New Projects & Client Success Associate
19 days ago
Barcelona
Area: New Business Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. Seniority level: Mid–Senior level professional with strong autonomy and accountability, reporting to the CEO. About the position: La Machi is looking for a New Projects & Client Success Associate to support the CEO in the execution, follow-up, and operationalization of new projects and commercial opportunities. This role is not a traditional sales position. The Associate will work closely with the CEO after commercial meetings take place, ensuring that conversations are transformed into concrete proposals, well-structured processes, and activated projects. It includes taking ownership of applying the new business strategy, sales operations tasks, client follow-up, proposal preparation, CRM management, and process optimization, contributing to the sustainable growth of La Machi and its mission to help good causes communicate better. Responsibilities: • Sales Operations & Process Optimization: Manage, optimize, and maintain the CRM, ensuring data accuracy, cleanliness, and usability; Optimize sales-related processes and documents; Configure and manage automation workflows to streamline internal processes and improve operational efficiency; Document technical processes, configurations, and best practices to support scalability and internal knowledge sharing., • Client Success & Follow-up: Prepare, send, and follow up proposals based on existing templates after commercial meetings, now led by the CEO; Coordinate communications with prospective and existing clients to ensure clarity, responsiveness, and professionalism; Participate in client meetings and calls when required, representing La Machi in a consistent and aligned manner., • New Projects Support: Support the operationalization of new services and projects defined by management; Assist in preparing presentations, documentation, and sales guides for new offerings including tenders and grants; Coordinate internal inputs from different managers to consolidate proposals and project documentation., • Events, Fairs & Networking Support. Location: Barcelona, Spain (on-site). Dedication: Full-time. Experience/skills: • 2–4 years of experience in client-facing, sales support, business operations, or project coordination roles., • Strong organizational skills and attention to detail., • Ability to execute tasks autonomously once objectives are defined., • Strong written and verbal communication skills., • Experience working with CRM systems and sales processes., • Comfort working and optimizing with templates, structured processes, and documentation., • Passion for communication oriented towards social causes and shared values., • Passion for the little things. Perseverance in the little things, for Love, is heroism., • University degree or ongoing studies in Business Administration, Communication, Marketing, Management, or related fields., • Excellent command of Google Workspace (GDocs, GSheets, GSlides), AI., • CRM tools (HubSpot or similar)., • Familiarity with AI and process automation tools will be valued., • Spanish., • Excellent level of English (exclusive). What we offer: • Fixed salary plus a performance-based variable linked to execution quality, process optimization, and project activation., • Direct exposure to the CEO and the strategic development of the agency., • Participation in high-impact projects related to NGOs, religious institutions, and purpose-driven organizations., • A high-performance, international, and values-driven work environment in a growing company with operations in the Americas and Europe. About La Machi – Communication for Good Causes La Machi Communications for Good Causes is an award-winning communications boutique firm for purpose-driven organizations. As a human-friendly agency, we provide our clients with high-level full communication services, including innovative Digital Marketing, Strategic Communications Consulting and PR, and stunning Creativity and Design. Our mission is to help Nonprofits, Religious Institutions, and Companies communicate better by expressing the appeal of human and transcendent values. We are driven by the desire to serve responsible companies, NGOs, and religious institutions and to bring their message to the world at the highest professional level. As part of our professional network, we have received the B Corporation certification, which encompasses companies with high social and environmental performance standards, accountability, and transparency. We are also affiliated with the Catholic Media Association, the Argentinean American Chamber of Commerce, Barcelona + Sustainable, and the Argentine-Spanish Association of Entrepreneurs, Managers, and Businesspeople, among other professional associations. We have received several awards for our international campaigns, and our projects have earned the attention of the press in many countries ( La Vanguardia , The Washington Post , BBC , CNN , El País , La Nación , Clarín , Infobae , among others). La Machi is organized in Spain, Argentina, and USA. It has offices in Barcelona (HQ), Buenos Aires (Creative Hub), and Rome. Learn more through our corporate presentation . La Machi has a policy that avoids discrimination and guarantees respect for the ethnic, cultural, sexual orientation, and belief diversity of workers as an enriching element. xcskxlj The company promotes effective equality between men and women in access to employment, training, promotion, remuneration, and working conditions.
