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Company Description Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren. SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the‑art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the‑art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Guest Services Supervisor to join the team at SLS Barcelona. Reporting to the Duty Manager, the Guest Services Supervisor will support the daily operations of the PBX department while driving service quality initiatives across the hotel. This role will be responsible for monitoring guest feedback, supporting service recovery efforts, tracking quality performance indicators, and ensuring seamless communication between departments to enhance the overall guest experience. PBX & Call Center Operations • Supervise daily PBX operations, ensuring prompt, accurate, and professional call handling across all hotel departments., • Support and train the PBX team in compliance with hotel policies and luxury service standards., • Serve as a key point of support for guest inquiries, requests, and emergency communications, ensuring efficient coordination with the relevant departments., • Monitor daily call center performance, ensuring service standards, response times and operational procedures are consistently followed., • Assist with onboarding, coaching and continuous development of PBX Agents., • Support scheduling, operational organization and daily task allocation within the PBX team., • Identify operational challenges and elevate issues when necessary to ensure service continuity., • Maintain strict confidentiality regarding guest privacy and data protection protocols. Quality Assurance & Service Standards • Monitor, audit, and evaluate call interactions and guest touchpoints to ensure adherence to SLS quality and service standards., • Respond professionally and timely to guest reviews, ensuring alignment with SLS service standards and brand voice., • Analyze guest feedback trends and identify recurring opportunities for operational improvement., • Prepare monthly quality reports, highlighting guest satisfaction performance, recurring incidents, departmental trends and recommended actions., • Handle guest concerns and support the tracking and follow-up of guest incidents, ensuring proper documentation, departmental accountability and timely resolution., • Work closely with operational teams to drive service recovery actions and improve overall guest satisfaction results., • Identify root causes of recurring guest concerns and collaborate with departments to implement corrective actions., • Conduct ongoing coaching and quality control sessions for team members to elevate overall service levels. Qualifications What we are looking for... • +3 years’ experience in hospitality within hotels with a similar position., • Previous experience supporting, coaching or coordinating operational teams within a luxury hospitality environment., • Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required., • Ability to multitask, work in a fast‑paced environment, highly organized with excellent follow‑up skills and attention to detail., • Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable., • Strong analytical skills with the ability to interpret guest feedback, identify trends and develop actionable insights., • Experience working with guest satisfaction platforms, review management tools and quality monitoring systems is highly desirable., • You make people feel good - your team, guests and colleagues alike. You make a positive impact., • You enjoy supporting and motivating colleagues, helping teams achieve high service standards through collaboration and positive leadership., • You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together., • You take ownership of important issues, solve problems, and make effective decisions., • You learn quickly and adapt to SLS’s unique culture., • You are humble and open to ideas. We leave our ego at the door and help get things done., • You’re up for doing things differently and trying (almost) everything once., • You want to be part of a team that works hard, supports each other and has fun along the way. Proactive mindset with a strong focus on continuous improvement and service excellence. • Committed, reliable and accountable in delivering results. Additional Information What's in it for you... • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand., • The chance to challenge the norm and work in an environment that is both creative and rewarding., • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity., • The opportunity to play an active role in shaping service excellence, driving quality improvements and contributing to the evolution of the guest experience at SLS Barcelona., • A competitive package and plenty of opportunity for development., • Excellent discounts across the entire Ennismore family of brands. xqziphu SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder‑built brands with purpose at their heart. Ennismore is a joint‑venture with Accor, formed in 2021. #J-18808-Ljbffr

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! ¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato. What you’ll do We are looking for an experienced Guest Experience Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Guest Experience Manager directs the operations of the Guest Experience and Bell/Door department. The Guest Experience Manager assures the guest experience is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. • Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests., • Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction., • Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics., • Provide information on hotel services and facilities., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc., • Establish clear expectations and holds the guest experience team accountable for exemplifying desired service standards., • Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. What we are looking for... • Degree with emphasis in Hospitality management., • +3 years experience in hospitality within hotels in a similar role., • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values., • Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required, • Ability to multitask, work in a fast-paced environment and have a high level attention to detail, • Excellent verbal and written communication skills. Fluent in Spanish and English., • You make people feel good - your team, guests and colleagues alike. You make a positive impact., • You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them., • You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together., • You take ownership of important issues, solve problems, and make effective decisions., • You learn quickly and adapt to SLS’s unique culture., • You are humble and open to ideas. We leave our ego at the door and help get things done., • You’re up for doing things differently and trying (almost) everything once., • You want to be part of a team that works hard, supports each other and has fun along the way. What's in it for you... • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand., • The chance to challenge the norm and work in an environment that is both creative and rewarding., • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity., • A competitive package and plenty of opportunity for development., • Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. xqziphu Ennismore is a joint- venture with Accor, formed in 2021. Seniority level • Seniority levelMid-Senior levelEmployment type, • Employment typeFull-timeJob function, • Job functionCustomer Service, • IndustriesHotels and Motels Referrals increase your chances of interviewing at SLS Barcelona by 2x Get notified about new Guest Experience Manager jobs in Barcelona, Catalonia, Spain. Guest Experience Manager / Head ConciergeGuest Experience Manager / Head ConciergeGuest Experience Supervisor - Nobu Hotel 5 GLAssistant In Room Dining Manager-Hotel Arts BarcelonaAssistant In Room Dining Manager-Hotel Arts BarcelonaSenior Procurement Manager – Indirect Spend (m/f/d) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

At the Accor Global Reservation Centre, we offer memorable experiences to our clients. Your mission will be to serve as the connection between Accor and our guests through:.

Accor Global Reservation Centre in Barcelona is seeking a Luxury Reservation Consultant to handle inbound calls and provide tailored recommendations for our luxury hotels worldwide.

The Account Executive mission at Spendesk is to drive revenue growth by managing the entire sales process, from prospecting to closing deals in the Spanish market. Their role involves a blend Challenger sales methodology & MEDDPICC sales process. You will actively partner with side departments to ensure consistency across the customer journey from first contact to usage (Marketing, Onboarding Team…) • Lead Generation and Prospecting: Identify and qualify potential clients through research, networking, and outreach strategies, targeting key decision makers within prospective organizations., • Sales Pipeline Management: Build and manage a robust sales pipeline, ensuring a consistent flow of qualified leads and opportunities to meet acquisition targets., • Targeted Outreach: Develop and execute personalized outreach campaigns to engage prospects, leveraging email, phone calls, social media, and in-person meetings to initiate conversations and build interest., • Needs Assessment and Solution Alignment: Conduct in-depth discovery calls to understand the specific needs and pain points of prospects, aligning the company’s solutions to address those needs effectively., • Sales Presentations and Demos: Prepare and deliver compelling presentations and product demos tailored to the prospect’s industry, showcasing the value and ROI of the company’s offerings., • Objection Handling: Skillfully address and overcome objections from prospects, providing clear and persuasive responses to move the sales process forward., • Closing Deals: Drive the sales process to close, ensuring all legal and financial terms are agreed upon, and securing signed contracts from new clients., • Market Research and Feedback: Stay informed about industry trends, competitor offerings, and prospect feedback to continuously refine and optimize acquisition strategies., • CRM and Reporting: Maintain accurate records of all sales activities, opportunities, and client interactions in the CRM, providing regular updates on acquisition progress to senior management., • Proven sales experience as a SDR, BDR or AE in SaaS (we recruit at all level). If you come from fintech it's a plus but not a must have., • Commercial mindset: strong sales instincts, demonstrated assertiveness, autonomy and a strong track-record of hitting and exceeding quota, as well as proven negotiation and closing skills., • Organization & portfolio management: strong organizational skills and disciplined in daily activity planning & prioritizing. Ability to manage a high number of opportunities simultaneously at various stages of the buying process., • Great Communicator: excellent verbal and written communication skills in Spanish with good command of English., • Leadership and Charisma: Strong ability to build trust, connect with stakeholders on a personal level, and inspire them to embrace our vision., • Customer First focus and consultative mindset: take an active interest in understanding their customer context and pains to position oneself as a business consultant., • Resiliency and Extra Miles Mindset: we expect a company-first mindset and the ability to embrace challenges and navigate through uncertainty. About Spendesk Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France and Spain, Spendesk also puts community at the heart of its mission. For more information: www.spendesk.com/press About Our People & Culture We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. About Our Benefits Our culture is built on trust, empowerment, and growth — with benefits to match! • Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year), • Alan health insurance (fully covered by Spendesk), • Meal vouchers through Edenred (€6 per working day), • 100% reimbursement on public transportation subscription, • Access to Moka.care for emotional and mental health wellbeing, • 28 days of holidays, • Latest Apple equipment, • Great office snacks to fuel your day At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply. Spendesk is Europe’s leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with CFO Connect. Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture. #J-18808-Ljbffr

Key Responsibilities Team Leadership & Coaching: Lead and mentor a team of 4–5 Account Executives, providing guidance, structured onboarding, and ongoing coaching to maximize performance and revenue growth. Quota-Carrying Sales: Own and manage your personal sales quota by actively prospecting, managing your pipeline, and closing deals alongside your team. Lead Generation & Prospecting: Support your team in identifying and qualifying potential clients through research, networking, and targeted outreach to key decision makers. Sales Pipeline Management: Oversee the team’s pipeline to ensure a consistent flow of qualified leads and opportunities, while managing your own pipeline to meet personal and team targets. Targeted Outreach: Develop and execute personalized outreach campaigns, leveraging email, phone calls, social media, and in-person meetings to generate interest for both yourself and your team. Needs Assessment & Solution Alignment: Conduct discovery calls and participate in client meetings to understand business needs and align Siteminder’s solutions effectively. Sales Presentations & Demos: Deliver compelling presentations and product demos yourself and coach your team on best practices for tailoring presentations to different prospect profiles. Objection Handling & Deal Closing: Lead by example in overcoming objections, negotiating terms, and closing deals, while supporting your AEs on complex opportunities and client calls. Market Research & Feedback: Stay informed about industry trends, competitor offerings, and client feedback to refine strategies and continuously optimize sales execution. CRM & Reporting: Maintain accurate records of all sales activities and opportunities in the CRM, track team performance, and provide regular updates to senior management. What we're looking for Proven Sales Experience: 2+ years in Sales with a strong track record in SMB or mid-market organizations, including prospecting, pipeline management, and closing deals. Quota-Carrying Mindset: Comfortable owning and achieving your own sales targets in addition to managing and coaching your team. Leadership & People Management: Experience leading and coaching small teams, with the ability to inspire, motivate, and develop talent. Hands-On Sales Capability: Actively close deals and support client calls alongside your team, leading by example. Commercial Mindset: Strong sales instincts, assertiveness, autonomy, and a consistent track record of hitting and exceeding quotas; excellent negotiation and closing skills. Organizational & Portfolio Management: Strong planning, prioritization, and multitasking skills to manage both your own and your team’s opportunities across different stages of the sales cycle. Excellent Communication: Clear and persuasive verbal and written communication skills in Spanish and English; ability to connect with stakeholders and build trust. Customer-Centric & Consultative: Deep understanding of customer needs, with a consultative approach to position solutions as true business value. Resiliency & Growth Mindset: Ability to embrace challenges, navigate uncertainty, and go the extra mile with a company-first mindset. As we are an international team, please submit your application and CV in English. About Spendesk Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission. For more information: www.spendesk.com/press About our people & culture We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. About our benefits Our culture is built on trust, empowerment, and growth — with benefits to match! Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year) Alan health insurance (fully covered by Spendesk) Meal vouchers through Edenred (€6 per working day) 100% reimbursement on public transportation subscription Access to Moka.care for emotional and mental health wellbeing 28 days of holidays Latest Apple equipment Great office snacks to fuel your day A positive team to work with daily! Diversity & Inclusion At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply. #J-18808-Ljbffr

Accor Barcelona is seeking a Luxury Reservation Consultant to join our Global Reservation Centre.Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.Based in Barcelona, you will handle inbound calls, offer know

At the Accor Global Reservation Centre, we offer memorable experiences to our clients. Your mission will be to serve as the connection between Accor and our guests through:. What It’s Like to Work at Accor Global Reservation Centre:.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients. Your mission will be to serve as the connection between Accor and our guests through:.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients. Your mission will be to serve as the connection between Accor and our guests through:.

Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la oportunidad.Únete a Novotel Barcelona City y Desarrolla Tu Carrera en la Hospitalidad!.En Novotel Barcelona City buscamos una persona dinámica, organizada y con p

Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación.Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach.A Sofitel Hotel in Barcelona! With an unbeatab

Accor Global Reservation Centre welcomes you to a global hospitality career.

Novotel Barcelona Cornellà 4*, miembro del grupo Accor Hoteles, busca RECEPCIONISTAS para dar la bienvenida a clientes y garantizar una experiencia WOW desde el check-in hasta el check-out.

Novotel Barcelona City, parte de Accor, busca una persona dinámica, organizada y con pasión por la experiencia del huésped para unirse al equipo de Recepción.

Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto.Por favor, asegúrese de consultar la descripción a continuación con atención.Garantizar la limpieza, orden y presentación impecable de las habitaciones y zonas comunes del hotel, asegurando una experi

Accor en Barcelona busca incorporar un/a profesional de hostelería para trabajar en nuestro hotel de lujo junto al puerto.A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura.Se requiere experiencia p

Accor en Barcelona busca un personal responsable para garantizar la limpieza y orden de las habitaciones y áreas públicas del hotel.

Resumen del Puesto: Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.La persona de Atención al Cliente de Sitges Group Apartments será responsable de garantizar que los huéspedes disfruten de una experiencia excep

Quieres empezar tu carrera en una compañía líder en movilidad? Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.En Volkswagen Group España Distribución buscamos talento joven para incorporarse a n

Our clients include iconic brands like Accor, IHG, Minor Hotels, Hesperia World or Eurostars Hotels among others.

Buscamos un Gerente de Ventas para Scale Up Group en Palma.La persona será responsable de la prospección, análisis de necesidades y cierre de ventas B2B, trabajando en un modelo híbrido.

What you’ll do We are looking for an experienced Junior Sous Chef to join the team at SLS Barcelona. Under the guidance of the Executive Sous Chef, you will: - Bring delicious flavors to our guests’ tables by managing our busy kitchen. - Create, execute, and produce top-notch food with a constant eye on the highest quality standards, presentation, and flavor, with an eye on industry trends and neighborhood demands. - Ensure statutory compliance in all food and drink related areas. - You will keep well-organized storerooms and inventories that allow for a smooth-running kitchen. - Nurture and develop the talent of the kitchen team, creating an environment that brings out the best in them and where they can be themselves. - Make sure things are running without hitch, orders and deliveries are coming and going as needed, our service is smooth and our food hygiene standards are sky-high. - Work with our Executive Chef on ideas and techniques that make our kitchen a creative, ever-changing environment where we’re always looking to come up with new, delicious combinations of tastes. What we are looking for... - 4+ years’ experience as a Chef de Partie in a busy, bustling environment with freshness and provenance of ingredients as a key priority. - Proven track record in large kitchen teams. - A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. - Passion for food is a given, a love for our particular flavors a definite advantage. - You value learning and development and are looking to join a hard-working team, aiming to make the best food out there. - You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. - You make people feel good - your team, guests and colleagues alike. - Methodical and process-driven approach to tasks, but also able to work flexibly and calmly to meet deadlines. - Ability to take ownership of important issues, solve problems and make effective decisions. - Ability to work positively and collaboratively to achieve the highest standards of delivery at work. - You’re not precious. We leave our egos at the door and help get stuff done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. What's in it for you... - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - The opportunity to play an active role in shaping service excellence, driving quality improvements and contributing to the evolution of the guest experience at SLS Barcelona. - A competitive package and plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Company Description Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo. SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Night Supervisor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. • Undertake a review of end-of-day takings against logged reports., • Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy., • Ensure credit card system reconciles to daily transaction lists., • Monitor, observe and assist in evaluating team member performance., • Manage overnight reservations and check-ins, providing efficient and friendly service., • Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems., • Greet and assist guests in a warm, courteous, and professional manner., • Handle cash and credit transactions, ensuring the accuracy of guest billing., • Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction., • Ensure all telephone calls are answered as quickly and efficiently as possible., • Report any issues to the correct department and check to ensure the work has been completed., • Ensure that the reception and public areas are clean, tidy and presentable at all times. Qualifications What we are looking for... • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel., • Someone who understands, celebrates and embraces the SLS brand values., • Ability to multitask and work in a fast-paced environment., • Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality., • Excellent verbal and written communication skills. Fluent in Spanish and English., • You make people feel good - your team, guests, and colleagues alike. You make a positive impact., • You learn quickly and adapt to SLS’s unique culture., • You are humble and open to ideas. We leave our ego at the door and help get things done., • You’re up for doing things differently and trying (almost) everything once., • You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand., • The chance to challenge the norm and work in an environment that is both creative and rewarding., • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity., • Plenty of opportunity for development., • Excellent discounts across the entire Ennismore family of brands. xqziphu SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. #J-18808-Ljbffr

• Formación continua. La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. Descripción de la empresa ¡Únete a Novotel Barcelona City y Desarrolla Tu Carrera en la Hospitalidad! En Novotel Barcelona City buscamos una persona con pasión por la hospitalidad, vocación de servicio y ganas de acompañar el desarrollo de las personas para incorporarse como Front Desk Supervisor. Si disfrutas creando experiencias memorables para los huéspedes, compartiendo conocimientos con el equipo y formando parte de un proyecto en constante evolución, esta oportunidad es para ti. ¿Por Qué Trabajar Con Nosotros? Porque supervisar una recepción no consiste únicamente en coordinar una operativa. Consiste en ayudar a que un equipo crezca. En acompañar a las personas en su desarrollo profesional. En compartir conocimientos, generar confianza y asegurar que cada miembro del equipo pueda dar lo mejor de sí mismo. Y, al mismo tiempo, en crear experiencias que hagan que nuestros huéspedes quieran volver. Somos uno de los hoteles flagship de Accor, la cadena hotelera líder en Europa. Un hotel grande, dinámico y lleno de movimiento, donde cada día es diferente y cada interacción cuenta. Y ahora mismo estamos en un momento especial: estamos construyendo una nueva etapa en recepción. Un equipo que crece, evoluciona y se reinventa. Y queremos que formes parte de ello. Descripción del empleo ¿Qué harás en tu día a día? Como Front Desk Supervisor tendrás un papel clave tanto en la operativa diaria de recepción como en el acompañamiento del equipo. Tus Responsabilidades Incluirán • Supervisar y coordinar las operaciones diarias de recepción., • Garantizar una experiencia fluida, personalizada y memorable para nuestros huéspedes., • Acompañar al equipo en su día a día, proporcionando apoyo y orientación cuando sea necesario., • Participar activamente en la formación, integración y desarrollo de los recepcionistas., • Compartir buenas prácticas y asegurar el cumplimiento de los estándares de calidad y servicio., • Resolver incidencias y gestionar situaciones complejas con profesionalidad y orientación al cliente., • Impulsar el programa de fidelización ALL, contribuyendo a los objetivos del departamento., • Coordinarte con otros departamentos para asegurar una experiencia excelente durante toda la estancia., • Gestionar procesos administrativos relacionados con check-in, check-out, facturación y PMS. Buscamos a alguien que no se limite a supervisar una operativa, sino que disfrute acompañando, formando y ayudando a crecer a las personas que forman parte del equipo. Requisitos ¿A quién buscamos? En Accor hablamos de los Heartist: personas que combinan corazón y profesionalidad. No buscamos únicamente experiencia técnica. Buscamos una persona que disfrute compartiendo conocimientos, apoyando a otros y contribuyendo a crear un entorno de trabajo positivo y colaborativo. Buscamos a Alguien Que • Disfrute del trato humano y de la experiencia del cliente., • Tenga capacidad para acompañar, formar y desarrollar a otros miembros del equipo., • Sepa transmitir confianza y servir de apoyo en el día a día de la operativa., • Mantenga la calma incluso cuando la actividad es intensa., • Sea organizada, resolutiva y orientada al detalle., • Trabaje en equipo porque recepción nunca funciona sola., • Tenga un buen nivel de francés e inglés (otros idiomas serán un plus)., • Disponga de conocimientos de Opera u otros sistemas de gestión hotelera., • Sea una persona proactiva, flexible y con buena energía. Necesitamos actitud, vocación de servicio y ganas de seguir aprendiendo. Porque los procedimientos se enseñan. Pero la capacidad de acompañar, enseñar y hacer equipo marca la diferencia. Información adicional ¿Qué te ofrecemos? • Formar parte de un hotel flagship dentro de la cadena nº1 en Europa., • Un equipo joven, cercano y con muy buen ambiente., • Trabajar en pleno centro de Barcelona., • Parking gratuito para empleados., • Un entorno internacional, dinámico y lleno de oportunidades., • Crecimiento real dentro de Accor., • Formación continua., • La oportunidad de unirte a una recepción en plena evolución., • Buscamos personas que quieran crear, aportar y crecer. SOBRE NOSOTROS Accor es uno de los grupos hoteleros más grandes del mundo, pero en Novotel Barcelona City seguimos creyendo en algo sencillo: las personas hacen la diferencia. Trabajamos con personas auténticas, cercanas y con ganas de cuidar tanto al huésped como al equipo. ¿Te vibra lo que has leído? ¿Te imaginas formando parte de este equipo? xqziphu Estamos deseando conocerte. #J-18808-Ljbffr