CS Agent | Job Today Spain - JOB TODAY - Barcelona

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! We are looking for a Reservations Trainee to join the team at SLS Barcelona. Under the guidance of the Reservations Manager, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have. Support and execute market-wide strategy and promotion implementation. Ensure reservation accuracy (segment, channel, routing, traces, etc.) Ensure that the hotel sales strategies are effectively implemented in the systems. Ongoing Revenue System health-checks and optimization. Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. Follow up on any possible fraudulent reservation that may impact the revenue performance. Ensures reservation accuracy (segment, channel, routings, traces, etc.). Handle no shows and control non-guaranteed reservations. Ensure that all distribution channels effectively support the hotel and maintain rate parity. Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained. Support and execute upselling following the established guidelines. Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are looking for a Customer Service Specialist with French to join a leading global provider of Business Process Outsourcing (BPO) solutions, supporting complex business processes for international clients. In this role, you will be responsible for delivering outstanding customer support, ensuring high levels of customer satisfaction, handling customer interactions professionally, and contributing to an exceptional overall customer experience. Key Responsibilities · Provide high-quality customer support via phone, email, and other communication channels. · Resolve customer queries efficiently and professionally. · Maintain excellent communication and phone etiquette. · Identify customer needs and offer appropriate solutions. · Ensure a positive and seamless customer experience at every touchpoint. · Continuously learn and adapt to new processes and products. Requirements · Previous experience in customer service, customer support, or a customer-facing role is an advantage. · Excellent communication and interpersonal skills. · Strong telephone and customer handling skills. · Good problem-solving abilities and a proactive mindset. · Quick learner with the ability to adapt to new systems and processes. Languages · French: Native/C2 level · English: C1 level or higher · Spanish: C1 level or higher Location 📍 Hybrid position. You are expected to go the office 5 days a month (Nou Barris, 08016) Working Hours 🕒 39 hours per week Monday to Sunday Rotating shifts between 16:00 and 00:00 Contract ✅ 4-month temporary contract, with the opportunity to transition to a permanent contract directly with the company. Salary: 21k – 23k

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

¡Únete a nuestro equipo como Agente Junior de Servicio a Huéspedes! Buscamos a alguien apasionado por brindar un servicio resolutivo, de calidad y con calidez a nuestros huéspedes. ¿Qué buscamos en ti? • Experiencia en operaciones de apartamentos turísticos., • Inglés fluido ¡obligatorio! y, si hablas otros idiomas, ¡será un plus!, • Actitud de servicio orientada a la satisfacción del huésped., • Personalidad extrovertida, con buena energía y facilidad para trabajar en equipo., • Disponibilidad para trabajar en fines de semana y días festivos., • Días rotativos: Lunes a domingo (días de descanso con base en la operativa), • Horario 09:00:00h a 19:00h horarios rotativos, • Vacaciones: 23 días al año

Funciones requeridas ¿Te gustaría incorporarte a una empresa líder del sector del Contact Center como teleoperador/a? Desde esta posición impulsarás el el área de Atención al Cliente dentro de un servicio del sector banca. Buscamos profesionales orientados a la excelencia. En tu día a día te encargarás de: • Atender y resolver consultas de clientes de la entidad bancaria (vía telefónica y canales digitales)., • Gestionar operativa bancaria (banca telefónica), de banca online e incidencias operativas básicas de productos y servicios., • Garantizar una experiencia de usuario excelente, empática y resolutiva., • Cumplir con los estándares de calidad y seguridad de la información del sector financiero. Requisitos • Nivel de español y catalán avanzado (mÍnimo C1)., • Buscamos a personas comprometidas,con buenas habilidades comunicativas y facilidad de aprendizaje., • Disponibilidad para incorporarse en las fechas indicadas., • Valorable: Experiencia previa en atención al cliente como teleoperador/a y conocimientos básicos en el sector bancario/financiero (aunque no es imprescindible, ¡nosotros te formamos!). Se Ofrece • Contrato EVENTUAL: dos meses con posibilidad de prórroga., • JORNADA de 25 o 30 horas semanales: Ideal para compaginar con estudios, familia u otros proyectos. Turno de Mañana (franja de 8:00 a 16:00) o Turno de Tarde (franja de 15:00 a 22:00)., • Trabajarás de LUNES A VIERNES, con FINES DE SEMANA ROTATIVOS. (¡Nota importante! La semana que te toque trabajar el fin de semana, disfrutarás de tus dos días de descanso entre semana)., • SALARIO: 915,58 € brutos mensuales para las 25h/s o 1.098,69 € brutos mensuales para las 30h/s., • Nos encargaremos de proporcionarte todas las herramientas necesarias para tu formación y desarrollo., • INCORPORACIÓN PRESENCIAL el 9 de noviembre en nuestro centro situado en: C/ Bac de Roda, 163, 08018, Barcelona. En Emergia Quality, la clave del éxito está en conectar con las emociones del otro; problemas con soluciones; personas con experiencias y necesidades con oportunidades. ¡Somos un puente hacia la transformación! Llevamos más de 15 años creando oportunidades para un talento diverso, a través de una apuesta constante por la tecnología y la innovación, y claro un enfoque en las personas. Nos caracteriza nuestro espíritu emergético, una cultura inclusiva, flexible y colaborativa, que promueve la diversidad y ambientes abiertos y de confianza. Somos expertos, ejemplares y entusiastas. Si quieres formar parte de un equipo ganador, ¡no dudes en inscribirte! ¡Te esperamos!

David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain. In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: • Assist passengers with flight reservations, booking amendments and cancellations, • Provide information about baggage allowances, delayed luggage and missing baggage, • Support customers with online check-in, boarding enquiries and travel documentation, • Assist passengers affected by flight disruptions and respond to refund requests, • Handle customer complaints and resolve travel-related issues in a professional manner, • Explain airline policies, procedures and available options clearly, • Deliver a positive customer experience through effective communication and problem-solving REQUIREMENTS: • Fluency in Basque + English B2, • Strong communication and customer-service skills, • Ability to understand customer concerns and provide clear, helpful solutions, • Calm and professional approach when dealing with stressed or dissatisfied passengers, • Strong problem-solving skills and attention to detail, • Customer-oriented mindset and ability to work in a fast-paced environment