Sla management jobs in Wayne, New Jersey (NJ) State

... SLA/KPI and People management - Lead multi domain Cyber -security delivery team in support of 24/7 operations and project support activities in varied security domains such as SOC ,SIEM, IAM ...

Establishes and leads operational meetings focused on ITSM governance and SLA adherence. What You Will Need: * 8+ years of IT Service Management experience in a client-facing role * Client ...

Support CRM to actively manage assigned accounts and address client needs and queries effectively within the set turnaround time and ensure compliance with all SLA/KPI's. * Maintain and ensure ...

This position will also oversee quality assurance, agent training, workforce management and ... meets or exceeds SLA's and metrics. This position will routinely interface and partner ...

... Management (IM) department. They will also assist with investigations related to any Ghost or ... Receive product as per SLA. * Inspect pallets and products for defects and damage. * Replenishment ...