After Sales Specialists DE (m/f/d)
hace 9 horas
Azuqueca de Henares
Online marketplaces have never been this awesome. Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. Join Our Growing After-Sales Team! Make life easier for chefs and hoteliers across Europe METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares ,Palma de Mallorca or Düsseldorf. Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Portugal, Italy, Croatia, and Netherlands. What you’ll do • Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service., • Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps., • Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed., • Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework., • Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed., • Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up., • Work in a hybrid setup: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support. You've got • Customer-centric mindset and genuine enjoyment in solving unique technical cases., • Languages: fluent in English plus at least one additional language such as German, or Dutch (the more, the better)., • Confidence to run step-by-step troubleshooting by phone or e-mail., • You don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly., • Strong negotiation & complaint-handling skills; you stay calm when a chef is in the weeds., • Experience coordinating with repair partners or field technicians (nice-to-have, not mandatory)., • Collaborative spirit: you work hand-in-hand with front-line CS agents to deliver a seamless customer journey., • Readiness for a call-center style environment—but with the extra perk of hands-on access to professional kitchen gear. We’ve got • A dynamic, scale-up atmosphere backed by the global METRO / Makro Group., • Clear ownership from day one and room to innovate., • Structured onboarding & continuous training (Freshdesk, Genesys, product know-how, error-code matrix)., • Hybrid working model depending on your location, including a modern workspace, laptop and — if needed — a company phone, • An engaged, multilingual team that values collaboration, humor and ownership. About us We create the future of B2B commerce by giving business relationships a platform. xcskxlj Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others. #J-18808-Ljbffr