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Overview Yale New Haven Hospital, Saint Raphael Campus We are actively hiring Registered Nurses across the following Medicine units: • SLA 3 - Adult Acute Care Medicine with Telemetry, • SLA 4 - Adult Acute Care Medicine with Telemetry, • SLA 5 - Adult Acute Care Renal and Palliative Specialty Medicine, • V5N - Adult Acute Care Medicine with Telemetry, • V5W - Adult Acute Care Medicine with Telemetry, • V4W - Acute Care for Older Adults Medicine with Telemetry, • Cel 3 - Adult Acute Care Medicine, • Cel 4 - Adult Acute Care MedicineTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Works Under The Supervision Of The Nurse Manager/Clinical Coordinator. The Registered Nurse (Rn) Assesses, Plans, Implements, Evaluates And Supervises Individual Patient Care On A Nursing Unit/Department According To Unit Policies And Procedures. Provides Supervision Of Non-Rn Personnel On The Assigned Unit. When Assuming The Charge Role, Delegates And Supervises Unit Activities. May Be Requires To Work On Other Nursing Units According To Distribution Of Staff And Patients. Performs Other Duties As Assigned Or Requested In Order To Maintain A High Level Of Service. EEO/AA/Disability/Veteran Responsibilities • Assesses The Patient's Physical And Psychosocial Condition On An Ongoing Basis Throughout The Continuum Of Care., • Develops, Communicates And Documents A Plan Of Care Reflecting Individualized Patient Problems And Interventions To Achieve Desired Outcomes, Involving The Patient, Family And Healthcare Team In This Process., • Implements And Coordinates This Plan Of Care In Collaboration With The Healthcare Team., • Evaluates The Effectiveness Of The Plan Of Care, Patient?S Response To Care, And Readiness For Discharge. Revises The Plan Of Care As Needed And Makes Referrals Where Indicated., • Plans For Education After Assessing The Individual Learning Needs And Readiness Of The Patient And Family. Provides Educational Opportunities And Documents Outcomes., • Functions As A Preceptor To New Staff., • Functions As A Charge Nurse., • Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review., • Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit., • Demonstrates Competency In The Care Of The Neuro Patient, • Demonstrates Skill And Knowledge In Neuro Assessment, • Demonstrates Skill And Knowledge In The Airway Management Of The Neuro Patient, • Demonstrates Skill And Understanding In Caring For A Trached Patient, • Demonstrates Skill And Understanding In Assisting The Physician And Caring For The Patient During Special Neuro Procedures, • Demonstrates Knowledge And Understanding Of Our 'Tia' Teaching Program, • Performs Pharynaeal, Endotracheal, Tracheostomy Suctioning According To Established Policy And Procedure: Pharynaeal, Endotracheal, Tracheastomy, • Demonstrates Skill And Understanding In The Use Of Equipment And Care Of Patient In A Halo Brace, • Demonstrates Skill And Understanding Of Nursing Responsibilities And Interventions For The Patient On A Ventilator Qualifications EDUCATION Graduate Of An Accredited School Of Nursing; BSN Preferred. Proficient In Use Of Computer Software To Include Electronic Patient Records. Must Have Ability To Use Internet For Literature Searches Regarding Care For Patients. EXPERIENCE N/A LICENSURE Valid State Of Connecticut Registered Nurse License SPECIAL SKILLS BLS Required

Position: Rooftop Manager Location: Gansevoort Meatpacking – Rooftop Bar & Lounge Compensation: $85,000 – $90,000 annually About Us: Located in the heart of the Meatpacking District, Gansevoort’s Rooftop Bar & Lounge is one of New York City’s premier nightlife and hospitality destinations, known for elevated service, vibrant energy, and luxury guest experiences. We are seeking an experienced and hands-on Rooftop Manager to lead operations in a fast-paced, high-volume environment. Position Summary: The Rooftop Manager is responsible for overseeing the daily operations of the rooftop venue, ensuring exceptional guest service, operational efficiency, team leadership, and financial performance. This role will manage front-of-house operations, maintain luxury hospitality standards, and lead teams through high-volume evening and nightlife service. Key Responsibilities: • Oversee all rooftop operations, including bar, lounge, and guest experience, • Lead, train, coach, and develop front-of-house teams, • Ensure service standards align with Gansevoort Core Values and Coyle Standards, • Manage staffing levels, scheduling, labor costs, and operational flow, • Monitor guest satisfaction and promptly resolve service concerns, • Partner with culinary, beverage, security, and hotel leadership teams, • Maintain cleanliness, safety, and compliance with DOH and SLA standards, • Support special events, activations, and VIP experiences, • Drive a culture of accountability, professionalism, and hospitality excellence Qualifications: • Minimum 3–5 years of management experience in upscale hospitality, nightlife, or high-volume venues, • Strong leadership and team development skills, • Experience managing busy bar/lounge operations preferred, • Excellent communication and problem-solving abilities, • Ability to remain calm and organized in a fast-paced environment, • Flexible schedule, including nights, weekends, and holidays, • NYC Food Handler’s Certificate and alcohol service knowledge preferred What We Offer: • Competitive salary, • Opportunity to lead one of NYC’s most recognized rooftop venues, • Growth opportunities within Gansevoort Hotel Group, • Dynamic and energetic work environment

Job Description: • Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations. Responsibilities: - Incident Management & Resolution: • Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager., • Perform triage and assignment of site alerts/incidents., • Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely., • Adhering to SLAs agreed in the Scope, • ITIL Processes awareness and adhering to ITIL process workflow. Site Operations & Preventive Maintenance: • Conduct daily site walkthroughs and routine checks., • Maintain site-specific knowledge base and update manuals., • Performs routine maintenance and preventive checks to ensure the health of critical IT systems, • Assist in planned change management activities requiring on-site presence. Collaboration & Communication: • Bridge between L2/L3 support teams and business stakeholders., • Engage and escalate IT issues impacting business operations., • Coordinate and shadow dispatch engineers during work completion., • Reporting to the Track Lead / Team Lead at Site, • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to, • resolve those problems, • Troubleshooting technical issues, • Attends operations related meetings., • Site review & meetings with site SPOC., • Meetings with vendors, OEMs on open actions, • Project support meetings Required Skills / Qualifications: • Minimum 5-77yrs hands on dedicated experience as deskside/Onsite support/local IT engineer, • Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills., • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices, • Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations., • ServiceNow for SLA tracking and ticket management., • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc), • Hands on experience in handling Data center hardware., • Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology., • Strong Customer service skills, • Able to handle unforeseen situations., • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility • Might need to travel to other sites based on demand and requirements., • On-call requirement for P1/Urgent issues outside regular support hours (local business hours)., • Handle operations and customer requirements as per process and agreed SOW., • Possible rotational shifts. Soft Skills • Excellent communication and conversation skills (Verbal and Written), • Coordination with HCL internal teams, stakeholders, and vendors, • Good documentation skills, • Good working knowledge of MS OFFICE, • Should have a great customer handling skill, • Can drive HCL’s value and its methodology, • Ability to adjust to evolving processes HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

About the Role We're looking for a seasoned operator from the corporate travel world — someone who's built processes, managed teams, and thrives in the weeds of complex, high-stakes trip logistics. This is not a relationship-fluff role. It's a builder role: you'll create the systems, SOPs, and escalation infrastructure that allows a team of 6–8 travel agents to deliver flawless experiences for ultra-high-net-worth clients at serious scale. You'll be the operational backbone of our client services team, the final eye on quality, the architect of process, and the shield between the CEO and every request that doesn't need to reach her desk. If you're energized by finding inefficiencies, fixing them before they happen again, and holding a team to an exceptionally high standard, this role was built for you. What You'll Do Team Management & Accountability • Directly manage 6-8 travel agents, overseeing daily workflows, scheduling, and performance against SLAs, • Monitor a high-ticket request volume (100+ per week) across agents simultaneously managing multiple trips, events, and client requests, • Audit team adherence to SOPs and provide consistent coaching to ensure 100% alignment with brand standards, • Onboard and train new team members, building a repeatable ramp process, • Forecast staffing needs based on trip volume and complexity to prevent burnout and coverage gaps, • Deliver monthly reports on SOP adherence, QA results, team workload, and capacity planning Process Architecture & The Playbook • Write, audit, and maintain the "Sienna Charles Way" — our SOPs for trip planning, vendor coordination, client communication, and escalation handling, • Build and own a tiered escalation system that routes the right issues to the CEO while shielding her from requests that can and should be resolved at the team level, • Conduct root cause analysis on service failures and escalations; document findings and update processes to prevent recurrence, • Continuously analyze team feedback and client escalations to identify operational gaps and implement fixes fast Quality Assurance & Compliance • Perform QA on all client-facing communications — itineraries, proposals, emails — ensuring they are error-free, logistically sound, and on-brand before they go out, • Monitor the integrity of client profiles, vendor data, and trip details for accuracy at all times, • Track and enforce SLA compliance across the full agent team Trip Operations & Logistics • Monitor ALL active trips at all times - you are the eyes on the board, • Oversee complex, layered itineraries with international partners across multiple time zones, • Serve as the senior escalation point for in-trip issues, handling urgent situations with a structured, drama-free approach Tech Stack & Automation • Serve as administrator for Monday.com, Kustomer, and Google Workspace, • Build automations to eliminate manual data entry (booking confirmations, follow-up sequences, task routing), • Ensure all platforms communicate seamlessly to reduce double-work and human error, • Note: We are developing a proprietary app later this year, so please highlight any relevant experience with product development, beta testing, or tech build-outs in your cover letter Customer Success & Retention • Track membership timelines and execute proactive renewal workflows starting 60 days prior to expiration, • Monitor at-risk client behavior and usage patterns to flag churn risk early and drive retention What We're Looking For • 5+ years in corporate or luxury travel, with at least 2 years in a team lead, operations manager, or senior agent role, • Level 3 travel agent experience with a corporate or high-volume background — execution-first mindset required, • Proven experience managing teams of 3+ and building operational infrastructure from scratch, • Deep familiarity with complex touring programs and layered international logistics, • Experience in process architecture, SOP development, automation, and QA, • Proficiency with CRM platforms; Monday.com and Kustomer experience a strong plus, • Background in customer success, experience in retention management a plus, • Comfort working across time zones and with international vendor networks, • Strong analytical instincts — you can read data, spot patterns, and act on them, • Experience onboarding and training new team members, • Salary range: $70-90k depending on experience Who You Are • Detail-obsessed: You catch the typos, formatting glitches, and logic gaps others miss; and you build systems so they don't happen again, • Calm under pressure: Urgent travel escalations don't rattle you; you triage, communicate, and resolve with structure, • A builder: You're not here to maintain the status quo, you're here to create the playbook, then hold everyone to it, • SOP-driven: You believe that great service is repeatable, and repeatability requires process

Job Description Who We Are REEF is an ecosystem of digital and physical solutions that connect goods, services and experiences to consumers around the world. A key platform that REEF has developed within this ecosystem is launching ready-to-operate logistics businesses. REEF is seeking applicants to become Owner-Operators (we proudly call them “Ulysses”) to run middle-mile and last-mile delivery operations. Becoming a Ulysses operator isn’t a job, it’s your path to business ownership, giving you uncapped income potential. We offer the tools, platforms, and support to help you turn your dream into financial freedom. This is an opportunity to run and grow your own business – without the heavy financial investment typically required to start from scratch. What we ask of you – show up, be inspired, be hard workers and “increase your surface of luck”. What We Offer As a Ulysses operator, you will have access to: • High Sales Potential – Scale efficiently to make $20,000 - $100,000 top-line per week, • Immediate Customer Demand – Daily routes already lined up, • Tech & Dispatch Tools – Access our platform for fleet management, routing, and sales & performance tracking, • Flexible Fleet Options, • Bring Your Own Vehicle – Use your own cold chain-compliant refrigerated van or box truck (non-CDL), • Use REEF’s Fleet – Access to non-CDL, fully-equipped refrigerated vehicles are available (a refundable deposit per vehicle is required). Auto insurance included., • Exit Flexibility – Ability to leave the program with 90-day notice and receive your deposit back What You’ll Do • Oversee a mixed fleet of vans and box trucks across middle-mile and last-mile delivery routes, • Recruit, schedule, and coach drivers to meet on-time performance (OTP) and customer satisfaction goals, • Maintain full control of your P&L – monitor revenue, manage expenses, and drive sustainable profitability, • Manage fleet logistics flow from order pickup to delivery, • Own key operational metrics such OTP, Service Level Agreement (SLA) compliance and Net Promoter Score (NPS) Minimum Requirements • 3+ years in logistics, fleet management, or depot operations, • Strong leadership experience; able to manage 10-30 drivers and multi-vehicle operations, • Must have legal right to establish and operate a Limited Liability Company (LLC), • Have an entrepreneurial spirit; must be ready to run and scale your own logistics business, • Must be motivated by the pursuit of autonomy, fulfillment and financial freedom. Preferred Qualifications • Strong business acumen; comfortable with managing working capital, payroll and running a P&L, • Experienced with OTP, SLA compliance and NPS If you are ready to take ownership of your career and build a meaningful, profitable logistics business, we invite you to apply today to reserve your spot in an upcoming information session.

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,, • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and, • Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit _. Position Summary: Join our first-of-its-kind Integrated Benefits team as a Benefit Operations Specialist, where you will play a pivotal role in delivering comprehensive medical and pharmacy benefit programs for Judi Health clients. You will lead benefit configuration, claims testing, and quality assurance processes, ensuring accuracy and efficiency across all implementations. This position offers the opportunity to influence operational best practices and contribute to a team that is redefining how integrated benefits are delivered in the healthcare space. Position Responsibilities: • Responsible for all aspects of benefit configuration, including new plan setup, plan change setup, claims testing, and regular audits, • Drives cross-functional collaboration with the product/dev team as well as additional stakeholder teams to ensure client customized requests are configurable for both new plan setups and plan changes, • Clearly communicate benefit configuration setup and testing process or specific test claims to clients in a concise way that can be understood by users who are not experts in benefit areas, • Make recommendations to streamline the work processes and systems that impact plan/benefit design to create efficiency and quality outcomes, • Works cross-functionally to create new benefit options aligning with market needs, including expansion in government programs, • Develop standards and custom batch testing scenarios and inputs, reviewing test claims output to validate claim accuracy against the clients' benefit design, • Develops standard policy and procedures, training materials and provide education for training and presentation to cross-functional teams, • Maintain acceptable and appropriate quality levels and production SLA response time, • Participate in client meetings to assess new client benefit information or change requests to ensure design of Judi logic ties to the benefit configuration intended to meet client needs, • Partner with leadership to develop benefit plan designs and ensure that the plan designs meet client requests, Health Plan strategic/business parameters, and all regulatory and other oversight agencies' requirements, • Partner with Client Services team as clients go live and troubleshoot benefit-related discrepancies, errors, and problems, • Support general business or team needs, as assigned, • Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance Qualifications: • Bachelor's degree preferred, • 5+years of TPA / health plan experience in Medical Benefit configuration, benefit testing, claims monitoring, SPD creation, Medical Coding or other applicable department needs, • 3+ years of experience with Cigna a plus, • Pharmacy, Dental, or Vision experience a plus, • Self-funded plans, Medicare/Government programs and ERISA experience preferred, • Tremendous attention to detail, ability to shift priorities easily and ability to work in high paced, deadline drive environment., • Exceptional written and verbal communication skills, • Experience working with product/dev teams and familiarity with Agile, preferred, • Preferred: experience working with structured or unstructured data in Excel, SQL, and other data visualization tools Certifications: • IFEBP certification a plus This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job. Remote, US Salary Range$75,000—$90,000 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at_.

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Quality Data Associate role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Health, Dental, Vision and Life Insurance options, • 401K plan, • Paid holidays, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: Meeting & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions

beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters — now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. As we approach $30M in ARR and continue to grow more than 100% YoY, our expanded product suite (featuring our ad network, website builder, and paid tiers) positions us for the next stage of hypergrowth. beehiiv's Ad Network connects thousands of newsletter publishers with advertisers across every major vertical. The CSM team manages our advertiser relationships and is tasked with growing and scaling those relationships as the beehiiv platform grows. This role sits at the intersection of revenue ownership, team leadership, and client strategy. You'll manage a team of Ad Network CSMs while also deeply understanding our product set, our opportunities and constraints, and designing our path forward alongside the rest of our leadership team. This candidate would ideally be based in the U.S. Please note that compensation is dependent on experience. Ideally, you'll have: • 6+ years in digital advertising, ad sales, or a closely adjacent field., • 2+ years managing a team, with a clear track record of raising the bar for your team — not just supporting them, • Startup background strongly preferred — you're used to doing more with less, and that doesn't frustrate you, it motivates you, • Technical curiosity and self-sufficiency — you figure things out, you build what you need, and you don't wait for someone else to hand you the answer, • Comfortable being uncomfortable — you won't always have a playbook, and ambiguity doesn't slow you down, • Bias toward action — you see a gap, you close it. You don't surface problems without owning a solution, • Exceptional written and verbal communication — fast, clear, and calibrated to the audience, whether it's a brand partner or a direct report, • Process-builder and process-follower — you create systems, and then you actually use them, consistently, • Growth mindset — you study what's working, you ask hard questions, and you actively make things better What you'll be responsible for: Team leadership & accountability: • Manage, coach, and develop a team of Ad Network CSMs, • Hold a high bar for SLA compliance, HubSpot hygiene, client communication standards, and revenue accountability — these aren't suggestions, they're the baseline, • Run tight 1:1s and team rhythms that drive output, not just check-ins — you expect results, and you make that clear, • Build a culture where people bring solutions, not problems — and model that behavior yourself, • Own onboarding and ramp for new CSM hires Revenue & accounts: • Carry a personal revenue number alongside your team's collective quota, • Potentially own a handful of top-priority advertiser accounts end-to-end, • Develop and execute account strategies tied to performance data, new product launches, and work to identify advertisers best positioned to scale spend, • Coach your team to drive retention, renewals, and upsells across the book Strategy, process & scale: • Build playbooks and training for the CSM team where you see gaps, • Translate new product capabilities into concrete sales strategies your team can execute immediately, • Think about leverage: as the team and account load grow, we want to increase our leverage per person and not grow only through headcount., • Use technology & data: AI tools, automation, dashboards, etc., to multiply the team's output without multiplying the team's size, • Identify gaps in client experience and own solutions from idea to implementation — no waiting for another team to fix it, • Maintain consistent reporting, pipeline visibility, and CRM discipline across the team Product & platform fluency: • Deeply understand how beehiiv's ad products work well enough to speak credibly to advertisers about measurement, attribution, and performance, • Identify where product gaps or platform limitations are creating friction for the CSM team, and advocate clearly for what needs to change, • Be technical enough to build your own solutions when they exist — whether that's a recurring workflow, a tracking tool, or a client-facing resource —, • without waiting for eng or ops to do it for you Client experience: • Set and uphold fast response time SLAs across the team as non-negotiable, • Act as a point of escalation for complex advertiser issues, owning resolution from start to finish, • Ensure every advertiser interaction reflects a high standard — informed, fast, and accountable Why this role might be for you: • Thrive in hybrid roles blending customer success, commercial impact, and relationship depth, • Surface problems, provide solutions, and drive them to resolution, • Move with urgency while exercising sound judgment, • Treat process as a foundation for scale; follow it, improve it, use it, • Ramp fast on technical products independently and speak credibly to customers, • Effective in lean, resource-constrained environments, comfortable building as I go Why this role might not be for you: • You're looking for a pure sales role or a pure relationship management role — this is neither, • You expect a large support org around you to handle execution. You surface problems without bringing solutions, • You move slowly, • You treat the process as optional, • You need heavy hand-holding to get up to speed on how products work, • You've only operated in large, well-resourced companies and struggle without that infrastructure Why beehiiv? • Bias towards action: Our first impulse is to act. We don't get bogged down in unnecessary processes or bullsh**. Perfection is the enemy of progress., • Ownership mentality: This company is ours. We go the extra mile because that's what owners do. Every day, people step up to take on tasks outside of their responsibilities and do whatever it takes for us to succeed., • Building is in our DNA: We are obsessed with improving every aspect of our platform (and ourselves). Whether it's our product, support, or partnerships, we never stop working to improve it., • We answer to our users: Nothing matters more than serving our users. If our users fail, we fail., • Ego comes second, but winning comes first: We put our egos aside to work collaboratively and build something special. It doesn't matter whose idea or whose vision — we're here to create the best outcome. We're here to win. We'll take care of you: • Competitive Salary, • Stock Options, • Health, Dental, and Vision Insurance, • 401(k) Employer Match, • Unlimited PTO (mandatory 10 days per year minimum), • Annual In-person Team Retreat, • Unlimited Book Budget, • Monthly Wellness Days (every third Friday of the month!)

BlastPoint is a B2B data analytics startup located in the East Liberty neighborhood of Pittsburgh. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including energy, finance, retail, and transportation, BlastPoint’s Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers’ financial stress. Founded in 2016 by Carnegie Mellon Alumni, we are a tight-knit, forward-thinking team. • Solve Challenging Problems: BlastPoint’s platform incorporates cutting-edge approaches to geospatial data, psychographic clustering, data enrichment and a dynamic visualization environment, all at scale. We’re working to break new ground by pulling insights from high-dimensional data. And we’re pushing ourselves to try new and better ways to approach every step of our process., • Have An Impact: Small but mighty, BlastPoint’s growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data. What we do positively impacts the lives of millions of Americans (and beyond)., • Make Positive Change in the World: Our solutions reduce paper consumption, help struggling families pay their bills, and promote clean energy. We also offer our platform for free to nonprofits and civic-oriented organizations., • Employee-Focused Culture: We support the individual needs of our team, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO. We also tailor growth opportunities, from skills training to industry conferences., • Equal Opportunity Employer: BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national origin, age, disability, or genetics. Everybody matters We beat expectations Innovation built on a foundation Cards on the table, always "The smartest systems from the most comprehensive data built by the best people” Working with industries that form the backbone of the US economy (energy, finance), BlastPoint brings hallucination-free, auditable AI to teams that are struggling to be heard by their customers. BlastPoint’s self-serve AI platform not only forecasts customer behavior, it delivers proven playbooks that help teams engage customers through targeted outreach strategies designed around what truly resonates with them. BlastPoint's ROI-driven solutions have earned a 100% retention rate, with dozens of use cases, such as improving CSAT, reducing payment defaults, or increasing program adoption. Customers are able to reap results quickly, often within weeks of implementation. Founded by a team of Carnegie Mellon AI engineers, BlastPoint's solutions cover 23% of US households through partnerships with leading utility companies. Focus: Everyone at BlastPoint is highly motivated and driven for success. BlastPoint’s unique technology has brought significant results to our customers, creating huge opportunities for growth and developing a brand in the customer intelligence domain. BlastPoint offers an open culture to its employees, allowing them to bring new ideas and offer freedom in achieving results and objectives. Growth: BlastPoint is poised to make a difference in customer intelligence space and is at the brink of multifold growth. BlastPoint is a fit for anyone who wants to grow their career fast, take challenges, and make it big. Solve Challenging Problems: Customer intelligence is required in every aspect of business. BlastPoint’s platform incorporates cutting-edge approaches to geospatial data, machine learning, psychographic clustering, data enrichment, and a dynamic visualization environment–all at scale. Have An Impact: Small but mighty, BlastPoint’s growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data. What we do positively impacts the lives of millions of Americans (and beyond). Make Positive Change in the World: BlastPoint is all about green value. Our solutions reduce paper consumption, help struggling families pay their bills, and promote clean energy. We also offer our platform for free to nonprofits and civic-oriented organizations. Employee-Focused Culture: We support the individual needs of our team, from schedule and time-off flexibility to generous compensation benefits. We also tailor growth opportunities, from skills training to industry conferences. We are seeking a Senior Technical Project Manager to lead complex software implementations and cross-functional initiatives across Engineering, Data Science, Launch, and Customer Success. This role is responsible for driving projects from SOW through delivery with speed, structure, and visibility. This is not a coordination role. This is a delivery driver role. The ideal candidate brings deep technical project management experience, thrives in Kanban-based environments, and proactively identifies risks before they become blockers. They do not write production code, but they understand development workflows, APIs, data pipelines, and system dependencies well enough to challenge assumptions and drive clarity. This role will directly impact BlastPoint’s time to value, delivery predictability, and operational transparency. • Coordinate with the sales team to understand client requirements, technical constraints, and delivery expectations post-sale, ensuring clear scope boundaries and feasibility., • Review Statement of Work (SOW) documents and translate all deliverables, technical dependencies, and committed timelines into structured Kanban workflows within Asana., • Manage the end-to-end implementation process, including sales transfer, technical discovery, data onboarding, development coordination, platform delivery, and successful handoff to Customer Success., • Develop detailed, dependency-aware project plans that sequence engineering, data, and launch workstreams to reduce time to value., • Own and maintain real-time Kanban boards in Asana, enforcing work-in-progress (WIP) limits, identifying bottlenecks, and ensuring full visibility into project status., • Drive weekly standups focused on blocker removal, risk surfacing, and forward momentum across development and cross-functional teams., • Proactively identify, document, and mitigate technical risks, scope gaps, and resource constraints before they impact timelines., • Serve as the primary coordination point for Engineering, Data Science, and Customer Success, ensuring clarity of requirements and acceptance criteria., • Translate technical requirements into actionable project tasks, ensuring stakeholders clearly understand sequencing, ownership, and definitions of done., • Establish structured discovery processes to eliminate unknown scope gaps and prevent downstream delivery issues., • Monitor project health through cycle time, blocker aging, SLA adherence, and scope variance reporting., • Build and maintain executive-level dashboards that provide visibility into delivery timelines, risks, and performance trends., • Lead project kickoff meetings, technical working sessions, and post-implementation retrospectives., • Implement and continuously refine standardized Kanban-based project management methodologies across teams to improve TTV., • Partner with leadership to reduce implementation cycle time and improve delivery predictability., • Manage one-off customer initiatives with disciplined change control and documented scope adjustments., • Ensure no initiative progresses to production without clear engineering ownership, validation, and alignment with company development standards., • Establish and maintain strong relationships with key stakeholders across Sales, Engineering, and Customer Success., • Regularly report on project progress, delivery performance metrics, quality outcomes, and customer satisfaction indicators., • 5 - 8+ years of technical project management experience in SaaS or data environments., • Demonstrated experience managing development teams (without acting as a developer)., • Strong understanding of APIs, data integrations, and system architecture., • Expert-level familiarity with Asana., • Hands-on experience running Kanban systems (WIP limits, flow management, cycle time tracking)., • Proven track record reducing implementation timelines., • Strong risk management and scope control experience., • PMP, PMI-ACP, or equivalent preferred.

_ provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the and testified before the _ on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. We’re looking for a strong Engineering Manager to lead a backend/platform-focused engineering team responsible for powering SentiLink’s core products. This team owns the backend systems, external APIs, and services that power these experiences, as well as the technical foundation that ensures the product is scalable, reliable, and secure. You will lead a small but growing team of engineers responsible for building API-driven systems, evolving our platform architecture, and enabling product teams to move quickly with confidence. This role sits at the intersection of backend platform development, technical architecture, and people leadership. You’ll partner closely with product, data science, infrastructure, and front-end engineering teams to deliver high-quality systems in a fast-moving environment. We are looking for a manager who is fundamentally a strong backend engineer and enjoys staying close to technical work, contributing to architecture, guiding design decisions, and unblocking complex systems challenges. This is a remote, US-based position. Technologies: React, Golang, Python, PostgreSQL (RDS), Docker, OpenSearch, AWS technologies (Lambda, Cognito and other standard services) Lead and grow a team of backend/platform engineers building the systems that power Intercept and other critical applications Drive execution across planning, prioritization, and delivery with a focus on reliability and scalability Own the technical direction of backend services and APIs, ensuring systems are secure, performant, and maintainable Partner with product and front-end teams to translate product requirements into robust backend architectures Collaborate with data science to productionize models and integrate decisioning systems into APIs and workflows Work closely with infrastructure to improve system reliability, observability, and developer experience Contribute to architectural decisions and guide the long-term evolution of our platform Maintain high standards for code quality, testing, and operational excellence Support incident response and ensure systems meet SLA expectations Hire, mentor, and develop engineers while maintaining a high hiring bar Foster a culture of ownership, accountability, and continuous improvement Contribute to code and technical problem-solving as needed 3-5+ years of engineering management experience leading backend or platform teams Strong background as a senior or staff-level backend engineer Deep experience building API-driven systems using languages like Golang, Python, or similar Strong understanding of distributed systems, scalability, and system design Experience owning and evolving backend architecture in production environments Track record of shipping complex, customer-facing or platform systems Comfortable leading technical discussions and diving into implementation details Experience working in fast-paced, startup or growth-stage environments Experience building platforms that support product teams (internal APIs, shared services, developer tooling) preferred Familiarity with data-intensive systems, search (OpenSearch), or risk/decisioning systems preferred Experience in fintech or highly regulated environments preferred $200,000/year - $240,000/year + equity + benefits Employer paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more! 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Who is Blueprint? Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is currently looking for a Customer (Billing) Support Agent (Polish fluency required) to be part of the team. The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The Customer (Billing) Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience. Duties/Responsibilities: • Deliver world-class customer service by following established departmental policies, processes, and standards, • Manage and respond to customer support tickets within the established SLA and performance guidelines, • Respond to customer tickets with relevant information and directions in an organized and concise manner, • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues, • Communicate and explain information to the customer in writing with a focus on first-time resolution., • Multitask between multiple tools and systems and apply information and knowledge to customer situations., • Consistently meet and exceed customer satisfaction and productivity metrics, • Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic, and high- transaction environment., • Coordinate internally with other teams as needed to provide feedback and help resolve issues, • May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries, • May be assigned to assist in other ticket queues as needed, • Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day, • Additional duties and special projects as assigned. Qualifications: • A minimum of 1 year of customer service experience, • 1+ years in customer support and/or technical troubleshooting is strongly preferred, • Written and verbal fluency in English language required, must pass Language Assessment Test, • Written and verbal fluency in Polish required, must pass Language Assessment Test, • Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues, • Proficient with Microsoft Office Suite or related software. Skills/Abilities: • Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools, • Ability to function well in a high-paced, metric driven and at times stressful environment, • Have a customer focus mindset - career orientation towards customer service, • Excellent time management skills with a proven ability to meet deadlines, • Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries, • Ability to receive and apply constructive feedback, • Excellent verbal and written communication skills, • Excellent interpersonal and customer service skills, • Excellent organizational skills and attention to detail., • Some online game knowledge and experience preferred Work Environment: • The work environment is usually a traditional office, indoor setting with no exposure to outside elements., • This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved., • This position requires no travel., • May work remotely based on adherence to the organization’s work from home policy., • Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Physical Requirements: • The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions., • The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($23.00 - $25.50). The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: _ Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: • Medical, dental, and vision coverage, • Flexible Spending Account, • 401k program, • Competitive PTO offerings, • Parental Leave, • Opportunities for professional growth and development FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: We are hiring a senior customer‑facing strategist and operator to serve as a trusted advisor for our largest and most complex gig economy customers. Our Sr. Customer Success Partner, Gig Strategy & Operations owns customer relationships and provides subject matter expertise across risk, trust, safety, and compliance. The individual in this role does not own customer programs directly. Instead, they partner closely with customers to influence safer program design, translate customer needs into product and technical inputs, and guide customers toward best‑in‑class risk outcomes using First Advantage solutions. While the role is 100% remote, individual must be located in the United States. Responsibilities: • Own senior‑level customer relationships and serve as a trusted advisor on user trust, safety, risk, and compliance strategy for gig economy platforms., • Act as the primary liaison between customers and internal teams, ensuring customer needs and concerns are clearly understood and addressed through partnership., • Provide subject matter expertise and thought leadership to help customers design, evaluate, and improve their own risk and trust programs., • Partner with customers and internal teams to address concerns and escalations through structured analysis and clear recommendations., • Help define, interpret, and communicate customer‑level metrics and trends to support informed decision‑making., • Translate customer requests and operational challenges into clear product and technical requirements for Product, Engineering, and Data teams., • Influence Product roadmap priorities based on aggregated customer insights and observed risk patterns., • Identify upsell and cross‑sell opportunities by connecting customer risk gaps to First Advantage solutions and articulating value., • Support Sales and Customer Success teams with analytical insights and customer narratives during renewals and expansions. What You May Need to be Successful: • 7+ years of experience in trust & safety, risk operations, compliance, fraud, vendor operations, program management, or scaled customer operations within high‑volume environments., • Direct ownership of operational programs at scale, including background checks, identity verification, fraud prevention, continuous monitoring, or quality assurance workflows., • Proven ability to own customer escalations end‑to‑end, including root cause analysis, remediation planning, and executive‑level communication., • Hands‑on experience defining, tracking, and improving operational KPIs, such as accuracy, turnaround time, SLA performance, compliance rates, or quality scores., • Demonstrated partnership with Product and Engineering teams, translating operational or customer needs into clear technical requirements or roadmap inputs., • Experience influencing or managing external vendors or partners, including performance management, audits, or quality controls., • Background in gig economy, marketplace, or high-volume operational environments preferred Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel, • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays, • Access to new tech and growth opportunities, and leaders who want to see you succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90,000-$110,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Director of Product Management - Streaming BUSINESS UNIT: CCR Media FUNCTION: Product Management REPORT TO: Chief Operating Officer CLASSIFICATION: Exempt NOTE: No H1B sponsorship LOCATION: Remote - US based EDUCATION: BS in Applied Mathematics, Computer Science, Engineering, IT/MIS or a related technical field; MBA or advanced degree preferred EXPERIENCE: 8+ years of experience in product development and strategy Position Overview CCR Media is the engine behind modern media. We build cutting-edge technology that captures and connects streaming and broadcast content across thousands of channels worldwide. Our platforms power the world’s leading media measurement, analytics, and technology companies by delivering real-time data, global scale, and the infrastructure required to innovate in today’s streaming-first ecosystem. Our clients are some of the largest Media Measurement, Media Analytics and Consumer Electronics companies in the world. The Director of Product Management – Streaming will lead the refinement and execution of CCR Media’s strategy to develop a content analytics and optimization platform that will underpin streaming measurement for the industry. This role is responsible for defining and building a recommendation engine which will determine the most important content to enable clients to fingerprint and measures across major streaming platforms; with the goal of maximizing measurable coverage and improving the ACR match rates for leading TV OEM platforms. This leader will design and operate a data-driven optimization framework that continuously analyzes viewing data from TV OEM platforms to refine and prioritize the streaming content CCR enables clients to analyze and measure. Sitting at the intersection of product, engineering, data science, and client service, the Director will leverage their network and deep understanding of the rapidly evolving streaming ecosystem to identify gaps and opportunities in the market. They will then use this knowledge to create scalable, high-impact products that strengthen CCR Media’s capabilities and industry leadership. What You’ll Accomplish Streaming Content Strategy & Optimization • Own the strategy and execution of CCR Media’s streaming content measurement optimization framework; focused on improving effective match rates across OEM ACR platforms, • Develop and manage a close-loop, data-driven optimization model that continuously analyzes performance data and adjusts content capture priorities to maximize measurable coverage, • Define and evolve streaming app and content cohort prioritization strategies, ensuring operational teams have clear guidelines, service-level expectations and execution frameworks, • Balance premier content capture and backlog depth to maximize detection lift and measurable signal coverage across the streaming ecosystem, • Allocate and optimize daily fingerprinting capacity across prioritized content cohorts to maximize measurement impact, • Analyze weekly performance metrics, detection lift, and match-rate trends to identify drivers of improvement and areas for further optimization, • Continuously refine the content recommendation engine and prioritization models using real performance data and feedback loops, • Leverage external industry datasets and popularity signals to inform content prioritization strategies Streaming Data & Measurement Optimization • Translate OEM viewing data and detection analytics into actionable product insights that improve measurement coverage and fingerprinting efficiency, • Identify opportunities to increase match rates by optimizing content selection, capture timing, content retention policies and fingerprinting workflows, • Evaluate performance drivers and reallocate operational resources based on lift per hour and measurable detection improvements, • Partner with engineering and data teams to scale automation, analytics, and optimization models supporting CCR Media’s streaming measurement platform Streaming Capture & Ingestion Operations Oversight • Oversee the operational frameworks responsible for streaming content harvesting, ingestion, and fingerprint generation across streaming apps and linear environments, • Ensure operational teams execute daily harvesting activities aligned with Product-defined content strategy and prioritization models, • Establish scalable workflows for content harvesting, ingestion, and fingerprint validation across multiple streaming platforms, • Ensure time-sensitive programming, including premieres, live sports, and major streaming events meet strict SLA targets (including sub-hour ingestion windows), • Monitor operational performance, SLA adherence, and ingestion throughput, escalating risks and resolving issues to maintain platform reliability Cross Functional Product Leadership • Serve as the product owner and strategic lead bridging product strategy, engineering, data science, and client stakeholders, • Translate evolving dynamics within the streaming ecosystem into scalable product capabilities that strengthen CCR Media’s measurement platform, • Partner with client teams and OEM partners to ensure CCR Media’s solutions deliver high-quality, scalable detection coverage across streaming platforms, • Build internal visibility through operational dashboards, ingestion logs, and performance reporting that provide transparency into optimization performance and platform health Ideal Candidate Profile Experience & Background • 8+ years of experience in product management, media technology, streaming platforms, or measurement/analytics solutions, • Experience working in the connected TV (CTV), ACR, streaming analytics, media measurement, or digital video ecosystem, • Proven track record of owning data-driven product strategies that optimize performance metrics at scale., • Experience working with or supporting OEM TV platforms such as Vizio, Samsung, LG, Roku, or similar connected TV ecosystems, • Familiarity with the streaming content landscape, including SVOD, AVOD, FAST channels, live sports streaming, and major apps such as Disney+, Prime Video, Netflix, YouTube, and others, • Experience working cross-functionally with engineering, data science, analytics teams, and enterprise clients to deliver scalable technology products, • Background in companies focused on media measurement, audience analytics, ACR technology, streaming platforms, or media data infrastructure is highly desirable Technical & Domain Expertise • Strong understanding of streaming media distribution, content fingerprinting, ACR technologies, or media signal detection systems, • Experience building or operating data-driven optimization frameworks that leverage performance metrics to improve product outcomes, • Familiarity with data analysis, experimentation frameworks, and KPI-driven product iteration, • Experience leveraging third-party data sources and industry signals to inform product strategy and prioritization, • Comfort interpreting large datasets related to content detection, match rates, platform usage, or streaming performance metrics Skills & Leadership Attributes • Strategic thinker with the ability to translate industry dynamics into scalable product capabilities, • Strong analytical mindset with the ability to interpret data and drive continuous optimization, • Excellent communicator capable of bridging technical teams, operational teams, and client stakeholders, • Ability to build structured frameworks, processes, and prioritization models that scale across complex streaming environments, • Demonstrated leadership in cross-functional environments where product, engineering, and data intersect Industry Experience Ideal Candidates would have experience working for or with organizations such as: • Media measurement and analytics companies (e.g., Nielsen, Comscore, VideoAmp, Samba TV, iSpot, Gracenote), • Connected TV or OEM platform companies (e.g., Roku, Samsung Ads, LG Ads, Vizio, Amazon), • Streaming technology platforms or media infrastructure providers, • Media data and content intelligence companies focused on measurement, recognition, or analytics Why CCR Media At CCR Technologies, the parent company of CCR Media, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We’re a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year _ certified employer, we take pride in fostering a culture grounded in our values of: • Pursue Human Excellence, • Partner to Win, • Create Value, Own the Outcome, • Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you’ll have the support you need to thrive. At CCR, you’ll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It’s a place where you can truly build your future. Want to see more about our story, follow the link _ Salary Description $180-250K/year (inclusive of bonus)

Fluent Software Group is part of Valsoft Corporation’s family of operating groups, a global leader in acquiring and growing vertical market software companies. We focus on specialized industries where deep expertise truly makes a difference. At Fluent, we provide founders and their teams with a long-term home—preserving their culture and momentum while unlocking access to new resources, technology, and proven operational playbooks that support sustainable, long-term growth. Fluent is building a growing portfolio of AI-powered products. This role will be dedicated to one of the following products, depending on business needs and candidate fit: • Marea (formerly Alara) An AI-driven dental practice management platform that supports patient communication, scheduling, and operational workflows for dental clinics. • Sadie Enterprise An enterprise-grade AI voice agent built for a major global client. The platform handles live customer calls, processes order changes, and routes requests through a real-time human-in-the-loop approval system used by live operators. This is an active enterprise pilot with strong potential for broader rollout. • New AI Product (TBD) A net-new AI initiative currently in early definition, offering the opportunity to help shape product direction, architecture, and core capabilities from the ground up. We are looking for an AI-native Developer to join Fluent and take end-to-end ownership of one AI product. You will work on a production system used by real customers, building and shipping features, contributing to architectural decisions, and helping scale the platform in a live environment. This is a high-impact role with meaningful ownership from Day 1, offering the chance to go deep on a single product while being part of a broader AI-first organization. • Build and ship production features across the frontend and backend, • Develop operator dashboard UI components (Next.js, React, TypeScript), • Design and implement API endpoints and backend logic (Bun/Elysia, PostgreSQL), • Integrate with external enterprise APIs and internal AI services, • Write and maintain tests for critical workflows, • Own and evolve key product areas, including the approval queue, • Build and refine SLA tracking, escalation logic, and operator workflows, • Create analytics views for call patterns, approvals, and performance metrics, • Support live production operations during the enterprise pilot, • Monitor, debug, and resolve issues in a real-time AI system, • Respond to operator and stakeholder feedback, • Improve system reliability, observability, and performance, • Work closely with senior engineers on architecture and technical decisions, • Participate in code reviews (giving and receiving feedback), • Document systems and features to support long-term maintainability, • 2+ years of professional software development experience, or equivalent high-impact project experience, • Strong working knowledge of JavaScript and TypeScript, • Hands-on experience with React and/or Next.js, • Solid understanding of REST APIs and relational databases, • Experience using AI coding assistants (Cursor, Copilot, Claude, ChatGPT) as part of your daily workflow, • Comfortable owning features end-to-end, from requirements through deployment, • Experience with PostgreSQL or other relational databases, • Familiarity with Tailwind CSS or component libraries, • Exposure to voice AI, conversational AI, or real-time systems, • Experience with enterprise integrations and production environments, • Open-source contributions or side projects you can share High Autonomy, High Impact: Own meaningful work from Day 1 Serious Career Growth: Exposure to enterprise systems, scaling products, and AI-driven platforms Learning-Driven Culture: Work alongside senior engineers using modern, AI-native workflows Entrepreneurial Energy: Build real products, not legacy systems Competitive Offer: Compensation, health, dental, vision, PTO, and more Team-First Mindset: Collaboration, knowledge sharing, and global connections Help us scale an AI-powered enterprise platform—without losing the speed and ownership of a startup environment. At Fluent and Valsoft, your work will ship, scale, and make an impact from Day 1. #FluentSoftware

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. We're looking for a Staff-level Product Lead to own the payments product surface at Astra – the rails, transaction flows, money movement mechanics, and the developer experience that sits on top of them. This is a deeply technical, highly cross-functional IC role. You won't manage a team, but you will operate like a principal: setting direction, driving alignment across engineering, compliance, and operations, and taking full ownership of outcomes on Astra's most revenue-critical product surface. You'll work directly with the Leadership Team and alongside a small but growing product team. The right person has lived inside the complexity of card networks, ACH, and real-time rails and knows what it feels like to ship payment products that have to work every time. End-to-end product ownership of Astra's payments rails – Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin – from API contract through settlement and reconciliation The transaction lifecycle: authorization, clearing, settlement, dispute/chargeback handling, and exception management Developer-facing payments primitives: API design, payload schemas, error surfaces, and webhook contracts that serve sophisticated fintech builders Multi-rail routing logic: how Astra selects, fallbacks, and optimizes across rails based on speed, cost, and risk parameters Payments compliance surface: Reg E implications, network rule adherence (VCR framework, dispute windows), and AML/sanctions workflow integration Rail-specific product strategy and roadmap: identifying capability gaps, emerging network features (e.g., RTP request for payment), and net-new monetization opportunities Close partnership with payment operations and engineering on incident response, degraded-rail scenarios, and SLA commitments Write rigorous PRDs and technical specs for complex payment flows, with explicit handling of edge cases, failure modes, and regulatory constraints Own the product roadmap for your surface area – prioritizing ruthlessly across rail expansions, developer experience improvements, and compliance requirements Conduct deep discovery with customers and prospects to surface unmet needs in how they move money Partner with engineering to define API contracts, review implementation, and maintain a high bar on developer ergonomics Collaborate with compliance and legal on network rule changes, NACHA updates, and card network bulletins – translating regulatory inputs into product requirements Work with payment operations to define reconciliation requirements, exception-handling workflows, and ops tooling needs Represent the payments product in customer conversations, sales cycles, and external thought leadership Required Experience 6+ years of product management experience, with at least 3 years building payments products at infrastructure, fintech, or card network depth Hands-on experience with at least two of: ACH, RTP/FedNow, Visa Direct/Mastercard Move, card issuing or acquiring, or stablecoin rails Deep familiarity with the transaction lifecycle – authorization, clearing, settlement, disputes – and the operational mechanics underneath each step Experience navigating Reg E, NACHA operating rules, or Visa/Mastercard network rules as inputs into product requirements Strong API product instincts – you've shipped developer-facing payment APIs and have opinions about what makes them great Comfort operating with ambiguity at the IC level – you don't need a manager to set your agenda Exceptional written communication; you can reduce a complex payment flow to a clear, precise spec Demonstrated ability to influence across engineering, compliance, and operations without direct authority Preferred Experience Experience at a BaaS provider, card network, sponsor bank, or payments infrastructure company (vs. a fintech end-user) Familiarity with stablecoin settlement rails (USDC, USDT) and how they interact with traditional fiat rails Background in chargeback lifecycle mechanics, dispute reason codes, or VCR workflow design Prior work on multi-rail routing or smart payment orchestration logic You'll have end-to-end ownership of the most technically complex and commercially critical surface in the company You'll work directly with leadership in a company that has product culture baked in from the start – this Director of Product hire is the first, and you'll help shape what great product management looks like at Astra Astra is profitable at Series B – this is a growth story, not a survival story Real-time, multi-rail payment infrastructure is one of the most interesting and underdeveloped product spaces in fintech Competitive compensation with equity in a growing fintech company. Remote-first culture with flexible working arrangements Small team, big impact — your work directly supports Astra’s ability to scale responsibly Professional growth opportunities in compliance and risk management Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.

The Customer Success Quality Associate must work closely with the Customer Success Manager/Director to understand the client’s goals and objectives and provide a return on their investment within each aspect of our services. The CSQA focuses on process management, client deliverables, and data integrity within client portfolios. The Customer Success Quality Associate must work effectively and efficiently with the internal support team, external clients and vendors, while complying with corporate or pharmaceutical guidelines. On occasion, the position will require aiding the CSM/CSD on business development and/or business review tasks. No two days will be the same for this organized, efficient individual. Position will provide a range of services: process management, financial management, training and administrative support. What you will do here: Process Management (70%) Provide administrative assistance to M&IW Customer Success Manager/Director, Meeting Owners, Event Experience Managers as requested. These services would include but aren’t limited to: • Manage Account Inbox for new program requests, financial approvals, and other actionable communications, • Enter new meeting requests into M&IW Cvent and manage through the event lifecycle, • Manage projects through the lifecycle in Asana, • Manage Account Playbook and ensure information is updated and new processes are implemented and communicated to operations teams, • Create and manage the templated SOW process from development to signature with support of CSM/Director, • Conduct Cvent audits for all closed programs, • Create and manage reports by account including Cvent and Domo, • Test event websites for technical issues, content, and format prior to launch, • Trigger status change communications to CS & Ops Teams ensuring internal transition process occurs, • Assign coordinators and web designers from M&IW Cvent into client meeting platform, if applicable, • Miscellaneous account projects directed by Customer Success Manager/Director, • Providing back-up and/or overflow support to Account CSL’s and/or CSS due to heavy volume or out of office, • Management of meeting minutes during client conference calls or account team meetings., • Post-meeting survey management, • Post-meeting file closure process, • Sourcing/Meal Caps Compliance assistance (Pharma only), • Review MRF and Smartsheet’s for countries in attendance at IMs, • Compile meal cap grid for Investigator Meetings for review by the sourcing manager/planner, • Manage discrepancies per client specified process Financial & Data Management (20%) • Manage Reconciliation Process, working cross functionally with the Sourcing, CS Team, Operations, and Finance, to ensure all programs are reconciled within SLA guidelines., • Create/update program reconciliation tools that streamline process while ensuring timely audit requirements are met., • Full understanding of the account quality control process to include but not limited to client QC process and resolution methodology., • Communicate with planners and finance to ensure final invoice deadlines are met and all final invoices are completed, • Full understanding of the account processes to include but not limited to client MSA agreements, Change orders and financial management, • Payment request processing, • Notify Event Experience Managers of impending deadlines (SLAs), • Work in conjunction with an Event Experience team to ensure programs are free of errors for deadlines, • Budget creation/management in customer and M&IW systems, • Reconciliation management including estimated invoice and final invoice requirements, • Manage all client reporting needs (commission, quarterly reports, workload) Limited Project Management Services (10%) • Communicating with new and existing clients on program needs, • Drive client calls as well as internal calls when needed, • Limited travel for execution of programs – approx. 15%, • Assigned as an Attendee Experience Coordinator (as required), • Compile and distribute Executive Summaries and other post-event reports (as required), • Source and secure space at off-site venues and restaurants, • Creation/distribution of travel letters, • Creation/management of meeting agenda, • Creation of initial meeting resume based on generic meeting information, • System profile management (update meeting profile; manage status movement throughout life of the meeting, etc.), • Research 3rd Party Vendor options and information for meetings., • Provide on-site preparation assistance. These services would include but are not limited to:, • Badge layout/production, • On-Site binder preparation/production, • Registration packet preparation/production, • Pre-mailer preparation/production, • On-site supply preparation/shipment, • Ability to manage 3rd Party Vendors. Clearly & effectively communicate to each vendor the requirements and specifications, negotiate cost savings, and manage payment/reconciliation process, • Shipping and receiving management Training • Create training documents, recordings, and templates and review with current and new event managers, • Participate in internal and external client trainings, • Participate in monthly client vendor calls disseminating information to M&IW account teams, • Participate in Weekly Client calls with CSM, as needed, • Present at internal trainings on new client and internal rollouts, • Set-up trainings with new M&IW hires to review specific account processes, • Seek out training and advancement by working with senior individuals in the department, • Find opportunities to increase industry knowledge through training and networking Administrative Services • Provide administrative assistance to M&IW Customer Success Team, Client Meeting Owners, Client Meeting Planners, and others as requested, • Provide support to all colleagues and account team by answering questions or assisting when needed., • Be a liaison between M&IW and the Client to provide updates or answer questions Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Quality Data Associate role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • Minimum 2 – 3 years of experience, meeting industry preferred, • College degree or equivalent, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Cvent), • Outlook (email and scheduling), • Proficient in Cvent, • Knowledge of virtual and hybrid event options, • Pharma experience a plus, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Ability to travel at least 25% of the time including internationally, • Experience working in a virtual office environment What we provide: • Competitive salary, • Health, Dental, Vision and Life Insurance options, • 401K plan, • Paid holidays, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: Meeting & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions

_ provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the and testified before the _ on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. As a Senior Software Engineer, Full Stack you will be responsible for the development and maintenance of our web application and platform that is used for Fraud analysis. You will be working closely with Product & Design, Solutions Engineering, Data Science, Infrastructure and the Data Platform teams to build new products and enhance our existing suite of products. This is a remote, US-based role. React, Golang, Python, PostgreSQL (RDS), Docker, AWS technologies (Lambda, Cognito and other standard technologies) Code, test, debug, document, and ship and maintain software applications using established coding standards and methodologies Designing and building out API’s that will be consumed by the UI to surface application data. Partner with product management to drive agile delivery of both existing and new products based on project requirements, UX design, and industry best practices Ensure new software meets quality standards by writing unit and end-to-end automated tests Work with product, data, and other stakeholders to analyze usage and product metrics to inform key strategic decisions Troubleshoot, debug, resolve product issues as they arise Work cross functionally to resolve complex partner problems Ensure platform and services meet SLA requirements; on call rotation for production issues, along with the rest of engineering 6+ years of software development experience building enterprise or consumer facing products Experience with building API based products using python, golang or similar technologies Experience with modern front-end JavaScript frameworks such as React or Angular Experience with RDBMS (e.g. postgres) and ability to write efficient queries with optimal structures is a big plus Experience with Docker and AWS technologies is a plus Excellent analytical and problem solving skills, interpersonal skills and a sense of humor (enjoy the journey) Experience working in a scrum / Agile development environment Familiarity working in Financial Services is a big plus Candidates must be legally authorized to work in the United States and must live in the United States $180,000/year - $220,000/year + equity + benefits Employer paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more! Follow Through Deep Understanding Whatever It Takes Do Something Smart

Position Title: Planning & Logistics Specialist Work Location: Millburn, NJ 07041 Assignment Duration: 6 Months Work Schedule: Wed - Sat, 3:30 PM - 1:00 AM Work Arrangement: Onsite Position Summary: Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. Key Responsibilities: • Master Data -Set up and perform complex local And global master data set up And establish process, guidelines, business matrix and SLA time lines in in GxP environment in adherence to The Organization compliance., • Be Subject Matter Expert in the assigned area of work -Support data collection and reporting of KPIs -Logistic, WAndD, • Responsible that all logistic processes are proceed in a timely, high quality, efficient and effective manner and in full compliance with all laws and supply chain management policies and procedures., • Identify and drive continuous improvement projects., • Ensure material availability in line with the approved production plan., • Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management., • Own, in ERP System, MRP relevant data and materials technical specifications and ensure no Purchase Orders are passed due in the ERP System., • Management of purchased item Complaints/Returns to supplier., • Management of purchased item Complaints/Returns to supplier., • Provide a load-balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs., • Control and follow-up of supplier's service level indicators: Quality OTIF, lead-time violation., • Lead action plans to achieve supplier delivery performance targets and drive for continuous improvement., • Reporting technical complaints / adverse events / special case scenarios related to The Organization products within 24 hours of receipt, • Distribution of marketing samples (where applicable), • Provide guidance and system support for returns, rebates and credit/debit notes, • Define and decide on priorities for physical deliveries in collaboration with other functions (e.g. LEX) for 3rd party customers and cross divisional supplies, • Act as SPOC for escalation issues for assigned customers, • Influencing and connecting relevant stakeholders to speed up (system) issue resolution, • Material Planner Ensure management of daily MRP exception messages And appropriate follow up., • Provide a load balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs. Qualification & Experience:, • 2 - 3 years of experience, • Operations Management and Execution, • Project Management, • Collaborating across boundaries, • Microsoft Dynamics 365 (D365 - preferred) Skills:, • Customer Relationship Management., • Knowledge of relevant tools and systems., • Inventory Management., • Demand Planning., • Order Management., • Supply Planning., • Transportation., • Brand Stewardship.

_ provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the and testified before the _ on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. As a Senior Software Engineer at SentiLink, you will build and enhance an API platform that powers our products. You will work with product, engineering, and security teams across the company to deploy the features and underlying systems to make our products scalable, maintainable, and extremely secure. You have outstanding programming skills, you are proficient in our technology stack, and you can pick up new technologies quickly as we evolve. This is a remote, US-based role. Golang, Python, PostgreSQL (RDS), OpenSearch, Docker, AWS technologies (Lambda, Cognito and other standard technologies). You are the owner of one large section of our codebase Lead the technical direction provide guidance and set the technical direction for our team, ensuring alignment with project goals and industry best practices Design and build a suite of API-based decisioning products Code, test, debug, document, and maintain products and platform using established coding standards and methodologies Partner with product management to drive agile delivery of both existing and new products based on project requirements. Ensure new software meets quality standards by writing unit, dependency, integration and end-to-end automated tests Troubleshoot, debug, and resolve product issues as they arise Ensure platform and services meet SLA requirements; on call rotation for production issues, along with the rest of engineering 6+ years of software development experience building enterprise or consumer facing products Experience with building API based products using Python, Golang, or similar technologies Excellent analytical and problem solving skills, interpersonal skills, and a sense of humor (enjoy the journey) Familiarity with: RDBMS (e.g. postgres) and ability to write efficient queries with optimal structures; Docker and AWS technologies; fintech or financial services; scrum / agile development environment Candidates must be legally authorized to work in the United States and must live in the United States $170,000/year - $240,000/year + equity + benefits Employer paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more! Follow Through Deep Understanding Whatever It Takes Do Something Smart

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. We're looking for a Staff-level Product Lead to own Astra's platform layer – the APIs, developer experience, control plane, and foundational infrastructure products that sit above the rails and make Astra the Payments Cloud rather than just a payments gateway. This is an IC role with principal-level scope: you'll shape the architecture of how customers interact with Astra, how they configure and extend the platform, and how Astra scales to serve increasingly sophisticated builders. You'll work directly with the Leadership Team and partner deeply with engineering, solutions, and go-to-market. The right person thinks like a platform architect, writes like an API designer, and ships like someone who has felt the consequences of a bad developer experience at 2am. Astra's core API platform: authentication, versioning, pagination, rate limiting, error taxonomy, and the developer contracts that customers build on The control plane product: configuration surfaces, rule engines, programmable routing logic, and the levers customers use to customize money movement behavior Webhook and event architecture: delivery guarantees, retry logic, event schema design, and the observability customers need to build reliable integrations Developer experience: documentation quality, SDK surface, sandbox fidelity, onboarding flows, and the time-to-first-transaction metric Platform extensibility: how customers compose Astra's primitives – triggers, conditions, actions – to build complex payment workflows without custom engineering Platform reliability and SLA products: how Astra communicates uptime, exposes status, and gives customers visibility into degradation Long-term platform strategy: how Astra evolves from a multi-rail API into a programmable payments infrastructure layer, including agentic payment use cases Define and maintain Astra's API contract philosophy – versioning strategy, backwards compatibility standards, deprecation policies, and schema design principles Write detailed platform specs that engineering can ship from: precise, edge-case-aware, and grounded in how real customers build Own the platform roadmap – balancing foundational investments (auth, observability, extensibility) against customer-facing features and reliability work Conduct technical discovery with Astra's most sophisticated customers to identify platform gaps and extensibility needs Partner with engineering to review API design, maintain developer ergonomics standards, and hold the bar on platform quality Work with solutions and implementation teams to understand where customers get stuck, break, or build workarounds – and translate that into platform requirements Drive the developer experience roadmap in partnership with docs, solutions engineering, and DevRel functions as they mature Represent platform strategy in customer conversations, partnership discussions, and technical due diligence processes Required Experience 6+ years of product management experience, with at least 3 years building developer-facing platform or API products at a technical infrastructure company Deep expertise in API design – REST, webhooks, event-driven architecture – and strong opinions about what makes a platform great to build on Experience owning a platform roadmap across authentication, configuration, extensibility, and observability layers Strong understanding of how infrastructure companies create lock-in through developer experience, not just features Comfort reasoning about systems-level tradeoffs: latency vs. consistency, configurability vs. complexity, generality vs. opinionation Track record of operating as a principal-level IC – setting direction, influencing without authority, and driving outcomes across engineering and go-to-market Exceptional written communication; you can produce a platform spec that is simultaneously a product document and a technical contract Payments context is a plus, not a requirement – but intellectual curiosity about how money moves is required Preferred Experience Experience building platform products at a BaaS, payments infrastructure, or developer tools company Familiarity with the control plane / data plane architecture pattern as applied to developer platforms Background in workflow or rules-engine product design – if-this-then-that style programmability at the infrastructure layer Exposure to agentic AI use cases and how AI-native systems impose new requirements on payment infrastructure (context, controls, micropayment patterns) You'll define the platform architecture of a company that has real ambitions to be category-defining infrastructure – the Snowflake of payments You'll work directly with the founding team and the company's first Director of Product, with significant influence on product culture and engineering culture Astra is profitable at Series B – the growth trajectory is funded, not a bet on future capital raises The platform problems here are genuinely hard: multi-rail orchestration, programmable money movement, agentic payment primitives – this is not a CRUD application Competitive compensation with equity in a growing fintech company. Remote-first culture with flexible working arrangements Small team, big impact — your work directly supports Astra’s ability to scale responsibly Professional growth opportunities in compliance and risk management Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.

Faria is a forward-thinking company that delivers new features and is passionate about keeping ahead of the competition. You will be challenged to think creatively and innovate within a multi-disciplined team of talented colleagues. We're a great bunch of people to work with, seriously committed to doing our best work, and we value individuals who can work well as part of a team. Atlas is the leading curriculum management platform, serving over 1,500 schools, primarily in the U.S. Atlas is a part of the Faria Educational Group of solutions. We are looking for a Product Manager responsible for leading product development from research to creating requirements, and approving user stories for new features in the Atlas Curriculum Management product. You will be working closely with the global Atlas development team. You will collaborate with various stakeholders to maintain the product roadmap via careful assessment of customer, support and sales teams’ feedback. Coordinating across multiple teams and time zones, this high-communications position requires strong attention to detail to ensure dependencies are satisfied, new features are released, and stakeholders inside and outside the organization are informed. Responsibilities • Understanding Faria’s goals and business needs and recommending potential solutions, • Evaluating the value being delivered by new and existing Atlas features, • Sharing product updates and the roadmap, while collecting feedback from various stakeholders, • Participate in client calls and events, • Prioritize features based on strategic value, technical feasibility, and school-system impact, • Stay abreast of relevant education industry/market research, • 5 years of experience in a combination of Product Management, SaaS technology, EdTech in K-12 environments, and/or education, • Education experience in teaching, administration, and/or curriculum development, • First-hand experience with the U.S. public school system (K-12), deep understanding of the education industry, • Proven ability to deliver features that address educators’ needs, • A high level of communication between business stakeholders (including sales, customer support, account management, educators) is needed to reach a common understanding how our solutions address needs, • Fluent in verbal and written English for communication and creating documentation ( Functional Specifications) Skills & Competencies • Communicates fluently with K-12 education customers in the US, and with Faria colleagues in various departments, • Demonstrated ability to influence cross-functional teams without formal authority, • Expertise in curriculum and instruction is a strong plus, • Navigate JIRA and Confluence projects, keeping spaces organized and up to date, • Leverages AI prompt engineering and Model Context Protocol (MCP) to build context-aware, intelligent tools, • Strong analytical skills and a passion for data-informed decision making, • Technical knowledge of data and integrations Capabilities & Character • Collaborative and friendly to work alongside, • Proactive Solutions: balance Customer needs with Code Complexity, • Will say "no" to good ideas to make room for great ones that align with our long-term vision, • Judgment & Evaluation of Priority: the ability to explain the Framework for how Product decisions are made (i.e., not Ad Hoc) Future Milestones • Proven Leadership & Product Management Skills and overall responsibility, • Total Understanding & Clarity of the System, • Knowing the Team and areas of specialization among Developers & PMs Success Metrics • Shipping Great (Stable) Features to Production that delight Customers, • SLA Resolution for Bugs balanced against Feature Roadmap Delivery, • Stakeholders are informed about features and capabilities, • $95,000 to $105,000 annual salary*, • PTO for vacation (16 days, increasing with tenure), sick (10), holidays (12) and other life events, • Medical, dental, vision, life and disability insurances, • Monthly health and wellness allowance, • 401(k) & Roth Retirement Plans, Faria offers a 3% match up to 6% of employee invested funds, • Company AT&T wireless plan, • Professional development activities & budget, • Various employee recognition programs and company sponsored social events, • Unlimited books budget *The base compensation range for this position is $95,000 to $105,000. A variety of factors will determine base salary, including years of experience and specific skill sets. Salary reviews are conducted on an annual basis. Career development and other business needs occasionally present themselves, even for non-traveling roles, therefore, we ask all Faria Education Group employees to maintain a valid passport. Full training will be provided during induction and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Faria is a global company that adheres to a remote first operating model. We support hiring full-time employees in the following states: • Delaware, • Florida, • Georgia, • Illinois, • Indiana, • Maine, • Maryland, • Michigan, • Minnesota, • New Jersey, • North Carolina, • Ohio, • Oregon, • Pennsylvania, • Texas, • Wisconsin At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services. We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools. Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses. _

Job Title: Audio / Video Technician Location: Thomas Street, NY – Onsite 5 days/week Duration: 24 Months Contract Position Summary: The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. Key Responsibilities: Event and Meeting support • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control), • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech., • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support Conferencing & Room Support • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies, • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays., • Perform fleet-wide room certification and readiness checks., • Maintaining Conference Room systems, ensuring Firmware and software currency is updated, • Frequent Conference room testing and functionality checks Incident Response, Ticketing & Service Management • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira)., • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure., • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Required: • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support., • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems., • Must have strong customer-facing skills and be comfortable interacting with C-Suite executives, • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals., • Strong documentation and communication skills., • Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment Preferred: • Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools., • Some experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)

Position: A/V Technician Location: NY 55 Thomas (Onsite all 5 days) Pay Rate: $29 to 31/hr on W2 Duration: 2 years The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. Key Responsibilities: • Event and Meeting support, • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control), • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech., • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support, • Conferencing & Room Support, • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies, • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays., • Perform fleet-wide room certification and readiness checks., • Maintaining Conference Room systems, ensuring Firmware and software currency is updated, • Frequent Conference room testing and functionality checks, • Incident Response, Ticketing & Service Management, • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira)., • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure., • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Qualifications Required: • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support., • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems., • Must have strong customer-facing skills and be comfortable interacting with C-Suite executives, • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals., • Strong documentation and communication skills., • Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment Preferred: • Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools., • Some experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)

Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure. We're looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You 'll own the end-to-end operations backbone—fulfillment, inventory, customer experience, and vendor relationships—while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you 'll need to balance strategic planning with tactical execution. Key Responsibilities • Cross-Functional Operations Leadership, • Serve as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teams, • Coordinate cross-functional launch timelines: production delivery → inventory receipt → site upload → fulfillment readiness Fulfillment & Logistics • Own the 3PL relationship end-to-end: performance management, SLA accountability, daily issue, • resolution, • Manage inbound logistics, receiving coordination, and PO uploads, • Lead weekly operational reviews and monthly invoice reconciliation, • Partner with freight forwarders on product splits, routing, and international shipments, • Be willing to roll up your sleeves during peak periods or critical issues (warehouse visits, hands-on, • problem-solving), • Ensure 3PL adherence to packaging and quality standards, • Coordinate QC procedures with Product Development team Inventory & Planning • Ensure seamless integration between 3PL and Shopify inventory systems for consistent accuracy, • Own launch management: coordinate inventory uploads, SKU setups, and system readiness for, • new releases, • Lead monthly inventory reconciliation across all channels (DTC, wholesale, fulfillment centers), • Coordinate inventory movement, donations, and office stock management, • Partner with Planning to support purchasing decisions and minimize stockouts Customer Experience • Support the operational excellence of our CX team, • Establish KPIs and reporting to track performance and identify opportunities, • Post-Purchase Operations: Own shipping settings, fulfillment speed communications, order, • tracking experience, and returns/exchanges process, • Lead CX software evaluation and integration: helpdesk platforms, returns management tools, AI, • chatbots, review platforms, warranty systems Qualifications • 3-5+ years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brands, • Proven experience managing 3PLs, customer service teams, and scaling operations through, • growth, • Strong analytical skills: demand planning, inventory forecasting, data-driven decision-making, • Systems thinker who can build processes from scratch and optimize existing workflows○, • Exceptional organizational skills with high attention to detail and follow-through, • Proficiency in Excel, inventory management systems, and operations tools (Shopify,, Gorgias, etc.), • Comfortable in ambiguity and startup pace; entrepreneurial mindset, • Willingness to travel and work flexible hours during peak periods

Job Description The Operations Specialist supports the execution and stability of omnichannel operations across boutiques and digital channels in North America. The role ensures seamless order fulfillment, strong boutique alignment, and consistent adoption of Group omnichannel tools and processes. Reporting to the Ecommerce Manager, North America, the Coordinator acts as an operational interface between boutiques, retail teams, and IT, supporting training, system testing, ticket follow-up, and process standardization to enable scalable omnichannel performance. Key Responsibilities: 1. Omnichannel Order Flow Oversight & Boutique Coordination · Monitor Ship-from-Store (SFS), Click & Collect (C&C), and Store-to-Web (STW) order flows within OneStock (OMS) · Identify fulfillment exceptions, delays, or risks to SLA compliance · Coordinate with boutiques and internal teams to re-orchestrate orders in OneStock when required (e.g. reassignment, escalation, follow-up) · Act as the primary operational contact for boutique teams on omnichannel order-flow topics 1. Operational Issue & Ticket Management (Boutiques & IT Partnership) • Monitor and manage omnichannel, system, and boutique-raised operational tickets, • Partner closely with IT teams on investigation, prioritization, and resolution of boutique issues, • Coordinate communication and follow-up between boutiques, eCommerce, and IT until closure, • Contribute to identifying recurring issues and continuous improvement opportunities 1. Systems Training, Adoption & Rollout Support • Lead training on day-to-day usage of Group omnichannel tools (OMS, retail systems, clienteling platforms), • Assist with rollout of new features, system updates, and process evolutions to boutique teams, • Partner with IT teams to support testing, validation, and deployment of omnichannel system updates 1. Process & Guidelines Coordination • Maintain and update operational guidelines for omnichannel services, • Support standardization of processes across boutiques in line with Group frameworks 5.Marketplace & Assortment Execution Support • Support updates to marketplace assortments and product availability Job Requirements: • 2–4 years of experience in ecommerce, retail operations, or omni channel coordination, • Experience working with One Stock, or retail systems (order management, POS, clienteling), • Strong organizational skills and attention to detail, • Comfortable coordinating across cross-functional teams (Retail, IT, Customer Service), • Structured, process-driven, and solution-oriented

Summary of Job Support eligibility and benefits configuration and deployment, including collaboration with pharmacy benefits manager (PBM) and Cognizant, formulary teams, for configuration. Responsible for Quality Assurance and Testing for operations and implementations. Coordinate and manage the pharmacy plan/ benefit design implementation process in partnership with PBM to ensure the accuracy and timeliness of members' pharmacy benefit administration for superior member experience. Responsibilities • Maintain in-depth understanding of and ability to create and maintain plan/benefit design rules and limitations to include: Adjudication rules, Clinical rules, Payment rules, and Plan/group management., • Partner with Sales and Product teams, assist in developing pharmacy benefit plan designs, meeting client requests, Health Plan strategic/ business parameters and all regulatory and other oversight agencies' requirements., • Responsible for creating and maintaining plan/benefit design documentation to support internal and external requirements, • Lead communication and coordination between Health Plan and PBM for receipt of required information for claims adjudication system set up, reporting and claim adjudication process., • Assess all requests for new/ changes to plan benefit information to ensure compatibility with PBM claim adjudication logic., • Submit accurate and complete requests to the PBM for new and changing benefit plan designs., • Test pharmacy benefit plan designs for accuracy and alignment with business requirements., • Serve as liaison to PBM to troubleshoot and resolve benefit-related questions/ issues, researching plan/benefit design options and requirements., • Participate in PBM implementation meetings as required., • Review and approve PBM benefit set up requirements., • Perform claim testing to ensure accurate claim adjudication., • Work with the pharmacy clinical team to implement formulary updates in the claim adjudication system., • Participate in the research and resolution of claims adjudication-related discrepancies, errors, and problems., • Acts as a resource to operational areas in support of the pharmacy claims adjudication process and responding to issues related to plan/ benefit design., • Conduct quarterly audits of pharmacy benefit configurations to ensure alignment with plan design, regulatory requirements, and accurate claim adjudication across all lines of business., • Recommend streamlined work processes and systems that impact plan/ benefit design to create efficiency and quality outcomes., • Maintain acceptable and appropriate quality levels and production SLA response time., • Perform other projects and duties as assigned Qualifications • Bachelor's degree., • Pharmacy Technician Certification (Required), • Additional years of related experience may be considered in lieu of degree (Required), • Ability to perform in office environment with extended periods of sitting, using telephone, and viewing computer screens (Required), • Ability to prioritize tasks daily and trouble shoot urgent customer issues to successful completion (Required), • Advanced knowledge of MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required), • Exceptional problem solving, analytical, interpersonal and communication skills to resolve issues within Operations (Required), • Professionally skilled in verbal and written communication (Required), • Meticulous organization skills, with the ability to multi-task, and ability to make sound decisions in a timely and independent manner (Required) Additional Information, • Requisition ID: 1000003022, • Hiring Range: $56,160-$99,360

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission. We're a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer's disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you. JOB SUMMARY: The Associate Director, Americas Network Lead will be responsible for endtoend leadership of network infrastructure operations across all sites in the Americas region. This will include ownership of Eisai's hybrid network ecosystem, encompassing SDWAN, campus/LAN networks, wireless, cloud connectivity, remote access solutions, Zscaler (ZIA/ZPA), global firewall standards, DNS/DHCP/IPAM, IDS/IPS, NAC, NDR and secure internet egress infrastructure. Reporting to the Americas Infrastructure Lead & Global Network Lead, this role will ensure high availability, reliability, and optimization of the network and adjacent infrastructure components that support businesscritical operations. The individual will collaborate with U.S. Regional Leads, Global Functional Lead, Global Infrastructure teams, IT Security, and site leadership to align operations with defined network standards, global architectures, Zero Trust principles, and compliance frameworks. The role will include oversight of onsite infrastructure resources, network vendors, and managed service partners, with a focus on operational excellence, security, and business continuity. ESSENTIAL FUNCTIONS: Infrastructure & Network Operations Leadership • Lead daytoday operations of Eisai's Americas network environment, including SDWAN architecture, LAN/WAN, WiFi, remote access, Zscaler ZIA/ZPA, and AWS cloud network connectivity (VPCs, Transit Gateway, routing, and segmentation)., • Ensure high availability, reliability, and performance of critical network services supporting research, manufacturing, labs, corporate offices, commercial operations, and cloud workloads., • Oversee incident, problem, and request management for all networkrelated issues, ensuring rapid remediation and adherence to SLA expectations., • Implement proactive monitoring, telemetry, and performance optimization using tools such as ThousandEyes, SolarWinds, Zscaler analytics, and CloudWatch., • Maintain standardized network configurations, ensuring adherence to global network architecture, Zero Trust, segmentation, and firewall policies., • Lead annual and multiyear regional network budget planning, ensuring forecasting accuracy and financial alignment to strategic priorities., • Manage ongoing operational spend, licensing, carrier contracts, and cloud networking costs to ensure financial stewardship across the Americas region. Service Desk & Technical Support Oversight • Partner with the service desk and site support teams to streamline escalation paths for network issues and maintain clear troubleshooting runbooks., • Create necessary KB documents to enable IT Service Desk team., • Ensure frontline and L2 staff are equipped with accurate triage documentation and diagnostic guidelines related to network operations., • Define and track KPIs tied to network reliability, incident response, service availability, and user experience., • Drive continuous improvement initiatives and reduce repetitive incidents through root cause analysis. Vendor & Partner Management • Manage strategic vendor relationships, including network carriers, SDWAN providers, Zscaler, firewall partners, monitoring vendors, and managed network services partners., • Oversee SLA adherence, change management, and operational performance across all thirdparty network support agreements., • Conduct and lead quarterly business reviews (QBRs) with all strategic vendors, • Collaborate with procurement and U.S. regional teams for contract renewals, licensing, bandwidth provisioning, and new network service onboarding., • Evaluate technology upgrades, roadmap alignment, and cost optimization opportunities. Backup, Recovery & Business Continuity • Ensure connectivity resilience through redundant WAN paths, HA firewall clusters, diverse internet egress, and cloud failover mechanisms., • Maintain and validate networkspecific DR procedures including SDWAN failover, DNS/DHCP/IPAM recovery, and cloud routing restoration., • Coordinate with global teams to align network DR strategies with enterprise business continuity plans. Collaboration & Communication • Serve as the primary liaison between site operations, global network engineering, cloud networking teams, and IT Security., • Communicate network performance, risks, planned maintenance, and major incidents to regional leadership and stakeholders., • Represent Americas views in global architecture discussions related to Zero Trust, segmentation, cloud expansion, cyber controls, and service reliability., • Plan, coordinate, and execute regional network projects including SDWAN upgrades, Zscaler policy rollouts, firewall refresh cycles, wireless modernization, cloud connectivity expansions, and site readiness for business initiatives., • Ensure network projects are delivered on time, within budget, and aligned to global architectural standards. Infrastructure Security & Compliance • Maintain a strong network security posture through strict adherence to Zscaler policies, firewall standards, segmentation rules, and Zero Trust requirements., • Partner with the Security team to analyze vulnerabilities, implement controls, enforce leastprivilege access, and support incident investigations., • Ensure compliance with audit requirements, GxP guidelines, regulatory expectations, and enterprise security frameworks., • Implement logging, alerting, and monitoring across critical systems. Leadership & Team Management • Mentor regional infrastructure personnel, including network engineers and site support teams., • Support workforce planning and develop technical capability roadmaps for the team., • Develop technical capability across the team through skill development, crosstraining, and knowledgesharing., • Foster a culture of ownership, operational discipline, customer focus, and continuous improvement. REQUIREMENTS: Mandatory Experience Requirements: • Bachelor's degree in IT, Computer Science, or related discipline., • The candidate must have a minimum of 10+ years of experience leading network engineering and operations teams in a complex, multisite enterprise environment, • Deep expertise in SDWAN, LAN/WAN, WiFi, firewalls, DNS/DHCP/IPAM, cloud networking, and hybrid network design., • Requires deep, practical experience with cloud networking in AWS and Azure, including VPC/VNet design, routing, security controls, and hybrid connectivity models., • Experience with Zscaler ZIA/ZPA, Zero Trust access models, and secure internet egress architectures., • Strong understanding of network security, segmentation, identitybased access controls, and cybersecurity integration., • Proven ability to lead technical teams and manage vendor partnerships., • Strong troubleshooting, stakeholder communication, and operational leadership skills., • Familiarity with regulated environments and audit requirements., • Able to work hybrid in our Nutley, NJ office (Tuesday, Wednesday, Thursday in office every week). Nice-to-Have Skills/Experience • Experience in pharmaceutical, biotech, manufacturing, or other regulated sectors., • Experience managing MSP-driven operating models., • Familiarity with Fortinet, Cisco, Aruba, AWS/Azure networking tools, Zscaler, and enterprise monitoring solutions., • ITIL certification or experience with ITIL-based processes., • Project management or leadership training certifications. Success Criteria: • Deliver reliable, stable network services across all Americas sites., • Ensure strong vendor/partner performance with consistent SLA/KPI compliance., • Maintain predictable budgeting and costefficient network operations., • Align regional network operations with global architecture and Zero Trust standards., • Reduce networkrelated incidents and enhance overall user experience., • Strengthen support capabilities for Network services across L1-L3 teams with clear processes and documentation., • Represent Americas needs effectively in global planning and ensure alignment with global strategy., • Ensure strict adherence to security, audit, and regulatory compliance requirements across all network services. #MI-LI1 Eisai Salary Transparency Language: The annual base salary range for the Associate Director, Americas Network Lead is from :$173,100-$227,200 Under current guidelines, this position is eligible to participate in : Eisai Inc. Annual Incentive Plan & Eisai Inc. Long Term Incentive Plan. Final pay determinations will depend on various factors including but not limited to experience level, education, knowledge, and skills. Employees are eligible to participate in Company employee benefit programs. For additional information on Company employee benefits programs, visit _. Certain other benefits may be available for this position, please discuss any questions with your recruiter. Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans. Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information: _ _

Job Title: Data Center Technician role Location: Weehawken, NJ/ Onsite This position is only for 2 Weeks project. Please type, I confirm that I have not been submitted for this role by any other vendor or agency, and I authorize to Teceze to represent me for this opportunity. Please proceed with my application and let me know if you need any additional information. Job Description: We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Who We Are We are a global IT solutions and services provider, specializing in infrastructure support, managed services, cloud solutions, and cybersecurity. Our mission is to deliver reliable, scalable, and secure IT services that help businesses run efficiently. By joining our team, you’ll be part of a collaborative environment where technical expertise and customer success go hand in hand. Job Description: Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed • Basics knowledge / understanding of assigning switch ports to specific VLANs, • Patch phone ports to switch as needed, • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration), • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams, • Troubleshoot and replace network switch chassis blades when required, • Good to have understanding of any Data Center Infrastructure Management Application, • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain, • Basic Knowledge of Monitoring tools such as Solarwinds, etc…, • Networking and Operating System basics, • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting, • Basic knowledge about Hardware like Servers, Storage devices, • Knowledge to understand Monitoring Tool outcome, • Basic knowledge of ITSM tool preferably ServiceNow, • Basic knowledge Backup technologies preferably EMC Avamar, • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux, • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server, • Experience in SLA base environment, • Knowledge on Server Performance monitoring preferred, • Candidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply.

Name of the position: RPA Developer Location: Coimbatore / Remote No. of resources needed : 01 Mode: Fultime Years of experience: 5+ Years Shift : 7pm to 4am IST OVERVIEW : We are seeking a proactive and skilled RPA Support & Enhancement Engineer with UiPath skill to join our automation team. This role involves managing production support, implementing minor enhancements, and ensuring smooth bot operations post-deployment. The ideal candidate will have strong analytical skills, experience with RPA tools, and a collaborative mindset to work with stakeholders and SMEs. RESPONSIBILITIES : Understand business processes and review post-deployment (hyper-care) support requirements. Collaborate with stakeholders to define SLAs and provide regular status updates. Monitor, maintain, and troubleshoot RPA bots in production environments. Analyze logs and perform root cause analysis to identify performance improvements. Implement and deploy minor enhancements and approved change requests. Work with SMEs to align bots with process or application changes. Manage bot schedules, deployments, and access via the Orchestrator. Prepare reports on bot performance, utilization, and issue tracking. Provide effort estimation and analysis for new automation requests. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in RPA support and operations (preferably with UiPath). Strong understanding of production bot management, monitoring, and SLA-based support. Experience in handling logs, performance reports, and failure analysis. Ability to implement minor enhancements and manage change requests efficiently. Familiarity with RPA Orchestrator platforms for bot scheduling and deployment. Excellent communication, reporting, and stakeholder collaboration skills. Strong analytical and problem-solving abilities. Job Title: RPA Engineer City: Mumbai, Bangalore, Chennai, Coimbatore, Noida, Gurgaon, Delhi Industry: IT Qualification: Any Degree Year of Experience: 5+ years Required Skills: UiPath Working Shift: 7pm to 4am IST Country: India

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Teladoc Health Inc. seeks Manager, DevOps Engineering (Multiple Openings) at its facility located at 155 E 44th Street, 17th Floor, New York, NY 10017. JOB DESCRIPTION: Work with engineering development leadership to build shared cloud infrastructure and application services that meet the requirements and needs of the commercial platform and application teams. Ensure services are designed with 24/7 availability and operational maturity. Lead, manage and inspire a team of DevOps engineers. Build and maintain a highly effective release management system. Assign and monitor the work of technical personnel, ensuring that application infrastructure development and deployment is done in the best possible way, and implement quality control and review systems throughout the development and deployment processes. Conduct periodic reviews with key stakeholders. Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customer's experience. Analyze and review application performance against the Technical Operations SLA. Work with cross-functional business teams to understand requirements and other performance SLAs. Collaborate with Product and Customer Support teams to plan and deploy product releases. Implement proactive monitoring, alerting, trend analysis and self-healing systems. Initiate and drive service improvement plans, collaborating with our SRE and NOC teams. Manage analysis and approval of new code through security and performance gates that the position will design and develop for feature-complete software. Be an advocate for security and performance standards in the organization. Manage operational aspect of production and development servers including developing, training in, and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation, scheduling, and more. Responsible for the team's adherence to ITIL and other audited regulatory compliance (HiTrust, FedRAMP) programs. Update management in case of critical incidents and act as a point of contact for other related communications. Work within IT and Technical Operations, business stakeholders and with vendors, to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, operational improvements to the website applications that Teladoc Health relies on. Ensure system technical specifications, process, procedures, runbooks, SOPs, and infrastructure requirements definitions based on conceptual design are maintained and high-quality for all technical and non-technical deliverables to a wider organizational audience and for T3-4 level support of production workloads. Ensure the development of our SaaS public and private cloud infrastructure is conducted in cost conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques. Participate in the full software and infrastructure development life cycle process including requirements analysis and design implementation. Consult with the Product Management team to prototype, refine, test, and ship products to meet business needs. Consult and participate in implementation of new customer features, products, and utilities. Identify and evaluate new technologies for implementation. Analyze user needs to determine technical requirements. Collaborate with the Operational, Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommend operational improvements to them. Ensure internally developed and externally acquired custom off the shelf solutions are appropriately instrumented and monitored via the Teladoc monitoring standards. Perform managerial work to accomplish tasks and projects within defined timelines and in a professional manner in alignment with active standards. 100% Telecommuting. The role supervises 9 individuals. REQUIREMENTS: This position requires a bachelor's degree, or foreign equivalent in Computer Engineering, Electrical Engineering or a related field. Plus 8 years of experience as a Technology Lead, Azure Infrastructure Consultant, Microsoft Build Master, Lead Engineer, or other occupation involving Software within the Service (SaaS) industry. Additionally, the applicant must have professional experience with: (1) Version management and ticketing systems such as Git and Jira; (2) Deploying, operating and troubleshooting web application software on Unix/Linux systems; (3) Continuous integration, testing and deployment with tools such as Jenkins, Azure DevOps, Bamboo CI, etc.; (4) Working with large scale infrastructure in AWS or Azure public cloud; (5) Designing systems with high availability and disaster recovery; (6) Monitoring, metrics and visualization tools such as New Relic, Sensu, Nagios, etc.; and (7) Unix/Linux system administration and troubleshooting. Alternatively, the employer will accept a Master's degree, or foreign equivalent in Computer Engineering, Electrical Engineering or a related field. Plus 6 years of experience as a Technology Lead, Azure Infrastructure Consultant, Microsoft Build Master, Lead Engineer, or other occupation involving Software within the Service (SaaS) industry. Additionally, the applicant must have professional experience with: (1) Version management and ticketing systems such as Git and Jira; (2) Deploying, operating and troubleshooting web application software on Unix/Linux systems; (3) Continuous integration, testing and deployment with tools such as Jenkins, Azure DevOps, Bamboo CI, etc.; (4) Working with large scale infrastructure in AWS or Azure public cloud; (5) Designing systems with high availability and disaster recovery; (6) Monitoring, metrics and visualization tools such as New Relic, Sensu, Nagios, etc.; and (7) Unix/Linux system administration and troubleshooting. RATE OF PAY: $261,248.00 - $261,248.00 per year Applicants who are interested in this position should apply by emailing resume to . Reference Job Code: 96477452026 or via _ and search for Manager, DevOps Engineering. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our _. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive _ centered around you and your family, with tailored programs that address your unique needs. Explore with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on . As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). 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Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in customer support, CX operations, support ticket handling, knowledge base documentation, escalation workflows, and structured support process review. This role supports current and upcoming remote consulting opportunities focused on structured customer support review, ticket workflow analysis, knowledge base assessment, escalation routing, exception handling, and high-quality project execution. Selected professionals will apply their customer support expertise to review realistic support scenarios, evaluate policy and documentation requirements, prepare structured written outputs, and support accurate, evidence-based customer support workflow tasks. Key Responsibilities Professionals in this role may contribute to: Ticket Handling & Support Response Review • Review customer support scenarios involving Tier 1 tickets, known-answer workflows, knowledge base references, macro selection, and response quality, • Evaluate support responses against source materials, product documentation, rule sets, and defined customer support criteria, • Support structured review of ticket replies, support macros, response templates, and customer communication workflows, • Identify missing information, incorrect routing, incomplete answers, policy gaps, and expected support outcomes Exception Management & Escalation Support • Review support scenarios involving refunds, exceptions, account issues, policy-based decisions, escalation triggers, and approval or denial workflows, • Evaluate exception handling decisions against documented policies, eligibility requirements, escalation rules, and customer context, • Support structured review of escalation notes, decision logs, customer communication records, and support playbooks, • Prepare clear written explanations for support decisions based on source materials and verifiable criteria Knowledge Base & Content Operations • Review knowledge base articles, help center materials, internal support documentation, macros, and procedural content, • Evaluate support content against required sections, step accuracy, product logic, formatting standards, and documented workflows, • Support structured review of KB authoring, content maintenance, automation design, and QA processes, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 2+ years of experience in customer support, CX operations, support operations, technical support, help desk support, customer experience, or related roles, • Experience in B2B SaaS, marketplace, e-commerce, fintech, consumer apps, digital products, or other support-heavy environments, • Experience with one or more areas such as support ticket handling, macro design, automation workflows, escalation routing, refund or exception review, knowledge base authoring, CSAT analysis, or QA processes, • Familiarity with support platforms such as Zendesk, Intercom, Freshdesk, Front, Help Scout, Salesforce Service Cloud, HubSpot Service Hub, or similar systems, • Comfort reading and preparing support artifacts such as ticket responses, KB articles, macros, escalation notes, QA reviews, support playbooks, and customer communication records, • Strong written communication skills and ability to explain support decisions clearly, • Ability to follow structured instructions and produce evidence-based work Educational Background • A degree or professional background in communications, business administration, customer experience, information systems, service management, operations support, or a related field is helpful, • Equivalent practical experience in customer support, CX operations, support documentation, help desk workflows, or support process review is also highly relevant Nice to Have • Experience with support QA, customer experience analytics, help center optimization, support automation, or support operations improvement, • Familiarity with CSAT, SLA tracking, escalation frameworks, refund policies, support macros, or internal support playbooks, • Experience preparing or reviewing ticket responses, KB articles, macros, escalation notes, QA scorecards, or customer communication templates, • Experience working with B2B SaaS, marketplace, e-commerce, subscription products, fintech, or digital service environments, • Strong attention to detail in communication-heavy and documentation-based support workflows Why This Opportunity • Apply customer support and CX operations expertise to structured remote project work, • Contribute to high-quality ticket workflow review, knowledge base assessment, escalation analysis, and support documentation, • Work on flexible, project-based assignments aligned with your professional background, • Use your customer support judgment in a focused, detail-oriented consulting environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $45–$65 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. 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Job DescriptionClient Success Manager — Sunset Location: Dumbo, Brooklyn, New York City, NY (Onsite, 5 days/week) Compensation: $90,000 – $135,000 base + competitive equity Visa Sponsorship: None Experience Level: 2–4+ years Employment Type: Full-Time About Sunset Sunset is a fast-growing legal tech startup helping venture-backed companies shut down gracefully. The company manages dissolutions, legal filings, investor distributions, and operational wind-downs for startups. Sunset has also launched a rapidly growing AI data licensing business involving real workplace datasets for model training. The company has raised $5.5M and is scaling quickly across both its operational and AI data businesses. About the Role Sunset is hiring a Client Success Manager to support founders throughout the full company dissolution lifecycle. This is not a sales or upsell role — success is measured by operational accuracy, responsiveness, and founder confidence during high-stress transitions. The role combines customer success, operations, legal process coordination, and project management responsibilities in a startup environment. What You'll Own • Serve as the primary contact for client communication via phone, email, and tickets, • Manage founders through the full dissolution lifecycle, • Handle operational workflows including IRS 966 filings, investor capital distributions, and account closures, • Onboard clients into the Sunset platform and guide them through processes, • Become an expert in corporate wind-down procedures, • Maintain high CSAT, NPS, and SLA performance, • Collaborate with engineering, GTM, and operations teams, • Contribute feedback to improve internal processes and product workflows, • Create educational and help center documentationRequirements, • 2–4+ years in client success, customer support, operations, or account management, • Strong written and verbal communication skills, • Comfortable interacting with founders, attorneys, investors, and finance professionals, • Highly organized and able to manage 30–40 active client accounts simultaneously, • Strong problem-solving ability and curiosity, • Comfortable operating in ambiguous, high-stakes environments, • Empathetic and emotionally intelligent communication style, • Based in NYC or willing to relocate; comfortable working fully onsite in BrooklynNice to Have, • Startup experience, • Zendesk, Pylon, or ticketing platform experience, • Project management background, • Exposure to legal, tax, or finance operations, • Strong phone communication and relationship management skillsThis Role Is NOT For, • Those who approach the role as sales or upsell oriented, • Large enterprise-only CSM backgrounds without startup exposure, • Candidates with weak interest in the founder support mission, • Those who prefer rigid structure over ambiguity and ownershipLogistics, • Role is fully onsite in Dumbo, Brooklyn — 5 days/week — please only apply if you can commit to this, • Must be based in NYC or willing to relocate, • No visa sponsorship available Shortlisted candidates will be contacted by David Joseph & Co., the recruiting partner managing this search on behalf of Sunset.

Job DescriptionCompany Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe covers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description The Customer Care and Support Partner is the primary operational point of contact for US Labels and Artists, responsible for handling inbound requests and driving end-to-end resolution across distribution operations, royalties/reporting, and rights-related topics. This role blends structured ticket-based support (triage → resolution → escalation) with customer education and enablement, ensuring customers get timely, accurate answers and can operate autonomously using our tools and resources. You will work closely with Label Managers and cross-functional partners to resolve operational issues efficiently, improve the customer experience, and ensure a high standard of support across the partner lifecycle. Key Responsibilities 1) Case Management & Resolution (Day-to-day Support) Manage customer requests across email and ticketing systems, ensuring clear documentation, correct categorisation, and professional follow-up. Troubleshoot and resolve common operational issues; coordinate internally to unblock complex cases (e.g., platform/delivery issues, reporting questions, rights-related escalations). Apply standard workflows, templates/macros, and internal knowledge to deliver consistent, scalable responses. Identify trends and recurring issues; flag risks and repeated pain points to improve customer experience and reduce repeat contacts. 2) SLA, Quality, and Customer Experience Prioritise work based on SLA and customer impact; manage workload to meet agreed service expectations (response/resolution discipline) without compromising quality. Maintain a high standard of written communication: clear, accurate, empathetic, and action-oriented. Escalate effectively when needed, with appropriate context, documentation, and recommended next steps to support timely resolution. 3) Customer Onboarding & Enablement Support onboarding and training for Artists and Labels on Believe's tools, helping partners use the platform effectively and confidently. Contribute to customer education through walkthroughs, FAQs, and other support materials to increase self-serve and reduce avoidable ticket volume. 4) Knowledge Base & Continuous Improvement Create or improve internal/external knowledge articles, templates, and standard operating procedures based on real case learnings. Share support insights with Product andOperations to help inform process improvements, tooling enhancements, and clearer customer guidance. 5) Cross-functional Collaboration Work closely with Sales/Account teams to align on customer context and communication. Coordinate with internal stakeholders (Finance, Content Ops, Product, Contracts & Rights) to resolve issues and help prevent recurrence—acting as the customer’s operational advocate. Qualifications 5+ years of experience in content operations, digital distribution, or label services, or a related music operations/support environment Strong case management and organizational skills Excellent written and verbal communication skills Detail-oriented with strong analytical and problem-solving capabilities Ability to manage multiple cases in a structured and prioritized manner Experience with Salesforce, JIRA, or ticketing systems is a plus Strong proficiency in Microsoft Office tools (Excel, Word) Familiarity with digital platforms, music distribution, or rights management is strongly preferred. Ability to explain operational or technical issues clearly to non-technical stakeholders Core Competencies Ownership mindset and accountability Structured and SLA-driven execution Client-centric and solution-oriented Process adherence with improvement mindset Cross-functional collaboration Continuous learning and adaptability Additional Information Salary transparency: Believe is committed to fair and equitable compensation practices. The base salary range for this position is $59,280 - $88,920. The final salary offer will be determined by a variety of factors, including the candidate’s relevant experience, specialized skills, internal equity, and specific work location. This range represents our good faith estimate at the time of posting. Where you'll be This role will be based out of our Brooklyn, NY or Nashville, TN office. Believe operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Set the tone with us. Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. We have two hearts at Believe – our People and our Artists. We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ROCK THE JOB Tailor-made training and coaching program Remote working policy A wellness program “Pauses” with many activities and animations in-house Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist A healthy and eco-responsible company restaurant Individual or family health insurance SING IN HARMONY Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

Job DescriptionAbout Origin Origin (previously 10xConstruction) is building general-purpose autonomous robots for US construction to tackle rising costs, safety risks, and labour shortages. Our modular, multi-trade platform combines purpose-built hardware with real-time site intelligence to navigate complex environments and execute tasks with precision. Trained in high-fidelity simulation and already deployed on live sites, our robots deliver 5x faster execution, 250%+ margin expansion, and significant cost savings. Join India’s most talent-dense robotics team consisting of individuals from IITs, Stanford, UCLA, etc. About the role The US Customer Success Manager owns the full deployment lifecycle of Origin’s drywall finishing construction robot — from first assembly and commissioning through live site operations, operator training, customer reporting, and account expansion. The role leads a team of Site Deployment Interns / Engineers on the ground in the US, and ensures every robot is deployed safely, operates reliably, and delivers measurable value to the customer. The Customer Success Manager builds the operational systems, documentation, and support structures that allow Origin to scale robot deployments predictably and repeatably across US construction sites, driving ≥ 90% customer retention and on-time project delivery. Key Responsibilities • Lead and develop a team of Site Deployment team in the US — hire, and coach them through live customer deployments., • Build the operator training program and certification framework — Robot Operator Guide, Technician / Forward Deployment Guide (FAQ + structured troubleshooting), and trainer certification criteria., • Own the end-to-end site readiness process for every customer engagement — site readiness checklist completed before robot arrival., • Maintain a standardized deployment timeline document for every engagement, covering setup, operation, and teardown., • Ensure site safety induction is completed by every Robot operator before accessing any construction site — enforce PPE, exclusion zones, and GC safety protocols., • Operate as the primary on-call escalation for live deployments — track issues and bugs from robot operations, follow the escalation matrix, and drive query resolution against an on-call first-response SLA., • Deliver a structured Deployment Performance Report after every engagement covering: time taken, area coverage, expected vs. delivered quality, rework rate, and human vs. robot contribution., • Run weekly, monthly, and quarterly client reviews (written reports + in-person meetings) to keep customers updated on project status., • Obtain customer sign-off at the conclusion of every deployment; collect structured feedback and translate it into formal product / process requirements for the engineering team., • Close the customer feedback loop — inform customers when their input has resulted in a product or process change., • Operate a robot scheduling system that prevents conflicts across concurrent deployments and tracks fleet utilization for resource planning., • Maintain zero unlogged safety incidents or near-misses across all deployments; ensure 100% of incidents and near-misses are reported within the required window., • Partner with internal teams to drive seamless deployments, rapid issue resolution, and measurable account expansion. Required Qualifications and Skills • Bachelor’s degree in Construction Management, Civil / Structural Engineering, Mechanical Engineering, or a closely related field — through a degree program, trade school, or equivalent hands-on field experience., • 4-6 years of experience in customer success, field service, deployment engineering, or operations — ideally with construction equipment, automation, or robotics in the US market., • Strong working knowledge of US construction sites — site safety protocols, PPE, GC / sub-contractor dynamics, and working around other trades on active jobs., • Customer-facing professionalism — can represent Origin in a customer review, conduct a deployment debrief, and manage expectations clearly and calmly., • Structured documentation skills — produces clear, consistent logs, reports, and checklists that others can use., • Working knowledge of drywall finishing (finish levels L0–L5 per GA-214, joint types, compound types, sanding technique) OR demonstrated ability to ramp on a construction trade quickly., • Available for active US site work, often 5 days/week during deployments, with flexible start times aligned to construction crew schedules., • Comfortable with on-call responsibility for live deployments; willing to travel to customer sites across the US during ramp. Preferred Experiences • Direct trade experience in drywall installation, taping, finishing, or painting — professionally or through academic program fieldwork., • Prior experience training or supervising construction workers or tradespeople in new processes or tools., • Familiarity with NYC construction workflow — DOB permits, GC / sub relationships, union vs non-union dynamics, and project scheduling on high-rise residential and commercial jobs., • Experience in a customer-facing role at an early-stage hardware or robotics company — comfortable wearing multiple hats., • Experience scaling operational processes — documentation, checklists, escalation matrices, training certifications. Preferred Skills • Customer success / account management, • Standard Operating Procedure (SOP) and training material creation, • Construction site safety management (OSHA awareness preferred), • Drywall finishing technique and quality assessment, • Cross-functional collaboration with Operations, sales, and quality teams, • Clear, structured written communication and reporting

Job Description Job Title: Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 Core ResponsibilitiesService Delivery & Operations Leadership ⚙️ Ensure excellence in service delivery across all assigned sites. Own the intake, delegation, execution, and completion of all client requests. Guarantee all client and organizational deadlines are achieved without exception. Manage staffing, resources, and technology effectively across all sites. Ensure SLA coverage, floaters, and staffing partnership with HR. Maintain a safe, compliant, high-performing work environment. Document and escalate incidents promptly. Conduct regular site visits to enforce operational compliance. Financial & Performance Management 💼 Support leadership in maintaining P&Ls at or above proforma targets. Oversee payroll, billing, and A/R execution with precision. Lead monthly budget forecasting and financial review. Identify opportunities for year-over-year growth. Optimize profitability, hours, and gross margin. Client Relationship & Engagement 🤝 Maintain high levels of client satisfaction (CSI). Lead monthly and quarterly client business reviews. Serve as a trusted advisor to client leadership. Drive employee engagement to sustain or improve ESI scores. Champion the SPS Governance Model for proactive client satisfaction. Talent Leadership & Workforce Development 👥 Lead and develop multi-level teams across locations. Set expectations, clarify workflow, and resolve operational issues. Conduct performance evaluations and maintain employee documentation. Reduce turnover through coaching and recognition strategies. Cross-train teams to build capability and bench strength. Operational Excellence & Compliance 🔐 Enforce policies, KPIs, and SLAs with discipline. Manage vendor partnerships to ensure contract compliance. Standardize reporting, metrics, and procedures. Resolve site and client issues swiftly and professionally. Lead special projects and operational improvements. Serve as resource for OSHA, EEOC, and compliance matters. Workplace Experience Leadership 🎉🏢 Design and deliver innovative workplace experience strategies. Curate impactful experiences that promote well-being and engagement. Collaborate with catering/food services and service-line partners on events. Measure event ROI and produce monthly workplace experience reports. Oversee Workplace Experience Coordinators including hiring, training, and performance. Communication & Business Partnership Maintain consistent communication with SPS and client leadership. Support business development initiatives as needed. Coordinate travel for team members according to policy. Competencies 💡 Strong analytical and metric-driven decision-making Client-obsessed mindset High integrity and ethical judgment Exceptional communication and presentation skills Professional presence and service excellence Strong organizational discipline Emotional intelligence and conflict de-escalation Strategic and creative problem-solving Ability to manage multiple priorities Talent leadership and coaching ability Experience-driven mindset with focus on innovation Data interpretation and performance insight skills Qualifications 🎓 High School Diploma required; Bachelor's Degree preferred 7–10+ years in relationship management and operational leadership Multi-site management experience strongly preferred Program/Project Management experience a plus Proven ability to coach and develop frontline managers Comfort interacting with C-suite leaders High proficiency in business technology Industry-related experience preferred Strong ethics, professionalism, and client-driven mindset Physical Requirements 💪 Lift/move 40+ lbs regularly Push carts up to 60 lbs capacity Walk, bend, kneel, stand, or sit for extended periods Operate office machinery Speak while inputting data Visual focus and color differentiation required Travel Requirements ✈️ Up to 25% travel required. Other Duties Responsibilities may evolve and additional duties may be assigned as business needs change. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$100,000—$115,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description About Prevail Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! About the Position: Prevail Legal is a leading legal technology company transforming how law firms manage depositions and litigation support through AI-assisted court reporting, real-time transcription, and streamlined deposition management. As a Customer Success Manager, you will serve as the primary relationship owner for a portfolio of law firm clients — ensuring they receive an exceptional, white-glove experience from onboarding through every session. This role sits at the intersection of client relations, session operations, and cross-functional coordination. You will act as the voice of the client internally and as a trusted advisor externally, with a direct impact on retention, expansion, and the overall Prevail client experience. Role Type: Full-Time Remote – U.S. Based Key Responsibilities: Client Relationship Management • Own a portfolio of law firm client relationships, serving as the primary point of contact throughout the client lifecycle, • Lead client onboarding, ensuring smooth adoption of Prevail's platform, workflows, and service standards, • Conduct regular business reviews and proactive check-ins to surface needs, address concerns, and identify growth opportunities, • Act as a trusted advisor by deeply understanding each client's litigation support needs and aligning Prevail's capabilities accordingly Session & Service Operations • Coordinate deposition session logistics in collaboration with the Operations team, ensuring all resources are confirmed and coverage is airtight, • Monitor session delivery in real time; escalate and resolve issues related to court reporters, videographers, interpreters, and support, • Step in as needed to assign resources, confirm coverage, or resolve job-related conflicts to protect client experience, • Oversee post-session processes, including transcript delivery, quality review, and follow-up communications Cross-Functional Collaboration • Partner with Operations, Sales, and the Transcript/Certification teams to ensure seamless coordination across the client journey, • Surface client feedback and recurring issues to internal stakeholders, advocating for product and process improvements, • Collaborate with the Dev team to communicate client-facing feature requests and platform updates, • Maintain accurate client data and session records within Prevail's case management and CRM systems Service Quality & Standards • Uphold and enforce Prevail's quality standards for all service partners including court reporters, videographers, and interpreters, • Identify performance trends and escalate service partner concerns through the appropriate channels, • Ensure compliance with client-specific preferences, transcript formatting standards, and SLA commitments QUALIFICATIONS Required: • 3+ years of experience in customer success, account management, or client services — preferably in legal, court reporting, or litigation support, • Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced, deadline-driven environment, • Strong written and verbal communication skills with a professional, client-first presence, • Proven track record of problem-solving under pressure and resolving operational issues quickly and effectively, • Comfort working across cross-functional teams including Operations, Sales, and Development Preferred: • Experience with legal technology platforms, deposition management systems, and court reporting operations, • Familiarity with litigation support workflows including resources allocation and assignment, transcript certification, videography, and remote deposition technology, • Exposure to tools such as Reporter Base, CRM platforms, or case management software, • Bilingual candidates are a plus Benefits: • Comprehensive benefits plan including medical, dental, vision, 401(k), life insurance, and short-term disability, • Five weeks of PTO, all Federal Holidays, and Parental Leave, • Generous continued education allowance, • Employee stock option plan, • Remote-first environment, • Open, diverse, and respectful working culture Compensation: • The pay range for this salary position is $65,000 - 70,000/yr. However, the pay offered may vary depending on job-related knowledge, skills, and experience. Prevail Legal reserves the right to modify this job description to meet business needs. We can only hire US Citizens and cannot provide H1B Visa sponsorship. Prevail Legal is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Job Description Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. We’re seeking a Head of Client Services to lead and elevate the end-to-end client experience for Maiden Home. This leader will set the standard for our luxury experience across pre-sale consultation, order management, and post-delivery care for our clients and trade partners—ensuring every interaction reflects exceptional taste, precision, and warmth. You’ll report directly to the SVP of Retail & Sales and partner closely with all cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) to deliver a seamless journey that builds loyalty and drives repeat business. What You’ll Own Client Experience Standards & Clienteling • Define the client services model for the Maiden Home clientele, including SLAs, QA, escalation protocols, and quality standards., • Work with SVP of Retail & Sales to design the VIP, trade service tiers and proactive touchpoints throughout the client experience, leading to incremental revenue generation over time., • Establish training and service rituals that reflect the Maiden Home brand., • Design and allocate books of business across the team., • Design and implement quality assurance practices that instill the Maiden Home brand voice throughout all client interactions. Team Leadership & Development • Lead, coach, and develop the Client Services team across channels (email, phone, chat), • Create and facilitate ongoing training programs that develop the teams’ expertise in: product knowledge, design fluency, and luxury etiquette)., • Address performance clearly and decisively, championing a culture of excellence over comfort., • Stay informed and aware of emerging market trends, high-caliber talent, industry best practices, technologies, and platforms., • Set clear goals, career paths, and accountability measures that motivate excellence. Operational Excellence & Issue Resolution • Oversee the full order lifecycle support: quote-to-order handoff, trade/commercial account support (if applicable), production updates, and delivery readiness., • Drive process improvements to reduce friction, prevent issues, and improve accuracy (order entry, change orders, lead times, claims)., • Build and refine playbooks for complex cases: custom pieces, COM/COL, international shipping, multi-stop deliveries, and installation., • Implement a service recovery framework that protects margins while prioritizing long-term loyalty., • Partner with Operations to improve root-cause prevention (damage, delays, missing parts, workmanship concerns). Cross-Functional Partnership • Partner with SVP of Sales & Retail to ensure consistent service standards and hand offs for VIPs, designers, and trade accounts., • Serve as the voice of the client across the business—translating feedback into actionable improvements., • Partner closely with cross-functional teams (Operations, Sales, Flagship, Marketing, E-Commerce, Product) on special projects that create a seamless journey that builds loyalty and drives repeat business., • Collaborate with Product/Design on documentation, care guides, and packaging improvements., • Work with Finance on credits/returns policies and approval thresholds. Qualifications: • 10+ years in client services/client concierge/VIP clienteling teams at a luxury brand— plus 4+ years leading client-facing teams, • Clear track record of building and scaling high performing teams in a dynamic fashion alongside business growth., • High standards and strong taste level; comfort advising discerning clients and design professionals., • Luxury service mindset (anticipate needs, obsessive follow-through, discretion, • Proven ability to deliver white-glove, high-touch service at scale without compromising quality., • Exceptional communication and judgment—able to handle sensitive escalations and craftsmanship questions with calm authority., • Strong operational and analytical chops: process design, SLA management, ticketing/CRM workflows, and cross-functional execution., • Analytical mindset with the ability to translate metrics into action, • Experience with custom, made-to-order, or complex logistics environments strongly preferred., • Cross-functional influence. Powered by JazzHR G4XyxZjfpg

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation, • & more to come!The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About Syllo Syllo is on a mission to transform litigation. Our product is an AI-powered litigation workspace that enables lawyers and paralegals to safely harness the power of language models throughout the litigation life cycle. Since going to market, we have gained a diverse group of enterprise customers, including some of the biggest law firms in the country, and we are quickly expanding. By reducing the expense of litigation industry-wide, we aim to improve access to high-quality representation and promote the alignment of legal outcomes with merit. We're looking for a Staff Engineer who will be a key member of a new Systems team at Syllo that will own Platforms, Frameworks, Tools, Patterns, and Architecture. This person will not only contribute directly to technical design and implementation but also foster a collaborative, high-performing environment where engineers can grow, learn, and thrive. Responsibilities • Provide technical leadership and mentorship to members of the Platforms team, supporting their professional growth and helping them achieve their potential., • Design, implement, and manage scalable cloud-based infrastructure using Kubernetes, Pub/Sub, and other relevant technologies., • Collaborate with our AI team to optimize data pipelines and integrate AI technologies to remove performance bottlenecks., • Refactor existing systems to enhance scalability, including transforming stateful components into stateless ones, and applying extensive autoscaling and auto-repair mechanisms., • Lead efforts on data ingestion and export processes, improving efficiency and reducing dependencies on legacy technologies., • Drive platform reliability initiatives, including enhancing alerting, health checking, and incident management., • Champion continuous improvement efforts, including cost control measures and technological upgrades., • Oversee the development of internal tools that streamline workflows and reduce duplication of effort in development environments., • Ensure the platform meets rigorous testing and security standards to maintain data integrity and security., • Participate in an on-call rotation to ensure meeting SLA Qualifications • Core software engineering skills, including proficiency in languages such as Python and Ruby., • Strong system administration experience, including fluency with Linux, networking, and bash scripting., • Proficiency with GCP., • Proficiency with cloud tools and distributed systems, such as Kubernetes, Kafka, Postgres, and Elasticsearch, or equivalent technologies., • Demonstrated expertise in Infrastructure as Code using tools such as Terraform., • Ability to design and implement scalable, resilient cloud infrastructure., • Strong analytical and troubleshooting skills with a proactive approach to problem-solving., • Excellent communication and interpersonal skills, able to engage effectively with both technical and non-technical stakeholders., • Experience addressing scaling challenges and resource contention in distributed systems., • Engagement with the open-source community, including tool research, bug reporting, and code contribution., • Expertise in cloud data security Salary Range ($190- $230K) plus health insurance and equity. United States - Remote Pay Range$190,000—$230,000 USD

Job DescriptionSalary: $100,000+ Location: Brooklyn/Remote Department: Partner Growth Job Type: Full-Time Position Summary At My IT Crew (MY IT CREW), we dont just serve clients, we partner with them. As a vCIO, you are the strategic quarterback for assigned accounts. This role blends relational leadership with technical and business acumen to ensure every client relationship is proactive, profitable, and aligned with MY IT CREWs commitment to world-class managed services. Youll be responsible for client satisfaction, strategic planning, and business expansion across the client lifecyclefrom onboarding through ongoing reviews and renewals. Youll lead recurring Technology Review Meetings, build annual IT roadmaps, quote solutions, manage licensing and lifecycle, and serve as the escalation point for account-related concerns. Your impact directly influences MY IT CREWs retention, revenue, and reputation. Key Responsibilities Client Strategy & Relationship Management • Serve as the single point of accountability for assigned clients post-onboarding., • Lead scheduled Cadence Calls and Technology Business Reviews (TBRs) to ensure alignment with client goals., • Develop and maintain strategic roadmaps aligned with client objectives and MY IT CREW best practices., • Anticipate needs through data and relationship cuesresolving concerns before they escalate., • Assist with third-party vendor relationships to relieve clients of technical burdens. Opportunity Management & Growth • Quote and scope solutions for hardware, licensing, services, and projects., • Identify and execute cross-sell and upsell opportunitiesmove clients toward standard stack adoption., • Collaborate with Project Engineers, TAMs, vCIOs, and Sales Engineers to ensure solution fit., • Coordinate with vendors for competitive pricing and availability. Lifecycle, Licensing & Asset Management • Own the lifecycle calendar: warranties, licensing, contract renewals., • Maintain asset intelligence via ITGlue., • Present lifecycle and licensing updates as part of proactive roadmap conversations., • Partner with Inventory & Procurement to ensure timely ordering, delivery, and implementation. Escalation & Issue Resolution • Act as the non-technical escalation point for service dissatisfaction or process breakdowns., • Facilitate internal triage between Service, TAM, and Projects teams to resolve client issues., • Provide transparency and continuity of communication during escalations. Process Excellence & Documentation • Ensure all Technology Review Meetings follow My IT Crews playbook (agenda, post-review tasks, documentation)., • Keep ConnectWise, IT Glue updated with client notes, roadmap items, and account metrics., • Maintain up-to-date client budgets including strategic initiatives and anticipated spend. Cross-Functional Collaboration • Engage with TAMs, Projects, CS, and Centralized Services to execute client initiatives., • Deliver feedback loops from client interactions to internal stakeholders., • Participate in regular internal syncs (weekly AM meetings, EOS L10s, 1-on-1s). Required Experience & Skills • 2+ years in vCIO, Account Management, or Client Success within an MSP or IT consulting environment., • Working knowledge of IT infrastructure, MSP services, and business technology strategy., • Proficiency with quoting, solution design, and technology budgeting., • Experience using tools such as ConnectWise, ITGlue., • Exceptional relationship-building, communication, and follow-up skills., • Strong documentation, task tracking, and time management. Performance Metrics (KPIs) • Client Engagement: % of Cadence Calls and Technology Reviews completed on schedule., • Client Retention & CSAT: Retention rate of assigned accounts, CSAT from account-related tickets., • Opportunity Management: Revenue generated from quoting, % closed-won opportunities., • Lifecycle Execution: % of clients with current lifecycle plans and renewals handled on time., • Strategic Planning: % of clients with documented roadmaps and annual budgets., • Ticket Resolution: SLA compliance for account/quoting-related tickets. Culture Fit & Philosophy At My IT Crew, we are practical problem-solvers who believe in clarity, accountability, and momentum. We are not vendors, we are partners. Our clients rely on us to lead, not just react. As a vCIO, you will be the voice of that leadership. We are building something greatand this role is a cornerstone.

Job DescriptionCompany Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: • EAT authentic Italian food at our restaurants, cafés and to-go counters, • SHOP a selection of high-quality Italian, local and homemade products, • LEARN through our classes and our team’s product knowledgeJob Description Sr Manager, Customer Care The Senior Manager, Customer Care owns and evolves the digital customer support, reputation management, and antifraud workflows for Eataly North America. The Sr Manager Customer Care oversees the first point of contact for all customer contact through digital communications, working collaboratively with teams at local and corporate level to identify in-store issues, consistent themes, and notable brand impact moments for appropriate escalation and ownership. KEY RESPONSIBILITIES -Omnichannel strategy & operations: Design, implement and govern the omnichannel customer support model using Zendesk as the single source of truth for ticketing, routing, SLA enforcement and knowledge management; ensure unified customer history and smooth handoffs between channels (email, phone, chat, social, messaging, in-store). -Reputation & review management (centralized): Centralize monitoring and response to public reviews via Local Strategy; classify incoming reviews, convert critical reviews into operational tickets, assign follow-ups to store or central teams, and define public reply templates and timing objectives. -Partner with Marketing/PR on all high level customer services issues that could have notable brand impact to escalate reputational issues and convert positive feedback into content. -Fraud prevention & payments oversight: Monitor for anti-fraud activity and partner with Eataly global digital team to ensure reduced risk for fraud -Implement manual review playbooks, measure false positives/negatives and refine rules to balance conversion and security; coordinate with Finance and Legal on dispute resolution and reporting. -Vendor governance & workforce management: Manage the outsourced 1st-level vendor including WFM and forecasting, capacity planning for seasonal peak demand, SLA enforcement, QA program and continuous coaching. -Processes, playbooks & training: Create and maintain a comprehensive handbook for 1st-line 3rd party agents covering scripts, escalation flows, refund and voucher handling, classes and events procedures, and language guidance. -Measurement & continuous improvement: Define and report on key metrics, and identify trends and consistent themes in customer experience -Tech Roadmap Optimization: collaborate with the IT department to help shape and maintain a 12–24-month systems roadmap for customer care. Ensure the roadmap reflects business priorities aimed at enhancing service levels and boosting efficiency. REQUIRED EXPERIENCE & SKILLS -6+ years in Customer Care / CX / Operations roles within retail, hospitality or eCommerce; minimum 3 years managing employees or external vendors. -Practical experience administering Zendesk (or comparable enterprise ticketing platform). -Strong analytical skills and comfort with dashboards, KPI design and reporting. -English fluency required. PREFERRED / NICE TO HAVE -Background in hospitality operations (restaurant reservations and guest recovery). -Experience with review management platforms and integrations. -Familiarity with workforce management tools and contact center QA programs. SOFT SKILLS -Data-driven leader with pragmatic decision making and experience in cross-functional influence. -Strong vendor management skills with ability to build resilient external partnerships. -Excellent communicator, coach and change agent; able to simplify complex processes and drive adoption across retail stores and central teams. Salary Range $110,000-$115,000, based on experience Additional Information Benefits and Perks • Medical, Dental, Vision Insurance, • Paid Time Off, • Paid Parental Leave, • 401K with match or RRSP, • Bonus program, • Free family meal daily, • Discounts at Eataly, • Classes on products and Italian cuisine, • Referral bonus program, • and more! Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Job Description UNIVERSAL Technologies is seeking an Oracle Cloud Administrator for an onsite position in Long Island City, NY. Active LinkedIn preferred. May change to hybrid after 90 days. The selected consultant will serve as the primary technical authority responsible for administering and optimizing Oracle Cloud Infrastructure (OCI) environments, including Oracle Fusion ERP and Oracle Autonomous Databases (ATP/ADW). This role ensures high availability, security, performance optimization, and seamless integration across SaaS and PaaS environments within an enterprise cloud ecosystem. *Candidate must be able to work for UNIVERSAL Technologies directly. WHO WE ARE UNIVERSAL Technologies is a certified Women-Owned Business Enterprise (M/WBE) specializing in IT consulting and professional services. We provide experienced technology professionals to government agencies and private-sector clients, delivering cost-effective solutions that drive innovation and operational excellence. WHAT WE OFFER At UNIVERSAL Technologies, we value our consultants and provide opportunities to work on impactful technology initiatives. Our team members benefit from professional growth, collaborative environments, and exposure to enterprise-level cloud and infrastructure projects. MANDATORY SKILLS/EXPERIENCE • Minimum 3+ years of hands-on experience in Oracle Fusion Cloud and Oracle Cloud Infrastructure (OCI) administration, • Hands-on experience administering Oracle Fusion ERP and/or HCM environments, • Experience provisioning and managing Oracle Autonomous Transaction Processing (ATP) and Autonomous Data Warehouse (ADW), • Strong experience with OCI Networking components including Virtual Cloud Networks (VCN), subnets, load balancers, and FastConnect, • Experience configuring and managing Identity and Access Management (IAM) and Role-Based Access Control (RBAC) using Fusion Security Console, • Experience implementing Single Sign-On (SSO) solutions, • Experience monitoring and securing environments using Oracle Cloud Guard, • Experience utilizing Oracle Cloud Monitoring and Oracle Enterprise Manager for performance tracking and SLA compliance, • Oracle Cloud Infrastructure Certified Architect and/or OCI Database Management Specialist certification (preferred) SCOPE OF SERVICES • Oversee end-to-end administration, maintenance, and performance optimization of Oracle Fusion ERP/HCM environments, • Manage user roles, permissions, and security profiles to ensure compliance and proper access controls, • Coordinate environment refreshes, patching schedules, and system upgrades, • Provision, configure, and manage Oracle Autonomous Databases (ATP/ADW), leveraging automated tuning, scaling, and patching capabilities, • Configure and maintain OCI infrastructure components including networking, IAM, and cloud resources, • Implement and maintain SSO integrations and enterprise security controls, • Monitor system performance, resource utilization, and costs to ensure high availability and adherence to service-level agreements, • Ensure seamless integration between SaaS (Fusion Applications) and PaaS (OCI/Autonomous Database) environments UNIVERSAL Technologies is an equal opportunity employer.

Job Description ▶︎ Job Details ・Job Title: Infrastructure Project Leader ・Client: Japanese IT Company ・Working Location: New York, NY 10022 ・Working style：Hybrid (2 days in the office) ・Employment Type: Full-time / Non-Exempt ・Salary: $70K – $100K ・Benefit: Full Benefits (Medical Insurance, 401K Match, PTO, etc.) ・Visa Support: Not specified ・Working Hours: 9:00 AM – 5:30 PM ・Language: English required / Japanese preferred ▶︎ Job Summary: We are seeking an Infrastructure Project Leader to support the implementation, operation, and continuous improvement of IT infrastructure environments within a fast-paced client-facing environment. This role will work closely with the Project Manager to execute infrastructure projects while also contributing hands-on technical expertise across endpoint management, Microsoft 365, cloud platforms, identity management, and security operations. The ideal candidate will have a strong technical foundation, experience supporting enterprise infrastructure environments, and the ability to coordinate tasks and communicate effectively with both internal teams and clients. Japanese language skills are a plus due to interaction with Japanese customers. ▶︎ Key Responsibilities: ・Support infrastructure project execution by tracking tasks, coordinating activities, and reporting project status to the Project Manager ・Implement, configure, and maintain endpoint management platforms such as Intune, Tanium, SCCM, and Windows FU ・Manage identity and access solutions including Entra ID, Entra ID Connect, Active Directory, and Windows Hello ・Operate and support Microsoft 365 environments including SharePoint Online, Exchange Online, and Intune ・Maintain and troubleshoot security solutions such as Microsoft Defender and access privilege management tools ・Build, manage, and monitor cloud infrastructure environments on AWS and Azure ・Support services including EC2, S3, CloudWatch, Azure Monitor, virtual machines, and networking components ・Identify operational inefficiencies and drive process improvements through standardization, automation, and tooling enhancements ・Participate in Managed Service launches, including defining operational procedures and SLA structures ・Assist with pre-sales activities such as proposal preparation, effort estimation, and client presentations ・Coordinate with vendors, clients, and internal stakeholders as needed ・Travel to customer sites or data centers when required ▶︎ The right candidate will possess: ・Strong hands-on infrastructure engineering experience within Microsoft and cloud ecosystems ・The ability to balance technical execution with project coordination responsibilities ・Experience working in client-facing or managed service environments ・Strong troubleshooting and problem-solving skills ・A proactive mindset toward operational improvement and automation ・Excellent communication and collaboration skills in multicultural environments ・The flexibility to support both project implementation and operational support activities ▶︎ Required Qualifications & Skills: ・2+ years of experience in IT infrastructure environments ・Hands-on experience with one or more of the following technologies: • Endpoint Management: Intune, Tanium, SCCM, Windows FU, • Identity & Access Management: Entra ID, Entra ID Connect, Active Directory, Windows Hello, • Microsoft 365 Services: SharePoint Online, Exchange Online, Intune, • Cloud Platforms: AWS (EC2, S3, CloudWatch) and/or Azure (Azure Monitor, VMs, Networking), • Security Tools: Microsoft Defender, privilege/access management tools ・Experience improving operational efficiency through automation, process improvement, or tooling initiatives ・Basic project coordination experience including schedule tracking, vendor communication, and status reporting ・Fluency in English ・Japanese language skills are preferred but not required ・Ability to travel to customer sites or data centers as needed Powered by JazzHR uqxmsoy17W

Job DescriptionAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Location: US Based – East Coast (Remote) Position Overview The Service Operations Manager is responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers’ professional growth, and strong client relationships that reinforce long term customer success. This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality and a proactive mindset. Core Responsibilities • Engineering Team Leadership & Growth, • Lead and coach engineering teams to ensure technical excellence and accountability., • Build scalable team structures and workflows to support growth and meet changing customer needs., • Promote a culture of learning and collaboration for ongoing skill development., • Review performance metrics and guide engineers on technical and professional improvement., • Operational Excellence & Service Delivery Execution, • Deliver services that meet or exceed SLAs, KPIs, and customer expectations., • Enforce standardized processes, quality documentation, effective communication, and escalation protocols., • Track operations, identify risks early, and resolve issues proactively., • Assist in capacity planning, workload distribution, and resource allocation for operational goals., • Strategic Client Relationship Management, • Serve as the main operational contact for assigned clients, building transparent and responsive relationships., • Align engineering support with client business needs and goals., • Collaborate with Account Management and Project Delivery for unified service., • Join customer reviews, service discussions, and roadmap planning to support the partnership., • Customer Success Ownership, • Regularly assess customer experience and drive actions to boost satisfaction, reliability, and value., • Turn customer feedback into practical improvements for engineering and service teams., • Support renewal readiness through effective service delivery and by spotting upsell or expansion opportunities linked to customer goals., • Data Driven Performance Management, • Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment., • Use data to inform decisions, enhance team performance, and report trends to leadership and clients., • Regularly manage metrics, service health, and operational reports., • Collaboration & Cross Functional Alignment, • Collaborate with Engineering, Project Delivery, Account Management, and Central Services to ensure seamless service delivery and effective knowledge sharing., • Support the onboarding process for new customers and technologies by facilitating coordination and communication among teams., • Work with leadership to implement initiatives that improve efficiency, quality, and scalability., • Resource & Budget Management, • Maintain team staffing plans and budget alignment to support business growth, SLA commitments, and service quality requirements., • Participate in hiring, onboarding, and workforce planning to ensure a strong, scalable engineering support bench. Qualifications • Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer outcomes., • Solid understanding of core IT operations concepts such as incident, request, change, and problem management, as well as how these functions integrate within a global service delivery model., • Demonstrated ability to develop, mentor, and grow engineering teams, fostering a culture of accountability, learning, and high performance., • Experience supporting complex customer environments that require adherence to strict SLAs, regulatory controls, and high availability service expectations., • Ability to analyze operational data, identify trends, and drive improvements using metrics based decision making., • Strong communication skills with the ability to translate technical and operational details into clear, actionable information for both engineers and client stakeholders., • Proven success in building and maintaining trusted client relationships, including managing expectations, communicating service performance, and advocating for customer needs internally., • Demonstrated effectiveness in collaborating cross functionally with Project Delivery, Account Management, Engineering, and other operational teams., • Ability to balance hands-on operational oversight with forward thinking process improvement and scalability initiatives., • Experience managing remote and distributed teams across multiple geographies or time zones., • ITIL Foundation certification or practical ITIL experience strongly preferred., • Strong organizational, problem solving, and prioritization skills in a fast paced, rapidly evolving environment., • Comfortable working outside standard business hours when required (major incidents, escalations, or on call rotation). Base Salary Range: $90-120k Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status. Powered by JazzHR zMVSLL8Z5u

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Clinical Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Clinical Operations to deliver consistently excellent member experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: • Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams., • Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Clinical Ops quality teams and leadership., • Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time., • Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work., • Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight., • Own Clinical Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows., • Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs. What success looks like: • Measurable lift in quality outcomes for Clinical Operations (e.g., improved member experience indicators such as CSAT, fewer repeat contacts/escalations, improved SLA + quality balance)., • Strong adoption of quality insights: Clinical Ops stakeholders implement changes based on your recommendations (not "reporting for reporting's sake"). , • Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams., • Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature. , • Time-to-insight: reduced cycle time from "quality question raised" → "decision-ready analysis + recommendation." , • Internal partner satisfaction: Clinical Operations leaders view you as a trusted partner who improves how the org runs, not just a QA scorer. What you'll bring: Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree is a plus. • 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus). , • Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks., • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex), • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis, • Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions., • A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment. The target base salary range for this position is $80,000 - 92,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Workforce Optimization will ensure the right people and capacity are in place for our frontline teams to meet member and provider needs efficiently. This role is part of the Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: • Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category., • Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis., • Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions., • Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning., • Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success., • Own the tooling stack for workforce management, ensuring our vendor spend is optimized. What success looks like: • Volume forecast accuracy: High forecast accuracy for inbound volume, • Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the frontline teams, • Response SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models, • Internal partner satisfaction: Frontline Operations leadership views you as a trusted strategic partner, not just an analytics provider What you'll bring: • Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred, • Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech), • Experience with workforce management or capacity planning is a plus, • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred, • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis, • Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions., • A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment. The target base salary range for this position is $125,000 - 142,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionAbout Monstro Monstro is an AI-native fintech platform reimagining how people and institutions manage money. We're building a modern foundation for financial decision-making—combining intelligence, automation, and elegant design to help users make smarter choices with confidence. Our team includes experienced builders from leading fintech, wealth management, and technology companies, united by a shared goal: to create a category-defining product that transforms how financial insight is delivered and acted on. About the Role We're looking for a Delivery Analyst to join our Client Implementations team and serve as the technical bridge between Monstro and our institutional clients. You'll be embedded in implementation projects, working directly with client stakeholders to understand their security, infrastructure, and integration requirements—and translating those into clear, actionable documentation that drives our implementation plans. This role sits at the intersection of business analysis, technical discovery, and client implementation. You need to be comfortable sitting in a room with senior IT stakeholders at major banks, listening carefully, asking the right questions, and turning what you hear into structured documentation that our engineering team can execute against. You'll regularly represent Monstro directly in client environments, so confidence, professionalism, and technical fluency are essential. This role is perfect for someone who is technically fluent (but not necessarily a coder), thrives in client-facing situations, and has a knack for making the complex understandable. You'll facilitate discovery sessions, create technical diagrams, and ensure that nothing gets lost in translation between what clients need and what we deliver. This is a highly client-facing role that requires significant domestic and international travel to support enterprise implementations and discovery sessions. Candidates should expect to travel approximately 40–50%+ of the time, including potential international assignments depending on client needs. What You'll DoAnalyse & Document Client Requirements • Attend client meetings alongside the Delivery Manager, capturing requirements, decisions, and action items with precision., • Engage with client technical teams, security, IT, and business stakeholders to understand their infrastructure, security posture, and integration needs., • Document business and technical requirements clearly and comprehensively—producing clear, structured documentation that enables engineering and delivery teams to execute implementations effectively., • Identify dependencies, constraints, and risks early in the engagement and proactively escalate them., • Translate client-specific needs into technical specifications our engineering team can execute against, including any custom requirements.Understand the Technical Landscape, • Develop and maintain a solid understanding of Monstro's architecture, product capabilities, and standard implementation patterns., • Apply this knowledge to assess client requirements and identify best-fit solutions., • Develop a deep understanding of client authentication requirements (SSO, OAuth, SAML, etc.) and security standards., • Map out integration patterns—APIs, data flows, system dependencies—and represent them visually., • Create technical diagrams (architecture, sequence, data flow) that communicate clearly to both technical and non-technical audiences., • Stay current on common enterprise infrastructure patterns, particularly in financial services environments.Facilitate Discovery & Requirements Gathering, • Facilitate requirements gathering sessions in partnership with the Delivery Manager., • Ask the right questions to uncover unstated assumptions and edge cases., • Manage conversations with multiple stakeholders who may have competing priorities., • Synthesise input from various sources into a coherent, unified set of requirements.Collaborate Across Teams, • Work closely with the Delivery Manager to ensure requirements inform project planning and timeline., • Partner with Monstro's engineering team to clarify requirements and answer questions during implementation., • Escalate technical risks or requirement gaps that could impact delivery., • Contribute to continuous improvement of our discovery and documentation processes.What You Bring Required: • 5+ years of experience in a technical analyst, solutions architect, business analyst, or similar client-facing technical role., • Experience working on enterprise software implementations, ideally within financial services, banking, telecoms, or similarly regulated industries with strict SLAs., • Strong understanding of integration patterns (REST APIs, webhooks, batch processing, etc.)., • Familiarity with authentication and security concepts (SSO, OAuth, SAML, encryption, network security basics)., • Ability to create clear technical diagrams (architecture, sequence, data flow) using tools like Lucidchart, Miro, Visio, or similar., • Excellent facilitation skills—comfortable leading meetings and workshops with senior, sometimes demanding, client stakeholders., • Strong written communication skills; able to produce documentation that is clear, structured, and actionable., • Ability to engage confidently with both technical and non-technical stakeholders., • Self-sufficient and resourceful—able to represent Monstro independently in client environments., • Ability and willingness to travel extensively to client sites (approximately 40–50%+), including potential international travel based on client and project needs., • Valid passport and ability to undertake international business travel as required. Preferred: • Prior experience in Professional Services, Consulting, or a client-facing role at a software vendor—particularly a startup or growth-stage company selling into large enterprises., • Experience working with enterprise or institutional clients on technical implementations., • International experience—working with clients across different countries and time zones. Nice to Have: • Prior experience working with clients in the Financial Services industry, especially banks with rigorous SLA requirements., • Familiarity with cloud platforms (GCP, AWS, Azure) and enterprise infrastructure., • Experience with diagramming standards (UML, C4, ArchiMate).Why Monstro?, • Ownership & Impact: Shape the future of AI-powered finance—building a category-defining product used by consumers and institutions around the world., • Experienced Team: Join a team with leadership that has a track record of scaling companies from early stage to major exits., • Principles-Driven Culture: Work in a culture that values speed, ownership, and impact—what most companies achieve in 90 days, we do in 45., • Comprehensive Compensation Package: Competitive salary, equity, and robust benefits package, including paid health, vision, dental, and disability coverage., • Compensation Range (New York City): $142,000- $195,700 *The posted range reflects the base salary for this role across the market ranges for each location. Final compensation will depend on a variety of factors, including experience, skills, internal leveling, and market conditions, and will be offered within the stated range in accordance with applicable pay transparency laws.Please note: This role will have a start date of early to mid July.Ready to Build With Us? If you're excited to contribute to a high-bar team building something meaningful, we love to hear from you!

Job Description UpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion. Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore. This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York. WHY UPCLEAR? • Develop SaaS consulting and implementation experience and expertise in the CPG / Retail industry, • Opportunities to grow within technical and other areas such as strategy, marketing, and sales activities, • Get on the ground floor of a startup-like company that already has a global reach Responsibilities • Act as the primary point of contact for a portfolio of clients, ensuring timely, effective, and professional support., • Monitor client success, progress, issues, and opportunities; proactively follow up to ensure resolution and satisfaction., • Contribute to achieving SLA targets and overall client satisfaction goals., • Identify, analyze, and investigate technical and functional issues encountered by customers in their use of the platform., • Translate customer issues into clear problem scenarios for Engineering and Technical teams., • Test product fixes and patches, validate solutions, and communicate resolution status and timelines to clients., • Support clients with complex platform usage, configurations, and data-related questions., • Assist with client-facing release communications and user training related to new features or enhancements., • Ensure smooth adoption of new functionality by business users., • Analyze customer needs to recommend appropriate functional and technical solutions., • Support onboarding and activation activities to help clients realize value quickly., • Create, maintain, and improve client documentation, reporting, and dashboards., • Work closely with other teams to relay customer feedback and technical insights., • Support continuous improvement initiatives related to product quality and client experience. Requirements • Bachelor’s degree (or equivalent) in an IT, Engineering, Computer Science, or related technical discipline., • 2–4 years of experience in a SaaS environment, ideally as a Client Success Analyst, Presales Engineer, Support Associate, or similar technical client-facing role., • Experience with SaaS platforms, • Good working knowledge of SQL, data analysis and Power BI, • Strong data management skills; advanced proficiency in Excel and PowerPoint, • Experience interacting with external stakeholders Core Skills & Competencies • High attention to detail with strong organizational and time-management skills., • Proven ability to work under pressure and manage tight timelines., • Excellent verbal and written communication skills; able to explain technical concepts to non-technical stakeholders., • Highly analytical, curious, and passionate about technology and technology-driven services., • Customer-focused mindset with a strong sense of ownership and accountability., • Strong problem-solving orientation and ability to balance technical depth with client empathy Benefits UpClear employees have access to a range of competitive benefits, including • Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision), • Retirement Plan with company match (401k, IRA), • Commuter Benefits, • Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays), • Paid Maternity leave, • Paid Parental bonding leave, • One month paid sabbatical after five continuous years of work at UpClear, • Salary $80K-100K The salary range listed is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.