Madrid
About the job Store Manager Industry: Designer toys and collectible pieces Location: Madrid, Spain Job type: Full time, permanent and on-site Working Hours: 40 hours per week About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. For more information, please visit ___ and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Gain valuable professional experience covering the entire retail life cycle, • Have the opportunity to work with people from different countries and cultures in a collaborative environment, • Receive structured customer service, retail operations, and product training, • Be proactively involved in the company’s growth Benefits POP MART offers our employees: • Selected POP MART toys as appreciation gifts every month, • A structured bonus/commission scheme in line with the company’s and the individual’s performance, • Regular team social events The Role and Candidate We are looking for a naturally confident Store Manager to lead the opening of our new store in Madrid. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one. Responsabilities: • Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy., • 360° management of your shop., • Plan, implement and monitor the measures necessary to achieve and exceed sales objectives., • Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability., • Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies, • Possess good product and fashion knowledge., • Know and apply brand and seasonal visual merchandising standards., • Supervise the reception of customers, ensuring that it is in line with POP MART guidelines., • Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns)., • Train new joiners and accompany them on their path of growth and development in collaboration., • Act as a role model and promote effective communication within the sales team., • Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results, • Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt, etc.), • Ensure the achievement of your department (budget and target achievement)., • Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services. Required Qualifications & Experience • Citizenship or Work Permit is required., • At least 5-8 years experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury., • Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports., • Agility, dynamism and problem solving., • Strong results orientation., • High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit., • Degree (bachelor's or master's degree) preferred., • Excellent knowledge of Spanish and English., • Strong knowledge of Excel. Desirable (Not Essential) • Knowledge of CEGID Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to
Paseo de la Castellana, Madrid
