Trabajos it help desk remote en Alexandria, VirginiaCrear alertas

Job Description Based in Washington, D.C., Quorum is a fast-growing software company and the leading provider of workflow tools and information services for government affairs professionals across the corporate, non-profit, association, and government markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including international, federal, state and local. Quorum provides mission-critical solutions for public affairs professionals working with Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. As a Business Development Representative, you will be at the forefront of our sales efforts, playing a key role in driving growth for our SaaS solutions. Your primary responsibility is to generate, qualify, and nurture leads, creating opportunities for the sales team to close new business. This role is ideal for an ambitious, results-driven individual passionate about technology, sales, and client engagement. What You'll Do • First Week: You'll learn the ins and outs of Quorum products and begin to familiarize yourself with common use cases. You'll receive training on sales skills that will set you up for success., • First Month: You'll learn how to research, identify, and contact prospects. You will learn how to leverage communication and research tools such as SalesLoft, ZoomInfo, LinkedIn Sales Navigator, and Salesforce to design and execute lead generation campaigns via cold calling, email, and social media. You will schedule sales meetings with high-level decision makers in the public affairs industry., • First Six Months: You will think creatively to develop strategies around outreach and generating interest from prospects who need Quorum. You'll receive training and professional development to help you build the foundation for your career in business-to-business software sales., • You have experience working with enterprise level accounts., • You have a keen ability to build meaningful, collaborative relationships with prospects and your Quorum teammates., • You are enthusiastic about contacting a high volume of prospects by phone and email every day to initiate and schedule conversations for Quorum Account Executives., • You're a highly-motivated self-starter who is results-driven and wants to make valuable contributions to a growing team by hitting your monthly targets., • You are interested in and excited by the prospect of learning about B2B sales., • You want to make a big impact on the growth of the company., • You are an active listener with boundless curiosity and eagerness to learn., • You have excellent written and verbal communication skills., • You are a problem solver, have a keen ability to prioritize tasks, and manage time effectively., • You want to work in a fast-paced environment where you can form real friendships with other professionals and where you have a strong sense of belonging at a growing startup., • We're a close-knit team of innovative, hardworking, and optimistic people who value responsibility, productive discourse, and personal growth, • We work hard to deliberately develop our team members' careers. We are voracious learners and will be your mentors, confidantes, and supporters, • We are an AI-forward team—AI is built into how we work, think, and grow., • We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Compensation Structure • Flexible Paid Time Off, • Paid Company holidays plus additional company-wide days off for team members to rest and recharge, • Four Day Weekends for President's Day, Memorial Day, Fourth of July and Labor Day, • Free Subscription to the Calm App, • Free Subscription to LinkedIn Learning to support professional development, • Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!, • One-time Work from Home Stipend, • 401k match, • Choice of trans-inclusive medical, dental, and vision insurance plan options, • Virtual and in-person team events, • Bright sunlit open office concept with your own dedicated desk (if you want it), • Inclusion & Diversity Affinity Groups to support belonging In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a "No Negotiation" policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Business Development Representative role cannot negotiate Quorum's base salary offer. Here's our promise to you: • We will not ask you what you are currently earning., • We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer. Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider. We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled We are currently hiring for this position in the following states: AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.

Job Description Department: Customer Delivery Organization Sub-Department: Customer Services Reporting: Sr Manager, Customer Services[SF1] [MB2] • Key Responsibilities, • Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals., • Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching., • Design technical workflow and projections for customer success management meetings and executive business reviews, • Design playbook and best workflow procedures for Casepoint products, • Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base, • Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements., • Identify capabilities that could provide added value to customers and work with the Account Manager and Product Enablement to increase adoption, • Identify and document change requests through customer discovery sessions and engagement, • Make sure customers are educated on new/enhanced features that can improve their workflows, • Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need, • Analyze, capture, document and illustrate “as-is” and “to-be” business processes and best practices., • Advise customers on the best application practices such as: application use cases, configuration optimizations, and instructional documentation., • Configure, test, and implement business processes within the COTS application(s)., • Provide onsite/online application training as needed., • Provide product demonstrations to support project milestones as well as to support sales team., • Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks., • Provide weekly reports/updates of assigned tasks and progress to project manager/management., • Ensures downstream processes are considered during system enhancement/modification efforts, • Perform initial User Acceptance testing to ensure system changes meet defined requirements as well as providing feedback to Development/testing teams regarding test cases, scenarios, and scripts, • Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs, • Other duties as assigned., • Requirements, • Passion for technology and for helping others to understand and use it, • A bachelor’s degree, or equivalent of 4 years’ professional experience, • Minimum 2+ years customer-facing experience in the enterprise software space. Example experience includes but is not limited to the following functions: Implementation, Managed Services, Customer Success, Support, and Product Training.[SF3], • Demonstrated experience in stakeholder management, relationship management, and software implementation, • Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues, • Excellent verbal presentation skills and written communication skills, • Quick learner with strong multi-tasking skills, • Experience in self-training and developing expertise with new user-based technology, • Experience working directly with clients to achieve results, • Advanced knowledge of Microsoft Product Suite, • Must be available for occasional travel to support project or product promotion efforts, • Ability to obtain and maintain Public Trust or higher clearance, • US Citizenship (non-dual) required, • Preferred Qualifications, • Experience working with Government agencies, • Experience working with customer help desk or customer service tools, • Experience working with project management tools (Jira, Asana, SuiteProjects Pro), • Strong experience in customer engagement with a SaaS company, • Demonstrated success in advancing client business outcomes through education and adoption, • Compensation & Culture, • Competitive salary commensurate with experience and education, • Tremendous potential for growth with the company, • Phenomenal company culture centered around vibes of:, • Create Community, • Build What Matters, • Own it to the Finish Line, • Stay Hungry, • Be Our Customer’s Champion, • Medical, Dental, and Vision Health Plans, • 401K plan with a matching program If you live outside these states, unfortunately we’re not able to consider your application currently. Casepoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations. At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs. DVS is looking for a Systems Analyst/Mid to join our team in Alexandria, VA. This position is remote although local candidates are preferred. This position requires the ability to obtain a public trust clearance prior to start. Analyze client business applications and data to recognize, correct, and/or report malfunctions to appropriate personnel. Identify and capture relevant data related to the issue to assist Tier III engineers when items need to be escalated. Communicate with employees and contractors; display strong customer service skills, using professionalism, tact and diplomacy always to answer support calls; and coordinate with vendors on items that need to be escalated to Tier III support. Experienced understanding functions of the help desk system to enter customer-reported problems and requests for service into a call support database as part of daily tasks. Highly proficient in identifying error messages and conditions to troubleshoot routine and recurring problems with customer's business applications. Candidate must be able to understand, analyze, and become proficient with custom business applications to be able to assist both client users and client customers with training (How do I do...) and issues (break/fix/performance issues) for these applications. Assist clients to resolve complex technical problems with account /applications. Log, track, and follow-up with clients to ensure inquiries were resolved through Siebel ticketing. Qualifications: Bachelors and 3 years' experience or High School Diploma and 9 years' experience. Required Skills: Four years of experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Analysis) • 4+ years of experience with standard Windows OS applications and MS Office applications, • 4+ years of customer service experience Assist the team with taking help desk calls, emails, and support to team members as needed. Act as liaison between clients and support groups in resolving issues Communicate issues and concerns with team leads and other support groups • Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning), • Document tickets providing detailed information that can be handed off to the agency Tier III team, • Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software, • Setup new user accounts with enterprise email, • Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency, • Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly, • Coordinate customer reported outages of networks and systems with the supervisor in order to get a notification out to the customers and get immediate action started by the appropriate specialist, • Candidates may be asked to provide input into Knowledge Management systems or provide application requirements for system enhancements, • Be able to maintain awareness during scheduled working hours., • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard), • Able to lift up to 15 pounds., • Excellent verbal and written communication; good command of the English language, • Execute tasks independently and work as a team., • Learns and memories routine tasks., • Strong organizational, grammar, business correspondence, and self-management skills, • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities., • DVS retains the right to change or assign other duties to this position. If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today! DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law. DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998

Job DescriptionA World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. In this role, you’ll have an opportunity to grow more quickly than you ever envisioned as you contribute high-quality code directly to Palantir Gotham: products that are deployed at some of the most important institutions across the government, defense and non-profit sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters in countries around the world. Palantir's Product Development organization is made up of small teams of Software Engineers, each focusing on a specific aspect of a product. For example, you might join a team that builds geospatial mapping tools for mission critical operations, or a component of the Gotham release infrastructure. We encourage communication and collaboration among teams to share context, skills, and experience, so you'll also have the opportunity to learn about other business areas. Core Responsibilities As a Software Engineer, you are involved throughout the product lifecycle - from idea generation, design, and prototyping, to execution and shipping, all while also being paired with a mentor dedicated to your growth and success. You'll collaborate closely with technical and non-technical counterparts to understand our customers' problems and build products that tackle them. One of the most effective ways to understand what our users need is to meet them. You may receive an opportunity to tour the assembly line at an auto-manufacturer or join a counter-terror analyst at their desk to really understand their mission and difficulties. SWE principles include: • Ownership: We see projects through from beginning to end in spite of obstacles we may encounter.• Collaboration: We work internally with people from a variety of backgrounds — such as other Software Engineers, Product Managers, Designers and Product Reliability Engineers. We also partner with our business development teams (Forward Deployed Engineers, Deployment Strategists) in order to understand and solve our customers' problems.• Trust: We trust each other to effectively handle time and priorities, and don't micromanage. We want people to have the space to think for themselves, while feeling supported by their team. Technologies We Use It doesn’t matter what languages you know when you join us; what matters is that you can write clean, effective code and learn new languages quickly. Our software is constantly evolving, so we need engineers who can do the same. Alongside peers that bring diverse experience - whether you’re a former university Teaching Assistant, switched to computer science recently, or are a hackathon enthusiast — you'll build your skills to apply the best technology to solve a given problem. Right now, we use: • A variety of languages, including Java and Go for backend and Typescript for frontend• Open-source technologies like Cassandra, Spark, Elasticsearch, React, and Redux• Industry-standard build tooling, including Gradle and GitHubWhat We Value • Ability to communicate and collaborate with a variety of individuals, including engineers, users and non-technical team members., • Willingness to learn and make decisions independently, and the ability to ask questions effectively.What We Require, • Active US Security clearance or eligibility and willingness to obtain a US Security clearance., • Engineering background in fields such as Computer Science, Mathematics, Software Engineering, and Physics., • Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools., • Experience coding in programming languages, such as Java, C++, Python, JavaScript, or similar languages.To apply, please submit the following:, • An updated resume / CV - please do so in PDF format.

Job Description Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. As a PAC Account Manager for Quorum's Political Action Committee (PAC) product line, you will drive product adoption and build Trusted Advisor relationships with your PAC customers. You will manage a large and diverse portfolio of accounts, working to achieve business goals and program impact for your customers while driving retention and revenue growth for Quorum through renewals and expansion efforts. This role will be responsible for ensuring an optimal customer experience, fostering positive outcomes, and identifying opportunities to expand the use of Quorum's PAC solutions. Responsibilities • Client Relationship Management: Build and maintain strong, long-lasting relationships with PAC customers by understanding their needs, business objectives, and challenges as their Trusted Advisor., • Customer Success: Ensure PAC clients fully utilize our platform and achieve measurable outcomes; provide training, coaching, and guidance to help them derive maximum value from our products., • Account Growth: Identify, sell, and close opportunities to expand the use of Quorum's PAC solutions within your portfolio., • Issue Resolution: Serve as the primary point of contact for PAC customer issues, coordinating with other Quorum teams to ensure timely resolution and client satisfaction., • Retention: Proactively minimize churn by addressing customer concerns, demonstrating value achievement, and fostering loyalty and advocacy among PAC customers., • Reporting & Analysis: Monitor account performance, track key metrics, and prepare reports for clients and internal stakeholders to highlight successes and identify areas for improvement., • Collaboration: Partner with teams across Revenue, Product, and Dev Engineering to align on customer strategies, feedback, and opportunities for product enhancement., • Market Intelligence: Stay informed about industry trends, competitors, and emerging technologies to better serve PAC clients and identify new opportunities.Required Qualifications, • 2+ years of experience working with a Political Action Committee (PAC), a PAC software vendor, a PAC services provider, or in a fundraising/political role (required)., • Proven track record of building Trusted Advisor relationships with customers or stakeholders., • Confident in running customer meetings with C-Suite executives to articulate value and define customer goals for their Quorum software., • Advanced understanding of all Quorum PAC-related products and a strong ability to exemplify the team's purpose., • Excellent communication, negotiation, and presentation skills., • Strong problem-solving skills and a customer-centric mindset., • Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment., • Track record of driving customer value that results in retention and expansion, including successfully executing turnarounds on high-risk accounts., • Demonstrated ability to build loyal brand advocates willing to provide references and referrals., • Passion for technology and teaching others how to leverage it to achieve their goals., • Empathy for others' unique situations, naturally channeling it into advocacy., • Commitment to building and maintaining a diverse and inclusive team environment., • We're responsible for ensuring that clients have an amazing experience with Quorum., • We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space., • We are dedicated to every user's success and address challenges quickly and creatively., • We act as staunch advocates for our clients, including identifying and responding to diverse client use cases., • We take pride in developing personal relationships with our users and our team., • We regularly support one another to ensure the success of our team and our clients., • We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Compensation • Flexible Paid Time Off, • Paid Company holidays plus additional company-wide days off for team members to rest and recharge, • Four Day Weekends for President's Day, Memorial Day, Fourth of July and Labor Day, • Free Subscription to the Calm App, • Free Subscription to LinkedIn Learning to support professional development, • Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!, • One-time Work from Home Stipend, • 401k match, • Choice of trans-inclusive medical, dental, and vision insurance plan options, • Virtual and in-person team events, • Bright sunlit open office concept with your own dedicated desk (if you want it), • Inclusion & Diversity Affinity Groups to support belonging In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a "No Negotiation" policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the PAC Account Manager role cannot negotiate Quorum's base salary offer. Here's our promise to you: • We will not ask you what you are currently earning., • We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer. Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider. We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled We are currently hiring for this position in the following states: AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.

Job Description SolarWinds Engineer 6 Month Contract to Hire On-Site, Alexandria, VA Federal End Client Top Secret Clearance required. An active Secret clearance may be upgraded to TS. W2 Hourly Rate: $65/hr. Benefits available Conversion Salary Range: $125,000 to $140,000 annually, plus benefits. ALTA IT Services is seeking a highly skilled SolarWinds Engineer to support the installation, configuration, and operational monitoring of SolarWinds across a large-scale federal enterprise environment. The ideal candidate will work closely with system administrators and network teams to ensure optimal performance, security, and reliability of network and server infrastructure. This is an on-site position at a federal end-customer location in Alexandria, VA. An active Top Secret clearance is required per federal requirements. An active Secret clearance may be upgraded to Top Secret. RESPONSIBILITIES: Installation/Upgrade/Testing Support SolarWinds installations, upgrades, and testing of multiple-tier, multiple-server SolarWinds platform, including: • At least twice-yearly platform upgrades, • Apply critical security vulnerability patches as needed, • Provide SolarWinds expertise at all levels of installations, upgrades, and testing, • Support Installation and testing at all remote sites to include:, • Troubleshoot any installation or upgrade problems, • Configuration as needed, • Document and provide Lessons Learned if applicable Application Growth and Development • Create custom dashboards for remote and domestic users and groups, including:, • Groupings based on custom properties, • Dynamic custom property-based dashboards that can display based on AD group membership, • Adding components as needed, including the following:, • Additional web front-end servers, • Additional polling engines Operations Support: • Address and resolve submitted support tickets for SolarWinds, • Provide the help desk with initial troubleshooting steps to determine the type of ticket needed, • Address and resolve submitted support tickets for SolarWinds., • Provide the help desk with initial troubleshooting steps to determine the appropriate ticket type. Daily System Checks and Monitoring • Perform routine checks and monitoring of systems and infrastructure. Network Performance Monitoring • Detect, report, diagnose, and resolve network performance issues. Virtual Infrastructure Monitoring • Support monitoring of virtual devices, including:, • ESXi and ESX Server (version 6.7 or later), • VMware vSphere (version 6.7 or later) Server and Application Monitoring • Monitor server and application health and performance., • Conduct login credential monitoring for Windows and VMware servers., • Review system and application logs regularly. SQL Server Monitoring • Monitor SQL Server databases., • Perform database tuning and optimization., • Provide cross-training of basic SolarWinds administrative tasks to junior team members as needed, • Provide weekly and monthly report metrics and dashboards, • Highlight any emergency concerns as soon as they are identified and provide Risk information and mitigation if identified. QUALIFICATIONS: • At least seven (7) years’ experience working in a large complex environment (> 4K infrastructure components and applications)., • Bachelor's Degree from an accredited college or university in Computer Science or related field required, equivalent years of experience will be considered instead of a degree, • Must have an understanding of the administration, support, configuration, and operation of the following:, • Routers, switches, • Wireless (Cisco WLC), • Firewalls (VPN, remote access), • Cisco Call Manager (CUCM), • Cisco NetFlow configuration, • Storage (Brocade, NetApp, Commvault, DXI), • Server (Windows, Nix), • Applications (AD, DHCP, DNS, SaaS, PaaS), • Databases (SQL, DB2, Oracle), • Web (IIS, WebSphere), • Email (Exchange, OWA), • VMware, Hyper-V, • Pingdom Web monitoring (CSS, HTML, synthetic transactions), • Track and monitor all SolarWinds installations using the web console, including the following panels: Windows, Virtualization, Network, Agents, SNMP, ICMP, and polling, • Competent understanding of mixed-technology solutions, • Act as part of a structured operations team in support of resolving technical issues, • Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects are required, • Mentoring Skills: Proven ability to provide technical leadership and mentoring, • Organizational Skills (ability to organize large amounts of data logically), • Excellent Troubleshooting Skills., • Strong communication skills are required, • Excellent documentation skills are required, • Ability to convey technical concepts to non-technical executives and managers, • Work is performed in a fast-paced Information Technology environment Please contact Melissa McNally via for consideration System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Description Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. As an Account Manager, you will work directly with Quorum customers to ensure they receive and maximize the full value of our platform. You will help our customers achieve business goals and program impact while driving retention and revenue growth for Quorum through renewals and expansion efforts, and by upselling and cross-selling our solutions. You will amplify the voice of the customer internally by driving continuous feedback into cross-functional teams on ways we can better serve our customers. This role will own a portfolio of accounts and will be responsible for delivering an optimal customer experience, fostering positive customer outcomes and finding & closing additional opportunities to leverage Quorum products. Responsibilities • Client Relationship Management: Build and maintain strong, long-lasting relationships with clients as their trusted advisor by understanding their needs, business objectives, and pain points., • Customer Success: Ensure clients are fully utilizing our platform and are measurably achieving their desired outcomes; provide training, coaching, and guidance as needed to help them attain maximum value from our products., • Account Growth: Identify, sell, and close opportunities to expand the number of products and services used by our customers., • Issue Resolution: Act as the point of escalation for client issues, coordinating with other Quorum teams and client personnel to ensure timely resolution and client satisfaction., • Retention: Proactively minimize churn by addressing client concerns, orchestrating client value achievement, communicating that value, and fostering client loyalty & advocacy., • Reporting & Analysis: Monitor account performance, track key metrics, and prepare regular reports for clients and internal stakeholders to highlight successes and areas for improvement., • Collaboration: Work closely with team members across Revenue, Product, and Dev Engineering teams to align on client strategies, feedback, and opportunities for product enhancement., • Market Intelligence: Stay up-to-date with industry trends, competitors, and emerging technologies to better serve clients and identify new opportunities.Required Qualifications, • 3+ years of experience in customer success, account management, or a related role within a SaaS or technology company., • Proven track record of managing and growing a portfolio of accounts, achieving or exceeding revenue targets., • You have an advanced level of understanding of all Quorum products and very consistently epitomize the Account Management team purpose, • Excellent communication, negotiation, and presentation skills., • Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment., • Strong problem-solving skills and a customer-centric mindset., • You are confident running value-focused discussions with C-Suite executives (e.g., Executive Business Reviews), • You have a very strong track record of driving customer value achievement that results in retaining and expanding clients above retention/expansion goals, including multiple examples of successfully executing turnarounds on high-risk clients with organizational difficulties, • You take pride in building loyal brand advocates who want to provide references, case studies, and referrals, • You are excited to show users how they can make their work more impactful by leveraging products and/or services that enable them to advance their organization's mission and goals, • You are a natural "people person" who establishes rapport and builds relationships with ease, both in-person or online, • You love technology and are passionate about teaching people how they can make their professional lives better by using technology to solve everyday problems, • You empathize with others' unique situations and naturally channel that empathy into advocacy, • You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members' success and well-being, • We're responsible for ensuring that clients have an amazing experience with Quorum., • We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space., • We are dedicated to every user's success and address challenges quickly and creatively., • We act as staunch advocates for our clients, including identifying and responding to diverse client use cases., • We take pride in developing personal relationships with our users and our team., • We regularly support one another to ensure the success of our team and our clients., • We are an AI-forward team—AI is built into how we work, think, and grow., • We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Compensation • OTE: $75,500 - $92,500 based on experience + additional compensation incentives based on performance., • Flexible Paid Time Off, • Paid Company holidays plus additional company-wide days off for team members to rest and recharge, • Four Day Weekends for President's Day, Memorial Day, Fourth of July and Labor Day, • Free Subscription to the Calm App, • Free Subscription to LinkedIn Learning to support professional development, • Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!, • One-time Work from Home Stipend, • 401k match, • Choice of trans-inclusive medical, dental, and vision insurance plan options, • Virtual and in-person team events, • Bright sunlit open office concept with your own dedicated desk (if you want it), • Inclusion & Diversity Affinity Groups to support belonging In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a "No Negotiation" policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Account Manager role cannot negotiate Quorum's base salary offer. Here's our promise to you: • We will not ask you what you are currently earning., • We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer. Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider. We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled We are currently hiring for this position in the following states: AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.

Job Description ABOUT: New America is dedicated to realizing America's promise in an era of rapid technological and social change. At New America, our research and policy recommendations focus on five key thematic areas: education from birth to workforce; family economic security and wellbeing; people- and planet-centered global politics; political reform and civic engagement; and technology and democracy. In each area of our work, we prioritize equity, elevate the stories of people closest to the public problems we seek to solve, invest in the next generation of leaders, and intentionally engage with local perspectives. PRIMARY FUNCTION: The Deputy Director of Financial Planning & Analysis (FP&A) leads organizational budget development, oversight of fiscal grant management functions, assistance with financial reporting efforts, as well as the maintenance of financial systems, policies, and procedures. This position supervises two finance personnel and reports directly to the Senior Director of Finance. The incumbent will be expected to provide timely, accurate, and meaningful financial data and analysis to the Sr Director of Finance, program personnel, external stakeholders, and other NA leadership as necessary. RESPONSIBILITIES: Team Leadership & Management • Supervise, mentor, and develop a team of Financial and Grants Analysts, fostering professional growth and accountability., • Ensure effective coordination between Finance, Grants, and Program teams to maintain accurate reporting and compliance., • Own the organizational revenue recognition process, ensuring accurate application of cash receipts, • Generation and review of internal financial analysis, including but not limited to budget-to-actual reports, program needs and fundraising performance reports, and other routine or ad hoc financial reports as necessary for managerial decision making, • Along with the Senior Director of Finance, facilitate the Single Audit process and provide appropriate accounting schedules and support, • Assist with the NICRA calculation and negotiation, • Reconcile, monitor, and report on Development Unit fundraising performance against stated goals, • Coordinate the annual budget process in conjunction with the Senior Director of Finance, including preparation of budget analysis and historical performance necessary to inform decision-making, • Provide training and support for all budget functions, guiding Program areas through the budget process, from input to approval, • Develop, maintain, and implement financial policies and accounting practices, • Maintain an effective Chart of Accounts, sufficient to allow consistent and reliable financial reporting, • Oversee the implementation of new accounting software, in addition to the regular maintenance and functionality of accounting and finance software for finance department and end users, • Oversight of the Grants Management function of the organization, including direct supervisory responsibility for the Financial Analysis & Grants Manager and the Grants & Financial Analyst., • Provide additional support for all direct and ancillary grant management functions exceeding FAGM and GFA position capacity, • Provide leadership and strategic direction in improving the grants management processes, • Provide timely reports to the Sr Director of Finance and Program leaders regarding grant activity, deficits, and general fund balance updates, • Maintain corporate guidelines, policies, and procedures for grant financial management and compliance, • Review all new grants, contracts, and cooperative agreements and their amendments; negotiate terms and conditions as needed, • Assist Programs in providing necessary information for requesting approvals of extensions and revisions to grants, contracts, and cooperative agreements, • Establishes & maintains contact with financial management units of funding agencies to ensure smooth financial management of awards, • Serves as a point of contact for assistance with contractual, financial, and compliance issues related to incoming grants, • Work with all NA programs and partners to ensure they have the capacity to handle grants in all programmatic and compliance aspects, providing advice on compliance as managers plan new grants, • Provide support to the ERP buildout and implementation process, in collaboration with the Senior Director of Finance and the Director of Information Technology, • Oversee the design and creation of training materials for certain facets of the ERP system, including user manuals, training videos, and web-based help screens, • Bachelor’s degree in Accounting, Finance, or Economics (or equivalent combination of education and relevant experience). Advanced credentials such as a CPA, MBA, or MS in Finance or Accounting are valued but not required., • 8-10 years of progressive experience in financial management, accounting, or a related field., • Supervisory experience, including hiring and training, • Experience in overseeing the implementation and buildout of accounting software is preferred, • Strong proficiency with office and data tools such as Excel (pivot tables), Power BI, or similar applications. A CPA is one way to demonstrate the required level of technical accounting knowledge; equivalent professional experience is also recognized. Experience with the application of technical accounting principles, management of the accounting cycle, and the annual financial audit process, • Familiarity with non-profit accounting and government grant accounting principles strongly preferred, • Experience with fund accounting systems preferred, • Ability to work both independently and collaboratively; comfortable seeking guidance and input as needed. New America offers a highly competitive benefits package that includes health care, dental, and vision coverage; a generous retirement plan; paid time off; observes all federal holidays; and an office-wide closure between Christmas and New Year’s Day. Location: New America is based in Washington, DC. Flexible, hybrid work arrangements are available for candidates in the Washington, DC, area. Remote/digital candidates outside the DC area are also encouraged to apply. U.S.-based candidates only. Application Process: Please submit a resume and cover letter. Applications are reviewed on a rolling basis. Physical Requirements: • This position is hybrid, working from home and in an office environment. It requires sitting at a desk for extended periods of time and dexterity to operate general office equipment., • The person in this position will frequently communicate with peers, management, company partners/vendors, and must be able to exchange accurate and timely information verbally and in writing New America is an equal-opportunity employer committed to hiring a diverse workforce at all levels of the organization, thereby creating a culture that allows us to better serve our clientele, our employees, and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. Powered by JazzHR qQp1zQ5sDU

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description At Simple Technology Solutions, our people are our priority. We know our team members are more than employees—they're parents, friends, volunteers, artists, and athletes. That's why we offer flexibility to help them thrive personally and professionally while delivering exceptional solutions to our Federal Government clients. Our culture is built on collaboration, continuous learning, and excellence. We are mentors and thought leaders who share knowledge and foster growth. Recognized as a "Best Place to Work," we believe a range of perspectives helps us drive innovation and exceed customer expectations. At STS, taking care of our people isn't a perk—it's the standard. As an 8(a) HUBZone company, we also offer special incentives for team members living in qualified HUBZones. Check out the HUBZone map HERE to see if you qualify! Simple Technology Solutions is looking for a Customer Service Analyst (Tier II) to join our team. Quick Position Overview: • U.S. Citizenship is required, • Associate's degree (or equivalent experience) is required, • Minimum of 2-6 years of position-related experience is required The Customer Service Analyst (Tier II) provides intermediate-level technical and customer support within a structured Technology Operations Center (TOC) environment. This hands-on role focuses on resolving end-user incidents, managing service requests, and ensuring adherence to defined Service Level Objectives (SLOs). The Analyst will collaborate closely with Tier I and Tier III teams to identify recurring issues, update documentation, and contribute to continuous service improvement. The ideal candidate is detail-oriented, adaptable, and committed to providing a seamless customer experience while maintaining high technical and documentation standards. The Customer Service Analyst (Tier II) at STS will: • Troubleshoot and resolve escalated end-user issues involving workstations, applications, VPN, and network connectivity., • Respond to service requests and incidents using enterprise ITSM tools (e.g., ServiceNow), maintaining accurate ticket documentation., • Ensure compliance with SLOs, including first-call resolution, response times, and ticket quality standards., • Develop and maintain Knowledge Articles to promote consistent issue resolution across the service desk., • Collaborate with Tier III teams to identify root causes and propose remediation steps for recurring incidents., • Communicate effectively and courteously with customers, maintaining professionalism in all interactions., • Support security and accessibility standards (e.g., Section 508, NIST, FedRAMP). Required: • Associate's Degree in Information Technology, Computer Science, or a related field., • 2–6 years of hands-on IT service desk or Tier II support experience in enterprise or federal environments., • Experience using ServiceNow (or equivalent ITSM platform)., • Proficiency in troubleshooting Microsoft 365, Active Directory, Windows OS, and remote access solutions (VPN)., • ITIL v4 Foundation or HDI Customer Service Representative certification., • Familiarity with AWS Connect, Splunk, or similar monitoring tools., • Experience developing or maintaining standard operating procedures and knowledge base content., • Prior experience in performance-based or compliance-driven IT support environments. STS is committed to equal employment opportunity. STS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, marital status, family responsibilities, matriculation, personal appearance, political affiliation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.---Applicants may request removal from our applicant database, or specific information about how the data is used by contacting .

Job Description Mission Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster. What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth. Overview We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience. What You'll Do • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK, • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms, • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable., • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • Preferred Tech Stack:, • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform), • A fast-growing environment where you can help shape the company and product., • An entrepreneurial-minded team that supports risk, intuition, and hustle., • A hands-off management approach so you can focus and do your best work., • An opportunity to make a big impact in a transformative industry., • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture., • Opportunity to work on a life-changing product that millions of people use., • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Help Desk Tier I&II Washington, D.C Pay Rate From: $29.00/hr+ MUST: Active Top-Secret clearance is required 1 – 5 years of Help Desk Tier II experience 1 – 5 years of installing, maintaining, repairing desktop operating systems 1 – 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not required Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Bachelor's degree & is required or 5 years of equivalent experience DUTIES: Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities. #INPRO

Job DescriptionAbout UsAGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking an experienced Task Order Project Manager (TOPM) to lead, oversee, and monitor the execution of a multi-site AV/VTC contract for our government customer. The selected candidate will serve as a single management point of contact between the Government customer, the contract team, and AGE Solutions' senior leadership team. The selected candidate will be responsible for all aspects of TO performance to including staffing, employee mentorship, customer satisfaction, completion of all TO activities, quality management, submission of deliverables, subcontractor management, and financial performance. Responsibilities Include: • Serves as the project manager for a large, complex task order (or a group of task orders) and shall assist the Program Manager in working with the Government Contracting Officer (KO), Government management personnel and customer agency representatives., • Responsible for the overall management of the specific task order(s) and ensuring that the technical solutions and schedules are effectively planned and implemented in a timely manner., • Coordinate with Government leadership on a regular and recurring basis (daily/weekly/monthly) to ensure satisfactory execution of the contract., • Provide leadership, mentorship, and guidance to contract team members, to include site leads and subordinate leaders., • Develop and submit all contract deliverables to the Government customer within time and quality standards., • Provide the leadership, management, direction, administration, clerical support, documentation, and quality assurance throughout the project lifecycle., • Prepare and present an executive overview describing how to manage scope, schedule, and resources., • Serve as the single point of contact, interfacing with Government management personnel, developing/enforcing work standards, and communicating Government policies, purposes, and goals to the team., • Develop and manage project schedules and resources., • Provide daily, weekly, and monthly reports to include status reports, 8570/8140 compliance, staffing plans, CAC reports, design drawings / redlines, trip reports, travel requests, etc., • Develop and present In-Process Review (IPR) slides, and ad hoc slides and attend required meetings., • Provide human resources support to include personnel actions (staffing, disciplinary, etc.), mentorship, training, resolve issues/concerns, create personnel schedules, review work discrepancies, subcontractor evaluations, recognition of excellent performance, and complete quarterly/annual evaluations., • Review subcontracts, modifications, and other contractual documentation providing assessments and recommendations to management., • Lead hiring activities to include creation of job requisitions, review of resumes, conduct interviews, and complete onboarding activities., • Develop and update the Task Order Management Plan (TOMP)., • Provide AGE leadership with weekly and monthly status updates on program performance., • Proactively identify and address risks/issues and communicate risks/issues to AGE management and/or government management as appropriate., • Citizenship and Clearance:, • US Citizenship is required., • Must have and maintain a current DoD Secret Clearance., • Experience:, • Five (5) years relevant experience and 5 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields., • Certifications:, • Project Management Professional (PMP) certification or equivalent., • Education:, • BS/BA degree or four (4) additional years of related experience., • Location:, • Experience supporting a DoD AV/VTC solution., • Technical experience supporting AV/VTC installations, service desk, or AV/VTC scheduling., • A DoD 8140/8570 IAT II level certification (CompTIA Sec+ CE for example)., • Prolonged periods of sitting and working at a computer. This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it., • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact., • 401(k) with Match: We match 3% of your contributions with immediate vesting., • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents., • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs., • Parental Leave: 15 days of fully paid leave for new parents, because family matters., • Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving., • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview • Jurisdictions: Maryland (MD), Virginia (VA), District of Columbia (DC), • Licenses: No license required, • Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims., • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution., • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process., • Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. • Claims Background: Minimum of 3-5 years of hands on workers compensation adjusting experience including handling a lost time/indemnity desk plus litigation., • Jurisdictional Experience: Experience adjusting MD, VA, and/or DC workers compensation claims, • Active Adjusters' licenses: No license required. As a key member of our experienced Claims Adjuster team, you will: • Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution., • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process, • Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants REQUIRED QUALIFICATIONS: • High School Diploma., • Minimum of 5 years related claims experience., • Appropriately licensed and/or certified in all states in which claims are being handled., • Knowledge of accepted industry standards and practices., • Computer experience with related claims and business software. DESIRED: • Bachelor's Degree #LI-HS1 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program We value inclusion and diversity ___ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Description Years of Experience: 3 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced technical assistance and problem resolution for escalated issues that cannot be resolved by Tier 1 support. This role requires strong technical expertise, analytical ability, and effective communication skills to troubleshoot complex hardware, software, and network issues. The Tier 2 Specialist collaborates closely with Tier 1 technicians, Tier 3 engineers, and system administrators to ensure prompt, efficient, and high-quality support to end users. Responsibilities: • · Supports the escalation of tickets from Tier 1 for advanced troubleshooting of endpoint/desktop management, messaging, collaboration, and business applications., • · Analyzes recurring issues to identify potential areas for improvement within systems or processes., • · Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Provides laptop/desktop/phone support and provisioning., • · Develop, maintain, and update knowledge articles in support of shift left troubleshooting at Tier 1., • · Provide second-level technical support for escalated incidents and service requests from Tier 1 Help Desk., • · Diagnose and resolve complex hardware, software, and network problems through in-depth analysis and troubleshooting., • · Manage incident lifecycle from escalation through resolution, ensuring adherence to SLAs and proper documentation., • · Collaborate with Tier 3 and engineering teams for problem resolution, system upgrades, and long-term corrective actions., • · Support installation, configuration, and maintenance of operating systems, applications, and end-user devices., • · Administer user accounts, permissions, and group policies in Active Directory, Exchange, and related systems., • · Analyze recurring incidents to identify root causes and recommend process or technology improvements., • · Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates. Required Skills: • · Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • · 3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities, • · Experience with remote desktop tools, ticketing systems, and ITSM platforms (e.g., ServiceNow, Remedy, Jira)., • · Strong working knowledge of endpoint/desktop management, messaging, collaboration, and business applications., • · Ability to obtain public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Descriptionhatch I.T. is partnering with Expression to find a Help Desk Specialist. See details below: About The Role:Expression is looking for an experienced and customer-oriented Help Desk Specialist to support both Windows and Apple Macintosh systems across the organization and for their Department of State (DoS) engagement. In this role you’ll work with a mixed Windows/Mac OS user environment, leveraging platforms such as Google Workspace, Microsoft Office, JAMF, Confluence, JIRA, Microsoft Intune, and other SaaS solutions. You will provide strong IT support, manage hardware & software deployment, and contribute to the development of IT processes and policies. About the Company:Founded in 1997 and headquartered in Washington DC, Expression provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression’s “Perpetual Innovation” culture focuses on creating immediate and sustainable value for their clients via agile delivery of tailored solutions built through constant engagement with their clients. Expression was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.Primary Responsibilities: • Provide end-user support in person, by phone, and via remote access for Windows and macOS users., • Deploy and configure Windows and Macintosh computers (desktops and laptops), including full erasure, OS installation, and Mac MDM enrollment., • Troubleshoot operating systems (Windows 10/11, macOS, iOS), mobile equipment, 2FA authentication, account administration, and website access., • Deploy, install, and troubleshoot peripheral devices—printers, conference-room equipment, monitors, etc., • Configure and deploy hardware and software, manage network connectivity—Ethernet and wireless—for Windows/Mac environments., • Utilize ticketing systems (JIRA, ServiceNow, Remedy) to log, manage, and resolve support requests; maintain accurate records of inventory, support issues, and communications., • Assist in the development and documentation of IT policies and standard operating procedures., • Perform account, security, and operational audits as required., • Deliver consistent, high-quality customer service, responding promptly via chat, email, phone, and in-person., • Collaborate with IT team members and other offices to provide coordinated support and escalate out-of-scope issues appropriately., • Ship or deliver hardware to employees as needed and track hardware inventory.Required Qualifications:, • Associate’s degree in Information Technology or a related field, or equivalent experience., • 2+ years of experience in Help Desk or Desktop Support services., • 3–5 years supporting Windows and Macintosh systems (desktops, laptops, peripherals)., • Experience configuring laptops, phones, workstations, and conference-room equipment., • Practiced using ticketing systems such as JIRA, ServiceNow, Remedy, or similar., • Proficient in troubleshooting Windows 10/11, macOS, iOS, mobile devices, 2FA authentication, and account administration., • Experience with JAMF (or similar Mac MDM solution) and Microsoft Intune for mobile device management., • Proficiency with Google Workspace, Microsoft 365/Teams, and Adobe Creative Suite (or similar)., • Strong communication skills (written and verbal), high customer service orientation, and ability to work both independently and as part of a team.Preferred Certifications:

Job Description Position Summary The Tier 1/2 Helpdesk Technician will provide front-line technical support to end users, delivering high-quality customer service and adhering to established Service Level Agreements (SLAs). This role is responsible for triaging, troubleshooting, resolving, and escalating incidents as necessary. The technician will also assist with onboarding/offboarding, user account lifecycle management, and maintaining documentation to support efficient IT service delivery. Key Responsibilities Tier 1 & Tier 2 Technical Support · Serve as the first-level customer-facing support for Windows, macOS, and mobile devices, including refresh and deployment activities. · Provide full operational support of the client's ITSM ticketing system, including triage, assignment, escalation, and resolution of service tickets. · Resolve common incidents and service requests using technical knowledge and cross-training among team members. · Maintain Total Contact Ownership (TCO) of all incidents and requests within or outside of the Service Desk queues. · Provide desk-side support when remote assistance is insufficient. · Ensure all incidents are resolved within SLA timeframes. User Account & Access Management · Create, manage, disable, and remove user accounts in accordance with the client's User Account Lifecycle Policy. · Confirm appropriate user group access, correct department assignment, and supervisor information within Active Directory. · Perform AD user and group reviews. · Conduct role reviews in Azure. · Create, manage, disable, and remove distribution and security group memberships. · Document troubleshooting steps prior to escalating incidents to Tier 2. Onboarding & Offboarding Support · Develop, maintain, and follow onboarding/offboarding SOPs and checklists. · Support new staff onboarding sessions, ensuring devices, accounts, and passwords are fully operational. · Support staff offboarding by ensuring IT equipment is returned and accounts are decommissioned no later than the required date/time. Documentation & Knowledge Management · Maintain and update all Standard Operating Procedures (SOPs) and How-To Guides related to Service Desk operations. · Manage a Self-Service Portal with how-to guides and shared knowledge base resources for staff and end users. · Collaborate with all Tier teams and maintain positive working relationships. Conference Room & A/V Support · Provide support for conference room audio/visual systems including Webex, Microsoft Teams, and Zoom. · Host or support recurring meetings such as Town Hall sessions and audit/board committee meetings. · Ensure daily functionality of all conference room and A/V equipment. · Coordinate with AV support vendors to troubleshoot and resolve equipment issues. IT Asset Management · Provide complete support and monitoring of IT hardware and software assets. · Assist with IT refresh and deployment strategy for devices and peripherals. Additional Responsibilities · Coordinate with department IT liaisons to communicate IT issues and updates. · Work collaboratively with team members and end users to ensure positive customer experience. Required Qualifications · 2–6 years of Help Desk or Service Desk experience. · Strong troubleshooting experience for Windows 10/11, Office 365, Teams, Zscaler, mobile devices, printers, peripherals, and standard desktop hardware. · Experience working with ServiceNow (preferred). · Strong communication, customer service, and time management skills. · Ability to manage multiple tasks and prioritize effectively. Preferred Skills · Familiarity with Active Directory, Azure AD, and Identity/Access Management. · Experience with audio/visual systems and conference room equipment. · Experience maintaining knowledge bases or documentation libraries. Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.

Job Description Essnova Solutions, Inc., an Inc. 500 federal contractor and SBA 8(a)/HUBZone-certified small business, is seeking a highly seasoned On-Demand Contracts Manager to support our rapidly growing federal contracting operations as we pursue large GWACs and complex federal opportunities. This is an as-needed consulting role ideal for experienced professionals who can provide expert-level guidance when critical contracting needs arise. With access to powerful contract vehicles including GSA OASIS+, Seaport NxG, FAA eFAST, GSA MAS, and 8(a) STARS III, and deep capabilities in IT, Cybersecurity, Healthcare, Geospatial, and Environmental services, we are actively pursuing large GWAC opportunities and need immediate access to senior contracting expertise. As our engagement increases, this role may expand based on business needs and performance. The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. • Define Service Desk Operations and Administration Services requirements and policies., • Develop and document Service Desk Operations and Administration Services procedures that meet requirements and adhere to defined policies., • Review Service Desk Operations and Administration Services procedures annually and update as required to meet requirements and adhere to defined policies., • Track the usage of Self-Help Support Services., • Answer the inbound calls and chats within a time frame so the end users do not disconnect before an agent can answer their call or chat., • Resolve inbound calls and chats before disconnecting end user the call or chat., • Develop escalation process including quarterly validation., • Maintain and provide escalation contact list(s) for all IT services (including subcontractors and Third Parties suppliers)., • Refer incidents to resolver groups outside of the Service Desk group., • Issue broadcasts or other notices to provide status updates as required for planned and unplanned events., • Provide End-User online/portal access to Service Requests and Incident reports., • Provide End-Users online access to view/display incident status., • Develop and execute procedures for conducting End-User Satisfaction Surveys in accordance with the Service-Level Requirements., • Maintain a continuous improvement program that improves Service Desk Service delivery., • Work with DoD OIG to identify solutions that minimize the need to call the Service Desk (e.g., additional End-User training, self-help support opportunities, Root Cause Analysis)., • Must have Top Secret (TS) security clearance with SCI eligibility., • Must have a bachelor’s degree in computer science, information systems, business administration, information technology, or equivalent work experience., • Must have 9 years’ experience in helpdesk/desktop support., • Must have 3 years’ experience managing technical personnel., • Information Technology Information Library (ITIL) v3 or later.

Job Description Responsibilities: • Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk., • Supervising the DC Service Desk team., • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved)., • Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment., • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support., • Providing career development guidance to staff and recommending training paths., • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner., • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution., • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues., • Reviewing, editing, and maintaining support services knowledge database., • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users., • Supervising planning and management of location specific projects; i.e., laptop replacement., • Four year college degree required, • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment., • Knowledge and experience with law firm specific applications is required., • Previous employment in a law firm or legal department is preferred., • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity., • Excellent time management skills., • Flexibility to work additional hours, as necessary

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business. Qualifications: • Bachelor’s degree and 3 years of experience, Associate’s degree and 5 years of experience, or High School diploma and 7 years of experience., • Experience in IT support, compliance management, or regulatory affairs., • Strong troubleshooting and technical skills., • Knowledge of relevant regulations and standards., • Proficiency with support ticketing systems, auditing tools, and compliance management tools, including ServiceNow., • Excellent communication and training abilities., • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application, • Install/Configuration/Removal, Performance Tuning), • Incident/Request (Analysis, Documentation), • Workstation Imaging/Reimaging, • Mobile Device Management (Provision, Reset, Remote Wiping), • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation), • Root Cause Analysis, • Active Directory Management, • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves), • ITIL Service Management, • Policy Analysis, • Workstation Patching/Testing, • Desktop Engineering, • CRM/Ticketing/ACD Systems, • Release Management, • Technical Support:, • Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices., • Troubleshoot and resolve hardware-related issues., • Assist with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle., • Document support activities and resolutions using ServiceNow., • Coordinate with other IT teams to ensure timely support., • Compliance and Auditing:, • Conduct audits of NSF-owned IT hardware assets to ensure compliance with policies and regulations., • Verify the accuracy of asset records and documentation using ServiceNow., • Identify discrepancies and provide recommendations for improvement., • Develop and implement audit plans and schedules., • Report audit findings to management and relevant stakeholders., • Ensure that IT hardware asset management practices comply with internal policies and external regulations., • Develop and enforce compliance guidelines and procedures., • Conduct regular reviews and assessments to ensure ongoing compliance., • Report compliance status and issues to senior management. 7XYvUBxxFs

Job Description Tier II Helpdesk Technician (TS/SCI Eligible) Position Location: Alexandria, VA LinTech is looking for a Tier II Helpdesk Technician to provide services to support an Important Government Customer. Job Description: The Technician shall provide phone and on-site support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet), Classified (SIPRNet) & JWICS networks. Provide trouble call resolution in a knowledgeable, friendly and professional manner. Responsibilities: • Meet established service level metrics for call response, technical support, and customer service., • Input trouble calls into the OIG ticket tracking system. Ensure all relevant information is gathered and documented., • Resolve trouble calls; in person at the help desk, over phone, and/or through email., • Analyze and resolve trouble tickets utilizing tools such as remote desktop., • Escalate trouble tickets when required by service desk processes to Tier III, or appropriate team/individual., • Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner., • Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required., • Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable., • DoD Active TS/SCI Clearance, • IAT Level II certification or Higher LinTech Global is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions. Benefits Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more! EEO Statement LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. #DICE #LI-LM1 This role requires an active Top Secret Security Clearance, customer approval, and successful completion of a pre-employment background screening. Job Posted by ApplicantPro

Job Description Tier II Helpdesk Technician (TS/SCI Eligible) Position Location Alexandria, VA LinTech is looking for a Tier II Helpdesk Technician to provide services to support an Important Government Customer. Job Description: The Technician shall provide phone and on-site support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet), Classified (SIPRNet) & JWICS networks. Provide trouble call resolution in a knowledgeable, friendly and professional manner. Responsibilities: • Meet established service level metrics for call response, technical support, and customer service., • Input trouble calls into the OIG ticket tracking system. Ensure all relevant information is gathered and documented., • Resolve trouble calls; in person at the help desk, over phone, and/or through email., • Analyze and resolve trouble tickets utilizing tools such as remote desktop., • Escalate trouble tickets when required by service desk processes to Tier III, or appropriate team/individual., • Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner., • Assign Trusted Agents (TA’s) responsible for issuing alternate tokens to HQ personnel when required., • Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable., • DoD Active TS/SCI Clearance Benefits Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more! EEO Statement LinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.Company Description\r\nLinTech Global is an award-winning, ISO certified, CMMI L3 appraised, and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Our services include Software Development, Systems Integration, Data Management, Financial Management, Operations & Maintenance, Cyber Security, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on “Top 50 Companies to Watch”, Washington Technology’s Annual “FAST 50”, and Inc. 500. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.\r\n\r\nBenefits\r\n\r\nOur robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!\r\n\r\nEEO Statement\r\nLinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Description Ignite IT is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1–3 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment. Key Responsibilities • Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system, • Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices, • Escalate complex or unresolved incidents to Tier 2 or appropriate support teams per escalation protocols, • Document all support interactions in the ticketing system with clear, accurate, and timely updates, • Assist in user account creation, password resets, and access management in Active Directory and other platforms, • Help end users with troubleshooting VPN connections such as Zscaler, • Follow standard operating procedures for common support requests and troubleshooting, • Share new issues and solutions in the knowledge base to support team learning, • Provide excellent customer service by maintaining a professional and empathetic approach in all interactions, • Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery Requirements • Bachelor’s degree or equivalent experience (Computer Science, IT, or related field preferred), • 1–3 years of experience in a technical support or help desk role, • Basic knowledge of Windows 10/11 and/or macOS, Microsoft Office Suite, and general IT hardware, • Familiarity with ServiceNow or other ticketing systems, • Strong communication, problem-solving, and interpersonal skills, • Ability to prioritize and manage time effectively in a dynamic environment Preferred Qualifications • CompTIA A+, ITIL Foundations, or other relevant IT certifications, • Experience supporting remote users or working in a multi-location organization, • Exposure to Active Directory, Office 365, VPN, and remote desktop tools, • Basic knowledge of ITIL, ITSM frameworks, or MSP environments, • Familiarity with Microsoft Intune, Azure Portal, or Entra ID Work Environment • May require occasional work outside normal business hours, including weekends or holidays, to support critical incidents or projects, • Position is 100% on-site. Benefits • 401(k), • 401(k) matching, • Dental insurance, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Professional development assistance, • Referral program, • Tuition reimbursement, • Vision insurance

Job Description Job Title: IT Service Desk Manager Location: Washington DC 20001 Salary/Payrate: $140K-$185K annually AWESOME benefits!!! Work Environment: Hybrid (2 days WFH after initial ramp up period of 90 days) Term: Permanent / Fulltime Bachelor’s degree required: PREFERRED Referral Fee: AMS will pay $500 should the person you refer gets hired JOB DESCRIPTION #LI-MG1 The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment. Responsibilities include but are not limited to: • Supervising the IT Service Desk Supervisor and IT Service Desk Analysts ensuring quality customer service to the firm., • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved)., • Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment., • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support., • Providing career development guidance to staff and recommending training paths., • Identifying metrics and collecting associated data to ensure optimal Service Desk operations., • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner., • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution., • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues., • Reviewing, editing, and maintaining support services knowledge database., • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users., • Supervising planning and management of location specific projects; i.e., laptop replacement., • Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently., • Supporting, upholding, and encouraging compliance with all computer related policies throughout the enterprise., • Supporting firm policies and procedures related to the Information Technology Department. Qualifications: • Four-year college degree preferred; equivalent experience will be considered., • Minimum six years’ experience in providing end-user support., • Minimum of three years’ supervisory experience in a Help Desk or Service Desk environment., • Working knowledge of and technical experience providing support for computer related systems which include but are not limited to the following areas: computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity., • Expert knowledge in Windows operating systems and Microsoft Office Suite and/or related software., • Strong leadership, interpersonal and customer service skills and personal initiative., • Proven project management skills and an ability work under time constraints to meet deadlines., • Ability to write reports, business correspondence, and procedure manuals., • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information., • Ability to strategically maintain financial/budgetary information., • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations., • Ability to be a change agent and drive new firm initiatives., • Ability to demonstrate strategic focus., • Ability to define goals and follow though to achieve results., • Excellent organization and communications skills, both oral and written., • Ability to work in a fast-paced environment while exhibiting a strong attention to detail., • Flexibility to work additional hours, as necessary.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Training & development Company Description Celestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. We support forward-thinking government agencies with cutting edge capabilities in cybersecurity, cloud, AI/ML, and IT modernization. At CIG, we dont just check boxes. We solve real-world problems that matter. Were building a culture where smart, curious, and driven people thrive. This is a place where your voice matters, your work has impact, and your growth is part of the mission. If you're looking for a team that values trust, clarity, and the power of innovation, this is where you want to be. Overview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. This role requires deeper technical knowledge and hands-on problem solving. Key Responsibilities • Resolve escalated Tier I tickets related to hardware failures, OS issues, software malfunctions, and network connectivity., • Perform workstation imaging, patching, configuration, and deployment., • Troubleshoot complex issues involving Active Directory, group policies, and workstation security settings., • Support VPN, remote access technologies, and multi-factor authentication., • Coordinate with Tier III and engineering teams to resolve systemic issues., • Document resolution steps and update knowledge base articles., • Assist with equipment inventory, lifecycle management, and system upgrades., • Ensure compliance with federal security protocols and configuration standards., • Administer and support Windows Server environments, Active Directory, DNS, DHCP, and group policies.Required Qualifications, • 3+ years of IT help desk or desktop support experience., • Strong knowledge of Windows operating systems, Active Directory, and network fundamentals., • Strong knowledge of Microsoft Office 365, Azure, Windows operating systems, Active Directory, and network troubleshooting skills., • Experience with ticketing systems, imaging tools, and system administration basics., • Excellent troubleshooting and problem-solving skills., • Ability to meet government clearance requirements.Preferred Qualifications, • CompTIA Security+, • MCSA, Network+, or equivalent certifications., • Experience in federal environments. Flexible work from home options available.

Job Description Responsibilities: • Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk., • Supervising the DC Service Desk team., • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved)., • Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment., • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support., • Providing career development guidance to staff and recommending training paths., • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner., • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution., • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues., • Reviewing, editing, and maintaining support services knowledge database., • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users., • Supervising planning and management of location specific projects; i.e., laptop replacement., • Four year college degree required, • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment., • Knowledge and experience with law firm specific applications is required., • Previous employment in a law firm or legal department is preferred., • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity., • Excellent time management skills., • Flexibility to work additional hours, as necessary

Job Description Level 2 Help Desk Technician On-Site: Washington, DC Minimum Secret Clearance with U.S. Citizenship required PVM, Inc. is seeking a highly skilled and motivated Level 2 Help Desk Technician to join our team. In this role, you will leverage your technical expertise and problem-solving abilities to support Palantir Foundry users in integrating data, building applications, and solving complex problems. As a customer advocate, you will collaborate with product engineers, implementation teams, and support engineers to ensure inquiries are resolved quickly and effectively, while also driving improvements to the platform by synthesizing user feedback into actionable feature requests. Responsibilities • Provide technical support to Foundry Data Engineers and end users., • Troubleshoot user inquiries by leveraging strong problem-solving skills within a complex, evolving software environment., • Support data integration efforts and create user-facing applications to meet mission needs., • Collaborate with product engineers to identify, root cause, and resolve software issues., • Identify trends in user support inquiries and provide feedback to engineering teams for platform improvements., • Contribute to user documentation and knowledge-sharing resources., • Active Secret Clearance (minimum)., • Proficiency with Python and PySpark., • B.S. or M.S. degree in Computer Science or equivalent experience., • Strong organizational skills with attention to detail, prioritization, and task management., • Excellent English writing and communication skills, with the ability to clearly engage customers on complex issues., • Ability to work independently in a fast-paced environment and quickly adapt to changing workflows., • Proficiency with Python and PySpark., • Nice-to-have experience with SQL, Java, TypeScript/JavaScript, or similar., • Understanding of APIs and RESTful endpoints., • Familiarity with development best practices (branching, testing, version control)., • Experience working with analytical platforms and large-scale data systems. Why PVM? At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community: • Opportunities for growth and advancement, • Tuition/Training reimbursement, • Peer bonus program, • Remote and on-site positions available, • Unlimited PTO PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Bring your energy to the role of Netflix IT Help Desk Technic

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Stay adaptable to changing priorities and business n

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency.