Atención al Cliente - Dr. Goodwin - Barcelona

Are you interested in doing an internship at the Nobu Hotel Barcelona 5* GL? Job Summary Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service. Essential Functions • Support the Guest Services team in maintaining and improving the quality of the guest experience., • Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff., • Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests., • Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction., • Assist in maintaining the cleanliness and organization of assigned work areas., • Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources., • Follow departmental policies and procedures in accordance with hotel standards., • Support in ensuring the lobby area remains attended and welcoming at all times., • Help protect guests’ belongings and hotel property by following security guidelines., • Assist in keeping accurate records of guest room keys issued to bell staff., • Participate in on-the-job learning and training sessions to understand hotel operations and service standards., • Respond to guest requests accurately, promptly, and courteously., • Observe and anticipate guests’ needs, responding proactively under supervision., • Help record relevant information in the daily logbook., • Assist in transporting guest luggage upon arrival, during room changes, and at departure., • Learn to correctly label, store, and retrieve luggage from the storage area., • Observe and assist in explaining hotel fire and safety procedures to guests., • Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry., • Remain attentive and professional at the assigned station, maintaining proper posture and presentation. Other Duties: • Support and asisst the Front office team., • Foster positive working relationships with other departments., • Maintain and improve the quality of all public areas. Requirements: • Education: Currently studying hospitality management., • Experience: Prior working experience in a hotel or restaurant is valuable., • Communication: Must be fluent in English and Spanish., • Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non-verbal communication skills. Initiative., • Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona)

Disponemos de plazas vacantes para cubrir diversos puestos de trabajo en los departamentos de atención al cliente, administración y ventas, de nuestra empresa, en nuestras oficinas de Barcelona. Si quieres formar parte de una plantilla joven y con ganas de crecer, inscribete y podrás optar a una plaza en el área de ventas, marketing, administración o atención al cliente, según el perfil de los candidatos. Se valorará experiencia pero no es imprescindible, ya que ofrecemos formación gratuita. Posibilidad de contrato indefinido, y crecimiento laboral. Documentación en regla.

POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Atención al Cliente GRUP MDT Servicio al Cliente Por la apertura de dos nuevas oficinas, hay disponible 5 vacantes. Para la campaña de Vodafone empresas, en atención al cliente y ventas Requisitos: -⁠ ⁠Excelentes habilidades de comunicación y negociación. -⁠ ⁠Capacidad para trabajar de manera independiente y en equipo. -⁠ ⁠Mayor de edad. -⁠ ⁠Permiso de trabajo -⁠ ⁠Incorporación inmediata -⁠ ⁠Disponibilidad para trabajar jornada completa Únete a nosotros para crecer profesionalmente en un entorno dinámico y colaborativo.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Estamos en búsqueda de personas con o sin experiencia, que tengan una actitud positiva y sepan trabajar en equipo, para cubrir 5 vacantes en el Departamento de Asesoría y Atención al Cliente en nuestras oficinas de Barcelona. Las funciones son de carácter administrativo e incluyen atención presencial y telefónica, actualización de bases de datos, archivo de documentación, gestión de contratos, resolución de incidencias, elaboración de informes y otras tareas relacionadas. Ofrecemos contrato indefinido y jornada completa de lunes a viernes. Es imprescindible contar con la documentación en regla y tener disponibilidad inmediata.

Disponemos de 5 vacantes con incorporación inmediata en distintos departamentos de nuestras oficinas en Barcelona. Buscamos personas con actitud proactiva, motivación y ganas de desarrollarse profesionalmente en un entorno dinámico. Las vacantes de las áreas de ventas, marketing, administración, recepción y atención al cliente, se asignarán en función del perfil de los candidatos/as. No es imprescindible experiencia, ya que ofrecemos formación inicial a cargo de la empresa. Ofrecemos: Posibilidad real de estabilidad laboral y contrato indefinido Plan de crecimiento interno Buen ambiente de trabajo y equipo joven Requisitos: Documentación en regla Disponibilidad para incorporación inmediata Si estás buscando una oportunidad para crecer y formar parte de un proyecto con proyección, inscríbete y te contactaremos para una entrevista.