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  • General Manager
    General Manager
    14 days ago
    $20–$45 hourly
    Full-time
    Fairfield

    General Manager — The Social Media Agency About Us We're The Social Media Agency, a small, fast-moving team helping brands show up online in a way that feels real. We're not a giant corporate shop with layers of approval chains and cookie-cutter content calendars. We're a lean group of people who genuinely care about the accounts we manage, the platforms we work on, and the results we get our clients. We're growing, and as we grow, we need someone who can hold the whole operation together while we scale. The Role We're looking for a General Manager to run the day-to-day of the agency so leadership can focus on strategy, growth, and new business. This is not a "sit in on meetings and nod" management role. You'll be the person who actually keeps things moving: making sure the team is doing great work, clients are happy, deadlines are hit, and the business itself is healthy. You'll be managing a team of social media marketers who handle content, campaigns, and client accounts across platforms like Instagram, TikTok, LinkedIn, and others. You're not expected to do their job for them, but you do need to understand it well enough to coach, troubleshoot, and step in when something's off track. This role suits someone who's managed people before, understands how a small agency actually operates, and wants real ownership rather than a narrow lane. If you like being the person who makes the trains run on time, and you also enjoy solving problems that don't have a clean playbook yet, this is for you. What You'll Be Doing Team Leadership Directly manage a team of social media marketers, including day-to-day check-ins, performance feedback, and career development Set clear expectations, deadlines, and quality standards across all client accounts Run team meetings that are actually useful, not just calendar filler Hire, onboard, and train new marketers as the team grows Handle performance issues directly and fairly, including tough conversations when needed Build a team culture people actually want to be part of Client & Account Oversight Serve as an escalation point when client issues come up that the marketing team can't resolve on their own Review campaign performance and content quality across accounts to make sure standards are being met Sit in on key client calls when needed, especially for larger accounts or sensitive situations Make sure client deliverables are on time, on brand, and on strategy Operations Own the day-to-day operations of the agency: workflows, tools, processes, and internal systems Identify bottlenecks in how work gets done and fix them Manage scheduling, workload distribution, and capacity planning across the team Track and report on team output, campaign performance, and business metrics to leadership Help build out the systems and processes we don't have yet, since we're still a growing company Business Support Work closely with leadership on hiring plans, budgets, and growth priorities Flag risks early, whether that's a client relationship going sideways, a team member struggling, or a process that's not scaling Bring ideas to the table on how to improve how the agency runs, not just execute what's already been decided What We're Looking For Proven experience managing a team, ideally in a marketing, agency, or client services environment Solid understanding of social media marketing, even if you're not the one creating content day-to-day Comfortable wearing multiple hats. Agencies are unpredictable and priorities shift fast Strong communicator, both with your team and with clients Organized enough to keep several moving parts on track without dropping things A problem-solver who doesn't wait to be told what to fix Experience giving feedback, handling conflict, and coaching people to improve Comfortable with ambiguity. We don't have every process buttoned up yet, and you'll help build some of them Nice to have, not required: Experience scaling a small team or department Familiarity with project management or CRM tools Background working directly with clients or accounts, not just internal teams Experience working in or with a marketing or advertising agency specifically A track record of building or improving processes from scratch rather than just following existing ones A Few Things We're Not Looking For To save everyone time, this probably isn't the right fit if you're looking for a purely strategic role with no hands-on people management, a highly structured corporate environment with established playbooks for everything, or a position where you'd be several steps removed from clients and the actual work. We're also not looking for someone who needs constant validation or sign-off before making day-to-day decisions. We want a GM who can own this role, not someone who needs the role defined for them every step of the way. What You Get Real ownership over how the agency runs day-to-day, not just a title Direct access to leadership and a real say in decisions A team that moves fast and doesn't drown in unnecessary process Room to build things your way as we grow, rather than inheriting a rigid system [Add: PTO, pay structure, remote flexibility, bonus structure, benefits, etc. once finalized] Who Thrives Here People who do well on our team tend to be self-starters who don't need constant direction, but also know when to loop leadership in. We move fast, we're honest with each other, and we care more about getting things right than covering ourselves. If you like structure for the sake of structure, this probably isn't the right fit. If you like building the structure yourself, it might be exactly right. A Day in This Role Might Look Like Mornings often start with a quick scan of client accounts and a check-in with the team to see what's on fire and what's on track. From there, you might jump into a call with a client who's unhappy about a campaign's engagement numbers, then turn around and coach a marketer through how to present results more confidently next time. Later, you could be reworking how the team hands off tasks between content creation and scheduling because the current process keeps causing delays. By the end of the day, you've probably touched people management, client relations, and internal operations, sometimes all before lunch. No two days are identical here. Some weeks are heavy on hiring and onboarding, others are heavy on client fires, others are quiet enough to focus on building better systems. You'll need to be comfortable moving between those modes without losing track of the big picture. How We Measure Success in This Role We're not going to hand you a rigid scorecard on day one, but generally, success in this role looks like: The team is hitting deadlines and producing consistently strong work without you having to micromanage every deliverable Clients feel heard and see results, and escalations are handled quickly and professionally Turnover on the team stays low because people feel supported and know what's expected of them Internal processes get better over time instead of staying stuck or getting more chaotic as we grow Leadership can trust that day-to-day operations are handled, freeing them up to focus on strategy and growth We'll set clearer, more specific goals together once you're in the role and have a feel for where the biggest opportunities are. Our Values, in Practice We talk a lot about being real with clients, but that same standard applies internally. We'd rather have a team member tell us a deadline is at risk two days early than find out the day it's due. We'd rather a manager give direct, kind feedback than let a performance issue fester for months. None of us have this fully figured out, including leadership, and we're looking for someone who's comfortable saying "here's what I think we should do differently" without being asked. We also believe in giving people real responsibility early. You won't spend your first few months just observing. You'll be making decisions, running point on real problems, and shaping how this team operates almost immediately. That's exciting for the right person and overwhelming for the wrong one, so it's worth being honest with yourself about which one you are. Growth Path As the agency grows, so does this role. We expect the General Manager position to evolve alongside the company, potentially expanding into a broader operations or leadership role as we add more clients, more team members, and more complexity. If you're someone who wants to grow into a bigger seat as the business grows, this is a strong place to plant a flag early. A Note on Where We're At We want to be upfront: we're a small, growing agency, not an established enterprise with decades of infrastructure behind it. That means some things will be a little scrappy at first, some processes will need to be built from scratch, and you'll have real influence over how this company runs going forward. For some people, that ambiguity is stressful. For others, it's the whole appeal. If it's the latter for you, we think you'll enjoy this role a lot. How to Apply Send your resume along with a short note about your management experience and why this role interests you to the contact details provided. Tell us about a time you had to fix something that was broken on a team you managed. We're more interested in how you think through problems than in a perfectly polished resume. We're a small company that's still figuring some things out as we grow, and we're upfront about that. If that sounds exciting rather than scary, we'd love to hear from you.

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  • Shift Leader
    Shift Leader
    1 day ago
    $19–$24 hourly
    Full-time
    Staples, Westport

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passion ate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager Salary: $19 - $24 You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay and Weekly Tips to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You'll Do Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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  • Team Member
    Team Member
    1 day ago
    $17–$20 hourly
    Part-time
    Staples, Westport

    Summary At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Team Members to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager Salary: $17.00 - $18.00 You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay and Weekly Tips to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience. What You'll Do Food Preparation & Production • Prepare daily production items in cooperation with kitchen staff., • Ensure food products are prepped correctly, following recipes and Naya's standards., • Follow recipes and portion control standards to maintain consistency and quality., • Wash dishes and tools used during food prep., • Minimize waste and assist with inventory counts. Kitchen Organization & Maintenance • Receive, disinfect, store, and organize deliveries following FIFO and best storage practices., • Maintain proper storage temperatures and rotation procedures per DOH regulations., • Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule., • Keep floors in work areas clean, dry, and free of debris., • Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils. Guest Service • Provide timely and courteous service to guests in alignment with Naya's policies and procedures. * Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements., • Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction., • Ring orders into the POS system accurately and collect payments., • Assist customers with making change, as applicable., • Follow cash handling procedures, turning in accurate amounts daily. Front-of-House & Station Management • Maintain a clean, stocked, and organized workstation at the start of each shift., • Stock cashier stations with necessary items, including paper goods and ice water., • Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread., • Turn on displays and play music as part of daily setup., • Follow the proper cash handling procedures and rings up items correctly, • Complete all side work and cleaning tasks to Naya's standards, including setting up sanitizing pails. Teamwork & Communication • Support and assist team members as needed., • Communicate issues and ideas to the Chef or Director of Operations., • Participate in training and development of new employees to uphold Naya's service standards. Compliance & Professionalism • Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming., • Attend company meetings and training sessions as required., • Exhibit a friendly, positive, and helpful attitude at all times., • Carry out additional duties as assigned by management. Who You Are • 1+ year experience as a restaurant team member at similar caliber concept, • The ability to lift at least 50 pounds on a regular basis., • The ability to bend, stoop, stand and perform extensive walking for 8 to 10 hours a day., • Excellent communicator in written and verbal formats., • Communicates information effectively and efficiently., • Completed the Train the Trainer course., • Maintain a friendly, helpful and positive attitude always., • Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook, • The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant., • Ability to perform essential job functions under pressure, maintain professionalism when working under stress., • Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business., • Attends mandatory meetings., • Adherence to company, state, and county sanitation standards., • Strict adherence to posted schedule and clock in/out at times., • Perform all other related and compatible duties as assigned by the Management Team.

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