Greet & Assist the Clients

About the job About Borneta Hotel Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Borneta Hotel invites you to discover the charms of the Ciutat Vella. Key Responsibilities: · Greet and assist guests during late check-ins and early check-outs. · Handle guest inquiries, requests, and complaints, ensuring a high level of satisfaction. · Set up and maintain accurate accounts for guests, including payments and preferences. · Ensure the total cash takings balance with the PMS settlements report and complete banking procedures. · Perform at least two security checks per shift, focusing on safety, fire, and security measures. · Respond to guest emails and manage requests effectively. · Maintain confidentiality of guest and hotel information. · Comply with health, safety, and emergency procedures, including logging incidents and near misses. Requirements: ·Proven experience as a receptionist or in a similar role. ·Fluency in Spanish and English. ·Excellent communication and interpersonal skills. · Proficiency in using PMS systems and handling financial transactions. ·Availability to work night shifts, weekends, and holidays. ·Problem-solving skills and the ability to remain calm under pressure. Benefits: • Training and development. • Complimentary meals during shifts. • Uniforms and Laundry Service. • Employee discounts on hotel stays and services in Miiro Hotels. • Private health insurance. If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork. Department: Reception The company Launching summer 2024, Borneta boasts 92 rooms, an atmospheric restaurant with an open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, Borneta invites you to discover the charms of the Ciutat Vella.

About the job Lead change with a guest-centric mindset, ensuring guest satisfaction and managing their questions, needs, and issues. This role provides guidance and leadership to all high-guest-contact associates, working alongside the Quality Manager and HODs to enhance the guest experience. Core Tasks: · Serves as a leader in displaying outstanding hospitality skills. · Ensures employees understand customer service expectations and parameters. · Strives to improve service performance and empowers employees to provide excellent customer service. · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. · Participates in the development and implementation of corrective action plans to improve guest satisfaction. · Handles day-to-day complaints/problems, ensuring that guests are listened to and their concerns are attended to. · Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. · Records guest issues in the guest response tracking system - GXP. · Supports the day-to-day operation, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Ensures compliance with all policies, standards and procedures. · Understands and manages quality tools: GuestVoice, QPower and QA Website. · Supports Quality Manager on responding and handling guest feedback, problems, complaints in GuestVoice, Tripadvisor and MVR. · Supports Quality Manager running weekle GSS Meetings and monthly Quality Meetings. · Showcases and promotes our Whatever/Whenever service promise. · Holds team accountable, provides on time, constructive feedback and creates action plans to correct service gaps and follows up with managers periodically. · Participates in, promotes use of Self Audit tool throughout hotel ensuring managers reach their targets, uses data to draw actionable feedback, and plans. · Responsible for full knowledge of BSA Standards, their implementation and results. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: Customer Service Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

Part-Time Massage Therapist – Poblenou, Barcelona We are looking for a part-time massage therapist to join our team, with the possibility of becoming full-time in the future. No experience? No problem! We may offer a Thai Traditional Massage course scholarship from Thai Rinrada Massage School for eligible candidates. (Training schedules are set by the school and will be outside of working hours.) Work Schedule: We are looking for therapists available on: Weekends (Saturday or Sunday) Monday and Wednesday Additional hours may become available based on performance and demand. Job Responsibilities: Perform Thai Traditional Massage (training available for those without experience) Provide Sports, Relaxing, and Deep Tissue Massages Advise clients on suitable products for resale Maintain cleanliness and organization of the workspace Who We’re Looking For: Passionate about massage and wellness Excellent customer service and communication skills Willing to learn and improve (training support available) Team player with a professional attitude Speaks Spanish and English (Thai, Chinese, Japanese, Vietnamese, or other Asian languages are a plus) Flexible and available to work on weekends Detail-oriented and proactive Compensation & Benefits: Competitive salary + performance-based commission Scholarship opportunity for Thai Traditional Massage training (if eligible) Career growth potential with the opportunity to become full-time If you're ready to build your skills and grow with us, apply now!

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Conference Executive to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for planning, coordinating, and executing all conferences and events hosted at SLS Barcelona. Collaborate with clients to understand their conference needs, including objectives, budget, and specific requirements. Develop detailed conference event plans, timelines, and schedules to ensure their smooth execution. Serve as the primary point of contact for clients throughout the conference planning process and on the day of the event. Prepare and manage budgets, ensuring all costs are tracked and within client guidelines and financial targets are achieved utilizing resources efficiently. Collaborate to develop and execute promotional strategies to attract clients and maximize event bookings. Conduct site visits and consultations with clients. Conduct post-event evaluations to assess success, gather client feedback, and identify areas for improvement. Maintain high standards of service quality and guest satisfaction, addressing any issues or concerns promptly and effectively. Qualifications What we are looking for... Degree in Hotel Management or related studies. +2 years of experience in hospitality/luxury Events or Sales & Marketing department. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You are an excellent relationship builder and make people feel good - your team, guests and colleagues alike. You make a positive impact. Innovative and insightful. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Event The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 128 rooms (223 beds) in Barcelona. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: -You are the (first) face of our reception at the student residence -You take care of our customer service; you help students at the counter, by mail, and over the phone -You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards -You accompany visitors and future clients during open days, a tour of the facilities, etc. -You support the administration office -You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening) -You apply the neccesary protocols in emergencies -This role requires you to work in shifts, with a rotating schedule of 40-hours a week, planned within Monday to Sunday from 7am to 11pm with corresponding weekly breaks and holidays. Your skills: -Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas …) will be positively valued -Experience in hospitality industry -You speak Spanish, as well as English -You know how to work with MS Office -You have some interest and knowledge of costumer service, social networks and new technologies What we offer: -The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe -You will help build the future by working with and for the student generation -Opportunities for further development and (international) growth -A pleasant workplace in Barclona with a fun, dynamic team -An attractive, competitive salary complemented by numerous additional benefits

JOIN OUR TEAM AS A GRAPHIC DESIGNER! About Us Wolfiek Group is an emerging e-commerce startup based in Poblenou, dedicated to selling and distributing select brands worldwide. With our offices and warehouse located in Barcelona, conveniently near the Marina/Bogatell metro stations, we are an ambitious and growing team, always striving for new challenges and innovation. Are you passionate about graphic design? We are looking for a talented Graphic Designer to create visually engaging pieces for our social media platforms, websites, email campaigns, and other digital materials. If you have experience in graphic design and are ready to take our visuals to the next level, this is your chance to join a dynamic and expanding team. Responsibilities: Social Media Graphic Design: Create visually appealing and on-brand pieces for social media platforms (Instagram, Facebook, TikTok, etc.). Website and Email Marketing Design: Design banners, sliders, and other visual elements for the website. Develop templates and graphics for email marketing campaigns, ensuring they are visually striking and functional. Campaign and Promotional Graphics: Design graphics for promotions, ads, and campaigns, maintaining brand consistency. Collaboration with the Team: Work closely with the marketing and other departments to ensure designs meet brand objectives and strategies. Video Editing (Required): Experience in video editing is required. Knowledge of software such as Adobe Premiere Pro, Final Cut Pro, or similar is essential to contribute to the creation of additional visual content when needed. Requirements: Proven experience as a Graphic Designer with a focus on digital content. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Experience in creating graphics for social media, websites, and email campaigns. Strong understanding of design principles, typography, color, and composition. Ability to work in a fast-paced environment and meet tight deadlines. Experience in video editing (Adobe Premiere Pro, Final Cut Pro, or similar). We Offer: A young, dynamic work environment with room for professional growth. Continuous learning and development opportunities. A creative team with exciting projects that will challenge your skills.

Join Our Team! At Travel Brilliant, we bring Barcelona to life through immersive food and cultural experiences! Our most popular experience is the Paella Cooking Class & Market Tour, where we guide travelers through the vibrant local markets before teaching them how to cook an authentic Spanish paella. We are looking for passionate, energetic individuals to join our team as Paella Instructors & Tapas Chefs! This role involves leading cooking workshops, engaging with international guests, and ensuring they have an unforgettable experience. A high level of English is essential, as our guests come from all over the world. In addition to teaching paella classes, you will also be responsible for preparing a selection of 4-6 traditional Spanish tapas for our Tapas Tours. This requires efficiency in the kitchen, as well as a warm, charismatic presence to interact with guests while preparing and presenting the dishes. We need someone who is both fast and organised in the kitchen and comfortable engaging with people in a fun, dynamic environment. If you love sharing Spanish cuisine and culture, have strong people skills, and thrive in a high-energy setting, we would love to hear from you! ¡Únete a nuestro equipo! En Travel Brilliant, ¡damos vida a Barcelona a través de experiencias gastronómicas y culturales inmersivas! Nuestra experiencia más popular es la Clase de Cocina de Paella y Tour de Mercado, donde guiamos a los viajeros por los vibrantes mercados locales antes de enseñarles a cocinar una auténtica paella española. ¡Buscamos personas apasionadas y enérgicas para unirse a nuestro equipo como Instructores de Paella y Chefs de Tapas! Este puesto implica impartir talleres de cocina, interactuar con clientes internacionales y garantizar que tengan una experiencia inolvidable. Es imprescindible un alto nivel de inglés, ya que nuestros clientes provienen de todo el mundo. Además de impartir clases de paella, también serás responsable de preparar una selección de 4 tapas tradicionales españolas para nuestros Tours de Tapas. Esto requiere eficiencia en la cocina, así como una presencia cálida y carismática para interactuar con los clientes durante la preparación y presentación de los platos. Necesitamos a alguien que sea rápido y organizado en la cocina, y que se sienta cómodo interactuando con la gente en un ambiente divertido y dinámico. Si te encanta compartir la cocina y la cultura española, tienes fuertes habilidades sociales y te desenvuelves en un entorno lleno de energía, ¡nos encantaría saber de ti!

Job Description: We are looking for a highly organized and enthusiastic Sports Event Assistant to join our team. This role is essential in the planning, coordination, and execution of sports events, ensuring an outstanding experience for attendees, participants, and sponsors. Responsibilities: Assist in the planning and logistics of sports events. Coordinate with suppliers, sponsors, and partners to ensure event success. Support the management of registrations, accreditations, and participant services. Oversee the setup and dismantling of infrastructure and equipment. Assist in communication and event promotion through social media and other channels. Manage incidents and ensure compliance with safety protocols. Prepare post-event reports and suggest improvements. Requirements: Previous experience in organizing sports events or similar. Ability to work under pressure and solve problems in real-time. Strong communication and teamwork skills. Availability to work flexible hours, including weekends and holidays. Proficiency in event planning and management tools. Fluency in English is mandatory. Additional languages are a plus. We Offer: Opportunity for growth in a leading sports event company. Dynamic and collaborative work environment. Possibility to travel and participate in high-level events. Compensation according to experience and performance.