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Job description Business Manager Purpose of the position The business manager is ultimately responsible for the day-to-day management and overall operational, commercial, personnel, and financial management of the hospitality business. They ensure an optimal guest experience, profitable operations, and a motivated team. Tasks and responsibilities Operational management · Managing and coordinating daily operations on the floor and behind the scenes. · Monitoring service quality, guest satisfaction, and hygiene standards (HACCP). · Optimizing work processes and efficiency. · Ensuring compliance with laws and regulations (labor, safety, and alcohol regulations). · Resolving operational issues and handling complaints. Financial mangement · Ultimately responsible for cash management and daily closing. · Developing, monitoring, and analyzing budgets and sales targets. · Cost control (purchasing, personnel costs, loss, energy, etc.). · Analyzing margins and managing returns. · Inventory management and purchasing planning. · Reporting financial results to the owner/management. · Identifying deviations and taking corrective action. Human Resources Management · Recruiting and selecting new employees. · Developing staff planning and schedules. · Managing, coaching, and motivating the team. · Conducting performance and assessment interviews. · Absenteeism management and follow-up personnel files. · Providing training and development. · Creating a positive and professional work culture. Commercial & Guest Experience · Ensuring a high level of service and hospitality. · Identifying commercial opportunities and revenue-boosting activities. · Contributing to marketing, events, and promotions. · Monitoring the business's image, concept, and brand experience. Administration & Reporting · Preparing management reports. · Maintaining personnel records. · Reviewing invoices and supplier contracts. · Collaborating with the bookkeeper/accountant. Authorities · Decision-making authority regarding daily operations. · Approving orders and expenditures within budget. · Hiring and firing staff (in consultation with management). · Implementing operational improvements. Competencies · Leadership · Communication skills · Results-oriented · Guest-oriented · Planning and organizational skills · Problem-solving skills · Entrepreneurship Job Requirements · MBO+/HBO work and thinking level (preferably hospitality/management) · Demonstrable leadership experience in the hospitality industry · Strong financial and business acumen · Knowledge of laws and regulations and HACCP · Stress-resistant and solution-oriented · Flexible availability (evenings, weekends, holidays)