Cross Trained Agent
28 days ago
Ronkonkoma
Job DescriptionSUMMARY:Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES: • Check in passengers and baggage using Cape Air’s passenger service system, • Make passenger reservations and rebook flights, • Make boarding announcements, • Provide extra assistance to passengers with special needs, • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station, • Share information with pilots/ramp/operations using radio communications, • Organize ticket and cash reports, • Handle delayed or missing baggage and process claims, • Assure compliance with FAA and airport security procedures, • Meet and marshal aircraft, • Fueling Cape Air aircraft, if applicable to station operations, • Load and unload passengers and their baggage, • Escort passengers out to the aircraft, • Additional duties as assignedQUALIFICATIONS:, • Airline work experience preferred, • Airline reservation system experience preferred, • Must be at least 18 years old, • Must hold a high school diploma or equivalent, • If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location, • Must be able to lift up to 70 lbs., • Basic computer skills required, • Excellent communication and excellent customer service skills required, • Ability to interact effectively with others, • Ability to work independently and adapt to changing work priorities, • Ability to communicate effectively, orally and in writing, • Flexibility of schedule is a must, • This position will often require working nights, weekends and holidays, • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit