General Manager
hace 2 días
Barcelona
General Manager Property Description SLS Barcelona brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness center. Say farewell to the ordinary! What we are looking for... We are seeking for a talented General Manager who delivers exceptional hospitality to our guests; leads our team in a motivational, energizing and effective manner; and returns business results. Management • Oversee the entire property, ensuring profitability and profit margins., • Manage the daily operations of the property. Monitor and evaluate profitability. Develop and utilize dashboards to track business activity., • Assess material and immaterial resources necessary for smooth operations., • Organize the supply of materials, equipment, and provisions., • Responsible for legal compliance and follow-up. Business Development • Be accountable for achieving the commercial, managerial, and financial objectives of the hotel., • Prepare the budget and implement action plans to ensure profitability., • Adapt flexibly, intelligently, and proactively to the needs of the business while anticipating future challenges., • Continuously adjust the service offering according to guest trends., • Conduct market and competitor analysis., • Monitor and evaluate service quality., • Implement promotional initiatives for the property. Leadership & Communication • Act as the hotel’s first “ambassador” with guests and local institutions., • Ensure guest, team and owner satisfaction and the quality of services offered., • Supervise, lead, and manage a team of 400 team members while developing their skills., • Assess training needs and implement actions accordingly. Handle recruitment and terminations., • Lead meetings., • Manage press relations and coordinate public relations. What we are looking for... • Language skills: Fluent in Spanish and English (additional Catalan/French an advantage)., • Industry experience: Minimum 10 years of experience in upscale or luxury hospitality, with at least 5 years in senior leadership roles., • Lifestyle expertise: Strong background in lifestyle or design-driven hotels, with a deep understanding of brand positioning, guest experience, and market differentiation., • Operational excellence: Demonstrated success in managing large-scale hotel operations (rooms, F&B, events), ensuring high service standards and profitability., • Turnaround track record: Proven experience in revitalizing underperforming properties, introducing creative concepts and initiatives that drive topline revenue growth, guest satisfaction, and team engagement., • Commercial acumen: Strong grasp of financial performance, revenue management, and strategic business planning., • Leadership: Collaborative, innovative, and results-oriented, with the ability to inspire diverse teams and foster a culture of creativity and accountability., • Stakeholder management: Experience working with ownership groups, asset managers, and corporate teams, balancing strategic alignment with local execution., • Entrepreneurial spirit with a passion for innovation and guest-centric experiences., • Strong communication and interpersonal skills, able to represent the property with confidence in both local and international markets., • Resilient, adaptable, and solution-driven, with the ability to thrive in a highly competitive and dynamic environment. What's in it for you... • Command the stage at SLS Barcelona, where five-star hospitality meets audacious creativity., • Lead a powerhouse team driven to outpace the competition and redefine what luxury feels like., • Thrive in a culture that celebrates innovation, rewards relentless standards, and challenges the expected., • Unlock a competitive package, global growth opportunities, and the prestige of leading within Ennismore and Accor., • Indulge in lavish perks, with exclusive access and benefits across our portfolio of iconic brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.