Sales Operations & Administrative Assistant
5 days ago
Valladolid
Sales Operations & Administrative Assistant About the Company Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación. Dana Dairy is an international dairy group specializing in the production and global distribution of milk powder and dairy ingredients. Dana Dairy operates across international markets, supplying high-quality dairy solutions to distributors and food manufacturers worldwide. The company is known for its strong export focus, operational reliability, and long-term partnerships across multiple regions. Learn more at: Company: Dana Dairy Reports to: operations head Location: Remote Employment Type: Full-time Mission The Sales Operations & Administrative Assistant provides operational and administrative support to the Management. The role is responsible for managing daily customer communications and overseeing the full order-to-delivery cycle for small-volume markets, enabling senior management to focus on strategic priorities. Key Responsibilities • Manage daily email communication with distributors and customers., • Prepare, issue, and follow up on pro forma invoices., • Follow with operation head delivery of goods., • Forecasts: Manage forecasts of each client and overall forecast for total orders., • Follow up orders as per forecasts, make sure clients place orders as per forecast., • Closely coordinate actions with operations head., • Maintain and update customer data, forecasts, and sales information in company’s CRM., • Prepare meeting minutes, action lists, and weekly follow-up plans., • Follow-ups of the meetings., • Coordinate administrative tasks and information flow between Dana teams., • Support internal reporting, documentation accuracy, and ongoing process improvements., • Maintain strong customer relationships by scheduling and conducting regular meetings with existing customers., • Assist existing customers and collaborate with the operations head on claim resolutions. Required Skills & Qualifications • High level of discipline, organization, and attention to detail., • Excellent written communication skills with strong follow-up habits., • Proficiency in Excel and general business documentation handling., • Ability to manage multiple customers and priorities simultaneously., • Professional working proficiency in English and Spanish (written and spoken)., • Strong sense of ownership, reliability, and accountability., • Solid understanding of customer service principles., • Loyalty to company values and strong commitment to the company policy., • High emotional intelligence and ability to build positive relationships with existing customers. Nice to Have (Wish List) • Previous experience in the dairy, food, or FMCG industry., • Knowledge of export operations, logistics, or international trade documentation., • Experience working with CRM systems (Bitrix experience is a plus)., • French and/or Arabic language skills are a strong asset., • Experience in customer care., • Understanding of claims handling (a plus). What We Offer • A key support role within an international commercial organization., • Exposure to global markets and export operations., • Flexible working arrangement (remote)., • Opportunities for professional growth in sales operations and commercial administration. xcskxlj, • A collaborative, international, and fast-paced working environment. Industry: Food and Beverage Manufacturing Employment Type: Full-time
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