Receptionist

About the job Asistir al Front Office Manager en la gestión operativa del departamento, garantizando el buen funcionamiento de los servicios de recepción, optimizando la experiencia del huésped y contribuyendo a la consecución de los objetivos del hotel en términos de calidad y rentabilidad. Además, deberá liderar, formar y motivar al equipo para mantener los más altos estándares de servicio. En ausencia del Front Office Manager, asumirá la plena responsabilidad del departamento, asegurando la continuidad y excelencia en el servicio. Garantizar la correcta gestión de llegadas y salidas, especialmente de huéspedes VIP. Supervisar y garantizar el cumplimiento de los estándares de la marca en la atención y el servicio. Asegurar la correcta coordinación entre recepción, housekeeping y otros departamentos para proporcionar una experiencia altamente satisfactoria al huésped. Controlar y supervisar los informes de auditoría nocturna, límites de crédito, deducciones y reembolsos. Apoyar en la gestión de facturación, caja y elaboración de informes de gestión. Participar en la elaboración del presupuesto anual del departamento de recepción. Supervisar el control de costes y la gestión eficiente de los recursos del departamento. Supervisar que todas las tareas orientadas a la comodidad y satisfacción de los huéspedes sean gestionadas con prioridad. Resolver incidencias y gestionar reclamaciones de manera proactiva y eficaz, asegurando la satisfacción del cliente. Fomentar estrategias de upselling y maximización de ingresos en el departamento. Analizar tendencias y reportar riesgos y oportunidades al Front Office Manager para la toma de decisiones estratégicas. Formar, motivar y desarrollar al equipo para alcanzar altos niveles de desempeño y compromiso. Implementar programas de formación continua y realizar evaluaciones de desempeño periódicas. Desarrollar iniciativas para mejorar el ambiente laboral dentro del equipo. Gestionar incidencias de bajo rendimiento en coordinación con Talento & Culture. Supervisar el cumplimiento de horarios, vacaciones y control de absentismo. Garantizar que todo el personal del departamento asista a las formaciones obligatorias. Garantizar que los tablones de anuncios estén actualizados con la información acordada. Realizar otras tareas laborales razonables según lo soliciten los supervisores, aquellas funciones análogas y/o equivalentes, inherentes a la propia prestación profesional. ¿Qué ofrecemos? - Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. - Tarjeta PayFlow (retribución flexible). - Formación continua a través de nuestra plataforma Academy y otras más. - Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. Department: Reception About you Grado universitario en hostelería, Turismo o Dirección Hotelera. Experiencia de entre 3 y 5 años en un puesto similar o establecimiento de 5 estrellas y/o lujo. Idiomas: inglés y español avanzados, francés medio. Manejo avanzado de software/aplicaciones específico del sector (Opera, Microsoft, Outlook). Disponibilidad para realizar horarios rotativos. Habilidades: Liderazgo y gestión de equipos. Excelentes habilidades interpersonales y de comunicación. Resolución de problemas y toma de decisiones. Capacidad para trabajar bajo presión y adaptarse a un entorno dinámico. Orientación a resultados y al cliente. Languages required: English, French, and Spanish. The company Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

About the job Buscamos Night Audit para el turno fijo de noche (23h a 7h) con nivel alto de inglés, buena presencia, experiencia en atención al cliente.Las tareas principales del puesto de trabajo serían la siguientes:- Auditoria Nocturna-Cierre de día- Bienvenida y registro de clientes.- Conserjería.- Gestión de Reservas.- Seguimiento de estancia de huéspedes y atención al cliente.- Check out y despedida de huéspedes.- Manejo de Caja.- Room Service Department: Reception About you Perfil del candidato/a: • Vocación de anfitrión/a. • Honestidad y dedicación. • Se valorará previa experiencia en el sistema operativo Opera. • Tener 1 año de experiencia mínimo en hoteles de la misma categoría. • Nivel de inglés avanzado. Otro idioma será valorado muy positivamente. Language required: Spanish. English is a plus The company A 5-minute walk from Passeig de Gràcia metro station, this sophisticated hotel is a 3-minute walk from Gaudi's Casa Milà and 1.5 km from Sagrada Família church. The contemporary rooms come with free Wi-Fi, flat-screen TVs and minibars. Upgraded rooms with city views are individually decorated. Suites add separate living areas, and there's 1 with a balcony. Room service is available. The hotel has a chic restaurant, a cafe/bar and a garden terrace. A spa area features an indoor pool and an exercise room.

About the job Join Relais & Châteaux – Your Future in Luxury Hospitality Starts Here! 🌟Looking for an exciting career in gastronomy? Join our Virtual Recruitment Webinar on April 28, 2025, at 3 PM Paris Time and explore opportunities in Bakery, Bar, Kitchen, F&B Management, Pastry, Sommelier, and more across Europe and more. 🔹 Discover our commitment to excellence, sustainability, and career growth. 🔹 Hear from Giulia Sgarbi, Culinary Communications Manager. 🔹 Connect with recruiters and learn how to apply. 📍 Online via Zoom | Free registration required 👉 Click to apply on Hosco and secure your spot! Department: Bakery Pastry The company Join Relais & Châteaux! 🌟 Are you passionate about gastronomy and luxury hospitality? Relais & Châteaux is looking for talented students & professionals like you! Join our recruitment webinar and explore exciting career opportunities in our exceptional establishments. We are hiring for roles in bakery, bar, kitchen, F&B management, service, pastry, and sommelier. Become part of a group that values excellence, sustainability, and a true family spirit! 📅 Date: Monday, April 28, 2025 🕘 Time: 11 AM (3 PM Paris Time) 📍 Online – Registration required 🚀 Learn about our job openings, values, and how to join our global network. Sign up now!

About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella. Key Responsibilities: ·Guest experience: Ensure guests are greeted upon arrival ad make time to interact effectively with guests. ·Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction. ·Assist Guests with questions, directions, event schedules, and other information regarding their stay. ·Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction. ·Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible ·Employ attention to detail to ensure the security of guest room access ·Health Safety & Security: Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. ·Familiarise yourself with emergency and evacuation procedures. Requirements: ·Proven experience as a receptionist or in a similar role in a high-end or busy restaurant setting. ·Fluency in Spanish and English. ·Excellent communication and interpersonal skills. ·Ability to work flexible hours, including evenings, weekends, and holidays. Benefits: • Competitive salary. • Private insurance. • Training and development. • Employee discounts in Miiro Hotels. • Uniforms and Laundry Service. If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork.

We're looking for a young travel lover receptionist **The hostel: Located in the center of Barcelona, a young backpackers environment with people all around the world. **The job: some young and friendly person, someone who enjoys being attentive to others and giving always the best experience to all our guests. **What do you need? Previous experience in hospitality or customer service is preferred. Excellent communication and interpersonal skills. Being proactive, dynamic, and ability to work independently and make decisions under pressure. Basic computer skills and familiarity with reservation systems. Reliable and punctual with a strong work ethic, and enjoying being in a backpacker environment. Fluency in English; additional languages are a plus. NIE, Seguridad Social Number, and Spanish bank account. **How is a work week like?: it's 6 days of labor and next 2 days off, which means that your days off are not going to be the same every week,this way all the reception staff can have the same number of weekends off. Example: Your shifts go form Monday till Saturday, so your days off will be Sunday and Monday, and you will be back on Tuesday, so your last day will be Sunday, and your days off will be Monday and Tuesday, and so on. **The shifts: 7:00 - 15:00 15:00 - 23:00 **Benefits: Competitive hourly wage. Opportunity to meet and interact with people from around the world. Training and professional development opportunities. Discounted accommodation rates for family and friends. A friendly and supportive work environment. If you think that you can fit in this description do not hesitate to apply!

We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 128 rooms (223 beds) in Barcelona. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: -You are the (first) face of our reception at the student residence -You take care of our customer service; you help students at the counter, by mail, and over the phone -You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards -You accompany visitors and future clients during open days, a tour of the facilities, etc. -You support the administration office -You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening) -You apply the neccesary protocols in emergencies -This role requires you to work in shifts, with a rotating schedule of 40-hours a week, planned within Monday to Sunday from 7am to 11pm with corresponding weekly breaks and holidays. Your skills: -Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas …) will be positively valued -Experience in hospitality industry -You speak Spanish, as well as English -You know how to work with MS Office -You have some interest and knowledge of costumer service, social networks and new technologies What we offer: -The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe -You will help build the future by working with and for the student generation -Opportunities for further development and (international) growth -A pleasant workplace in Barclona with a fun, dynamic team -An attractive, competitive salary complemented by numerous additional benefits

Novus Homes Barcelona is currently looking for a positive and resourceful Guest Relations & Administrative Support Agent whose main roles will be to: - respond to guest messages promptly and professionally - assist guests with inquiries about services, local attractions, and travel arrangements - coordinate the check in/check out process - handle reservations, cancellations, and modifications accurately - manage invoicing, and record-keeping - download and manage running costs like utilities and providers invoices - support administrative tasks such as filing, data entry, and inventory control - offer support to housekeeping and coordinate maintenance tasks - uphold our standards of service, cleanliness, and hospitality Requirements: - Proven experience in a front desk, receptionist, or administrative role (hospitality experience preferred). - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Ability to multitask and remain calm under pressure. - Proficiency in computer systems (experience with hotel booking software is a plus). - Fluent in English and Spanish - Flexible schedule, including weekends and holidays - Drivers licence and own scooter is a plus