Operations Manager | Payroll Solutions
hace 12 horas
Almería
Overview As Operations Manager, you will own automation and AI-driven improvements across Deel’s global payroll processes. You’ll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You’ll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive efficiency at scale. This hands-on role rewards proactive problem solving and cross-functional collaboration to advance our global operations. A strong hook is the opportunity to shape AI-enabled payroll at a world-spanning platform. Compensaciones / Beneficios • Stock grant opportunities, • Optional flexible office membership, • Country-based perks and benefits, • Inclusive and equal-opportunity culture, • Competitive pay aligned with local markets Responsabilidades • Manage day-to-day operational workflows and identify efficiency gains, • Support automation initiatives to reduce manual tasks and improve accuracy and speed, • Partner with cross-functional teams to streamline tools and processes for internal teams and customers, • Ensure adherence to operational controls, compliance requirements, and risk management, • Contribute to fraud prevention and regulatory alignment through strong operational standards, • Monitor performance metrics and escalate risks or gaps to leadership, • Drive customer-focused process improvements to shorten turnaround times and improve resolution, • Expand self-service options to reduce manual support, • Implement feedback loops to inform continuous improvement, • Coordinate operational readiness for new product or market launches with stakeholders, • Assist go-to-market efforts by removing bottlenecks for smooth adoption, • Track and report operational outcomes with insights for leadership, • Execute operational projects and strategic initiatives with senior leaders Requisitos principales • 5+ years of experience in operations in a fast-paced environment, • Comfort with building and troubleshooting AI workflows, not just using AI, • Engineering background or equivalent technical exposure preferred, • Experience managing and mentoring small to mid-sized teams, • Strong problem-solving and detail-oriented, solutions-minded, • KPI-driven with track record of improving metrics, • Exposure to process automation and operational tooling, • Background in FinTech, consulting, banking, or fast-paced startups preferred, • Strong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus), • Collaborative team player with energy and bias for action, • collaborative teamwork, • high energy and proactive mindset, • strong problem-solving orientation, • AI tools and workflow troubleshooting (e.g., Akai), • SQL familiarity, • process automation