Qualifications:
Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel in a 4–5-star hotel experience.
Must be willing to work under pressure
Experience in handling 100+ guests in a 4–5-star hotel.
Experience in handling and supervising 30+ Team Members in Guest Services Department.
Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred.
Duties & Responsibilities:
All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Number of positions: 10
Department: Guest Relations
The company
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Starting time
- Immediate start!
1 Moll Adossat, Sants-Montjuïc, 08039, Barcelona
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Immediate start!No experienceEasy apply
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A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
Immediate start!Easy apply - Honest Greens
Assistant Manager7 days ago€2100–€2180 monthlyFull-timeBarcelona¡Únete a Honest Greens y revoluciona el mundo! ¿Te apasiona la comida real y buscas un trabajo donde puedas ser tú mismo? En Honest Greens creemos que comer sano puede ser divertido y delicioso. Combinamos tradición y tecnología y cocinamos con mucho amor. Si eres un amante de los aguacates, el café de especialidad y te encanta aprender, este es tu lugar. ¡Somos más que un restaurante, somos una experiencia! ¡Te estamos buscando a ti! Buscamos un/a líder carismático/a, positivo/a, organizado/a y con grandes habilidades comunicativas, capaz de resolver problemas con agilidad y siempre enfocado/a en ofrecer la mejor experiencia a nuestros queridos #HonestLovers. Es imprescindible que cuentes con experiencia previa liderando equipos en el sector de la restauración. Si te apasiona cuidar de tu equipo, formarlo y acompañarlo en su desarrollo, y además tienes ganas de seguir aprendiendo y crecer en un entorno dinámico y exigente, ¡este es tu lugar! ¡Únete a nuestra revolución! Creemos que nuestra Honest People se merece: 🍍Hasta 300€ de saldo para comer en nuestros restaurantes 🥑50% descuento en todos nuestros locales 🎳 Salidas “culturales” mensuales 🎟️Eventos corporativos muy divertidos 📑Contratos indefinidos (40horas) 🚀 Oportunidades de crecimiento internas 📚 Formación continuada 🌍 Oportunidad de unirte a una empresa en plena expansión ♥️ Equipo diverso e inclusivo. ¡Se tú mismo! 💯Ambiente de trabajo increíble. ¡100% únicos! #ÚneteAHonestGreens #EnvianostuCV #Crececonnosotros #HonestPeople
Immediate start!Easy apply - Squiddy Bites SL
Manager de Restaurante7 days agoFull-timeBarcelonaBuscamos un/a Manager de Restaurante comprometido/a y proactivo/a para liderar nuestro equipo y asegurar el buen funcionamiento diario del establecimiento. Este puesto combina tareas de liderazgo, operativas y administrativas, por lo que buscamos a alguien con una visión integral del negocio y una actitud resolutiva. Responsabilidades: Supervisar, coordinar y ejecutar la operación diaria del restaurante. Asegurar la calidad del servicio al cliente y el cumplimiento de los estándares de la marca. Gestionar, motivar y organizar al equipo de trabajo. Tener presencia activa en la caja, estación de bebidas y área de servicio. Asumir funciones administrativas clave (cierres de caja, control de costes, inventario, turnos, pedidos). Velar por la eficiencia operativa y el cumplimiento de normativas sanitarias. Apoyar en cocina en tareas básicas cuando sea necesario. Requisitos: ✅ Experiencia previa como encargado/a o supervisor/a en hostelería o restauración. ✅ Capacidad de liderazgo y organización. ✅ Conocimientos básicos de cocina. ✅ Orientación al cliente y habilidades comunicativas. ✅ Disponibilidad para incorporación inmediata. Se valora: Conocimientos en gestión de equipos y control de inventario. Nivel medio de inglés u otros idiomas. Ofrecemos: 📋 Contrato estable 🕒 Jornada completa (horarios a convenir) 👥 Excelente ambiente de trabajo 💼 Oportunidad de crecimiento dentro de la empresa
Immediate start!Easy apply - Digamelón
Office & Sales Development Manager26 days agoFull-timeCiutat Vella, BarcelonaEn este rol combinado, te encargarás de la gestión de la oficina y del desarrollo de ventas, asegurando operaciones eficientes y fomentando el crecimiento empresarial a través de la generación y el seguimiento de leads. Responsabilidades Clave - Gestión de la Oficina - Supervisar las operaciones diarias y garantizar que los recursos y suministros estén disponibles. - Coordinar reuniones, eventos corporativos y logística de viajes para el equipo. - Gestionar presupuestos y controlar los gastos relacionados con la oficina. - Actuar como contacto principal con proveedores y servicios externos. - Garantizar el cumplimiento de las políticas internas y mantener un entorno de trabajo seguro y funcional. Desarrollo de Ventas - Generar y calificar leads de forma proactiva mediante investigación y contacto (llamadas en frío, correos electrónicos, redes sociales). - Construir relaciones iniciales con prospectos y programar reuniones para el equipo de ventas. - Mantener registros precisos en el sistema CRM. - Colaborar con el equipo de ventas para una transición fluida de leads cualificados. - Crear informes sobre métricas clave de desarrollo de ventas y productividad. Sobre Ti Experiencia: Experiencia previa en gestión de oficinas, servicio al cliente o desarrollo de negocio. Orientación al cliente: Habilidad para anticipar necesidades y ofrecer experiencias excepcionales. Resolución de problemas: Proactividad y capacidad para gestionar múltiples tareas en un entorno dinámico. Trabajo en equipo: Mentalidad abierta, colaborativa y dispuesta a aprender rápidamente. Afinidad tecnológica: Familiaridad con sistemas CRM (e.g., Salesforce, HubSpot) y herramientas como Microsoft Office o Google Workspace. Idiomas: Dominio profesional del español, catalán e inglés. Otros idiomas son un plus. ¿Quiénes somos? En Custo.Tech, somos el HUB de innovación en el mundo de la experiencia del cliente. Nuestra Historia Fundamos Custo.Tech en Barcelona hace 6 años y nos hemos convertido en pioneros al integrar tecnología e inteligencia artificial para mejorar la interacción entre las marcas y sus clientes. Nuestra Misión Nuestro objetivo es sencillo pero poderoso: queremos que los clientes se sientan felices al interactuar con las marcas. Todos apreciamos una ayuda amable cuando surge un problema, y estamos aquí para brindarla. ¿Qué Puedes Esperar? Ser parte de un start-up en pleno crecimiento. Oportunidades para el desarrollo personal y profesional. Una cultura que prioriza la seguridad y el bienestar. Colaboración cercana con clientes para lograr resultados excepcionales. Beneficios:Contrato indefinido. Oficina a 5 minutos de la playa. Café ilimitado, fruta fresca y snacks. Afterworks y eventos de empresa. Diversidad, Equidad e Inclusión En Custo.Tech, estamos comprometidos a crear un entorno diverso e inclusivo donde personas de todos los orígenes puedan prosperar. Diferentes opiniones y puntos de vista son clave para nuestro éxito. Custo.Tech considerará todas las solicitudes de empleo sin distinción de raza, color, religión, identidad o expresión de género, orientación sexual, nacionalidad, discapacidad, edad o cualquier otra condición.
Immediate start!Easy apply
