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Atención al Cliente

22 December 2024•167 views

Join Our Team as a Customer Support Advisor in Barcelona! 🌟
Are you a natural problem-solver with great listening skills and a passion for helping people? Do you thrive in a dynamic, international environment? If so, this role is for you! As a Customer Support Advisor, you'll play a key role in delivering exceptional service to our global travelers while enjoying the vibrant atmosphere of Barcelona.
About the Position
In this role, you will be the go-to expert for our international customers, assisting them with their inquiries and ensuring they receive the best possible experience. You'll handle customer issues via phone and email, offering clear, accurate information and making sure that all interactions are smooth and helpful.
Key Responsibilities:
Customer Interaction: Provide top-tier support by responding to and mediating between travelers and accommodation providers across the globe.
Inquiries Handling: Clarify questions related to services, payments, and technical requirements. Use your excellent communication skills to deliver clear, accurate information.
Problem Solving: Stay solution-oriented while addressing customer challenges, ensuring issues are resolved promptly and effectively.
Technical Support: Use CRM databases, Office 365, and other internal platforms to manage customer cases and provide precise information.
Team Collaboration: Work in a supportive, goal-oriented team environment while adapting to changing priorities and business processes.
What We Are Looking For:
Language Skills: Fluent in Icelandic (C2 level) and advanced English (C1).
Communication: Excellent written and verbal communication skills, with the ability to engage and empathize with customers.
Technical Skills: Comfortable with PC usage, Office 365, and CRM platforms.
Problem-Solving Mindset: A proactive, solution-focused attitude with the ability to handle tough customer situations with positivity and motivation.
Experience: Previous experience in customer service or contact centers is a plus.
Work Flexibility: Ability to work both from the office and remotely (within 100km from the office).
What’s in It for You:
Feel Good Program: Enjoy a range of activities designed to boost your well-being, including Spanish lessons, group quizzes with prizes, and fun activities like beach volleyball, roller skating, and more!
Health Insurance: Free private health insurance available after securing a permanent contract.
Flexible Remuneration: Nursery school transport assistance after the probation period.
Awesome Work Environment: Work in a multicultural and international atmosphere, with modern office spaces conveniently located near public transport and the Westfield Glories shopping mall.
Perks: Enjoy free daily coffee and weekly fruit deliveries to keep you energized.
Career Development: Be part of an industry-leading department with extensive opportunities for personal and professional growth.
Comprehensive Training: Benefit from three weeks of initial training and continuous coaching to support your career development.
Location
Barcelona, Spain