Senior Service Designer
hace 6 días
Girona
Take your career to the next level with Amaris Consulting as a Senior Service Designer Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? • 8+ years of experience in service design, UX, experience strategy, or related fields., • Deep expertise in service blueprinting, journey mapping, and design thinking methodologies ., • Strong background in user research, prototyping, and usability testing., • Proven ability to lead complex projects and mentor design teams., • Proficiency in tools such as Miro, Figma, FigJam, Jira, and Confluence ., • Experience working in Agile environments and cross-functional teams., • Skilled in facilitating ideation, synthesis, and co-creation workshops., • Experience in Food & Beverage or Luxury Brand sectors., • Background in B2B, B2C , or omnichannel service environments. WHAT WILL YOU DO? • Design and optimize end-to-end service experiences across digital and physical touchpoints., • Create customer journey maps, service blueprints, and experience frameworks., • Conduct qualitative and quantitative research to uncover user needs and pain points., • Translate insights into strategic opportunities and service improvements., • Collaborate with product, tech, marketing, and business teams to align design with goals., • Define and monitor service experience metrics (e.g., NPS, CSAT, usability)., • Promote inclusive design, accessibility, and design thinking across the organization., • Mentor junior and mid-level designers in areas like persona development and data analysis., • Stay up to date with industry trends and integrate emerging practices into service design.