Customer Service jobs in East Orange, New JerseyCreate job alerts

Position Title Branch Banking Client Consultant II - Float - Harrison, NJLocation Harrison, NJ 07029Job Summary Branch Banking-Client Consultant II-Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Pay Range $17.00 - $25.06Pay Range: Local Minimum Wage - $0.00 - $0.00Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met. Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses. ADDITIONAL ACCOUNTABILITIES Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountableto maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience required: 4 – 5 years customer service and sales experience, (including in the financial services industry May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date. Ability to train and mentor others, including products and platform procedures Preferred Qualifications: Experience in financial services industry preferred. Experience with using and demonstrating digital products and self-service technologies Job Competencies: Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with minimum of planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency. Business Acumen - Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace. Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it. Priority Management - Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities. Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

Telecommute (you can work from home, work or school). Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or sea

THIS IS NOT A ROLE WITH FORCEBRANDS Account Manager – Foodservice Channel A fast-growing, profitable, multi-channel DTC specialty food and wellness company is looking for an Account Manager to join its team. This company has evolved from a small market business into a modern e-commerce and omni-channel brand known for high-quality snacks, ingredients, and wellness products. This role will play a key part in expanding and strengthening relationships within the Foodservice channel. The Role The Account Manager will own and grow a portfolio of Foodservice customers, managing both existing relationships and strategic new opportunities. Rather than operating as a traditional outbound sales role, this position acts as a channel expert, responsible for developing strong partnerships, driving repeat business, and identifying opportunities to increase value across accounts. Working closely with leadership, the Account Manager will focus outreach efforts on the most strategic customer segments while maintaining strong margins and long-term account health. What You’ll Do • Own and manage a portfolio of Foodservice accounts with responsibility for growth, retention, and profitability, • Build strong relationships with customers while driving reorder cadence, upselling opportunities, and long-term loyalty, • Collaborate with Sales Leadership to refine channel strategy, customer segmentation, and whitespace opportunities, • Partner with cross-functional teams including Business Development, Finance, Operations, Merchandising, Customer Experience, and Food Safety to deliver seamless customer experiences, • Maintain accurate CRM documentation and share customer insights, trends, and opportunities with leadership, • Evaluate opportunities strategically, prioritizing high-margin and high-impact business, • Provide regular updates on account performance, pipeline activity, and potential blockers What You’ll Bring • 3–5 years of experience in account management, sales, or customer success, ideally within Foodservice, CPG, or a related industry, • Demonstrated success growing and retaining customer accounts while maintaining strong margins, • Strong business acumen with the ability to understand and interpret account-level P&Ls, • Excellent communication and relationship-building skills across multiple stakeholders, • Highly organized with experience using CRM systems and managing structured outreach workflows, • Solutions-oriented mindset with the ability to balance customer needs with company priorities, • Strategic thinker who thrives in fast-paced, high-growth environments, • Solid understanding of the Foodservice channel Compensation & Benefits • Base salary: $150,000–$160,000 + annual bonus, • Comprehensive benefits package including 401(k) with company match, • Paid parental leave, • Opportunity to join a profitable, high-growth business with a strong market presence If you’re excited about building long-term partnerships and driving growth within the Foodservice channel, this could be a great opportunity to make a meaningful impact in a rapidly scaling company.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

Legal Intake Specialists are the very first point of contact for individuals seeking legal representation, playing a pivotal role in shaping the client’s experience. Intake specialists are responsible for handling all inbound inquiries— via phone, web form, email, or live chat. Key Responsibilities: • Client Engagement: Deliver best-in-class service during initial interactions, ensuring clients feel heard and supported., • Claim Setup: Initiate & complete the intake process, as well as assist with the client sign-up process of a retainer agreement., • Information Gathering: Collect detailed & relevant information about the potential claim to confirm eligibility & qualify injury claims by using a defined set of criteria., • Data Accuracy: Capable of collecting detailed and complete claim-related information with precision., • Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes for all parties included., • Process Guidance: After the sign-up process, clearly explain next steps and transition clients to the Case Management team, including case managers, paralegals and attorneys. Candidate Requirements • Sales and/or Sign-up Center (a plus), • Contact Center/Call Center (a plus), • Law firm or Legal industry experience (a plus), • Insurance, Healthcare & Medical Administration experience (a plus), • Familiarity with CRM systems (Salesforce), VoIP software & electronic signature software, • College degree (preferred but not required), • Bilingual (a plus)

The National Account Manager will support and manage assigned cross-channel small format distributors, wholesalers and retailers on a national level. This role is responsible for driving growth through strategic account management, annual planning, data analysis, and execution of customer initiatives. The ideal candidate is analytical, proactive, and thrives in a fast-paced, results-driven environment. National Account Manager Key Responsibilities: • Drive volume and revenue growth within assigned National Accounts through fact-based selling and data-driven decision-making, • Implement and execute account-specific growth strategies aligned with corporate objectives and profitability targets, • Manage account financials and analyze channel and customer trends, • Conduct detailed sales and performance analysis to identify gaps and incremental growth opportunities, • Develop and participate in monthly and quarterly business reviews, forecasts, and annual planning, • Execute core account management functions including:, • Customer agreements and contract support, • New item setup and item maintenance, • Promotional planning and execution, • Assortment optimization and recommendations, • Track the effectiveness of trade and marketing programs and recommend strategic pricing actions, • Prepare and present sales updates, insights, and performance recaps to senior management, • Maintain and strengthen existing customer relationships while proactively identifying new growth opportunities, • Work cross-functionally with internal departments including Finance, Marketing, Purchasing, and Logistics to support account execution and business growth, • Attend and participate in industry trade shows and customer events National Account Manager Qualifications & Requirements: • Bachelor’s degree in business administration or related field, or equivalent relevant work experience, • Willingness and ability to travel up to 15% via airways or vehicle., • Proficient in Microsoft Office, with strong skills in Excel and PowerPoint, • Bilingual (English/Spanish) preferred but not required

Our retail client is looking for a digital account manager to join their team! Title: Digital Account Manager Type: freelance ( 40 hours/ week) Duration; 3+ months Rate: $50-55/hr Location: NJ Onsite: 1-2 day/week About the role: As the Account Manager, you will be responsible for working directly with clients, overseeing media plans from start to completion, and ensuring project objectives are achieved. Responsibilities: • Building strategic campaign recommendations based on a deep understanding of the suppliers' business goals and marketing objectives., • Driving the end-to-end creative process between the supplier and creative team., • Partnering closely with campaign management on campaign activation, trafficking & optimizations., • Providing frequent communication and updates with clients and internal stakeholders regarding campaigns., • Working closely with Measurement & Analytics to ensure reporting accuracy., • Sharing actionable insights & recommendations to support supplier's strategy and driving incremental revenue., • Supporting monthly campaign billing, ensuring accuracy and delivery.

We’re partnering with our client, a leading retail retailer, to find a talented Account Manager for a contract, hybrid role in Hoboken, NJ. This opportunity is ideal for those experienced in managing advertising campaigns within a dynamic and fast-paced environment. Join a team that values strategic thinking, collaboration, and results-driven performance. Account Manager Responsibilities: • Oversee and grow advertising campaigns and revenue streams for suppliers., • Develop tailored campaign strategies aligned with suppliers' marketing objectives., • Coordinate with creative teams, managing campaign activation, trafficking, and optimization efforts., • Communicate regularly with clients and internal teams to provide updates and insights., • Collaborate across departments to ensure accurate reporting, billing, and campaign performance. Account Manager Qualifications: • Bachelor’s degree from a four-year college or university., • Proven ability to manage client relationships and work effectively with multifunctional teams., • Experience in creating media plans and building strategic recommendations., • Strong attention to detail and commitment to follow-through., • Familiarity with analytics tools, advertising data/tech, and data management platforms, with analytical and problem-solving skills.

Remote Sales Opportunity with Unlimited Potential — Sales Customer Representative at Joseph and Young Joseph and Young is currently looking for motivated individuals to join our growing remote team. As a Sales Customer Representative, you’ll have the opportunity to work from home, connect with qualified prospects, and earn based on your performance. This role is ideal for individuals who want flexibility, independence, and the ability to grow their income without traditional limitations. What You’ll Do Your main focus will be working with warm leads and helping them explore solutions that fit their needs. Your responsibilities will include: • Reaching out to interested prospects, • Conducting virtual presentations, • Explaining product benefits clearly, • Building and maintaining client relationships, • Following up to close opportunities, • Tracking your sales activity, • You’ll be offering financial products such as life insurance, annuities, and Indexed Universal Life (IUL) policies. What We Provide • Remote work environment (Work from Home), • Flexible schedule, • Access to qualified leads, • Training and mentorship, • Incentive programs and recognition, • Optional exchange benefits to life and health insurance access What We’re Looking For • Self-motivated individuals, • Strong communicators, • Goal-oriented mindset, • Positive and professional attitude, • Willingness to learn and grow Earning Potential This is a commission-based independent opportunity, meaning your income is directly tied to your performance. There is no cap on earnings. This position is only available to applicants residing in the United States. Get Started Today If you’re ready to take control of your schedule and income, apply now and start your journey with Joseph and Young.

The Customer Service Representative (CSR) plays a key role in delivering best‑in‑class customer support to customers across the Food, Beverage, and Nutraceutical ingredients markets within the East Coast territory. This role partners closely with Sales, Supply Chain, Product Management, and quality to manage customer relationships, support sales initiatives, and ensure seamless end‑to‑end order fulfillment. The CSR serves as the primary point of contact for customers while actively supporting Regional Sales Managers in achieving territory goals. In addition to core service responsibilities, the CSR contributes to revenut and operational efficiency identifying opportunities to align customer orders with available production and inventory, helping maximize volume utilization withing the territory. This position is based in Secaucus, NJ, with a hybrid schedule of four days in office and one day remote. Key Responsibilities • Serve as the primary liaison between customers, Regional Sales Managers, and internal teams., • Manage customer relationships by responding to order inquiries, product questions, and service issues., • Own the end‑to‑end Order‑to‑Cash process to ensure accurate, timely fulfillment across domestic, export orders., • Enter, manage, and track sales orders in SAP, including backorders, inventory allocation, outbound delivery creation, customer portals and shipment documentation., • Coordinate customer documentation, sample requests, complaints, and service cases., • Proactively communicate order status updates, delivery information, and provide required documentation to customers and sales partners., • Collaborate cross‑functionally to resolve order, inventory, fulfillment, or billing issues., • Support inventory and contract management, including tracking shipments against customer contract BPO's and forecasts., • Identify opportunities where available production or inventory exceeds current customer orders and proactively engage customers in increase order volumes where appropriate., • Partner with Sales and Supply Chain to help optimize order quantities, reduce excess inventory, and improve overall volume utilization., • Provide pricing support and handle billing inquiries in alignment with company policies., • Assist Regional Sales Managers with territory reports, presentations, and internal coordination., • Contribute to continuous improvement initiatives and adoption of best practices within the Customer Service team. Qualifications • Bachelor’s degree preferred (no specific major)., • 2–3 years of experience in Customer Service, Sales Support, or Inside Sales within a B2B environment., • Experience supporting Food & Beverage or ingredient customers preferred., • Working knowledge of domestic and international trade., • Hands‑on experience with SAP., • Proficient in Microsoft Office (Excel, Word, PowerPoint)., • Strong written and verbal communication skills in business English., • Highly collaborative, customer‑focused, and comfortable working cross‑functionally in a multicultural environment. About the Company Martin Bauer is a trusted solutions provider delivering premium botanical, herbal, and tea ingredients for the global food, beverage, and wellness industries. With over 90 years of expertise, we combine innovative technologies, deep botanical knowledge, and responsible sourcing to create high-quality products that promote health and well-being. Our collaborative approach, diverse production processes, and industry-leading quality standards ensure tailored solutions that seamlessly integrate into applications, unlocking the full potential of botanicals to drive brand success.

Overview: The E-commerce Customer Service Associate is responsible for delivering exceptional client experience across the entire customer journey. This role focuses on building lasting relationships, anticipating client needs, and providing a personalized, luxury-level experience that fosters loyalty and drives business growth. The ideal candidate is highly motivated, organized, and passionate about customer service. Responsibilities: • Ensures quality customer service outreach is consistent across all platforms and provide clients with appropriate and informative information in a timely manner, • Being accountable and taking ownership of the client’s experience from beginning to end, • Provide exceptional customer service to clients via email, social, phone calls, and live chat, with speed and professionalism, • Resolves product or service problems, assist with placing online orders and follow-up on pending orders, • Be adept at dealing with basic client inquiries and assist with converting prospects into sales and problems into solutions, • Establish and develop relationships with clients and drive repeat business to achieve departmental sales goals, • Contribute to maintaining and leveraging the company’s CRM platform, Salesforce, • Track and report on a client’s experience based on conversations and behaviors, • Proactively engage existing and prospective clients through personalized outreach to drive online sales, • Build long-term relationships with clients by curating recommendations, suggesting complementary items, and sharing new arrivals or promotions., • Identify selling opportunities with new, returning and lapsed clients and strengthen retention., • Responsible for assisting with the eCommerce return process-ensuring returns are processed and refunds to clients are issued in a timely manner Qualifications: • 3-4 years of customer service, retail sales, or clienteling experience, ideally with a luxury brand, • Product knowledge of luxury brands is a plus, • Outstanding written and verbal communications skills, • Passion and creativity for developing client relationships, • Excellent time management skills, • Strong organization skills with attention to detail, • Experience using Salesforce Service Console, Order Management, Call Centers, Sprout Social, Dash, & Microsoft Office Suite

Inside Sales / Customer Service Representative (CSR) Location: Wood-Ridge, NJ (Onsite) Schedule: Monday–Friday | 7:30 AM – 4:30 PM Department: Inside Sales Reports To: Sales Leadership Position Overview We are seeking an experienced Customer Service / Inside Sales Representative to join a growing Inside Sales team. This newly created role is responsible for supporting customer accounts, processing orders, and assisting with inside sales initiatives to strengthen customer relationships and drive account growth. The ideal candidate is proactive, highly organized, and relationship-driven, with the ability to thrive in a fast-paced environment while delivering excellent customer service. Key Responsibilities • Serve as a primary point of contact for customers by phone and email, addressing inquiries and resolving concerns professionally, • Process customer orders accurately from entry through delivery, • Support the sales team with account management and customer follow-up, • Build and maintain strong long-term customer relationships through consistent communication, • Coordinate with warehouse and operations teams to ensure timely deliveries and order readiness, • Maintain and update customer account information, including pricing, quotes, and order details, • Notify customers regarding pricing updates, delivery changes, or shipment issues, • Identify opportunities to upsell or introduce new products to existing accounts, • Maintain accurate documentation and records in internal systems, • Attend product knowledge meetings, training sessions, and sales meetings as required, • 3–5+ years of experience in customer service and/or inside sales, • Experience supporting customer accounts and managing multiple priorities, • Strong communication and interpersonal skills with a customer-focused mindset, • Comfortable working onsite in a fast-paced environment, • Strong attention to detail and organizational skills, • Experience in food distribution, foodservice, beverage, manufacturing, wholesale, or related industries, • Familiarity with CRM, ERP, and order management systems, • Order entry and account management, • CRM and order processing systems, • Microsoft Office (Outlook, Word, Excel), • 401(k) with company match, • Medical, dental, and vision insurance, • Life insurance This is an onsite office-based position in a fast-paced environment. Reliable attendance and strong collaboration with internal teams are essential.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Roseland, NJ! Summary: Provides high quality customer service while assisting in the coordination of services between the client and the insurance company on the most complex accounts with little to no oversight. Participates in strategic planning meetings with clients and assists in the coordination of services between the client and the insurance company. May be solely responsible for the marketing process for more simplified accounts. Provides day-to-day consulting and client advice regarding matters of significance. Delegates to others and responsible for mentoring and potentially supervising the work of others to ensure all tasks are performed in a satisfactory manner by all involved. Essential Duties and Functions: • Develops knowledge of a client’s business and industry and their specific risk profile though their business model, asset portfolio, product and cash flow, loss history, etc., • Accurately reviews and monitors various documents such as certificates of insurance, Auto ID cards, binders, audits, endorsements, renewal information request forms, insurance specifications, proposals, contract reviews, etc. May be involved in preparation of such documents for complex risks. Ensures documents reflect policy coverages as quoted, proposed and bound., • Collaborates in the development of a marketing plan to include creation of insurance specifications, timelines and complete market selections., • Participates in the marketing process. This includes such duties as contacting markets, initiating new business, reviewing quotes, preparing coverages and proposals., • Drives the risk transfer process: binder issuance, policy issuance reviews, service delivery, etc., for accuracy and timeliness., • Develops and maintains client service plans, manages mid-term changes and assists in Stewardship reviews., • Promptly and accurately responds to client, underwriter and internal requests. If responsibilities are delegated, follows through to ensure client received timely response., • Provides leadership to others on team and at company. Typically, responsible for coordination and managing the work of others on the account., • Provide performance related feedback to others and assist them with their professional development., • Assists with new account development, including review of the account to explore possibility of uninsured or underinsured exposures., • Responsible for new client setup and ongoing client maintenance in the appropriate agency management system(s). This includes such duties as: filing documents and updating client information into the policy management system, tracking the status of open items, etc., • Completes premium finance agreement requests and creates premium allocations as needed. Verifies accuracy of invoicing and handles accounting issues., • Requests and summarizes loss runs, may process claims and provide client advocacy., • Participates in identifying new business opportunities., • Attends Continuing Education classes., • Performs miscellaneous duties and projects as assigned. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance, • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement, • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services, • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Compensation: Commensurate with experience, generally ranging from $70,000 to $90,000. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Company Description Outcomes Matter Innovations, LLC (OMI) is a value-based care accelerator specializing in designing innovative quality programs for healthcare specialists. Leveraging over 30 years of expertise, OMI integrates evidence-based clinical guidelines with advanced data analytics and technology to improve the quality of care and reduce costs. OMI focuses on delivering measurable outcomes and value for providers, payors, and patients. The organization is committed to guiding stakeholders through the complexities of healthcare to achieve improved results and experiences efficiently. Role Description We are seeking a full-time, remote Account Manager to play a critical role in maintaining and expanding relationships with clients. The Account Manager will focus on understanding client needs, coordinating cross-functional teams for strategy execution, and ensuring deliverables are met with high satisfaction. § Manages smaller, single-state, or regional accounts § Servers as the day-to-day liaison for assigned clients, ensuring consistent communication, data exchange, and adherence to program requirements § Supports onboarding, addresses system and program issues § Assists with identifying opportunities for program improvement and growth within assigned accounts § Leads business reviews, performance reviews, and bi-weekly touchpoints with minimal assistance § Manages account to ensure compliance with known contractual quality thresholds § Assist with minor client contract amendments Qualifications • Proven experience in account management, client relationship management, and customer success., • Strong skills in data analysis, technology solutions, and identifying actionable insights., • Effective verbal and written communication skills, including the ability to present reports and strategies clearly to clients., • Ability to collaborate with cross-functional teams and manage multiple client projects simultaneously., • Prior experience in the healthcare industry, value-based care, or familiarity with clinical guidelines is highly desirable.

We are looking for enthusiastic individuals to provide exceptional customer service, manage sales transactions, and maintain a welcoming store environment.If you have strong communication skills and enjoy helping others, this is your chance to thrive in a dynamic retail setting!.

Posting Type Remote/Hybrid Job Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities * Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized * Help guide the resolution of critical customer incidents * Lead technical success plans to ensure customers have a positive and successful experience using Relativity * Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers * In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals * Drive internal service review meetings covering performance, service improvements, quality, and process * Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents * When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity * Maintain the flexibility to work other time frames as needed or requested * Commitment to and consistent demonstration of core company values * Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices * Exhibit subject matter expert (SME) knowledge in Relativity * Relativity Certified Administrator required Preferred Qualifications • 7+ years in a technical role directly supporting customers, • Highly-developed written and verbal communication skills, • Ability to work efficiently under pressure, drive projects to completion and meet deadlines., • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives., • Meticulous attention to detail., • Experience working in a SaaS, IaaS and/or Hybrid environments, • Experience with and knowledge of e-discovery industry and products., • ITIL Certification, • Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Posting Type Remote/Hybrid Job Overview TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities * Developa strong understanding of projectsimpactingyour service area andensuringservice impact is minimized * Help guide the resolution ofcriticalcustomerincidents * Leadtechnical success plansto ensure customers have a positiveand successfulexperienceusing Relativity * Be accountable for the quality of Serviceprovided; ensuring future demand from growth and projects is understood and factored into capacity planningforcustomers * Intherole of an SME, work collaboratively with cross-functional teams to enhance the product and createa bettercustomer experience across multiple verticals * Drive internal service review meetings covering performance, service improvements,quality,and process * Partner with other senior level team membersinProduct,and Engineering as needed to troubleshoot and resolve customer incidents * When interacting with ourcustomers, takethe initiativetoprovidethe bestpracticeson theuse ofRelativity * Maintain the flexibility to work othertime framesas needed or requested * Commitment to and consistent demonstration of core company values * Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices * Exhibit subject matter expert (SME) knowledge inRelativity * Relativity Certified Administratorrequired Preferred Qualifications * 10+years of technical experience workingwithRelativityproductsin a customer facing role * Provenexperience with SQL and Windows platform, and/orexperience troubleshooting complextechnical issuesacross the enterprise. * Highly-developedwritten and verbal communication skills * Ability to work efficiently under pressure, drive projects to completion and meet deadlines. * Ability to manage multiple projects simultaneouslyand prioritize based on company and teamobjectives. * Meticulous attention to detail. * Experience working inaSaaS,IaaSand/orHybridenvironments * Experience with and knowledge of e-discovery industry and products. * ITIL Certification * Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $154,000 and $232,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team Leadership

Position Title Branch Banking Client Consultant II - Float - Harrison, NJLocation Harrison, NJ 07029Job Summary Branch Banking-Client Consultant II-Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Focuses on client

Job Description Company Overview: Raphael & Associates is a third-party claims administrator and independent claims adjusting company internationally recognized for exceptional service. We understand the importance of adapting to the demands of a dynamic market and we tailor our services to our client’s specific needs. As a claim’s organization, what we do is complex. Our mission is simple: to provide outstanding service, retain extraordinary professionals, and utilize the best technology in the industry! As a leading organization in the industry, we offer dynamic and challenging opportunities to individuals who want to make a difference. We value camaraderie, vision, a passion for excellence, creativity, and a “roll-up-your-sleeves, get it done” mentality. We are searching for experienced, energetic, creative, and self-reliant professionals for exciting career opportunities! Job Summary: This is a unique opportunity for a detail oriented and computer savvy Accounting Service Specialist to assist with the back-office accounting functions at a growing organization. You will be able to work with an exceptional team to keep the organization operating in an efficient and organized manner! Responsibilities: Entry level Accounting Service Specialist responsible for day-to-day management of client escrow accounts, to include: • Monitoring daily funding levels to ensure sufficient capacity to issue pending/upcoming payments; interact with clients to arrange additional funding when necessary, • Issuing checks and other payments (i.e. wire transfers, ACH), • Analyze incoming payments to correctly record items, • Reconciling bank accounts to internal systems and loss reports, • Providing detailed client reporting (monthly and ad-hoc), • Ensuring data integrity related to financial records in core systems, • Responding to client and internal inquiries promptly, professionally and efficiently, • Build effective electronic correspondence that engages an effective partnership, • Review current processes and systems. Recommend upgrades or alternative solutions to improve efficiency and ensure long-term sustainability, • Special projects as assigned, • In addition to the above key responsibilities, you may be required to undertake other duties from time to time as the Company may reasonably require. Key requirements: • The successful candidate should have a BS/BA degree in accounting, finance or business, • Strong organizational skills and the ability to effectively manage time and be able to multi task in an ever-changing environment, • Strong and effective verbal and written communication skills and the ability to interact with co-workers, management, and internal/external customers, • Excel knowledge (i.e. Pivot Tables, Vlookup), • Proficiency in creating, maintaining and improving Microsoft Excel worksheets to efficiently handle large amounts of data, • Strong analytical, problem solving and technical skills, • Solid attention to detail, • Ability to multi-task, prioritize responsibilities and manage time effectively Benefits and Perks: We are an organization that recognizes and appreciates hard work! We offer a competitive compensation package commensurate with experience, including salary, bonus, paid time off, medical/dental/vision/life insurance and 401k (with matching!). Most importantly, you will have the opportunity to work directly alongside an extraordinary and dedicated team to grow a critical function within a dynamic, growing company! Powered by JazzHR oIzVAfVfpT

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Senior Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Responsibilities: • Provide product and technical support for assigned accounts, • Identify and develop potential new business opportunities, • Convey customer requirements to Product Management, Marketing and Engineering teams, • Provide functional and technical support to customers, • Respond to customer questions on technical and business related issues, • Deliver high-level and detailed sales presentations, • Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions, • Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc., • Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports, • Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff, • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches, • 5-7 years relevant experience, • Bachelor degree or equivalent experience, • Excellent written and oral communication skills, • Able to travel throughout sales territory, • 'Big 4' or similar consulting experience a plus Qualys is an Equal Opportunity Employer, please see our ___.

Job Title: Patient Support Specialist | Customer Service Representative Location: Whippany, NJ 07981 (Onsite) Duration: 2 – 6 Months+ (Possibility with Extension or conversion for full time employee) Shift: Mon - Fri 8:00 AM - 4:30, 10:00 AM – 04:30 PM , 11:30 – 08:00 PM Pay Range: $19 – $20

Description You have what it takes: a competitive drive coupled with exceptional sales ability. In this role, you will be an integral part of a sales team developing and managing an assigned territory. You will implement the sales plan by delivering proficient sales presentations to a defined list of current and prospective customers. You will: • Meet and/or exceed performance objectives in an assigned territory by developing, implementing, and executing an integrated territory business plan encompassing key customer targets, • Deliver specific presentations of client's product to appropriate health care professionals in both the Clinic/Office and Hospital setting by utilizing our customer engagement selling, • Bachelor's or master's degree in business or life sciences preferred, • 2+ years pharma sales w/ documented successful track record, • Ability to travel and possess a valid driver's license to drive to assigned healthcare accounts, • Specialty sales experience in HIV/Infectious or Rare Disease, Immunology or Oncology preferred Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. Work Here Matters Everywhere | How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled) Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 400003081

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. We bring together creativity and science for consumer products that are all connected through a powerful web of technical capabilities. By combining our inventiveness and insights with the latest technologies, we always challenge ourselves to push boundaries and explore new ideas. This helps our diverse customers to develop refreshing, reliable, and recognizable products that brighten up everyday moments. As consumer needs are constantly evolving, our imagination comes together to bring fresh new fragrant ideas for every market. As the Regional Account Manager for a major account in North America (NOAM), you will manage a crucial part of our business and lead the NOAM commercial team. You will be onsite, based in East Hanover, NJ. As a part of a Global Team, you will report to the World Account Manager who is based in Argenteuil, France. It is a leadership role, and you will join the North America Management Committee. • Commercial Leadership Implement the global account strategy and develop a solid strategy for North America. Build, communicate, review, and monitor strategic plans, sales, profit forecasts, and budget. Grow Givaudan business worldwide, with regional responsibility, by managing top and bottom lines. Ensure we are positioned as the supplier of choice to participate in the customer's core list and targeted briefs. Manage the activity and the performance of the regional supply chain in close collaboration with operations. Further build and use fruitful connections with Fine Fragrance and Active Beauty Teams., • Customer Influence Develop an understanding of our customer's organization, including main decision makers, and develop relationships with multiple levels of management. Establish and maintain relationships throughout the company internally to ensure the best results are achieved while working as a cohesive team., • Team Partner Establish the appropriate regional structure to increase the account coverage, aligned with the customer's organization. Manage the activity and performance of the team under your direct responsibility. Lead and motivate the sales team to exceed customer expectations. Develop the team and prepare them for their future career moves. Work with Givaudan management on talent development and succession planning. You? • University degree in applicable discipline. Advanced Degree helpful, • 10+ years' major account experience, • Experience working internationally, across categories, brands, and geographies, • Experience facilitating senior strategic relationships between Givaudan and customer/customer decision-makers at assigned accounts, • Experience leading and motivating a high-achieving team, • Competence in olfactive skills Benefits include Major Medical, Dental, Vision, Life Insurance, Disability, Family Leave and a High Matching 401k Education and experience partly determine Job Title and Base Salary, and our compensation program guidelines determine them. Target pay is $187k - $200k #LI-Onsite At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

Track shipments from pickup through delivery to provide accurate, up-to-date information. Resolve problems concerning orders, deliveries, and customer issues, and communicate resolutions proactively to the sales team and customers.

Job Description This Account Manager position will cover a large portion of New Jersey.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Na

Medical-Dental-Vision-401(k) with match / Hours: 6p-2a HST - As a Call Center Specialist, you will: Answer incoming calls from clients seeking information about pet hospice services; Provide compassionate and knowledgeable support to pet owners during difficult times; Schedule appointments and manag

DOE / Health-Dental-Vision-Life-FSA-HSA / 401(k) plan - As a Call Center Representative, you will: Assist customers with inquiries and concerns through multiple communication channels including phone, email, and chat; Provide exceptional customer service by actively listening, empathizing, and findi

Strong Hourly Pay / Medical-Dental-Vision-Disability-Life / 401k with 6% match / PTO (22 days) / HSA-FSA - As a FT Call Center Representative, you will: Handle incoming calls from patients and healthcare providers regarding billing and insurance inquiries; Provide excellent customer service by activ

Customer Service / Remote] - Anywhere in U.Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc.Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to clie

Competitive Pay / Health-Dental-Vision-Life-Disability / 401(k) match / 25+ days of PTO - As a Call Center Representative at ARMStrong Insurance Services, you will: Handle incoming calls from customers in a timely and professional manner; Provide excellent customer service by addressing inquiries, c

Flex Schedule 7a-11p EST / Medical-Dental-Vision-Life-AD&D / 401(k) +3% / Generous PTO + Parental Leave - As a FT - Call Center Representative - Work From Home at Lap Of Love, you will: Assist clients with their end-of-life care needs by answering phone calls and providing compassionate and empathet

Levy Restaurants - JobID: D826B101B7AC1A0C6B6795819B87C82E [Material Handler / Freight Handler] As a Warehouse Worker at Levy, you'll: Receive and organize product deliveries from various carriers and vendors; Label and process shipments, while maintaining adequate inventory levels; Process orders t

As a FT Call Center/Customer Service Rep [Work From Home], you will: Handle incoming calls and inquiries from customers in a professional and courteous manner; Provide accurate and efficient assistance with customer inquiries, complaints, and requests; Maintain a high level of product knowledge to e

Lithia Motors - - Responsibilities: Convert internet leads to appointments or sales; Follow up with leads; Provide excellent customer service; Maintain CRM proficiency; Strong communication with team.

Compass Group - - Responsibilities: Reads production schedule and determines items to be moved; Conveys materials from receiving to storage; Assembles customer orders from stock and places on pallets; Maintains inventory records; Follows HACCP standards.

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist

Sales or customer service experience is advantageous but not mandatory. While this position is remote, you will have lots of support. A strong desire to help others: provide valuable advice and services.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Up to $25-hr / Flexible Schedule / Health-Dental-Vision / PTO + Parental Leave - As a Customer Service Associate at Tandem Vet, you will: Provide exceptional customer service by answering incoming calls, responding to emails and live chats in a timely and professional manner; Troubleshoot and resolv

Email Only - No Phones! / Competitive Comp - As a Email Customer Support Agent - FT - Work From Home at Sleep Center, you will: Provide exceptional customer service to clients via email; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve customer issues

Medical, dental & vision / 401k match / PTO / Home office stipend - As a Customer Service Specialist at Brooks, you will: Answer inbound calls and respond to customer inquiries in a professional and courteous manner; Listen and understand customer needs to provide appropriate solutions; Troubleshoot

Flexible schedule within business hours / PTO + Holidays / Opportunity to grow - As a Customer Support Services Specialist at Contrarian Thinking, you will: Provide exceptional customer service and support via phone, email, and chat; Resolve customer inquiries and complaints in a timely and professi

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Work from home with TurboTax Product Expert. Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³.