Contrata Personal

Front Desk Manager - Hosco

Gerencia

14 agosto 2025•129 vistas

Caduca en 16 días

About the job

Qualifications:

Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel in a 4–5-star hotel experience.
Must be willing to work under pressure
Experience in handling 100+ guests in a 4–5-star hotel.
Experience in handling and supervising 30+ Team Members in Guest Services Department.
Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred.

Duties & Responsibilities:

All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Number of positions: 10

Department: Guest Relations

The company

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.