Customer Service Supervisor
hace 22 días
Avenel
Job Description Customer Service Supervisor Location: Woodbridge, NJ (100% Onsite) Employment Type: Direct Hire Salary Range: $60,000 – $80,000 annually Overview: We are seeking a highly motivated and experienced Customer Service Supervisor to lead a dynamic team in delivering exceptional service and support. This role is ideal for someone with strong leadership skills, a passion for customer satisfaction, and the ability to drive performance in a fast-paced environment. This is a direct hire opportunity offering a competitive salary range of $60,000–$80,000 annually. In accordance with New Jersey’s wage transparency requirements, the selected candidate will be eligible for a comprehensive benefits package, which may include: • Medical, Dental, and Vision Insurance, • Paid Time Off (PTO) including vacation, personal, and sick leave, • 13 Paid Holidays (e.g., New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Christmas), • State Health Benefits Program with tiered premium contributions based on salary, • Retirement Plans including participation in the Public Employees’ Retirement System (PERS), • Vision Care Reimbursement Program, • Family Leave and Military Family Leave options, • Administrative Leave and eligibility for Alternative Workweek Programs, • Other Compensation Programs such as bonuses, commissions, and shift differentials where applicable Key Responsibilities: • Supervise and mentor a team of customer service representatives, • Monitor daily operations to ensure service standards are met, • Handle escalated customer inquiries and resolve issues efficiently, • Develop and implement process improvements to enhance customer experience, • Track performance metrics and prepare regular reports for management, • Collaborate with other departments to ensure seamless service delivery, • Proven experience in a customer service supervisory role, • Strong leadership and team management skills, • Excellent communication and problem-solving abilities, • Proficiency in CRM systems and Microsoft Office Suite • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Pay Details: $60,000.00 to $80,000.00 per year Search managed by: Stephanie Peckerofsky Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.