Front Desk Supervisor
21 hours ago
Clifton
Job Description Massage Envy is currently seeking to fill a Front Desk Supervisor position for our successful northern New Jersey location who can execute all of Massage Envy's policies and procedures, is positive, well-spoken, motivating, organized, detail oriented, hardworking, can multitask, and displays strong leadership qualities. Massage Envy experience is preferred. This position is excellent for those with leadership experience and looking for growth opportunities! About the Role: The Front Desk Supervisor position is responsible for ensuring every guest has a memorable and inviting experience while delivering the company's desired financial results. This includes, but is not limited to; leading a team of Guest Service Associates and Service Providers, consistently modeling guest service behaviors, recruiting, development and retention of talent, training & coaching A Day in the Life: Client Experience • Ensures the clinic exceeds members and guest's expectations by delivering an inviting and memorable experience with every guest that walks in the door to build “Member for life”., • Training associates to establish trust and confidence with each Member interaction in a friendly and efficient manner. Sales Leadership • Produces results. Manages productive shifts to ensure location exceeds monthly, quarterly and yearly sales goals. Lead associates to do the same by embracing, practicing and coaching all guest experience behaviors., • Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover., • Communicates business goals and priorities to maximize associate performance, increase sales opportunities and profitability., • Celebrates positive Associate performance and partners with the District Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvements Plans, Coaching, and necessary Disciplinary Action Plan when necessary, in a fair and consistent manner., • Maintain presence through effective floor sales leadership ensuring staff coverage in all areas of the center. Talent Management • Motivates and trains all Associates through brand programs in sales, guest service and product knowledge., • Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center., • Motivates Associates to take action to achieve sales goals and drive positive results daily., • Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office., • Must be available for morning, night, and weekend shifts and on call for emergencies Job Type: Full-time What it Takes to Succeed A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are: • Smart and experienced with prior proven sales, service or retail experience, • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations., • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively., • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict. We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to lead the charge to help people feel their best, we can't wait to meet you. *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.