F&B Call Center Coordinator - Four Seasons Hotel Madrid

About the job ¿Cuál será tu misión? Como Camarero (a) de Pisos, realizarás tareas rutinarias de limpieza y mantenimiento de habitaciones y zonas comunes, promoviendo una imagen positiva del hotel y atendiendo las peticiones y problemas de los huéspedes. ¿Qué tendrás que hacer? Limpiar y atender las habitaciones asignadas de acuerdo con las normas y procedimientos establecidos, lo que incluye hacer las camas, quitar el polvo, pasar la aspiradora, limpiar y desinfectar los baños, retirar la basura, etc. Cambiar y reponer la ropa de cama, las toallas, el minibar y las amenidades de los huéspedes, según sea necesario y/o de acuerdo con la periodicidad programada. Preparar las habitaciones asignadas a las necesidades y requerimientos especiales de los huéspedes (camas supletorias, cuna, etc.). Aprovisionar, mantener y transportar diariamente el carro de suministros de limpieza. Informar al superior directo de las incidencias o deficiencias de mantenimiento detectadas en las habitaciones/zonas comunes durante su preparación y limpieza. Realizar la limpieza de las zonas comunes del hotel que tenga asignadas y mantener el orden y la buena imagen del mobiliario de dichas zonas. Apoyar a otros miembros del personal de planta en la limpieza y preparación de las habitaciones, en caso de urgencia, incidencia o necesidad. Aplicar los procedimientos de gestión de la calidad de los servicios de limpieza y lavandería. Realizar las tareas de mantenimiento higiénico sanitario preventivo. ¿Qué buscamos? At least 6 months’ experience developing similar functions. Secondary school diploma or equivalent education. Fluency in local language and knowledge of English is highly valuable. Customer Oriented. Organizational skills. Flexible and reliable. Detail-oriented. Ability to work independently and as part of a team. ¿Por qué elegirnos? In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali: • Esperienza mondiale - diversità di 150 nazionalità diverse. • Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali. • Ampia gamma di programmi di formazione per migliorare le proprie competenze. • Iniziative di benessere, tra cui condizioni di lavoro flessibili. • Programmi di riconoscimento per i membri del team, tra cui le date memorabili. • Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato. • Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale. Department: Housekeeping The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

About the job Como Jefe de Mantenimiento, serás responsable del mantenimiento preventivo y correctivo del hotel, de todas las inspecciones legales y de las tareas administrativas/de gestión relacionadas con las instalaciones. También gestionarás las empresas de mantenimiento externas y el departamento de mantenimiento del hotel. ¿Qué tendrás que hacer? Coordinar y supervisar el mantenimiento preventivo de los equipos e instalaciones de los hoteles, de acuerdo con las responsabilidades de la empresa. Organizar el mantenimiento rutinario en las habitaciones, vestíbulos e instalaciones del hotel, garantizando que la gestión de la seguridad se instituye adecuadamente para reducir el riesgo de accidentes o incidentes. Organizar con frecuencia inspecciones del hotel para garantizar que la infraestructura y el terreno alcanzan las condiciones esperadas. Gestionar los contratos con proveedores externos de mantenimiento y supervisar la calidad del servicio prestado. Establecer y mantener relaciones positivas con las partes interesadas externas, como la oficina de prevención de incendios y los proveedores. Estudiar y aplicar formas de reducir los costes de funcionamiento del hotel y conservar la energía. Garantizar que los incidentes y problemas de los huéspedes se atienden de forma oportuna y adecuada. Coordinar los objetivos y actividades del departamento con el resto de jefes de departamento, intercambiando conocimientos e información sobre cada área. ¿Qué buscamos? Al menos 3-4 años de experiencia en mantenimiento, preferiblemente en un hotel/sector servicios de tamaño y complejidad similares. Formación profesional (electricidad y electrónica, climatización, mantenimiento industrial y campos relacionados). Imprescindible dominio del idioma local y muy valorable conocimientos de inglés. Conocimientos en HVAC (calefacción, ventilación y aire acondicionado), sistemas eléctricos y electrónicos. Conocimientos prácticos de varios programas informáticos (Microsoft Office). SAP, GMAO/CMMS (programa informático de gestión del mantenimiento), BMS (sistema de gestión de edificios), etc. Orientación a los resultados y al detalle. Capacidad para detectar y resolver problemas con eficacia. Excelentes dotes de organización y liderazgo. Capacidad para trabajar bajo presión. Capacidad para trabajar por cuenta propia y en equipo. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa. Department: Maintenance The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

About the job Company Description The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Job Description What you’ll do… Creating a memorable guest experience for our guests that will leave them wanting to return for more. Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s. Qualifications What we’re looking for… Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must. Passionate about team development and a demonstrated experience in coaching and developing your team. You’ve got plenty of experience dealing with different types of requests successfully. Experience with using Micros Fidelio Opera or a similar property management system. Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What’s in it for you… Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Room Division Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

About the job Grupo Paraguas con fuerte crecimiento y en plena expansión, busca un Responsable de Cocina apasionado y experimentado para unirse a nuestro equipo en uno de nuestros prestigiosos restaurantes. Requisitos: Experiencia previa en cocina tradicional o de autor (según perfil). Persona organizada, limpia y con ganas de trabajar Capacidad para trabajar en equipo y bajo presión Compromiso y responsabilidad Ganas de crecer. ¿Qué ofrecemos? · Incorporación inmediata · Buen ambiente de trabajo · Estabilidad y oportunidades de crecimiento ¡Únete a nuestro equipo y crece con nosotros en un entorno dinámico y profesional! Number of positions: 2 Department: F&B kitchen Pastry The company Grupo Paraguas es un conjunto de restaurantes de reconocido éxito a nivel internacional, con presencia en Madrid, Londres, Dubái y Montecarlo. Casi 1600 empleados comprometidos son los que diariamente ponen en marcha el motor de los restaurantes que conforman el grupo: El Paraguas, Ten con Ten, Ultramarinos Quintín, Numa Pompilio, Aarde, Amazónico, Jungle Jazz Club y La Destilería de Amazónico. Diferentes en concepto, estilo y personalidad, nuestros restaurantes tienen un denominador común: provocar en el cliente una experiencia inolvidable.

Si tienes experiencia liderando equipos ¡Queremos que formes parte de la gran familia KFC! Buscamos incorporar RESPONSABLES DE TURNO que gestionen uno de uno de nuestros locales, liderando su propio equipo de trabajo y contribuyendo al crecimiento de nuestra marca. ¿Qué buscamos? Personas alegres y acogedoras, para las que el cliente sea lo primero. Con actitud proactiva y resolutiva, a las que les guste trabajar por objetivos y le encanten los retos. Y sobre todo y lo más importante, que les ¡apasione su trabajo! - Experiencia liderando equipos preferiblemente del sector fast food u hostelería. - Capacidad de análisis y organización. - Manejo de la cuenta de explotación y programas informáticos enfocados a la restauración. ¿Qué te ofrecemos? - Jornada completa, trabajando en turnos seguidos - Contrato indefinido - Descuentos exclusivos - Ambiente dinámico y proactivo - Posibilidades reales de crecimiento ¿Te animas? Amrest se compromete a velar por la igualdad de oportunidades de mujeres y hombres al acceso a la empresa, la contratación, la promoción, la formación, la retribución, la conciliación de la vida personal laboral y familiar, la salud laboral. Requisitos - Experiencia previa gestionando locales el sector Fast Food u Hostelería o manejando equipos de trabajo en cualquier otro sector. - Imprescindible disponibilidad para trabajar con turnos rotativos (apertura y cierre de local)

Si tienes experiencia liderando equipos ¡Queremos que formes parte de la gran familia KFC! Buscamos incorporar RESPONSABLES DE TURNO que gestionen uno de uno de nuestros locales, liderando su propio equipo de trabajo y contribuyendo al crecimiento de nuestra marca. ¿Qué buscamos? Personas alegres y acogedoras, para las que el cliente sea lo primero. Con actitud proactiva y resolutiva, a las que les guste trabajar por objetivos y le encanten los retos. Y sobre todo y lo más importante, que les ¡apasione su trabajo! - Experiencia liderando equipos preferiblemente del sector fast food u hostelería. - Capacidad de análisis y organización. - Manejo de la cuenta de explotación y programas informáticos enfocados a la restauración. ¿Qué te ofrecemos? - Jornada completa, trabajando en turnos seguidos - Contrato indefinido - Descuentos exclusivos - Ambiente dinámico y proactivo - Posibilidades reales de crecimiento ¿Te animas? Amrest se compromete a velar por la igualdad de oportunidades de mujeres y hombres al acceso a la empresa, la contratación, la promoción, la formación, la retribución, la conciliación de la vida personal laboral y familiar, la salud laboral. Requisitos - Experiencia previa gestionando locales el sector Fast Food u Hostelería o manejando equipos de trabajo en cualquier otro sector. - Imprescindible disponibilidad para trabajar con turnos rotativos (apertura y cierre de local)

Be part of the next generation of global hospitality leaders with a dual-degree master’s that blends academic rigor, immersive experiences, and international exposure. 🎓 Earn a double Master’s degree Graduate with a Master of Science from emlyon business school, accredited by the Conférence des Grandes Écoles, and a Level 7 RNCP certification in Hospitality & Restaurant Management from Institut Lyfe. 🏙️ Study in Lyon, Paris & Las Vegas Gain firsthand insight into three world-class hospitality hubs. From the roots of French gastronomy to the innovation capital of the U.S., each location brings a fresh lens on the global industry. 🇬🇧 100% taught in English With a fully English-taught curriculum, this program is accessible to international candidates from diverse academic and cultural backgrounds. 💰 Scholarships available emlyon and Institut Lyfe offer a range of merit- and need-based scholarships—encouraging talented students from around the world to join the program. What you will learn ✅Master hospitality strategy & operations Understand the core business mechanics behind leading hospitality brands—finance, management, and service excellence. ✅Design tomorrow’s guest experiences Go beyond theory to explore how tech, personalization, and sustainability are redefining the customer journey. ✅Build and position global hospitality brands Delve into lifestyle and luxury positioning strategies used by iconic hotels, restaurants, and experience-driven companies. ✅Engage directly with the industry Apply your learning through hands-on projects, consulting missions, and international field experiences—from Paris to Las Vegas. Course details Who is the course for? This 18-month MSc is designed for ambitious individuals ready to kick-start or deepen their journey in international hospitality. Whether you're transitioning from another field or already have foundational hospitality knowledge, this program offers the tools, exposure, and global insight to help you thrive. 📍 Study in 3 dynamic hubs: From Lyon to Paris and Las Vegas, each location offers a unique industry perspective—ensuring you graduate with real-world insights and an international mindset. 💫 Led by two industry leaders: Learn from top-tier faculty and hospitality experts at Institut Lyfe and emlyon business school—a dual approach blending academic excellence with industry immersion. ⏳ Tailored learning paths: Based on your prior experience, you’ll follow either the Advanced or Accelerated track, ensuring that every student builds a strong, industry-relevant foundation. 🎓 Real experience, real outcomes: Complete a 4–6 month internship and a graduate thesis—essential steps toward launching your career in luxury hospitality, F&B, hotel management, or tourism innovation.

About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of Hotel Assistant Manager: Four Seasons Hotel Madrid is looking for a Hotel Assistant Manager for our team. Candidates with a passion for excellence, proven leadership experience are invited to apply. Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Front Office Manager, as well to the Front Desk Manager. Essential Functions Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook. Works harmoniously and professionally with co-workers, supervisors and GSAs. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival. Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program. Our Ideal Hotel Assistant Manager will have: Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division. Candidates must speak read and write Spanish as well as being fluent in English. Must have the right to work in Spain. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.” Department: Secretary / Executive Assistant Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

En TEMPS llevamos 25 años encontrando oportunidades profesionales para la gente que busca trabajo. Tenemos experiencia, somos solventes y estamos comprometidos. En este momento tenemos esta posición vacante. ¿Te encaja? Buscamos personal para importante proyecto. Un COORDINADOR/A DEL DEPARTAMENTO DE RECOBROS para una importante entidad bancaria. FUNCIONES A REALIZAR: -Supervisión del equipo -Aportación de conocimientos del sector de recobros -Participar en la parte de migración que me indicabas en la llamada -Evaluación y seguimiento de KPIs -Establecimiento de objetivos -Realización de reportes e informes REQUISITOS: - Amplia experiencia previa como Coordinador/Supervisor de equipos de recobros - Conocimientos del sector de cobro de deudas - Perfil acostumbrado a interactuar con clientes. - Capacidad de liderazgo y empatía. - Tecnologías: paquete Office nivel mínimo intermedio y CRMs del sector - Seriedad y compromiso con el trabajo - Buenas habilidades comunicativas. - NIVEL ALTO DE INGLES (C1,C2) que sepa desenvolverse en este sector CONDICIONES: - Contrato indefinido - Buen ambiente de trabajo. - Horario: 9:00 a 14:00 y 15:00 a 18:00 de Lunes a Jueves + Viernes de 9 a 14 - Salario según valía del candidato rango desde 20 k a 30 k b/anual - Centro de trabajo: Chamartín. - Modelo presencial - Disponibilidad de incorporación inmediata.

About the job Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Actualmente, nuestro portofolio cuenta con más de 271 hoteles con presencia en más de 20 países de todo el mundo. Nuestra actividad está avalada por un importante know how que se refleja en todos los ámbitos, desde la gestión hotelera a los valores de marca o al cuidado en la experiencia del huésped. Estamos convencidos de que el éxito de una empresa reside en el desarrollo del talento y la ilusión del equipo humano que lo forma. Por ello, buscamos personas que sientan pasión por su trabajo y que quieran crecer con nosotros. ¿Quieres unirte a la Industria de la Felicidad? Buscamos un/a Maître para nuestro Hotel 5* ubicado en Madrid ¿De qué serás responsable? - Gestión y coordinación operativa del área de restauración, del servicio de restaurante (coordinando al personal de servicio, asegurando que los clientes reciban una atención de calidad y manteniendo el flujo eficiente durante las horas de comida) - Seguimiento del cumplimiento de las normativas - Resolución de problemas, en situaciones difíciles, como quejas de clientes o problemas en el servicio, buscando soluciones de manera diplomática y eficiente - Organización de eventos especiales, como cenas privadas o celebraciones ¿Qué buscamos? - Experiencia mínima de 2 años en el puesto o muchos años como camarero avanzado. - Conocimientos específicos en gastronomía y eventos. - Nivel Bilingüe de inglés alto y valorable segundo idioma. - Formación en restauración, turismo o similar. ¿Qué ofrecemos? En Eurostars Hotel Company podrás formar parte de una empresa líder en el sector travel, en continuo crecimiento y expansión global, que apuesta por el constante desarrollo profesional de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc). Disfrutar de noches de hotel gratis: con el Programa de referenciados de Eurostars Hotel Company, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta. Department: F&B service Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.

💃🏽 Aquí sabemos disfrutar de lo nuestro... alegría y ¡cervecita fría! Si te gusta un sarao tanto como a nuestro equipo... 📢 ¡¡¡Te estamos buscando!!! 📢 En Taberna del Volapié tenemos hambre de superación y estamos en busca de los mejores💪 para nuestros restaurantes de Madrid 📍 Buscamos Gerente/a, con experiencia en gestión de equipos, capacidad de organización y orientación a resultados, cuya responsabilidad sea garantizar la satisfacción y fidelización del cliente alcanzando la excelencia durante el servicio. ¿QUÉ OFRECEMOS? 💼 Contrato indefinido con salario fijo competitivo + variable 💰 Descuento de empleado del 25% ⏰ Jornada completa con dos días de descanso consecutivos. 🤟 Formar parte de un equipo joven, dinámico y multicultural 📈 Posibilidad de crecimiento y desarrollo profesional 📈Formación continua en seguridad alimentaria y PRL ¿QUÉ NECESITAMOS DE TI? 💼 Asegurar el cumplimiento de los protocolos de servicio para garantizar la satisfacción y fidelización del cliente. 👩‍💻 Control de stock, pedidos, mermas... ⏰ Gestión de equipos (horarios, absentismo, vacaciones...). 📈 Apoyo en la gestión económica (cierre de caja, informe de venta diaria). 🤟Coordinación del equipo durante el turno. 👩‍💻 Toma de comandas, atención y cobro al cliente. No lo pienses más y ¡únete a nuestro equipo!

Company: TRUE WORLD FOODS SPAIN , a leading seafood distributor Location: Madrid based (near to Mercamadrid) Reports To: Europe head-office in London ,UK. Language : Spanish and English Job Summary: As the Branch Manager, you will be responsible for the overall operational and financial performance of the branch. You will lead and develop a high-performing team, ensuring efficient distribution of high-quality seafood products while maintaining excellent customer relationships and driving business growth within the designated territory. You will oversee all aspects of the branch, including sales, operations, logistics, and customer service, ensuring compliance with company policies and regulatory requirements. Responsibilities: Strategic Leadership and Management: Develop and implement branch-level business plans and strategies aligned with overall company objectives. Set clear performance targets and expectations for all branch personnel. Monitor and analyze branch performance against key metrics (sales, profitability, operational efficiency, customer satisfaction) and take corrective actions as needed. Foster a positive and collaborative work environment that encourages teamwork, accountability, and professional development. Sales and Business Development: Drive sales growth by developing and maintaining strong relationships with existing customers and identifying new business opportunities within the territory. Work closely with the sales team to achieve sales targets and expand market share. Understand market trends, competitor activities, and customer needs to identify opportunities for product and service enhancements. Participate in key customer negotiations and presentations as needed. Operations and Logistics Management: Oversee all aspects of production and logistics operations, including receiving, storage, inventory management, and order fulfillment, ensuring accuracy and efficiency. Manage the branch's transportation and delivery operations to ensure timely and cost-effective delivery of products. Ensure compliance with all food safety regulations, quality control standards, and company policies. Financial Management: Manage the branch budget effectively, controlling costs and maximizing profitability. Monitor and analyze financial reports, identifying areas for improvement. Ensure accurate and timely processing of invoices, payments, and other financial transactions. Participate in the development of annual budgets and forecasts for the branch. Team Leadership and Development: Recruit, train, mentor, and coach branch staff to build a skilled and motivated team. Conduct regular performance reviews and provide constructive feedback. Address employee relations issues in a timely and effective manner. Customer Relationship Management: Ensure the delivery of exceptional customer service and resolve customer issues promptly and effectively. Build and maintain strong, long-term relationships with key customers. Gather customer feedback and identify opportunities to improve service levels. Compliance and Safety: Ensure the branch operates in full compliance with all relevant food safety regulations, health and safety standards, and company policies. Implement and maintain safety protocols to ensure a safe working environment for all employees. Qualifications: Proven experience (typically 5+ years) in a management role within the food distribution or perishable goods industry, with specific experience in seafood preferred. Demonstrated success in achieving sales targets and driving business growth. Strong understanding of supply chain management, logistics, and production operations. Good financial acumen and budgeting experience. Proficiency in relevant software and technology (e.g., inventory management systems, GESCO ERP system or similar system). Knowledge of food safety regulations and quality control standards will be an added advantage. Valid driver's license (if required for local deliveries or travel). This job description provides a comprehensive overview of the Branch Manager role. The compensation package will be between Euro 40,000 - Euro 50,000 depending on experiences and qualifications.