional support in a fast-paced, multi-tasking environment., • Previous experience working with ticketing systems, preferably Zendesk, and keeping accurate records of technical issues and resolutions. Technical Skills • Proficient in managing and troubleshooting M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and associated cloud-based services., • Strong understanding of MacOS, Windows OS, iOS, and Android device management and troubleshooting., • Experience with VoIP systems (Poly Phones, etc.) and related telecommunication technologies., • Proficiency in troubleshooting hardware and software for both laptops (Mac and Windows) and mobile devices (iOS and Android)., • Knowledge of security camera systems (Axis Security Cameras) and related configurations., • Familiarity with faxing solutions (Documo mFax) and Zoom communication platform. Troubleshooting & Root Cause Analysis • Strong diagnostic skills for identifying and resolving issues at the system, application, and user levels., • Ability to perform root cause analysis to prevent recurring issues and recommend long- term solutions. Customer Service & Communication Skills • Excellent communication skills to effectively interact with end-users of various technical backgrounds., • Strong customer service orientation with the ability to handle challenging customer situations in a professional and calm manner., • Experience in providing training and technical support in an easy-to-understand, user- friendly manner. At least one of the following technical certifications*: • Microsoft Certified: Azure Fundamentals or Microsoft Certified: Security, Compliance, and Identity Fundamentals, • CompTIA A+, • CompTIA Network+, • Microsoft Certified: Modern Desktop Administrator Associate, • Certified Information Systems Security Professional (CISSP) - for advanced security knowledge, • ITIL Foundation Certification for service management best practices, • Apple Certified Support Professional (ACSP) - for MacOS support proficiency, • *Agreement to recertify within 3 months of start date if certifications have lapsed Desirable Qualifications: • Experience with telecommunication systems (VoIP like Poly Phones) and security camera systems (Axis, Eagle Eye)., • Knowledge of managing software as a service such as virtual faxing using Documo mFax, Everbridge, or Zoom/ZoomGov, • Experience working in a hybrid work environment supporting remote and on-site users., • Customer Service Certifications:, • HDI Support Center Analyst Certification, • ITIL Foundation for IT service management, • Microsoft Certified: Dynamics 365 Fundamentals (Customer Service) Clearance Requirement: Ability to obtain and maintain a Public Trust. The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include: • 3 weeks of Personal Leave your first year, • 11 paid Holidays each year, • 5 days of Flexible Time Off each year, • 401(k) company match at 50% up to 10% of your salary, • Medical, Dental and Vision Insurance, • Life and Disability Insurance, • Public Transportation Subsidies, • Certifications and Training Allowance - Up to $5,000/year! Why Join Gunnison? • Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation., • Quality is our top priority., • Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer., • There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow., • We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding., • We hire for careers at Gunnison, not to fill a position. Equal Opportunity Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.

Job DescriptionDescription: Onsite in Washington, DC Our client seeks an Executive / VIP Desktop Support Technician to deliver white glove support for senior leaders and their staff. The role will diagnose and resolve Windows, macOS, mobile, and conference technologies, manage hardware and software deployments, and maintain accurate ServiceNow documentation. You will support Office 365, VPN, Active Directory, remote tools, and VTC setups while handling rotating shifts and on-call coverage at the Department of Transportation headquarters. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $35.00 to $40.00/hr. w2 JN -052026-106962 Responsibilities: • Provide white glove VIP technical support to Political Appointees, Senior Executives, and Administrative Assistants., • Diagnose and resolve issues for PCs, laptops including Dell, MacBooks, mobile devices, software applications, telecommunications, and local network connectivity., • Perform general IT maintenance tasks and resolve moderately complex problems., • Recommend hardware and software solutions, including new product acquisitions and upgrades., • Conduct user training on basic and specialized applications., • Create, update, and resolve documentation for support tickets in ServiceNow., • Image and deploy new machines and install new software., • Provide remote tool support and assist with conference room and VTC setups., • Troubleshoot wireless and support iPhones and iPads., • Support rotating shifts and participate in an on-call rotation for nights and weekends. Experience Requirements: • Minimum 3 years of desk-side support experience troubleshooting complex end-user hardware and software issues., • Mid-level proficiency with Microsoft Windows 10 and 11., • Experience supporting MacBooks and troubleshooting macOS., • Installation and configuration of new machines in a Windows environment., • Experience with Office 365, VPN, and Active Directory., • Remote support tool experience., • Conference room and VTC setup experience., • Wireless troubleshooting and support for iPhones and iPads., • General knowledge of smart cards and PIV cards., • Familiarity with ServiceNow and Bomgar (preferred)., • Exceptional communication and strong customer service orientation., • Ability to multitask, manage time, and organize scheduling effectively., • Problem-solving and critical thinking skills., • Ability to work on-site 5 days per week, wear professional attire, and cover rotating shifts with on-call one week per month. Education Requirements: • High School Diploma and 3 years of desk-side support experience, or 4 additional years of related experience in lieu of a diploma. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact fraud@eliassen.com. About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Job Description Responsibilities: • Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk., • Supervising the DC Service Desk team., • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved)., • Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment., • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support., • Providing career development guidance to staff and recommending training paths., • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner., • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution., • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues., • Reviewing, editing, and maintaining support services knowledge database., • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users., • Supervising planning and management of location specific projects; i.e., laptop replacement., • Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently. Requirements • Four year college degree required, • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment., • Knowledge and experience with law firm specific applications is required., • Previous employment in a law firm or legal department is preferred., • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity., • Flexibility to work additional hours, as necessary Benefits The anticipated base salary for this position is $110,000 to $130,000

Job Description Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have access to premier vehicles like GSA OASIS+, Seaport NxG, FAA eFAST, GSA MAS, and 8(a) STARS III, and deep capabilities spanning IT, Cybersecurity, Healthcare, Geospatial, and Environmental services. Backed by top-tier clearances, ISO and CMMI Level 3 certifications, and a track record of exceptional past performance, Essnova is positioned for explosive growth—and we want a team who can seize it. The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. • Define Service Desk Operations and Administration Services requirements and policies., • Develop and document Service Desk Operations and Administration Services procedures that meet requirements and adhere to defined policies., • Review Service Desk Operations and Administration Services procedures annually and update as required to meet requirements and adhere to defined policies., • Track the usage of Self-Help Support Services., • Answer the inbound calls and chats within a time frame so the end users do not disconnect before an agent can answer their call or chat., • Resolve inbound calls and chats before disconnecting end user the call or chat., • Develop escalation process including quarterly validation., • Maintain and provide escalation contact list(s) for all IT services (including subcontractors and Third Parties suppliers)., • Refer incidents to resolver groups outside of the Service Desk group., • Issue broadcasts or other notices to provide status updates as required for planned and unplanned events., • Provide End-User online/portal access to Service Requests and Incident reports., • Provide End-Users online access to view/display incident status., • Develop and execute procedures for conducting End-User Satisfaction Surveys in accordance with the Service-Level Requirements., • Maintain a continuous improvement program that improves Service Desk Service delivery., • Work with DoD OIG to identify solutions that minimize the need to call the Service Desk (e.g., additional End-User training, self-help support opportunities, Root Cause Analysis)., • Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application). Requirements • Must have Top Secret (TS) security clearance with SCI eligibility., • Must have a bachelor’s degree in computer science, information systems, business administration, information technology, or equivalent work experience., • IAT Service Level Certificates, • Must have 9 years’ experience in helpdesk/desktop support., • Must have 3 years’ experience managing technical personnel., • Must have 2 years’ experience with ServiceNow platform, and M365 products. Preferred Qualifications • Information Technology Information Library (ITIL) v3 or later. Benefits Benefits • Medical, dental, and vision insurance, • 401(k) with company match, • Paid time off + federal holidays, • Fast-track growth in a high-accountability culture Why Essnova • Rapidly growing, innovation-focused GovCon firm, • High-ownership environment where your wins matter, • Direct access to leadership, zero bureaucracy, • Culture built on speed, agility, and results

Job DescriptionTITLE: Helpdesk Specialist Master LOCATION: Washington, DC/Onsite Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 11 years INTERVIEWS: Either Webcam or In Person Job Description: Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed. Employment type: Contract w2/1099/C2C Complete Description: The Help Desk Technician provides firstline technical support to client employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports Districts mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Responsibilities: Technical Support & Troubleshooting • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals., • Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications., • Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools., • Diagnose and resolve hardware failures, software errors, and configuration issues. Customer Service & Communication • Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walkins., • Deliver clear, courteous, and professional communication to end users., • Document all support interactions, resolutions, and followup actions in the ticketing system., • Provide guidance and training to users on basic technology functions and best practices. System & Device Management • Install, configure, and update software and operating systems on enduser devices., • Support device imaging, deployment, and lifecycle management., • Maintain inventory of IT equipment, ensuring accurate tracking and documentation. Escalation & Collaboration • Escalate complex or unresolved issues to specialized teams (network, security, server, or application support)., • Collaborate with other IT staff to identify recurring issues and recommend improvements., • Participate in incident response efforts when needed, including outages or critical system disruptions. Security & Compliance • Ensure all devices and systems comply with District security policies., • Support patching, antivirus updates, and security configurations on enduser devices., • Report potential security incidents or vulnerabilities to the appropriate teams. Skills: Bachelors degree in IT or related field or equivalent experience. Highly desired 20 Years 16+ yrs. diagnosing and resolving end user computer/computer peripherals problems. Required 16 Years 16+ yrs. providing second-tier support to end users, server, or mainframe apps/hardware. Required 16 Years 16+ yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems. Highly desired 16 Years Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications. Required 10 Years Install, configure, and update software and operating systems on end user devices. Required 16 Years Familiarity with Active Directory, Service Now ticketing systems, and remote support tools. Required 16 Years Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications. Required 10 Years Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools. Required 16 Years Diagnose and resolve hardware failures, software errors, and configuration issues. Required 16 Years Deliver clear, courteous, and professional communication to end users. Required 16 Years Install, configure, and update software and operating systems on end user devices. Required 16 Years Document all support interactions, resolutions, and follow up actions in the ticketing system. Required 16 Years Provide guidance and training to users on basic technology functions and best practices. Required 16 Years

Job Description At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide. We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch™ technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time—bypassing traditional third-party monitoring delays—to enable rapid, precise response when it matters most. At 3Si, meaningful work makes a difference. We’re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals. Join us—and be part of something that matters. The Tier II Help Desk Shift Lead will be responsible for providing support for the Integration Operations Center (IOC) for numerous security applications including but not limited to video management systems (VMS), access control systems (ACS), and Physical Security Information Management (PSIM) system. This role is responsible for advanced technical troubleshooting and analysis methods for these applications. Tier II personnel are responsible for assisting Tier I personnel in solving basic technical problems, investigating elevated technical issues by confirming the validity of the problem and searching for known solutions related to these more complex issues. Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote desktop tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem. The Shift Lead will serve as the senior team member and advise/assist other staff on response to tickets and actively monitor work processes for the shift ensuring efficiency, prioritization and quality of communication and completed tasks. Primary Responsibilities • Ensure functionality of the application on a day-to-day basis, • Installation and troubleshoot of the PSIM Software, • Maintain proper and accurate documentation for all technical issues, • Monitor and support ticket workflows and ticket status, • Configure/Integrate subsystems into PSIM software, • Efficiently escalate issues to the proper Tier 3 team when needed, • Prioritize tasks for team, • Ensure program policies, processes and procedures are followed, • Manage communication with operations lead and program management, • Perform all other duties and responsibilities as directed by the supervisor, • May be required to participate in performance reviews and interviews of new candidates Knowledge, Skills, and Abilities • Must have experience with troubleshooting and resolving IT issues on desktops, • 3-7 years of help desk experience (compensation based on experience), • Basic Networking skills, • Remote desktop experience (RDP, DameWare, RemotelyAnywhere), • Server experience preferred, • Experience leading a small team is preferred Qualifications • Associate or Bachelor's degree in IT or a related field preferred, • Equivalent technical experience may be considered in lieu of formal education Additional Comments • This role consists of 12-hour shifts on-site in Alexandria, VA o Day Shift: 6:00 AM – 6:00 PM ET (this shift is not flexible) o Hours: Sunday - Saturday (40+hr-week/12-hour shifts, rotating 2 on, 3 off, 2 on, 2 off, 3 on, 2 off schedule, and occasional holidays) • For initial onboarding and training, this position requires applicants to be on site Monday – Friday during core business hours (8:30-5:00). Following successful knowledge transfer of job responsibilities and skill verification, the candidate’s schedule will be a 12-hour shift schedule mentioned above., • Active Secret or higher U.S. Government security clearance required, • Successful candidates must pass a comprehensive background investigation, • Pre-employment drug screening is required

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About the Future of Land and Housing Program: Housing instability in the U.S. has reached historic levels. Across most metropolitan regions, housing costs have risen far faster than incomes, leaving millions of families cost-burdened and economically precarious. The country faces an estimated shortage of more than four million homes, while homelessness continues to rise and more than 10 million Americans face eviction each year. The U.S. does not lack ideas for addressing these challenges. It lacks a coordinated capacity to identify the most promising solutions, refine them through implementation and public debate, and drive their adoption at scale. Without stronger connections between research, implementation, and policy, even the most promising housing solutions will struggle to achieve meaningful national impact. The Future of Land and Housing program (FLH) at New America is helping to close this gap. FLH is a team of housing policy entrepreneurs focused on advancing high-leverage opportunities to improve housing stability. We surface overlooked ideas, pressure-test them in public view, and then help the best ones move from concept to implementation and scale. We operate at the intersection of research, policy, and implementation—clarifying ideas through research and convening power, supporting local leaders to test and refine them on the ground, and translating field-based lessons into broader systems and policy change. About the Position: FLH is seeking a candidate to help advance its work at the intersection of housing security and climate change, in particular the Great Lakes Receiving Network (GLRN), a peer learning network to help Midwest cities prepare their housing for climate-driven population inflows through policy, planning, and community engagement. The network is currently engaged with stakeholders in Chicago, Minneapolis, and Cincinnati, with additional cities under consideration. The ideal candidate is passionate about the implementation of large-scale initiatives, with experience in project management, facilitation, and coordinating learning networks. Familiarity with housing policy, community engagement, and climate adaptation is a plus. The candidate should be a self-starter and a strong multi-tasker, capable of working in a fast-paced environment on a small, agile team. The candidate should also thrive on collaboration, as partnerships with local governments, community-based organizations, and other practitioners are central to this work. This role will begin with an emphasis on project and knowledge management and will progress towards deeper technical assistance and thought leadership as the candidate acquires technical knowledge and experience. Responsibilities: • Approximately 75 percent of the position’s time will focus on supporting the Great Lakes Receiving Network (GLRN), including but not limited to:, • Project management, to coordinate a learning network of multiple Midwest cities to prepare for climate migration. Duties will include helping to structure and implement community scenario planning sessions and other partner convenings; coordinating and assisting in one-on-one support to partners; and developing learning, policy, and storytelling products based on GLRN experiences;, • Co-write scenario planning tools, policy briefs, and other practitioner-facing resources that help partners and other stakeholders plan and adopt housing investments ahead of climate migration;, • Conduct research and develop reports, policy briefs, and other finds related to critical issues at the intersection of climate migration and housing, in support of GLRN, • Support GLRN events end-to-end, including agenda design, speaker outreach and coordination, facilitation preparation, logistics, and post-event synthesis. Serve as a co-facilitator when appropriate;, • Interface with city partners, community-based organizations, and subject-matter experts to ensure GLRN activities are grounded in local context and reflect community priorities;, • Support grant-seeking processes, including contributing to proposals and funder communications, and grant reporting;, • Evaluation and capture of learnings, ensuring that the initiative generates evidence of impact and insights that can scale to additional U.S. receiving cities;, • The remaining 25 percent of time will focus on supporting the FLH team more generally, including but not limited to:, • Contribute to the design and implementation of FLH’s broader housing work, ranging from policy and communication projects to mixed-methods research;, • Support external communications and events for FLH, including the monthly newsletter, web page, social media, webinars, and in-person events, and other engagements;, • Communicate our work with teams internal and external to New America, including housing policymakers, advocates, academics, funders, and practitioners working on climate mobility;, • Additional responsibilities and duties may be dictated by events and circumstances. Qualifications: • A bachelor’s degree or higher;, • Minimum 3–5 years relevant experience, preferably in U.S. housing, urban planning, public policy, climate adaptation, community development, or a related field;, • Proven project management skills. In particular, the ability to multi-task, strong organizational skills, time management, and attention to detail, including familiarity with project management software and frameworks;, • Strong facilitation and convening skills, or demonstrated interest in developing them; comfort designing and running participatory events with mixed audiences (residents, practitioners, city staff);, • Excellent research, writing, presentation, and communication skills, with a preference for plain-language, practitioner-focused writing;, • Entrepreneurial spirit and enthusiasm for finding creative and unique approaches and opportunities;, • Competence working across structured networks and multi-stakeholder partnerships;, • Demonstrated interest in or dedication to fostering equitable outcomes across society, and especially for lower-income communities, communities of color, and other historically-marginalized communities;, • Strong interpersonal skills and ability to work as part of collaborative teams including both internal and external partners;, • Curiosity, eagerness, and ability to develop new knowledge and skills, including on climate migration and housing planning topics;, • Ability to travel up to 20 percent of time, including to GLRN cohort cities in the Midwest. Compensation and Benefits: This position is a full-time role with benefits. The annual salary will be between $56,302 - 70,377, depending on experience and demonstrated competencies. New America offers a highly competitive benefits package that includes health care, dental, and vision coverage; a generous retirement plan; paid time off; observes all federal holidays; and an office-wide closure between Christmas and New Year’s Day. Location: Washington DC Office, with a possibility of remote work Application Process: Please submit a resume and a professionally written one-page cover letter. Applications will be reviewed on a rolling basis. The application deadline is EOD Friday, June 26, 2026. No Phone Calls or emails will be answered. Physical Requirement: • This position is hybrid, working from home and in an office environment, and sits at a desk for extended periods of time and requires dexterity to operate general office equipment., • The person in this position will frequently communicate with peers, management, company partners/vendors, and the general public and must be able to exchange accurate and timely information verbally and in writing., • This position may require walking, bending, kneeling, and standing, and will require sitting for extended periods of time., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Work Environment: • The work environment is generally an indoor office or a remote work environment. This role routinely uses standard office equipment, including computers, phones, video conferencing tools, and shared digital platforms. Originality and Transparency: At New America, we value authentic voices and intellectual property rights. All application materials, including cover letters, writing samples, and any other submissions, must be solely your own original work. The use of AI text generation tools like ChatGPT, language models, or other artificial intelligence writing assistants is strictly prohibited for any part of your job application. Submissions found to contain AI-generated content will be immediately disqualified from consideration. Applicants have a responsibility to be fully transparent about authorship and any tools or resources utilized. We celebrate human ingenuity and want to hear your genuine thoughts and experiences. Equal Opportunity Employer: New America is an equal-opportunity employer committed to hiring a diverse workforce at all levels of the organization thereby creating a culture that allows us to better serve our clientele, our employees, and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. This is a bargaining unit position. Powered by JazzHR AW3x6PXQUa

Job DescriptionService Desk Technician II Federal Prison Industries (UNICOR) – Information Technology Services Contract About the Project: Federal Prison Industries (UNICOR) provides employment and training opportunities to incarcerated individuals through manufacturing, services, and technology programs that support federal agencies nationwide. The Management Information Systems Branch (MISB) supports UNICOR's enterprise technology environment, including user support, infrastructure, networking, cybersecurity, and business systems. As UNICOR continues to modernize its technology environment, the Service Desk Technician II will play a key role in supporting users, maintaining system performance, and ensuring timely resolution of technical issues. Position Summary: KeenLogic is seeking a skilled and customer-focused Service Desk Technician II to support Federal Prison Industries (UNICOR), a government corporation within the U.S. Department of Justice. This position supports enterprise IT operations and end-user support services across UNICOR facilities nationwide. The Service Desk Technician II serves as an advanced member of the IT support team, providing technical assistance to end users, troubleshooting workstation and application issues, managing ServiceNow tickets, and supporting Microsoft-based environments. This role also assists with documentation development, knowledge management, training materials, and process improvement initiatives to enhance IT service delivery. This position is primarily remote, with occasional onsite support requirements at UNICOR facilities as needed. This opportunity supports a federal contract with a one-year base period and four option years, offering up to five years of continued work. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance. Work Location: • Primarily remote/hybrid, • Potential support locations include:, • Washington, DC (UNICOR Central Office), • Butner, NC, • Allenwood, PA, • Victorville, CASchedule:, • Monday – Friday, • Full-time (40 hours per week), • 8-hour shifts, • 7:30 am to 4:00 pmRequired Qualifications:, • US Citizen and eligible for government clearances, • 4+ years of IT Help Desk, Desktop Support, or User Support experience., • Experience supporting Microsoft Windows operating systems and end-user devices., • Strong troubleshooting and customer service skills., • Experience working within ticketing systems such as ServiceNow., • Strong verbal and written communication skills., • Ability to communicate effectively with both technical and non-technical users., • Ability to work independently and collaboratively within a team environment.Preferred Qualifications:, • CompTIA A+, Network+, or similar industry certifications., • Experience supporting federal government environments., • Experience with Microsoft 365 and Exchange., • Experience supporting remote users., • Experience creating technical documentation, training materials, or knowledge base articles., • Familiarity with Windows Operating System Deployment (OSD).Technical Environment: Candidates should have experience supporting and troubleshooting technologies such as: • Microsoft Windows 11, • Microsoft Server 2022, • Microsoft Office 365, • Microsoft Exchange / Outlook, • Active Directory, • ServiceNow, • SCCM (System Center Configuration Manager), • SCOM (System Center Operations Manager), • Windows Operating System Deployment (OSD), • User account administration, • Desktop and laptop hardware support, • Peripheral device troubleshootingKey Responsibilities: End User Support • Provide Tier I and Tier II technical support to end users., • Troubleshoot hardware, software, operating system, and peripheral issues., • Support desktops, laptops, thin clients, mobile devices, and related technologies., • Configure and maintain workstation operating systems and software applications., • Install, configure, and troubleshoot hardware and software components., • Assist users through phone, remote support sessions, and ticketing systems.Service Desk Operations, • Respond to and resolve incidents and service requests submitted through ServiceNow., • Prioritize and escalate issues as appropriate., • Track ticket progress and provide timely updates to users and management., • Ensure service requests are resolved in accordance with established service levels.Documentation & Knowledge Management, • Develop and maintain:, • Knowledge Base Articles, • Standard Operating Procedures (SOPs), • User Guides, • Checklists, • Service Level Agreements (SLAs), • End User Training MaterialsTechnical Collaboration, • Collaborate with infrastructure, networking, and development teams to troubleshoot complex issues., • Assist with operating system deployments and workstation configuration management., • Participate in testing activities and issue replication efforts., • Evaluate user workflows and recommend technology solutions to improve efficiency and user experience.Continuous Improvement, • Identify recurring issues and recommend process improvements., • Assist in improving service desk operations, documentation, and support processes., • Support technology modernization initiatives and operational enhancements. 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Job Description Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 2-3 Lead ~~~ Position contingent upon contract award ~~~ Multiple positions available. Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role. Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards. Job Description The Service Desk Tier 2-3 Lead oversees advanced technical troubleshooting, escalation management, field dispatch coordination, automation initiatives, and enterprise asset lifecycle support. This role ensures timely resolution of complex incidents while maintaining compliance with response and onsite arrival requirements. Responsibilities: • Lead Tier 2-3 Service Desk operations in a hybrid onsite/remote environment., • Ensure service requests and incidents are acknowledged, escalated, and resolved in accordance with established Service Level Agreements (SLAs) and operational performance standards., • Supervise advanced troubleshooting across:, • Windows and macOS operating systems, • Microsoft 365 enterprise services, • Mobile platforms (iOS, Android), • Oversee endpoint imaging, configuration, patching, and system upgrades., • Conduct root cause analysis for recurring or high-impact incidents., • Develop PowerShell scripts to automate maintenance and deployment tasks., • Develop and maintain Power BI dashboards for service performance monitoring., • Coordinate nationwide Tier 2 and Tier 3 field dispatch activities., • Oversee administrative services including:, • Asset reconciliation, • Device lifecycle management, • Secure data sanitization in accordance with NIST standards, • Hardware return and replacement authorization coordination, • Ensure chain-of-custody compliance for device disposition., • Support transition surge staffing and onboarding activities. Required Skills • Experience in structured incident management environments with defined SLA requirements., • Minimum five (5) years' experience with Incident, Change, or Knowledge Management systems (BMC Helix/Remedy or comparable)., • Minimum five (5) years supporting Windows, macOS, iOS, and Android., • Minimum five (5) years Active Directory administration., • Minimum five (5) years Microsoft 365 enterprise support., • Minimum three (3) years supporting secure VPN remote troubleshooting., • Advanced PowerShell scripting proficiency., • Experience developing service dashboards in Power BI., • Experience supporting asset lifecycle and device reconciliation processes., • Ability to work onsite in Washington, DC., • Ability to lift up to 50 pounds when supporting onsite hardware needs. Preferred Skills • ITIL Foundation certification., • CompTIA Certification (e.g., A+, Network+, Security+)., • M365 Certification., • Relevant college degree in IT or related field., • Other industry-recognized IT certification., • Experience supporting enterprise endpoint platform transitions. Background Investigation Requirements • Must be a U.S. Citizen., • Must be eligible to obtain and maintain a Public Trust clearance., • Must successfully complete required background investigation and security training. Benefits: • Medical, • Dental, • Vision, • Flexible Spending Account, • Health Savings Account, • Life and AD&D, • Short-Term Disability, • Long-Term Disability, • 401(k), • Tuition Assistance, • Paid Time Off Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Job Description Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 1 Lead ~~~ Position contingent upon contract award ~~~ Multiple positions available. Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role. Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards. Job Description The Service Desk Tier 1 Lead supervises frontline Service Desk operations supporting a large, distributed Government enterprise environment. This role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities. Responsibilities: • Lead 24/7 Tier 1 Service Desk operations in a hybrid onsite/remote environment., • Ensure service requests and incidents are acknowledged, escalated, and resolved in accordance with established Service Level Agreements (SLAs) and operational performance standards., • Oversee first call resolution (FCR) performance and ensure proper escalation to Tier 2 and Tier 3., • Supervise troubleshooting for:, • Windows and macOS operating systems, • Microsoft 365 applications (Outlook, Teams, SharePoint, Exchange Online), • Mobile devices (iOS and Android), • Secure remote connectivity tools and multi-factor authentication, • Oversee account provisioning, password resets, and access administration., • Ensure accurate ticket logging and documentation within the Government-approved ITSM platform (Helix)., • Coordinate with endpoint management teams on device configuration, patching, and mobile device management platforms., • Support administrative asset management functions including:, • Equipment tracking and inventory updates, • Chain-of-custody documentation, • Device imaging coordination, • Hardware refresh and replacement workflows, • Ensure compliance with Government security policies, encryption standards, and data protection requirements., • Support surge staffing and transition operations during high-volume periods. Required Skills • Minimum five (5) years' experience with Incident, Change, or Knowledge Management systems (BMC Helix/Remedy or comparable)., • Minimum three (3) years supporting Windows, macOS, Microsoft 365, and mobile platforms., • Experience in structured incident management environments with defined SLA requirements., • Active Directory account administration experience., • Experience supporting secure remote connectivity tools., • Familiarity with mobile device management platforms (Intune, Workspace ONE, JAMF, ABM)., • Experience supporting inventory tracking or device lifecycle processes., • Ability to work onsite in Washington, DC., • Ability to lift up to 50 pounds when supporting onsite hardware needs. Preferred Skills • ITIL Foundation certification., • M365 certification., • Experience supporting large distributed enterprise environments., • Experience supporting transition or surge operations. Background Investigation Requirements • Must be a U.S. Citizen., • Must be eligible to obtain and maintain a Public Trust clearance., • Must successfully complete required background investigation and security training prior to start. Benefits: • Medical, • Dental, • Vision, • Flexible Spending Account, • Health Savings Account, • Life and AD&D, • Short-Term Disability, • Long-Term Disability, • 401(k), • Tuition Assistance, • Paid Time Off Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

Job DescriptionWhat We Do Gecko Robotics is helping the world’s most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure. Role at a Glance IT is the collaborative technical partner for the business, delivering all enterprise infrastructure, applications and related end user technology services across Gecko. The team designs, implements and manages the software and hardware technologies that empowers Geckos to quickly provide transformative products and services to our customers. The IT Engineer is the face of IT, providing first-line support to end users, building trust with stakeholders, and helping to automate solutions. What you will do Deliver exceptional deskside and remote support to Gecko employees Ensure all standard technology services, including AV and meeting room technology, are maintained Proactively own and follow up on IT support requests and problem tickets until user confirms resolution, entering incidents and requests into Jira to ensure accurate tracking of End-User Issues, and collaborating with internal and external teams for timely resolution Manage escalations and liaise with third-party suppliers to ensure high-quality operational services Manage onboarding and offboarding processes, including user account administration and asset management Supervise and assist with deployment of new hardware and software to end users Operations and maintenance of software Infrastructure (Okta, Google Workspace, Slack…) Contribute to the Service Desk knowledge base and documentation Support IT compliance activities and ensure adherence to global standards, and help educate colleagues on IT services, policies, security, and compliance best practices Be available for occasional out-of-hours support Support the technical build out of new offices (Travel required) Build Automations: Design, develop, and implement automated workflows. Implement automation solutions, ensuring seamless integration with existing systems and processes. Create and maintain comprehensive documentation for automated workflows, including design specifications, user guides, and technical manuals. Stay up-to-date with industry trends and emerging technologies in workflow automation. Propose and implement improvements to enhance efficiency and effectiveness. About You Required Skills At least 4 years in an IT help desk / desk side support role, with increasing responsibility Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion. Professionalism - candidate maintains composure and integrity while providing timely support to end users Detail Oriented – candidate takes the time to listen and understand the issues and works with the appropriate teams to resolve Proactive, solution-oriented mindset with excellent problem-solving skills Ability to build strong relationships with business stakeholders (e.g., HR, Finance, Admin) to understand and address their technology needs Excellent verbal and written communication skills Ability to work independently with minimal supervision This is a 100% on-site role; you must be able to work from our designated office location Strong time management and prioritization abilities Professional and approachable demeanor under pressure Preferred Skills Strong cross-platform expertise in Windows, Mac OS, iOS/iPadOS, Android. Okta Okta Workflows Google Workspace JAMF Microsoft InTune Slack Zoom Cisco Meraki Other Automation Tooling Who We Are At Gecko, our people are our greatest investment. In addition to competitive compensation packages, we offer company equity, 401(k) matching, gender-neutral parental leave, full medical, dental, and vision insurance, mental health, ongoing professional development, family planning assistance, and flexible paid time off. Gecko values collaboration, innovation, and partnership, and we believe we do our best work when we're together in person. We’re an office-first culture but understand that sometimes you may need to work from home. Many people are in the office five days a week, others need a bit more flexibility. Ultimately, we care about the outcomes we achieve - and creating a culture of autonomy and trust that enables that impact. Gecko is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission to protect today’s infrastructure and give form to tomorrow’s. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our critical mission, we’d love to hear from you. Compensation Range: $94K - $144K

Job Description Position Title: SENIOR RECEPTIONIST Shift: Monday - Friday 8AM - 5PM Salary: $27 - $29 per hour Other Forms of Compensation: none Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary Fully On-Site Position — No Remote Work The Senior Receptionist is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives, and staff members at all times. Located at a reception desk, the Welcome Host will be the first point of contact for visitors to the office, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit. Job Responsibilities • Greet employees and visitors, welcome visitors with a positive attitude and sense of hospitality, facilitate escort for guests., • Provide end-to-end hospitality for guests to ensure they are delighted and satisfied during their arrival, throughout their stay, and as they depart., • Assist with workspace reservations using an online tool to maximize utilization., • Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, and checking guest coats and luggage., • Manage the access badge creation and assignment process for employees and visitors., • Act as point of contact for global workplace support team., • Manage transit card program for local employees, including enrollment, audits, ordering, and monthly reports., • Help facilitate and audit access list for the building, gym and bike storage for office employees., • Work closely with other departments to ensure high quality experience for all guests., • Prepare and maintain the reception area daily to ensure a welcoming environment., • Learn and provide information about the office, building, transportation, local restaurants, and other points of interest., • Update and maintain office location guide for visitors., • Respond to inquiries via multiple channels of communication., • Maintain a strong awareness of business activity and communicate all updates with your team members., • Maintain knowledge and awareness of security, fire, health, and safety guidelines., • Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive organizational performance., • General operational and administrative support and other duties as assigned. Key Competencies • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role., • The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment., • Excellent listening and communication skills., • Basic computer skills and knowledge of office technology / equipment, including Microsoft Office products., • Discreet, ethical, and committed to maintaining a high degree of confidentiality. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1538455 Rapport a specialized division of FLIK Hospitality Group