Gift Shop Attendant
hace 1 día
Jamaica
\n The Gift Shop Attendant at the TWA Hotel will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others. \n Primary Responsibilities: \n\n • Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.\n, • Display merchandise in a neat, eye-appealing manner.\n, • Restock items as necessary, check expiration dates, and discard expired items.\n, • Keep storeroom neat and clean.\n, • Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required.\n, • Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.\n, • Follow checklist for opening and closing shop.\n, • Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.\n, • Report accidents, injuries, and unsafe work conditions to captain (manager).\n, • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.\n, • Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.\n, • Speak with others using clear and professional language; answer telephones using appropriate etiquette.\n, • Develop and maintain positive working relationships with others.\n, • Comply with quality assurance expectations and standards.\n, • Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.\n, • Additional duties as assigned by Captain (Manager)\n\n \n Qualifications: \n\n • High School Diploma/G.E.D. equivalent\n, • At least 1 year of related work experience\n, • Previous customer service experience preferred.\n, • Excellent administrative, interpersonal, organization, written and verbal communication skills\n, • Organizational skills and attention to detail \n, • Excellent communication skills both written and oral.\n, • Ability to multi-task and work in a fast-paced environment\n, • An aptitude for self-motivation \n, • A can-do attitude and a hands-on approach \n, • A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel \n\n \n \n Position Offerings: \n\n • Competitive Salary \n, • 401(k) Plan\n, • Health and Dental Insurance \n, • Paid Vacation \n \n For more information on the TWA Hotel, please visit . \n Responsibilities: \n\n • Respond to group inquiries and other requests in a timely manner\n, • Block groups in hotel systems\n, • Prepare, show rooms, and give tours to walk-in clients\n, • Create and distribute flyers for special events\n, • Oversee group blocks and rooming lists, ensuring accuracy using our reservation system\n, • Route billing, payments, etc.\n, • Prepare reports for revenue management and sales teams\n, • Assist with scheduling and servicing meeting rooms as needed\n, • Order and inventory sales amenities and supplies\n, • Provide support and sales insight\n, • Minimum of 3 years’ experience as a Front Desk Agent in the hotel industry\n, • Front Desk or Sales experience with the brand strongly preferred\n, • Highly motivated, self-directed, with strong initiative and desire for achievement\n, • Exceptional customer service skills required\n, • Professional attire required\n, • Strong computer skills, email, Excel, must be trainable on Sales systems\n, • Excellent communication, problem solving, and presentations skills required\n\n\n Our Company \n\n • MCR is the 3rd-largest hotel owner-operator in the United States.\n, • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.\n, • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.\n, • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.\n, • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.\n, • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.\n, • Hotel Discounts \n, • Weekly Pay \n, • Paid Time Off \n, • Retirement Options \n, • Referral bonuses \n, • Career advancement & upward mobility \n, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members \n