Sla management jobs in New York, New York (NY) State

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support...

Compass Healthcare Consulting & Placement is conducting a search for an experienced RN Director of Care Management, for a Healthcare organization with an office located in Midtown Manhattan, NY. This is an opportunity to support quality care, working with a team of clinical staff and healthcare l...

A Full-time, Director of Data Science - NLP, LLM and GenAI job is available with our client, a leader in risk management solutions leveraging automation and AI/ML, located in NYC. This is a remote role. This role is a unique opportunity for an experienced ML scientist and hands-on NLP/Gen AI/ LLM...

Lead team of EUS onsite and take care of SLA management. ...

A Full-time, Director of MLOps Engineering job is available with our client, a leader in the financial industry, Data Analytics, located in NYC. This is a remote role. The Data Science COE at our client in delivers AI capabilities and advancements to our Ratings products and services. AI ML team ...

If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request. Support the day-to-day field service and repairs operation in order to maintain compliance to the customers' contractual SLA r...

Who We Are Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner's 80,000 square foot complex occupies an entire city block of East...

... of SLA management. • Demonstrate outstanding understanding and communication skills when working with clients • Perform break-fix support for a wide range of hardware, software and mobility ...

Lead team of EUS onsite and take care of SLA management. * Demonstrate outstanding understanding and communication skills when working with clients * Perform break-fix support for a wide range of ...

Communicates and works with all senior staff and managers, displaying respect and professional communication. SKILLS * Ability to communicate in English verbally and written. * Exhibited Competency ...

SLA %, labor efficiency, quality + accuracy %, etc.) * Collaborate with delivery partners to manage customer service operations and coordinate outbound schedules to meet on-demand picking ...

Experience of managing and utilizing system management tools * Experience in working with ticket system service Now and an understanding of priorities and SLA's. * Experience of providing cross ...

Monitor the Client Service SLA/KPIs and prepare dedicated reporting and documentation to provide ... Manage and monitor the Regional budget * Explore the markets trends, solutions and innovations and ...

Ensure all DOH, SLA, OSHA, and any other applicable standards are being met, conducting spot ... Lead pre-shift meetings, as assigned, communicating event specific information, management ...

Supports Commercial Lead with negotiation of solution related schedules (SoW, SLA etc.) * Manages solution team and ensures solution related deliverables are completed * Identifies and adds to the ...

... within SLA time period 11. Attend customer meeting and full fill customer expectations 12. Operational management of a Global Exchange domain 13. Participate in a 24X7-hour on-call rotation to ...

Management and monitoring of the Trading Voice and Voice Recording infrastructure. * Perform ready ... Ensure deadlines and SLA are met. * Collaborate with members of the NOC in other Regions to ensure ...

Manage and update returns dashboard and internal trackers to ensure all returns are processed within company SLA's You Have: * Experience in a Customer Service or Customer Experience role * A passion ...

... SLA requirements. * Responsible for overseeing the maintenance and repair of field equipment ... Provide and manage hardware and software support and maintenance. * Responsible for contributing to ...

Management and monitoring of the Trading Voice and Voice Recording infrastructure. * Perform ready ... Ensure deadlines and SLA are met. * Collaborate with members of the NOC in other Regions to ensure ...

Achieve goals including KPI's established by the support manager which include: * KR: > 90% First response SLA * KR: > 90% Resolution SLA * KR: > 90% Follow up Response SLA * Always provide an ...

We take client service so seriously that client satisfaction is the one and only SLA we guarantee ... Strong time management and ability to prioritize * Ability to thrive in a fast-paced environment ...

... Management teams. · Compliance and Litigation Team support with data search, extraction, and delivery as/when needed. · Adhere to Internal Controls and procedures. · Ensure deadlines and SLA are ...

... risk management across the region. Working in parallel with other regional leads to ensure ... Reporting and communication of all compliance, governance, KPI and SLA matters within agreed time ...