Customer service

Descripción de la Vacante: Como Representante de Servicio al Cliente, serás la cara amigable de nuestra empresa, interactuando de manera directa con nuestros clientes para ofrecer un servicio excepcional. Tu principal responsabilidad será asegurar la satisfacción del cliente, gestionando consultas, resolviendo problemas y brindando asistencia de manera eficiente. Responsabilidades de customer service Atender y resolver consultas de los clientes a través de diversos canales de comunicación, como teléfono, correo electrónico, chat en línea y whatsapp Proporcionar información precisa sobre productos, servicios y políticas de la empresa. Gestionar y resolver problemas de los clientes de manera oportuna y efectiva. Retrasos, equivocaciones de producto… Registrar y documentar de manera precisa todas las interacciones con los clientes en el sistema. (zendesk) Colaborar estrechamente con otros departamentos para garantizar una resolución adecuada de problemas. Logística, cocina, ventas, producto. Mantener un conocimiento actualizado de los productos y servicios de la empresa para brindar asesoramiento informado. Identificar oportunidades para mejorar los procesos y la satisfacción del cliente. Controlar y mejorar continuamente el Net Promoter Score (NPS) como indicador clave de la satisfacción del cliente. (Actualmente con el programa de OPINAT) Otros También nos ayudaras con algunas otras tareas administrativas. Requisitos: Habilidades excepcionales de comunicación verbal y escrita: castellano, catalán e inglés. Experiencia previa en servicio al cliente. Capacidad para trabajar de manera efectiva en un entorno de ritmo rápido. Empatía y habilidades para manejar situaciones delicadas. Conocimiento básico de sistemas informáticos y software de oficina. (zendesk y experiencia previa en NPS) Orientado/a a resultados y comprometido/a con la excelencia en el servicio. Únete a nuestro equipo y contribuye a crear experiencias positivas para nuestros clientes. Horario de trabajo: Posición presencial en nuestras oficinas de 22@. Carrer de veneçuela 122. LUNES A JUEVES Lunes a Jueves: de 8:00 a 17:30h (con 1h de break al día, desayunos, cafés, comida..) VIERNES Viernes: 8:30h a 15:30h (con 30 minutos para comer) Beneficios: - Café gratuito en la empresa - Comida diaria en la ofi equivalente a 2.000€ - Descuento en productos NRF - Tarjeta cobee opcional - Contrato indefinido de 40h semanas de lunes a viernes - Salario: 21.392 (12 pagas)

Desde Eurofirms buscamos incoporar a una persona para una mpresa del sector contact center que busca un/a customer service para el mercado hoalndés para trabajar en Barcelona y realizar las siguientes tareas: - Recepción de llamadas. - Gestión de incidencias. - Seguimiento de clientes. - Resolución de dudas. Requisitos: - Buscamos a una persona orientada al cliente, empática y organizada. - Valorable residencia cercana al puesto de trabajo. Horario: Jornada completa de 39 horas semanales entre lunes y domingo en horario entre 09:00h y 21:00h con los descansos establecidos por ley.

Do you have experience as a Customer Service? Do you have a native level of Dutch? If so, this offer is for you! OUR CLIENT: Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes. With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence. YOUR FUNCTIONS: In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. - Assist guests in booking accommodation, meals and leisure activities. - Manage incidents and complaints. POSITIONS REQUISITES: Formación: Bachillerato Idiomas: Holandés: C2 Conocimientos: customer serivce What we need from you: - Fluency in Dutch and English is a must. - Previous customer service experience would be an asset, preferably in a hospitality or tourism environment. - Excellent communication and interpersonal skills. - Strong problem solving skills and proactive approach to customer satisfaction. - Ability to multi-task and prioritise responsibilities in a fast-paced environment. - Proficient in basic computer applications (e.g. Microsoft Office, reservation systems). YOUR BENEFITS: What we offer: - Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards) - Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. - Saturdays from 9am to 7pm and Sundays from 10am to 5pm. - Salary: 22.000 gross euros yearly + 2K more of bonus. - Well located offices in Barcelona (between Llacuna and Bogatell)

Do you have experience as a Customer Service? Do you have a native level of Dutch? If so, this offer is for you! OUR CLIENT: Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes. With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence. YOUR FUNCTIONS: In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. - Assist guests in booking accommodation, meals and leisure activities. - Manage incidents and complaints. POSITIONS REQUISITES: Formación: Bachillerato Idiomas: Holandés: C2 Conocimientos: customer serivce What we need from you: - Fluency in Dutch and English is a must. - Previous customer service experience would be an asset, preferably in a hospitality or tourism environment. - Excellent communication and interpersonal skills. - Strong problem solving skills and proactive approach to customer satisfaction. - Ability to multi-task and prioritise responsibilities in a fast-paced environment. - Proficient in basic computer applications (e.g. Microsoft Office, reservation systems). YOUR BENEFITS: What we offer: - Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards) - Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. - Saturdays from 9am to 7pm and Sundays from 10am to 5pm. - Salary: 22.000 gross euros yearly + 2K more of bonus. - Well located offices in Barcelona (between Llacuna and Bogatell)

ABOUT OUR CLIENT A leading company providing services to the largest companies in various sectors, including telecommunications, finance, healthcare, retail, public administration, digital natives, among others. RESPONSIBILITIES Handling incidents through a ticketing system (no calls, chats, or emails). REQUIREMENTS AND SKILLS - 2 years of experience as technical support in contact center campaigns (this is NOT an IT Support role). - C1 level English. - Experience in Beta advertising and training in Google Adwords is a plus. WE OFFER - Contract Type: 3 months with ETT, extendable for another 3 months, and then transition to a permanent position with the company. - Work Hours: Monday to Friday from 10 am to 6 pm or from 10:30 am to 7 pm - Modality: 100% on-site in Barcelona. Gran Via de les Corts Catalanes, 866-872 Barcelona, 08018. Salary Package: 22K + 10% variable. Immediate Start: Training under contract begins on 29/07.