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Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. We use eVerify to confirm U.S. Employment eligibility. We use eVerify to confirm U.S. Employment eligibility.

Job Description Urgently Hiring Salary Base + Monthly Incentive Bonus We are seeking a motivated and experienced Sales Supervisor to develop and implement comprehensive training programs for our In-Home Sales Representative. This role will be critical in enhancing the sales team's skills, ensuring they excel in delivering exceptional customer service and achieving their sales targets. What We Offer (Our Benefits) Health & Wellness • Comprehensive medical, dental & vision insurance (some plans fully company-paid), • 401(k) with company match up to 4%, • Competitive base pay + performance bonuses / uncapped commission (if sales), • Weekly pay (for hourly/salary/ field roles), • Travel reimbursement for work-related trips, • Paid Time Off (PTO), • Paid holidays + 1 floating holiday, • Sick time that carries over year to year, • Paid training and certification support, • Opportunities for advancement and career growth, • Company vehicle, gas card & iPad (for field roles), • Sales Performance Oversight: Monitor and manage sales performance metrics, including ADS and closing percentages, to ensure team members meet or exceed established targets., • Coaching and Development: Provide ongoing coaching, mentorship, and support to strengthen the sales team’s skills and confidence in the field., • Customer Complaint Resolution: Address and resolve customer complaints promptly, ensuring a positive experience and maintaining company standards of professionalism and service quality., • Performance Assessment: Evaluate individual and team performance regularly, offering constructive feedback and identifying opportunities for improvement., • Training & Support: Reinforce effective sales strategies such as the “one-visit close” approach and ensure that all representatives are well-versed in company products, services, and customer communication protocols., • On-the-Job Coaching: Conduct field visits and in-home appointment ride-alongs to observe and guide representatives in real-time., • Disciplinary Documentation: Document all disciplinary actions and implement Performance Improvement Plans (PIPs) when necessary., • Sales Strategy Alignment: Collaborate with the General Manager to align sales practices with overall company goals and strategies., • Continuous Improvement: Stay current on industry trends, best practices, and competitor insights to continually enhance team performance and sales outcomes., • Train representatives on effectively managing in-home appointments scheduled from qualified leads, emphasizing that there is no cold calling involved., • Provide guidance on how to accurately determine the scope of work, provide estimates, and deliver solutions to homeowners in need., • Educate reps on executing top-notch customer service, managing remediation crews, monitoring job status, and maintaining clear communication with customers, company management, and insurance carriers., • Experience: Minimum of 3-5 years of experience in sales training or sales management, preferably in in-home sales or related fields., • Training Expertise: Proven ability to design and deliver effective training programs that drive performance., • Sales Knowledge: Strong understanding of sales techniques and strategies, with a focus on quick closes and customer engagement., • Communication Skills: Excellent verbal and written communication skills, with the ability to engage and inspire others., • Adaptability: Ability to tailor training approaches to different learning styles and adapt to changing circumstances., • Organizational Skills: Strong organizational skills with the ability to manage multiple training sessions and follow-ups effectively., • Passion for Development: A commitment to developing others and a passion for fostering a high-performance sales culture. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #INDHG

Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. We use eVerify to confirm U.S. Employment eligibility. We use eVerify to confirm U.S. Employment eligibility.