Operational Specialist
hace 2 días
Santa Rosa
WHO IS FRĒDA SALVADOR? Based in Sausalito and handcrafted in Spain, Frēda Salvador is an artisan brand that is both modern and streamlined in its approach to footwear & accessories. The brand is both approachable and effortless offering a sought after versatility that makes them the go-to for everyday occasions. We are a fast paced start up and are hustling everyday. We are driven. We are small, but mighty with strong values in teamwork, a positive and supportive work environment, and building our community from the ground up. We are looking for a detail-oriented, analytical professional with 2–4 years of experience in e-commerce, retail operations, logistics, or supply chain management. They excel in fast-paced environments, using data to enhance fulfillment, inventory accuracy, and efficiency across e-commerce and retail channels. Proactive and resourceful, they manage multiple priorities, communicate effectively across teams, and bring strong systems knowledge. With a startup mindset, they combine strategic thinking with hands-on execution to drive continuous operational improvement. EXPECTATIONS FOR ALL EMPLOYEES: Supports the FRĒDA’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, accountability, ownership, and a commitment to our community and a diverse and inclusive work environment. ABOUT THE ROLE The Operations Specialist is responsible for ensuring smooth operational execution across both e-commerce and retail channels. This role supports the Director of Operations in maintaining inventory accuracy, improving fulfillment processes, and driving data-backed decision-making to optimize performance. The ideal candidate thrives in a fast-paced, collaborative environment and demonstrates exceptional attention to detail, operational discipline, and cross-functional communication skills. This is an entry level, hybrid role that operates out of the Corporate HQ office. DAY TO DAY RESPONSIBILITIES Ecommerce Operations • Develop, maintain, and report on key performance indicators (KPIs) related to inventory accuracy, returns, freight costs and productivity., • Support Director of Operations with reporting, DTC fulfillment, order flow, and inventory accuracy, in addition to helping them with new channel initiatives - data flow, systems and reporting, • Assist with new channel initiatives by managing data flow, systems integration, and reporting., • Support sales and production teams with system/logistics requirements for events and special projects, • Serve as key owner of inbound inventory tracking and ensure timely receipt of shipments at the warehouse., • Support HQ teams in fulfillment and inventory needs for personals, gifting, and photoshoots., • Partner cross-functionally to enhance proprietary systems, tools, and workflows., • Contribute to strategic planning and execution of initiatives that improve operational efficiency and support company growth., • Partner with warehouse teams to manage DTC and attend weekly external meetings. Logistics Management • Tracking / Follow up with freight forwarders for ongoing shipments., • In partnership with production, tracking of shipment costs per pair and ensuring consolidation to support reduction in the number of shipments per annum., • Making sure all HTS codes are accurate according to the internal tools + projections., • Continual review of transit options so we are optimizing for cost + speed to market. Retail Operations • Drive accuracy and data-driven decision-making across retail operations, with a deep understanding of inventory, operations, and sales performance., • Ensure strong daily operational execution, leading store operations to be productive, efficient, and customer-focused., • Serve as the communication bridge between HQ and retail teams, providing clear and consistent updates to align on customer needs, operational goals, and best practices., • Create, document, and maintain standard operating procedures (SOPs) for store-related order and inventory processes., • Manage retail inventory, including receiving inbound and outbound shipments, fulfilling orders, and executing transfer orders., • Conduct regular inventory reconciliations and uphold consistent inventory accuracy through weekly and monthly counts., • Collaborate with the Operations team to continuously improve store processes and ensure alignment with overall business objectives. Requirements • 1-2 years of experience in e-commerce operations, retail operations, logistics, or supply chain management., • Strong analytical and reporting skills; proficiency in Excel/Google Sheets and experience with ERP or inventory management systems., • Highly analytical with a keen eye for detail as it relates to large datasets, • You have a start up mentality. You can think big but are not afraid to be scrappy when needed!, • A natural problem solver: lead urgent projects, prioritize tasks, and overcome obstacles that come your way with autonomy., • Ability to meet deadlines, while working independently and as a team., • You can work on tight timelines and remain calm under pressure, developing ideas and solutions quickly when needed., • Is a quick learner in a fast-paced environment and has an appetite to take on a variety of tasks., • Inventory management experience preferred, • Systems familiarity should include Shopify Plus and inventory management systems similar to Brightpearl or Blue Cherry, • You must have a valid driver's license and are local to the Bay Area, • Experience collaborating cross-functionally with warehouse, HQ, and retail teams, • Knowledge of retail POS systems and e-commerce platforms (e.g., Shopify, NetSuite, or similar) is a plus. Company Benefits and Compensation: Alongside a unique and incredible culture, FREDA SALVADOR offers competitive salaries commensurate with experience and education and a benefits package that includes flexible vacation time, group medical, dental and vision plans, an employer-sponsored 401K retirement plan, flexible hybrid work schedule, and a generous discounts and shoe gratis program. Please submit your resume telling us about yourself and why you are a great fit for Freda Salvador! EEOC STATEMENT: The Company is an Equal Opportunity Employer. The Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. The Company is committed to creating an inclusive, safe work environment for all employees. All employment decisions at the Company are based on business needs, job requirements and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Company will not tolerate discrimination or harassment based on any of these characteristics. The Company encourages applicants of all ages.