Leasing Admin/Resident Social Coordinator
1 day ago
Jersey City
Job Description Who We Are South Oxford Management is a full-service property management company with locations in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are dedicated to offering an exceptional experience to our residents and team members. Our owners bring years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From asset management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission. When you join South Oxford Management, you become part of a team, where you’re encouraged to learn, share ideas, and participate in team building and charitable activities. How You Will Contribute The role will supports leasing and management teams during lease-up with application processing, lease administration, prospect follow-up, reporting, and move-in coordination, making the move from prospect to resident seamless. As the community stabilizes, shifts toward resident services, driving engagement, renewals, retention, and events to create a responsive, welcoming community. Things You Will Do Leasing & Administrative Support • Support the leasing team with the daily administrative needs of a high-volume lease-up., • Assist with application processing, screening, approvals, lease preparation, and document management., • Review leasing files for accuracy and completeness., • Maintain accurate prospect, applicant, and resident information within the property management and CRM systems., • Assist with prospect follow-up, appointment scheduling, and communication., • Assist with preparing move-in documentation and coordinate upcoming move-ins with residents and onsite teams., • Track deposits/ePremium set up, required documentation, insurance, utility requirements, and other move-in items., • Assist with preparing leasing reports, traffic reports, move-in schedules, availability reports, and other operational reporting weekly., • Support the leasing team during high-volume traffic periods, including tours when needed., • Maintain an organized and professional leasing office and ensure materials and collateral are readily available. Move-In & Resident Experience • Serve as an additional point of contact for new residents throughout the move-in process., • Coordinate move-in schedules, elevator reservations, access credentials, keys/fobs, parking information, and resident welcome materials., • Help ensure apartments and move-in documentation are prepared prior to resident arrival., • Conduct move-in follow-up to ensure residents have had a positive experience., • Assist residents with general questions regarding the property, amenities, packages, parking, building access, policies, and community services., • Work closely with leasing, maintenance, concierge, and management teams to resolve resident needs efficiently., • Maintain professional and timely communication with residents. Transition to Resident Services Coordinator As the community progresses through lease-up and occupancy increases, this position will gradually shift from leasing administration toward Resident Services and Resident Experience. Responsibilities will expand to include: • Serving as a primary point of contact for resident questions and requests., • Coordinating resident communication and community updates., • Assisting with resident events and engagement initiatives., • Supporting resident retention and renewal efforts., • Following up on resident concerns to ensure timely resolution., • Coordinating with maintenance and other departments regarding resident service needs., • Assisting with amenity management, reservations, parking, packages, access control, and other resident services., • Identifying opportunities to improve the overall resident experience., • Building strong relationships with residents and helping create a welcoming community environment. Things You Need • Must be able to work on-site five days a week; this role is not remote or hybrid eligible, • Previous experience in multifamily property management, leasing, hospitality, customer service, administrative support, or a related field preferred., • Experience in a lease-up or luxury residential environment is a plus., • Strong organizational skills with exceptional attention to detail., • Ability to manage multiple priorities in a fast-paced environment., • Strong written and verbal communication skills., • Professional, polished, and customer-service focused. Skills: • Comfortable communicating with prospects and residents both in person and electronically., • Ability to work collaboratively across leasing, maintenance, concierge, and management teams., • Proficiency with Microsoft Office and comfort learning property management and CRM software., • Experience with property management platforms such as Yardi, Rent Cafe, RealPage, Meet Elise, or similar systems is a plus. What We Will Provide You South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including: • Salary $28.00 - $30.50 per hour plus monthly bonus potential, • Medical/Rx, • Dental, • Vision, • Employer Paid Life/AD&D, • Voluntary Life/AD&D, • Short Term Disability, • Long Term Disability, • Employee Assistance Program, • Accident Plan, • Hospital Indemnity Plan, • Critical Illness Plan, • Legal/ID Theft Protection, • Pet Insurance, • 401(k) Retirement w/ Match + Immediate Vesting, • Paid Holidays and Time Off (3+ weeks), • Rent Discount (30%), • Tuition Reimbursement($2,000/year), • Paid Parental Leave (4 weeks), • Employee Referral Bonus, • Employee Rewards and Recognition You’re exceptional. Let us make you feel it. Join our team. South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford Management LLC is committed to providing a work place that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.
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