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  • Banquet Chef- Four Seasons Hotel Madrid
    Banquet Chef- Four Seasons Hotel Madrid
    hace 3 días
    Jornada completa
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is looking for a Banquet Chef to join our team for our Banquet operations, reporting directly to the Executive Chef. The Banquet Chef plans, organizes, controls, and directs the work of employees in the Banquet Kitchen and Staff Canteen to ensure superior quality, consistency, and timely execution of all banquet culinary operations. The role partners closely with Event Operations to deliver exceptional, personalized experiences for our guests. What you will do Select, train, evaluate, lead, motivate, coach, and discipline all employees in the banquet production areas to meet established cultural and core standards. Oversee the planning, development, preparation, and presentation of all banquet menu items, ensuring consistency, flavor, and elevated presentation. Collaborate with Sales, Catering, and Events to design tailored menus and ensure seamless execution for conferences, weddings, social functions, and VIP events. Control labor and operating expenses through effective forecasting, scheduling, budgeting, purchasing decisions, and inventory control. Ensure compliance with HACCP, local food hygiene and safety regulations, and Four Seasons sanitation standards; maintain cleanliness and organization of all kitchen areas. Implement and maintain control systems to assure quality and portion consistency; monitor food deliveries against purchasing specifications. Lead daily production meetings; communicate operational needs across Culinary, Banquets, Stewarding, and F&B service teams. Support and supervise Staff Canteen operations to ensure nutritious, balanced offerings and consistent service standards. Champion a culture of safety, sustainability, and waste reduction, including proper allergen management and dietary accommodations. Uphold Four Seasons values and the Golden Rule in all interactions, modeling professional behavior and constructive feedback. Own banquet food cost targets; conduct regular menu engineering and yield/cost analysis. Maintain accurate inventories, par levels, and ordering cycles; utilize inventory and purchasing systems to optimize resources. Partner with Finance and Purchasing to validate vendor specifications, negotiate quality/value, and ensure timely supply. Join client tastings; translate event briefs into culinary experiences aligned with guest expectations and brand standards. Engage with guests, clients, and group contacts to collect feedback and continuously improve menu offerings and execution. Coordinate with Pastry and Bars to design cohesive, seasonal banquet concepts, stations, and pairings. What you bring Culinary degree or equivalent professional qualification. Minimum 2–3 years in a Banquet Chef or equivalent leadership role within luxury hotels, banqueting, or premium catering operations. Strong knowledge of HACCP and food hygiene/safety regulations. Excellent organizational, communication, and leadership skills; reliable, flexible, and service-minded. Fluency in English and Spanish; valid work authorization for Spain at the time of application. Advanced culinary knowledge, knife skills, and high-volume production experience; adept at multi-tasking and prioritization. Experience collaborating with Sales/Catering on bespoke menus and large-scale events. Proficiency with culinary systems (inventory, purchasing, and menu costing tools). Track record of developing talent and building diverse, high-performing teams. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 working days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends. Department: F&B kitchen About you Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

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  • Recruiter, Food and Beverage
    Recruiter, Food and Beverage
    hace 4 días
    Jornada completa
    Madrid

    Position is hybrid and based in Weybridge, UK. Join Our Team as a Food & Beverage Recruiter at Royal Caribbean Group! Are you passionate about hospitality and talent acquisition? Do you thrive in fast-paced environments and love helping people find their perfect role? If so, we want to hear from you! Royal Caribbean Group is seeking a dedicated Food & Beverage Recruiter to join our dynamic team and help us source top talent for our world-class cruise ships. About Us Royal Caribbean Group is the world's largest cruise line, with a record-breaking year and exciting new ships launching soon! With our brands Royal Caribbean International, Celebrity Cruises, and Silversea, we operate ships across the globe, delivering unforgettable vacation experiences. Our team is passionate, innovative, and committed to excellence, and we're looking for talented individuals to join us on this journey. The Role As a Food & Beverage Recruiter, you will play a key role in attracting, assessing, and onboarding talented hospitality professionals for our onboard restaurants, bars, and catering teams. Your focus will be on managing the full recruitment cycle, from sourcing candidates to offer acceptance, ensuring we meet our staffing needs for our vibrant F&B departments across our fleet. What You'll Do • Manage end-to-end recruitment for Food & Beverage roles, including sourcing, screening, interviewing, and offer management, • Develop and implement innovative sourcing strategies to attract diverse, high-quality candidates, • Engage passive candidates through social media, professional networks, and referrals, • Collaborate closely with onboard managers and operational leaders to understand hiring needs and role requirements, • Conduct competency-based interviews to assess candidates' skills, experience, and cultural fit for life at sea, • Provide a positive candidate experience through clear communication and professionalism throughout the hiring process, • Support onboarding and ensure all hiring activities comply with relevant employment standards and company policies, • Build and maintain candidate pipelines and talent pools to support high-volume hiring demands, often managing hundreds of roles across multiple ships simultaneously What We're Looking For • Considerable proven experience in hospitality recruitment, ideally within hotels, restaurants, catering, or food & beverage environments, • Strong sourcing skills, including experience with direct sourcing, social media, and talent pooling utilising tools including LinkedIn Recruiter and Boolean search, • Ability to thrive in high-volume hiring environments, managing large candidate pipelines efficiently; our team typically makes between 200-400 hires per month across various ships, • Excellent interview and candidate assessment skills, with a focus on hospitality roles, • Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools, • Excellent stakeholder management and communication skills, • A passion for hospitality and the cruise industry is a plus! Why Join Us? • Competitive salary and benefits package, including private healthcare, pension, and travel perks, • Opportunities for career development and international travel, • Work within a vibrant, diverse, and innovative team committed to excellence Location Based in Weybridge, UK - 4 days a week in the office. Ready to embark on this exciting journey? Apply today and help us find the talent that will make every cruise memorable! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1 The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

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  • Sales Consultant
    Sales Consultant
    hace 11 días
    €18000–€20000 anual
    Jornada completa
    Centro, Madrid

    Foreign Exchange Sales Consultant - Madrid - Full Time Exciting opportunities have arisen in our Spanish operation to build a career with one of the most successful independent retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for: • Buying and selling foreign currencies, • Money transfers, • Credit card advances and much more., • Selling Tourist Related products and services. Additional Information: • It is essential that you have previous Retail or Customer Service Experience., • You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs., • The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. In return for your commitment, we’ll offer you in-depth training and development, competitive pay, and an exciting incentive scheme for hitting sales targets. • You must have the ability to work under pressure., • Hours - 40 hours per week working between the hours of 08:00 to 22:00 pm., • You must have a great attitude, we have a great and positive team and we want you to be part of it. Contract: Indefinite Languages: Professional English & Spanish (Mandatory) Shifts: Full time Start Date: Inmediately

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  • Manager, Strategic Accts CEL
    Manager, Strategic Accts CEL
    hace 3 días
    Jornada completa
    Chamberí, Madrid

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Celebrity Cruises Team has an exciting career opportunity for a full time Manager, Strategic Accounts. This position will be working onsite from Weybridge, UK. POSITION SUMMARY: The primary purpose of this role is to own and manage a portfolio of key accounts, influencing internal and external stakeholders through building key relationships and ensuring that APD, revenue and guest targets are exceeded at optimal cost of acquisition. The role will be responsible for developing a fully integrated strategic sales and marketing annual plan for own accounts, and then converting the strategy into targeted activity. This role will support the Head of Sales with the execution of the distribution strategy and ensure correct investment decisions are made. Responsibility includes supporting strategic and key partners and producing annual destination plans with alignment to the booking curve ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensure the right amount of time is dedicated to support the strategic partners with an execution plan., • Analyze account profitability and opportunity and ensure that the distribution strategy is driving optimal return on investment., • Responsible for analyzing the weekly stats for your territory by account and providing robust market insights., • Implementation, development, and management of the sales strategy for new business opportunities within your territory., • To develop annual and quarterly sales plan for your accounts, ensuring the plans are relevant and will drive improvement on profit and APD, using the SPARK sales academy tools & techniques to formulate robust plans., • Be the face of Celebrity Cruises, with face-to-face visits, meetings and floor-walking within own accounts., • Develop a targeted contact strategy that enables you to the focus of delivering higher APD's., • Develop key relationships within your account portfolio with key decision makers and influencers., • Build solid relationships with top sellers to ensure Celebrity Cruises remains forefront of mind, whilst seeking new opportunities with other sellers to build volume., • To motivate and ensure your partners are engaged with our trade loyalty program Celebrity Rewards., • Work with the Training Manager to ensure effective implementation of Celebrity Passport training program and attendance of seminars at sea and face to face / virtual training events amongst the accounts., • To use the sales management tools available, in particular automation tools to ensure effective and efficient communication and account management., • Drive sales and engagement within own accounts via use of technology including (but not limited to) social media, virtual meetings, salesforce and telephone calls., • Implement both product and automation training to ensure awareness of all products., • Responsible for effective management of co-op budget for the accounts and monitoring and reporting on the ROI., • Effective implementation and communication of commercial terms ensuring all paperwork post negotiations are delivered in a timely fashion., • Responsible for competitive intelligence gathering and provide recommendation to the organization., • Work with the Marketing team and Trade Marketing Manager to ensure that Celebrity Cruises are well represented in all activity., • Prepare and host client educational trips, i.e., Seminars at Sea, Ship Launches, and Ship Visits etc with targeted follow-up to ensure robust ROI., • Act as Ambassador for Celebrity Cruises at key trade and consumer events., • Implement successful consumer events, digitally or face to face, as required as part of a clear strategy and demonstrate a return of investment and costs., • Prepare weekly and sales reports for the leadership team as required., • Liaise and work with RSM team where appropriate to ensure coverage of Key Accounts within retail space, promoting consistent messaging and engagement., • Set clear SMART objectives for all meetings to ensure effective use of time., • Accurately record all meaningful trade partner conversations in Salesforce, including any agreed actions and follow-up., • Takes accountability for self-development, completing all required training, as well as those identified to support own needs and opportunities for personal growth, • Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. EXPERIENCE KNOWLEDGE AND SKILLS • Influencing - takes others on the journey with them and ability to persuade others., • Problem Solving skills - Can identify the problem, think on their feet, and address disputes and problems., • Multi-tasker - Ability to simultaneously manage a variety of projects and events & at different planning stages whilst meeting required deadlines., • Style - Leads with integrity, empathy and is self-aware., • Enthusiastic - Demonstrates passion, enthusiasm and is eager and excited towards own goals and development of the team., • Analytical - Logically analyses facts, data, and situations., • Takes initiative - Understands what needs to be accomplished and proceeds within the accountabilities of the job., • Planning - Can formulate ideas related to the steps of achieving the objective., • Organized - Can place and maintain order in an environment and situation., • Selling - Has a skill to convince and influence others to purchase a product or service., • Persistent - Is tenacious despite encountering setbacks and obstacles., • Optimistic - Believes the future will be positive and demonstrates a positive attitude in all situations., • Written/Language - Clear and concise communication detailing the level of interest in formulating words that convey the meaning., • Flexible - Working hours and travel will be fluid with regular time spent with Trade Partners., • All Sales backgrounds (sectors) considered., • Experience of working in a matrix organization is preferable., • Clean current driving license. WORKING CONDITIONS • Full time position, • Field Based Role, • Competitive pension, private healthcare, life assurance to name a few, • Friends and Family Cruise discounts We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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  • Agente de Call Center- Four Seasons Hotel Madrid
    Agente de Call Center- Four Seasons Hotel Madrid
    hace 20 días
    Jornada completa
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: Four Seasons Hotel Madrid is looking for a Call Center Agent to join our team. This position will work within reservations department, and must have a commitment and passion, providing a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product. What you will do: You are a meeting point for all incoming calls. You are a supporting hand for all callers with their questions and requirements. You are a leading help for our guests to connect them with our departments or transfer information. What you bring: We are looking for individuals that are highly motivated team players. This role has direct contact with guests and as such good communication skills are essential. This position does require an applicant with a flexible schedule, able to work in different shifts, weekends, and holidays. At least one years’ experience in a similar role within a five star luxury environment is preferred. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 working days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends. Department: Other About you Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

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  • Paid J-1 Visa Training in the USA
    Paid J-1 Visa Training in the USA
    hace 2 meses
    Jornada completa
    Centro, Madrid

    About the job PROGRAM OVERVIEW: The Fast Track J-1 Intern & Trainee Program is administered by the U.S. Department of State with the goal of allowing foreigners to come to the United States to gain exposure to U.S. culture and to train in their occupational field. Fast Track USA by Hosco, powered by ITN & Odyssey programs can last a maximum of 12 months. LOCATIONS: Explore the U.S. while developing your hospitality career in some of the most iconic destinations: • Florida – Experience world-class hospitality in Miami’s vibrant coastal scene or Orlando’s top luxury resorts., • California – Train in glamorous Los Angeles, chic Santa Monica, or the wine country of Napa Valley., • New York – Immerse yourself in the fast-paced energy of Manhattan’s five-star hotels and fine-dining landmarks., • Hawaii – Discover resort excellence on the beautiful islands of Maui or Oahu, where hospitality meets paradise., • Nevada – Learn from the best in Las Vegas, home to some of the most innovative hotels and entertainment experiences in the world., • Colorado – Gain luxury hospitality experience surrounded by the breathtaking scenery of Aspen and Vail., • And many more! Each location offers a unique cultural experience and the opportunity to work alongside industry professionals in world-renowned properties. BRANDS: Step into the realm of unparalleled hospitality excellence with our exclusive training opportunities at some of the most esteemed luxury hospitality companies in the USA. At Montage, Pendry, Marriott, Marcus, Hyatt, Accor, Four Season, The Ritz Carlton and many others, your career aspirations meet world-class mentorship and an environment designed for growth. DEPARTMENTS: F&B: Experience the Food & Beverage Department in a luxury resort environment. During the training program, you will experience most areas of the F&B department through rotations in the different outlets on property. The program is designed to give you the experience needed to excel in the hospitality industry when you return home. Culinary Arts: The Culinary Arts intern or trainee will engage in comprehensive training across diverse facets of culinary arts within a professional kitchen environment. This training provides a hands-on learning opportunity focused on cultivating culinary skills, fostering creativity, and gaining insights into kitchen operations across various culinary settings. Rooms Division: Get hands-on experience in front desk management, reservation systems, and housekeeping. Dive into the world of hotel operations, refine your skills, and contribute to exceptional guest experiences. This training is your gateway to practical learning in the hospitality industry. SALARY: • Starts from $2,500 per month, • Earn while you Learn The J-1 Intern and Trainee Programs in the United States offer compensation, providing an opportunity to earn while learning. The potential return on investment can be significant, depending on one's ability to save and manage finances effectively. Program monthly salary: 2,500-3,000 USD The stipend is paid on a bi-weekly basis. Departments: F&B kitchen, F&B service, Housekeeping, Sommelier, Bakery, F&B Management, Pastry, Room Division, Management.

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