Customer Relationship Specialist
3 days ago
Tarragona
About PU Prime PU Prime is a premier global trading broker offering a wide range of financial products, including forex, commodities, and indices, to both retail and institutional clients. We are dedicated to providing top-tier services, innovative technology, and seamless trading experiences to our clients worldwide. ¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación. About the Role We are seeking a Relationship Manager to drive client engagement, retention, and trading activity. This role focuses on managing new and existing clients, reactivating dormant accounts, and maximizing long-term client value. Key Responsibilities • Serve as the primary point of contact for existing clients, • Build and maintain strong client relationships to enhance loyalty and trading activity, • Analyze client behavior to identify opportunities for increased engagement, deposits, and trading volume, • Proactively re-engage inactive or dormant clients, • Keep clients informed of promotions, campaigns, and market updates, • Collaborate with Sales, Marketing, and internal teams on retention strategies, • Monitor client satisfaction and resolve issues in a timely manner, • Achieve KPIs related to retention, reactivation, and client activity Qualifications & Requirements • Bachelor’s degree in Business, Finance, Economics, or related field., • 1–3 years of experience in Client Retention, Sales, or Account Management (Forex/industry preferred)., • Strong knowledge of financial markets and trading platforms (MetaTrader 4 / MetaTrader 5 preferred)., • Excellent communication and interpersonal skills; multilingual abilities (English, Chinese, German, etc.) are a plus., • Ability to analyze client activity and develop effective engagement strategies., • Results-driven, with proven ability to meet or exceed KPIs., • Strong problem-solving and conflict resolution skills. xcskxlj, • Ability to work under pressure in a fast-paced environment.