DESKSIDE Support Technician II - 60 Day Contract
2 days ago
Linden
Job Description What will you do? • Supporting IT equipment in large corporate environment, • Desktop/laptop tech support (Mac and PC), • Windows 7/10 operating systems, • Support mobile devices, printers, scanners, wireless, VPN, etc., • IMAC Support - IT equipment Install/Move/Add/Change, • Maintain repairs, spare parts, and components, • Research and troubleshoot problems, • Maintain system configurations and documentation, • Track and resolve customer incidents and requests through the client's ticketing tool, • Troubleshoot and resolve hardware and software issues for Windows devices, • Backup, restoration, and migration of user data, • Smart Hands support with networking, server, and telecommunications technologies, • Printer and peripheral device support, • Inventory management of IT assets including asset auditing, • Ability to research and follow appropriate KB articles, • Ability to work on-call and other after-hours support needs, • May provide Executive support, • Various other tasks associated with deskside services, • May need to be available to provide support at other client locations as needed, • Other duties as assigned What do you need to succeed? • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware, • Able to uphold a positive attitude at all times, even under stressful conditions, • Experience supporting remote facilities and users, • Excellent verbal and written communication skills, • High level of professionalism and strong personal interaction skills, • Ability to perform in-depth research and troubleshooting for complex technical issues, • Ability to prioritize and complete all work tasks with minimal supervision, • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds, • Ability and willingness to learn new technologies, • High School Diploma (required), • Deskside / Desktop / End User Computer experience, ideally in a corporate environment, • Proven ability to handle challenging, rapid-response user support, • Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics • A+ Certification, • Microsoft Certified Professional (MCP), • ITIL Foundations, • Lean Six Sigma Job Requirements: Current Drug & Alcohol Test Background Check • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware, • Able to uphold a positive attitude at all times, even under stressful conditions, • Experience supporting remote facilities and users, • Excellent verbal and written communication skills, • High level of professionalism and strong personal interaction skills, • Ability to perform in-depth research and troubleshooting for complex technical issues, • Ability to prioritize and complete all work tasks with minimal supervision, • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds, • Ability and willingness to learn new technologies, • High School Diploma (required), • Deskside / Desktop / End User Computer experience, ideally in a corporate environment, • Proven ability to handle challenging, rapid-response user support