General Manager
hace 5 días
Marbella
Amazing Relocation Opportunity! General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta. Location: Malta Salary: €40,000 Reports to: Regional / Group Operations Lead Direct Reports: Department Heads and wider site team Relocation Support: Transport to Malta and accommodation provided for approximately 30 days on arrival Role Overview: We are looking for a polished, commercially minded General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta. This is the most senior on-site role, accountable for day-to-day excellence, team leadership, and delivering strong financial and guest experience results while upholding the venue’s standards and culture. Key Responsibilities: • Deliver results against agreed commercial targets, budgets, and operating plans., • Drive consistent revenue growth and improve performance year-on-year., • Spot opportunities early (and act quickly) to strengthen market position and guest demand., • Lead all departments to ensure service, product, and operational systems are executed consistently and to a high standard., • Take full ownership of the venue’s condition, asset care, and overall presentation., • Set direction through strong operational oversight—identifying what’s working, what isn’t, and where to improve., • Recruit, lead, coach, and retain an engaged, high-performing team across management and hourly colleagues., • Put clear goals and accountability in place, including structured performance reviews and development plans., • Manage change confidently and implement initiatives smoothly across the operation., • Build a strong people pipeline by supporting training, progression, and internal growth., • Create a guest-first culture where standards are non-negotiable and feedback is actively welcomed., • Maintain excellent guest satisfaction benchmarks and protect online reputation., • Respond professionally and proactively to guest feedback across all channels, including email and social platforms. Candidate Profile: • Minimum 10 years’ hospitality experience, with strong restaurant/operations exposure and senior leadership responsibility., • Degree preferred (Hospitality Management / HRM / Culinary or similar)., • Confident, present, and highly capable leader with strong people skills., • Excellent communication (written and verbal) with strong listening and stakeholder management., • Commercially sharp with proven ability to problem-solve and make sound decisions under pressure., • Fluent English required; additional languages are advantageous., • Comfortable being highly visible and active in the operation, including long shifts and time on the floor.