ARP Driver - PSEG
8 months ago
New Brunswick
Job DescriptionJOB SUMMARYUnder the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process. Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.DUTIES AND RESPONSIBILITIES • Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances., • Operating a 26’ box truck, with lift gate, to complete pre-scheduled appointments, • Meet established daily, weekly, and monthly Key Performance Indicators, • Display professional appearance, • Track/Report pickups and deliveries using mobile or handheld device., • Collaborate with the program’s team/leadership to identify and recommend areas of improvement, • Load and unload appliances with assistance, • The ability to lift at least 100 pounds with manual equipment such as shoulder straps/shoulder dolly., • Perform related work as requiredQualifications, • Valid chauffeur license and good driving record, • 2 – 3 years of experience operating 26-foot box trucks (with air brakes), • Excellent communication, customer service, and interpersonal skills, • Professional appearance, • Ability to use and operate handheld mobile or computer devices., • Exercises good judgment and maintain safety requirements at all times, • Able to lead, motivate, be diplomatic, and build positive rapport with customers, • Able to communicate with technical and non-technical individuals, • Able to work independently and with a team, • Able to work flexible schedule, including evenings and weekends, • Able to bend, stoop, and reach, • Must be able to pass criminal background check, drug screening, and DOT PhysicalMINIMUM REQUIREMENTS, • Able to work in very fast-paced environment and meet deadlines., • Problem-solver: Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule., • Ability to communicate effectively with peers, supervisors, and customers, • Ability to pass a DOT Physical, • Able to lift 75 lbs. or more and maneuver load safely.PREFERRED QUALIFICATIONS, • 1 year of furniture or appliance delivery experience (loading and unloading), • 2-3 years of customer service experience, • Experience with Customer Management Systems/Databases