Trabajos crew en España

Contracted hours: • 20 hours per week until September, • 12 hours per week in October, • 8 hours per week in November and December, • For the remainder of the year, the schedule will be determined based on the airline's operational program. Position: Air Transat Representative – Madrid Salary: circa €22,000 per year (full-time equivalent) About the Role The Airline Representative is responsible for ensuring that every flight is operated in full compliance with airline quality standards, operational procedures, safety requirements and local regulatory obligations. The role acts as the airline's operational representative at the airport, coordinating all aspects of flight operations, supervising ground handling activities and ensuring the safe, efficient and punctual turnaround of aircraft. The Airline Representative serves as the key liaison between the airline, airport authorities, flight crews and service providers, ensuring operational excellence and adherence to Service Level Agreements (SLAs). What Success Looks Like • Flights operate safely, efficiently and in compliance with airline and regulatory requirements., • Aircraft turnarounds are completed within scheduled timescales., • Passenger check-in, boarding and baggage processes are managed effectively., • Ground handling providers consistently meet contractual and SLA obligations., • Operational documentation is accurate, complete and compliant., • Delays, cancellations and irregular operations are managed professionally and effectively., • Flight crews receive the support required to maintain operational continuity., • Strong working relationships are maintained with airline, airport and handling partners., • Operational costs are controlled without compromising safety or service quality. Core Responsibilities Passenger Services & Check-in Supervision • Oversee passenger check-in operations., • Ensure correct seat allocation and boarding procedures., • Verify passenger travel documentation and compliance requirements., • Monitor excess baggage payments and ancillary service processing., • Ensure compliance with airline baggage policies and service standards. Aircraft Turnaround Management • Coordinate and supervise all turnaround activities both landside and airside., • Manage passenger disembarkation and boarding processes., • Supervise aircraft refuelling, cleaning, catering and baggage loading activities., • Monitor technical checks and ensure readiness for departure., • Drive operational efficiency and optimise aircraft turnaround times. Daily Operations Management • Manage daily airline operations at the assigned airport., • Oversee passenger services, baggage handling, cargo and mail activities., • Support load control processes and operational coordination., • Ensure compliance with operational procedures and airline standards. Airport Slot & Flight Coordination • Manage airport slots based on airline operational requirements., • Coordinate with airport stakeholders to support operational efficiency., • Monitor flight schedules and implement adjustments where required. Operational Documentation & Compliance • Control and monitor all operational and flight-related documentation., • Ensure documentation accuracy and compliance with airline and regulatory requirements., • Oversee the collection, distribution and retention of operational records., • Ensure adherence to local, governmental and airline standards. Operational Performance & Punctuality • Monitor turnaround activities against performance targets., • Coordinate corrective actions to minimise delays., • Support on-time performance objectives., • Ensure achievement of agreed service delivery standards. Incident & Irregular Operations Management • Manage operational disruptions including delays and cancellations., • Coordinate passenger re-bookings and customer recovery activities., • Escalate operational issues as required., • Support business continuity during irregular operations. Crew Support & Coordination • Arrange crew accommodation and transportation when required., • Manage documentation necessary for airport access., • Ensure crew operational requirements are fulfilled before flight departure., • Support compliance with airline and airport regulations. Ground Handling Provider Management • Monitor and evaluate ground handling performance., • Compare service delivery against contractual obligations and operational requirements., • Identify service failures and escalate issues for resolution., • Ensure handling agents remain fully informed of airline procedures, passenger service expectations and ramp requirements. Service Level Agreement (SLA) Management • Monitor ground handler compliance with agreed SLAs., • Review baggage delivery performance and irregular operation handling., • Track and report service failures., • Support corrective action plans and continuous improvement initiatives., • Ensure compliance with all operational safety requirements. About You You are a highly organised aviation professional with strong operational knowledge and a passion for delivering safe, efficient and customer-focused airline operations. You thrive in a fast-paced airport environment, remain calm under pressure and possess the ability to coordinate multiple stakeholders simultaneously. You are proactive, solutions-focused and committed to maintaining the highest levels of operational performance and regulatory compliance. Your Expertise Essential • High level of English., • Availability to work rotating shifts., • Strong knowledge of airport operations and aircraft turnaround activities., • Understanding of aviation regulations and operational documentation requirements., • Experience coordinating multiple operational teams and stakeholders., • Strong problem-solving and incident management capabilities., • Excellent communication and interpersonal skills., • Ability to work effectively under pressure., • Strong organisational and time management skills., • Focus on operational efficiency, punctuality and service delivery. Desirable • Previous airline, airport operations or ground handling experience., • Knowledge of load control processes., • Experience managing Service Level Agreements., • Understanding of airport slot coordination., • Experience working within an operational control or aviation environment. About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.

The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type, • 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German, • Guest Services shipboard experience is an advantage Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Qualification: • Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service., • Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation., • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Expert in using Microsoft Office 365 suite, • Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting., • Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques., • Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions, • Ability to speak English clearly, distinctly, and present professionally, • Exceptional skills in report writing and record keeping Duties/responsibilities: • Collaborates with L&D/HR partners to develop tailored training based on identified opportunities, • Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide., • Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders., • Submit post-visit elevation planning reports to Executive Committee and onboard owners., • Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience., • Consultative holistic approach to ensure cross departmental communication is open & strong, • Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity, • Performs other duties as required.

POSITION SUMMARY Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. 1. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 1. Ensures that all guest orders are handled quickly and knowledgeably., 2. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 1. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 1. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards 1. Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements 1. Updates and maintains Silver Compass., 2. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 3. Is a continual source of information, help and assistance to all guests and crew., 4. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 1. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 1. Ensures confidentiality when handling sensitive information., 2. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, working/resting hours). 1. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. 1. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 1. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 1. Maintains a consistent and fair corrective action system., 2. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 3. Ensures that the Silversea product and service standards and procedures are in place and maintained. 1. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 1. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 1. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 1. Ensures that all pantries are in compliance with Public Health standards at all times., 2. Demonstrates a high and consistent level of organization and management., 3. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 1. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 1. Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance., 2. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 1. Communicates standards of performance to employees and trains employees effectively on them., 2. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 1. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 1. Mentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Managers responsibilities if necessary. 1. Keeps self and team members aware of costs, budgets and monitoring procedures., 2. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 1. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 1. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 1. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 1. Controls and approves the night team overtime and working hours. Making the best use of manpower by managing the hours worked by each crew member and monitoring the financial impact on the business, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant documentation and finding alternative solutions in case of an anticipated increase in overtime, in order to fully comply with Silversea policy and procedures at all times. Record keeping as standard. 1. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 1. Practices preventative maintenance., 2. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 1. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 1. Accountable for meeting Public Health requirements., 2. Practices good people management, maintaining proper conduct with all departments around the ship., 3. Observes and enforces uniform and grooming standards according to Company policies., 4. All other duties as assigned. QUALIFICATIONS: • Previous management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment., • Excellent knowledge of cleaning standards., • Knowledge and experience of Public Health policies and procedures., • Able to dispense, use and understand safe applications of cleaning chemicals., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems LANGUAGE REQUIREMENTS: Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Qualifications: • SHIPBOARD Employment, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Silversea Cruises is seeking a Senior F&B Sanitation Controller to govern sanitation, hygiene, and public health compliance across all shipboard food and beverage production and service areas. In this pivotal role, you will lead the Galley Stewarding and Utility teams, ensuring our operations meet the highest regulatory, corporate, and operational standards. Key Responsibilities: Operational Leadership: Oversee daily operations, scheduling, and performance for the Galley Stewarding and Utility teams. Partner with the Executive Chef to manage costs and prevent breakage. Compliance & Audits: Lead preparation for internal and external public health inspections (USPH/VSP). Conduct daily spot checks and weekly audits across all galleys, bars, provisions, and dining venues. Training & Development: Deliver hands-on training for crew members on CAWG, USPH, HACCP, chemical safety (MSDS), PPE, and equipment operation. Environmental & Outbreak Management: Implement the Outbreak Prevention Plan (OPP) when necessary and ensure strict compliance with waste segregation and Advanced Wastewater Purification (AWP) protocols. Safety Ambassador: Serve as the Workplace Safety Ambassador for the F&B division, promoting proactive hazard mitigation. QUALIFICATIONS: Experience: Proven background in cruise or luxury hospitality galley operations, specifically conducting public health or environmental inspections. Shipboard experience is required, with a minimum of 3 years of experience in the same role or position. Training facilitation is a plus. Knowledge: Deep expertise in USPH/VSP regulations and HACCP principles. Certifications: ServSafe, HACCP, or UKPH certifications are highly preferred. Leadership: Strong cross-functional leadership skills with experience managing and motivating multicultural teams. Education: Bachelor’s degree in hospitality, Business, Food Science, or a related discipline preferred. Tech Skills: Proficiency in business software (Excel, Word) and familiarity with asset management platforms (e.g., AMOS) is a plus.

Silversea Cruises is seeking a Senior F&B Sanitation Controller to govern sanitation, hygiene, and public health compliance across all shipboard food and beverage production and service areas. In this pivotal role, you will lead the Galley Stewarding and Utility teams, ensuring our operations meet the highest regulatory, corporate, and operational standards. Key Responsibilities: Operational Leadership: Oversee daily operations, scheduling, and performance for the Galley Stewarding and Utility teams. Partner with the Executive Chef to manage costs and prevent breakage. Compliance & Audits: Lead preparation for internal and external public health inspections (USPH/VSP). Conduct daily spot checks and weekly audits across all galleys, bars, provisions, and dining venues. Training & Development: Deliver hands-on training for crew members on CAWG, USPH, HACCP, chemical safety (MSDS), PPE, and equipment operation. Environmental & Outbreak Management: Implement the Outbreak Prevention Plan (OPP) when necessary and ensure strict compliance with waste segregation and Advanced Wastewater Purification (AWP) protocols. Safety Ambassador: Serve as the Workplace Safety Ambassador for the F&B division, promoting proactive hazard mitigation. QUALIFICATIONS: Experience: Proven background in cruise or luxury hospitality galley operations, specifically conducting public health or environmental inspections. Shipboard experience is required, with a minimum of 3 years of experience in the same role or position. Training facilitation is a plus. Knowledge: Deep expertise in USPH/VSP regulations and HACCP principles. Certifications: ServSafe, HACCP, or UKPH certifications are highly preferred. Leadership: Strong cross-functional leadership skills with experience managing and motivating multicultural teams. Education: Bachelor’s degree in hospitality, Business, Food Science, or a related discipline preferred. Tech Skills: Proficiency in business software (Excel, Word) and familiarity with asset management platforms (e.g., AMOS) is a plus.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a cruise line (shipboard) Experience in handling 100+ guests in a 4–5-star hotel. Experience in handling and supervising 30+ Team Members in Guest Services Department. Must be willing to work under pressure Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results. Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Mar Recruitment & Consulting, a specialized consultancy within the maritime and logistics sector, is currently seeking a RIGGER for a position based in Mallorca , to join a leading international marine services provider specialized in the maintenance and repair of sailing yachts and superyachts. Your mission: As a Rigger you will be responsible for stepping and commissioning a variety of projects from superyachts to race yachts and expected to deliver the highest standards within the marine industry. Rigging, sailing, practical maintenance of masts and booms will be your primary roles. To get your goals, you will work together with an experienced team of Project Managers, other Riggers, Designers, Contractors and Mast Technicians. Main Responsibilities: To keep up to date with all project communication with the ability to provide knowledgeable input when necessary. To identify customer needs and propose to fulfil them with the appropriate company services or products. To contribute to the development of technical and practical solutions. To be able to communicate effectively with all parties involved within the project. To understand project budgets and contribute to the development of project timeline, estimates and proposal. To liaise on multiple international projects and stakeholders. Technical skills: Around 5 years’ experience in a similar role. Professional sailing experience or working as shore crew. Experience with carbon fibre products, mechanical works and understanding of hydraulics/electrical systems will be an advantage. University Degree or related. Proficiency level of English. Driving license. Personal skills: You are a highly motivated person and ethically performance driven. You will show your leadership skills while managing projects. You will stay focused and show your organizational skills while working under pressure. You are a problem-solving person and will keep a can-do attitude in your daily tasks. You have good communications and interpersonal skills. Availability to travel up to 70% of the time. Benefits: Competitive salary, commensurate with experience International and dynamic working environment within the yachting industry Exposure to high-end composite projects on sailing yachts and superyachts Travel opportunities within a technically challenging role Permanent, full-time position Private health insurance coverage Paid annual leave plus an additional personal day Relocation support within Mallorca Temporary accommodation support for relocation (1 month)

Key Responsibilities: • Ensures the smooth and efficient operation and control of the Bakery Shop and production daily according to company policies. • Responsible for the production, quality, and presentation of the bread assortment to be used in the daily menus. • Assists the Head Baker in preparing production forecasts and recording leftovers to avoid unnecessary wastage and keep food costs within the budget. • Assists in the set-up of the bread display in the various buffets. • Must have a complete knowledge of the United States Public Health rules and regulations and ensure that they are followed daily. • Ensures the cleaning of the bakery shop as per the Executive Chef’s schedule, exercising proper methods to minimize equipment damages. • Ensures that the bakery is ready for any announced or unannounced USPH inspections done either by the ship’s management or USPH inspectors. • Responsible for the requisition and transportation of the necessary items from the main stores to the bakery shop when assigned. • Ensures recipes and yields are in accordance with the company’s standards. • Assists the CDP Baker with the completion of the daily consumption re-cap as required by the Executive Chef. • Is aware of and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew members with inquiries. • Attends meetings, training activities, courses and all other work-related activities as required. • Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. • Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualification and Education: • A minimum of three years' experience as a Baker in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred). • Knowledge of proper cleaning techniques, requirements, and use of equipment. • Completion of high school or basic education equivalency required. #BakerJobs #BakeryJob #ShipboardBaker #CruiseShipJobs #BreadBaker #BakeryProduction #PastryJobs #CruiseCareers #HospitalityJobs #FoodServiceJobs #BakeryCareers #NowHiring #HiringNow #JobOpening #JobOpportunity #FoodIndustryJobs #ChefJobs #CulinaryJobs #BakerLife #BreadBaking

Position Summary The Pastry Chef is responsible for delivering high-quality, efficient, individualized, and technically excellent pastry and bakery preparation. Working under strict Public Health standards and Company policies, this role manages the daily production and execution of the pastry station to maximize cost-efficiency and ensure total guest satisfaction. Reporting Structure Reports to: Executive Chef and Executive Sous Chef Direct Reports: Confectioner and Assistant Pastry Chefs Key Responsibilities: Culinary Execution & Operations Manage and oversee pastry and bakery production for breakfast, lunch, teatime, dinner, special functions, and crew mess operations. Prepare high-quality showpieces for buffets, show plates, and coordinate pastry demonstrations. Accommodate special guest orders, strict dietary requirements, food allergies, and ingredient limitations with advanced baking skills. Assist with menu planning, maintain standard recipe manuals, follow the corporate menu cycle, and constantly analyze production for quality improvements. Anticipate food counts, prepare and cross-check requisitions, and manage inventory to minimize breakage and waste. Leadership & Team Management Supervise, train, and assist with the induction of new and existing pastry team members to develop their technical skills and hospitality focus. Monitor working/rest hours and manage manpower to control overtime in strict compliance with ILO and MLC regulations. Enforce company uniform, grooming, and professional conduct standards within the team. Public Health, Safety & Compliance Maintain continuous readiness for internal and external Public Health inspections by executing strict sanitation practices. Log daily refrigerator and freezer temperatures in assigned areas according to company procedures. Practice preventative maintenance, safely operate shipboard equipment, and report any malfunctions immediately. Participate in and enforce mandatory passenger and crew safety drills, pollution-prevention regulations, and correct PPE usage. Guest Relations & Communication Proactively monitor customer satisfaction, anticipate guest needs, and take prompt action to resolve any service difficulties or complaints. Keep the Executive Chef and Executive Sous Chef fully informed of significant operational matters, challenges, or accomplishments. Qualifications & Requirements Certification: Valid STCW95 certification. Experience: Minimum of 4 years of experience in a similar pastry leadership position within an international 5-star hospitality establishment. Skills: Exceptional knowledge of international cuisine, advanced pastry and baking fundamentals, strong attention to detail, and awareness of current culinary trends. Public Health: Strong working knowledge and experience with Public Health policies, sanitation procedures, and temperature logging. Fitness: Physically and medically fit for shipboard duty, with an ongoing commitment to the company's code of conduct.

Position Summary: Supervise daily operation of the laundry. ESSENTIAL DUTIES AND RESPONSIBILITIES: Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs. The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility Ability to apply common sense and carry out detailed written or oral instructions. Ability to deal with problems involving guests and their requirements. Washing, ironing, dry cleaning and storing of all laundry products. Ensures that all equipment is fully operational at all times and Liaise with Executive Housekeeper to repair equipment in a timely manner. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color. Check finished product at the end of each cycle to ensure that the desired result is achieved. Enforce proper quality controls at each stage. Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range. Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature. Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer. Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item). All problem resolutions in the laundry must be directed to the Executive Housekeeper. Oversees sorting and washing procedures. Oversees timely distribution of all linen/laundered items for Front and Back of House areas this includes but is not limited too staterooms, crew cabins, Food & Beverage areas, Spa, Pool, Cruise Division etc. Co-ordinates washing schedules with the Cruise Division to ensure all costumes, etc required for theater/characters are laundered on time and to the required specifications. Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative to ensure machines are regularly calibrated and service appropriately. Make sure all workers keep areas and equipment clean, sanitized and organized. Coordinate all maintenance and repairs of machinery. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns. Completes Crunchtime requisitions for all chemical supplies and understands the financial budget and work within these guidelines. Advises the Assistant Executive Housekeeper for any non chemical supplies required for the laundry. Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality. Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available. Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry,monitors and looks for opportunities to meet/exceed targets. Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction. Other duties may be assigned. Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations. Know and follow all SQM policies. All shipboard employees must by physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arm and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat. Hiring Qualifications: Minimum hiring, language and physical requirements to perform the job. Hiring Requirements: High school or equivalent. A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience. Language Requirements: Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. In the event of an emergency the employee may be required to sit, stoop, kneel or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation. 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication. 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management. 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred). 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent. 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues. 5. Knowledge of policies and practices involved in the human resources function. 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. 8. Demonstrates strong results oriented management style with proven successes. 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges. 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment. 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Position Summary: Supervise daily operation of the laundry. Essential Duties and Responsibilities Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program. The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations. He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens ad towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers. Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color. Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved. Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range. Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature. When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer. Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item). All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction. Oversees the setting of formulas and cycles for types of linen and types of soil. Make sure all workers keep areas and equipment clean, sanitized and organized. Hiring Requirements: A minimum of two years of as Assistant Laundry Master on a 4 or 5-star hotel, cruise, or upscale industry.

POSITION SUMMARY: 1. As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. 2. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. 3. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. 4. This individual will take full ownership and accountability for the maintenance as well as the look and feel of his/her assigned area, that being assigned Stateroom or public spaces and will also ensure the flawless service in all Guest Areas. 5. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. 6. This position provides direct support to the Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in both Housekeeping and Laundry are maintained to standard. 7. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 8. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. 9. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 10. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: External Candidate 1. Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. 2. Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities. 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. 4. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy. 5. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment. 6. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 7. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation. 8. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) 9. Completion of high school or equivalent required. 10. Demonstrates strong results oriented management style with proven successes. 11. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. 12. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. 13. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 14. Ability to communicate diplomatically with managers, shipboard employees to resolve problems and negotiate amicable resolution to challenges. 15. Pass Omnia assessments, both Cognitive and Behavior

Position Summary: Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected. 3. Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly. 4. Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship. 5. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. 6. Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores. 7. Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation. 8. Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members. 9. Ensures confidentiality when handling sensitive information. 10. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance 11. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs. 12. Follows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained. 13. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 14. Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management 15. Carries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services. 16. Carries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 17. Full cooperation to assign crew for loading duties, luggage embarkation and disembarkation. 18. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard. 19. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 20. Demonstrates a high and consistent level of organization and management. 21. Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures. 22. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers. 23. Oversees and ensures an efficient and outstanding laundry service. 24. Supervises the flower decoration in the guest suites and public areas of the ship. 25. Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions. 26. Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 27. Communicates standards of performance to employees and trains employees effectively on them. 28. Oversees all administrative aspects of the department. 29. Fully implements the performance review, cross and promotional training system and complies with the process. 30. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 31. Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary. 32. Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas. 33. Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 34. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 35. Participates in budget preparation as required by the Hotel Director. 36. Supervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables. 37. Prepares cost productive orders for consumable and non-consumable items according to order schedule. 38. Controls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations. 39. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 40. Displays a thorough knowledge of the ships daily activities to be able to advise the guests. 41. Practices preventative maintenance. 42. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 43. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 44. Observes and enforces uniform and grooming standards according to Company policies. 45. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions. 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures. 3. Participates in all mandatory training. 4. Leads by example by taking care of Health and Safety of self and others. 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. 6. Implements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required. Qualifications: 1. Valid STCW95 certification. 2. Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years. 3. Proven experience of budget and financial management within a hospitality environment. 4. Excellent knowledge of cleaning standards. 5. Knowledge and experience of Public Health policies and procedures.

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. xbhjioe · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests' personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency)., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Guest services shipboard experience is an advantage. xbhjioe Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest's needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. xbhjioe, • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Key Responsibilities: • Ensures the smooth and efficient operation and control of the Bakery Shop and production daily according to company policies., • Responsible for the production, quality, and presentation of the bread assortment to be used in the daily menus., • Assists the Head Baker in preparing production forecasts and recording leftovers to avoid unnecessary wastage and keep food costs within the budget., • Assists in the set-up of the bread display in the various buffets., • Must have a complete knowledge of the United States Public Health rules and regulations and ensure that they are followed daily., • Ensures the cleaning of the bakery shop as per the Executive Chef’s schedule, exercising proper methods to minimize equipment damages., • Ensures that the bakery is ready for any announced or unannounced USPH inspections done either by the ship’s management or USPH inspectors., • Responsible for the requisition and transportation of the necessary items from the main stores to the bakery shop when assigned., • Ensures recipes and yields are in accordance with the company’s standards., • Assists the CDP Baker with the completion of the daily consumption re-cap as required by the Executive Chef., • Is aware of and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew members with inquiries., • Attends meetings, training activities, courses and all other work-related activities as required., • Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position., • Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualification and Education: • A minimum of three years' experience as a Baker in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred)., • Knowledge of proper cleaning techniques, requirements, and use of equipment., • Completion of high school or basic education equivalency required. #BakerJobs #BakeryJob #ShipboardBaker #CruiseShipJobs #BreadBaker #BakeryProduction #PastryJobs #CruiseCareers #HospitalityJobs #FoodServiceJobs #BakeryCareers #NowHiring #HiringNow #JobOpening #JobOpportunity #FoodIndustryJobs #ChefJobs #CulinaryJobs #BakerLife #BreadBaking

Qualifications: Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación. • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests' special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, xbhjioe shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Qualifications: • SHIPBOARD Employment, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Silversea Cruises is seeking a Senior F&B Sanitation Controller to govern sanitation, hygiene, and public health compliance across all shipboard food and beverage production and service areas. In this pivotal role, you will lead the Galley Stewarding and Utility teams, ensuring our operations meet the highest regulatory, corporate, and operational standards. Key Responsibilities: • Operational Leadership: Oversee daily operations, scheduling, and performance for the Galley Stewarding and Utility teams. Partner with the Executive Chef to manage costs and prevent breakage., • Compliance & Audits: Lead preparation for internal and external public health inspections (USPH/VSP). Conduct daily spot checks and weekly audits across all galleys, bars, provisions, and dining venues., • Training & Development: Deliver hands-on training for crew members on CAWG, USPH, HACCP, chemical safety (MSDS), PPE, and equipment operation., • Environmental & Outbreak Management: Implement the Outbreak Prevention Plan (OPP) when necessary and ensure strict compliance with waste segregation and Advanced Wastewater Purification (AWP) protocols., • Safety Ambassador: Serve as the Workplace Safety Ambassador for the F&B division, promoting proactive hazard mitigation. QUALIFICATIONS: • Experience: Proven background in cruise or luxury hospitality galley operations, specifically conducting public health or environmental inspections. Shipboard experience is required, with a minimum of 3 years of experience in the same role or position. Training facilitation is a plus., • Knowledge: Deep expertise in USPH/VSP regulations and HACCP principles., • Certifications: ServSafe, HACCP, or UKPH certifications are highly preferred., • Leadership: Strong cross-functional leadership skills with experience managing and motivating multicultural teams., • Education: Bachelor’s degree in hospitality, Business, Food Science, or a related discipline preferred., • Tech Skills: Proficiency in business software (Excel, Word) and familiarity with asset management platforms (e.g., AMOS) is a plus.

Position Summary: Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation., 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected., 3. Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly., 4. Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship., 5. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., 6. Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores., 7. Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation., 8. Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members., 9. Ensures confidentiality when handling sensitive information., 10. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance, 11. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs., 12. Follows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained., 13. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training)., 14. Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management, 15. Carries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services., 16. Carries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard., 17. Full cooperation to assign crew for loading duties, luggage embarkation and disembarkation. 18. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard., 18. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities., 19. Demonstrates a high and consistent level of organization and management., 20. Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures., 21. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers., 22. Oversees and ensures an efficient and outstanding laundry service., 23. Supervises the flower decoration in the guest suites and public areas of the ship., 24. Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions., 25. Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner., 26. Communicates standards of performance to employees and trains employees effectively on them., 27. Oversees all administrative aspects of the department., 28. Fully implements the performance review, cross and promotional training system and complies with the process., 29. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools., 30. Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary., 31. Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas., 32. Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control., 33. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew., 34. Participates in budget preparation as required by the Hotel Director., 35. Supervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables., 36. Prepares cost productive orders for consumable and non-consumable items according to order schedule., 37. Controls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations., 38. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance., 39. Displays a thorough knowledge of the ships daily activities to be able to advise the guests., 40. Practices preventative maintenance., 41. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs., 42. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management., 43. Observes and enforces uniform and grooming standards according to Company policies., 44. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions., 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures., 3. Participates in all mandatory training., 4. Leads by example by taking care of Health and Safety of self and others., 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them., 6. Implements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required. Qualifications: 1. Valid STCW95 certification., 2. Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years., 3. Proven experience of budget and financial management within a hospitality environment., 4. Excellent knowledge of cleaning standards., 5. Knowledge and experience of Public Health policies and procedures.

POSITION SUMMARY Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. 1. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 1. Ensures that all guest orders are handled quickly and knowledgeably., 2. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 1. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 1. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards 1. Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements 1. Updates and maintains Silver Compass., 2. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 3. Is a continual source of information, help and assistance to all guests and crew., 4. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 1. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 1. Ensures confidentiality when handling sensitive information., 2. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, working/resting hours). 1. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. 1. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 1. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 1. Maintains a consistent and fair corrective action system., 2. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 3. Ensures that the Silversea product and service standards and procedures are in place and maintained. 1. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 1. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 1. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 1. Ensures that all pantries are in compliance with Public Health standards at all times., 2. Demonstrates a high and consistent level of organization and management., 3. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 1. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 1. Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance., 2. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 1. Communicates standards of performance to employees and trains employees effectively on them., 2. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 1. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 1. Mentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Managers responsibilities if necessary. 1. Keeps self and team members aware of costs, budgets and monitoring procedures., 2. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 1. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 1. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 1. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 1. Controls and approves the night team overtime and working hours. Making the best use of manpower by managing the hours worked by each crew member and monitoring the financial impact on the business, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant documentation and finding alternative solutions in case of an anticipated increase in overtime, in order to fully comply with Silversea policy and procedures at all times. Record keeping as standard. 1. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 1. Practices preventative maintenance., 2. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 1. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 1. Accountable for meeting Public Health requirements., 2. Practices good people management, maintaining proper conduct with all departments around the ship., 3. Observes and enforces uniform and grooming standards according to Company policies., 4. All other duties as assigned. QUALIFICATIONS: • Previous management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment., • Excellent knowledge of cleaning standards., • Knowledge and experience of Public Health policies and procedures., • Able to dispense, use and understand safe applications of cleaning chemicals., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems LANGUAGE REQUIREMENTS: Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. Housekeeping Supervisor possess a keen understanding of the importance of exceptional ser

The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: • SHIPBOARD Employment type, • 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German, • Guest Services shipboard experience is an advantage Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Silversea Cruises is seeking a Senior F&B Sanitation Controller to govern sanitation, hygiene, and public health compliance across all shipboard food and beverage production and service areas. In this pivotal role, you will lead the Galley Stewarding and Utility teams, ensuring our operations meet the highest regulatory, corporate, and operational standards. Key Responsibilities: • Operational Leadership: Oversee daily operations, scheduling, and performance for the Galley Stewarding and Utility teams. Partner with the Executive Chef to manage costs and prevent breakage., • Compliance & Audits: Lead preparation for internal and external public health inspections (USPH/VSP). Conduct daily spot checks and weekly audits across all galleys, bars, provisions, and dining venues., • Training & Development: Deliver hands-on training for crew members on CAWG, USPH, HACCP, chemical safety (MSDS), PPE, and equipment operation., • Environmental & Outbreak Management: Implement the Outbreak Prevention Plan (OPP) when necessary and ensure strict compliance with waste segregation and Advanced Wastewater Purification (AWP) protocols., • Safety Ambassador: Serve as the Workplace Safety Ambassador for the F&B division, promoting proactive hazard mitigation. QUALIFICATIONS: • Experience: Proven background in cruise or luxury hospitality galley operations, specifically conducting public health or environmental inspections. Shipboard experience is required, with a minimum of 3 years of experience in the same role or position. Training facilitation is a plus., • Knowledge: Deep expertise in USPH/VSP regulations and HACCP principles., • Certifications: ServSafe, HACCP, or UKPH certifications are highly preferred., • Leadership: Strong cross-functional leadership skills with experience managing and motivating multicultural teams., • Education: Bachelor’s degree in hospitality, Business, Food Science, or a related discipline preferred., • Tech Skills: Proficiency in business software (Excel, Word) and familiarity with asset management platforms (e.g., AMOS) is a plus.

Position Summary: Supervise daily operation of the laundry. Essential Duties and Responsibilities • Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program., • The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility, • The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations., • He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens ad towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers., • Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner., • Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color., • Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved., • Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range., • Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature., • When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer., • Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item)., • All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction., • Oversees the setting of formulas and cycles for types of linen and types of soil., • Make sure all workers keep areas and equipment clean, sanitized and organized. Hiring Requirements: • A minimum of two years of as Assistant Laundry Master on a 4 or 5-star hotel, cruise, or upscale industry.

Contracted hours: • 20 hours per week until September, • 12 hours per week in October, • 8 hours per week in November and December, • For the remainder of the year, the schedule will be determined based on the airline's operational program. Position: Air Transat Representative – Madrid Salary: circa €22,000 per year (full-time equivalent) About the Role The Airline Representative is responsible for ensuring that every flight is operated in full compliance with airline quality standards, operational procedures, safety requirements and local regulatory obligations. The role acts as the airline's operational representative at the airport, coordinating all aspects of flight operations, supervising ground handling activities and ensuring the safe, efficient and punctual turnaround of aircraft. The Airline Representative serves as the key liaison between the airline, airport authorities, flight crews and service providers, ensuring operational excellence and adherence to Service Level Agreements (SLAs). What Success Looks Like • Flights operate safely, efficiently and in compliance with airline and regulatory requirements., • Aircraft turnarounds are completed within scheduled timescales., • Passenger check-in, boarding and baggage processes are managed effectively., • Ground handling providers consistently meet contractual and SLA obligations., • Operational documentation is accurate, complete and compliant., • Delays, cancellations and irregular operations are managed professionally and effectively., • Flight crews receive the support required to maintain operational continuity., • Strong working relationships are maintained with airline, airport and handling partners., • Operational costs are controlled without compromising safety or service quality. Core Responsibilities Passenger Services & Check-in Supervision • Oversee passenger check-in operations., • Ensure correct seat allocation and boarding procedures., • Verify passenger travel documentation and compliance requirements., • Monitor excess baggage payments and ancillary service processing., • Ensure compliance with airline baggage policies and service standards. Aircraft Turnaround Management • Coordinate and supervise all turnaround activities both landside and airside., • Manage passenger disembarkation and boarding processes., • Supervise aircraft refuelling, cleaning, catering and baggage loading activities., • Monitor technical checks and ensure readiness for departure., • Drive operational efficiency and optimise aircraft turnaround times. Daily Operations Management • Manage daily airline operations at the assigned airport., • Oversee passenger services, baggage handling, cargo and mail activities., • Support load control processes and operational coordination., • Ensure compliance with operational procedures and airline standards. Airport Slot & Flight Coordination • Manage airport slots based on airline operational requirements., • Coordinate with airport stakeholders to support operational efficiency., • Monitor flight schedules and implement adjustments where required. Operational Documentation & Compliance • Control and monitor all operational and flight-related documentation., • Ensure documentation accuracy and compliance with airline and regulatory requirements., • Oversee the collection, distribution and retention of operational records., • Ensure adherence to local, governmental and airline standards. Operational Performance & Punctuality • Monitor turnaround activities against performance targets., • Coordinate corrective actions to minimise delays., • Support on-time performance objectives., • Ensure achievement of agreed service delivery standards. Incident & Irregular Operations Management • Manage operational disruptions including delays and cancellations., • Coordinate passenger re-bookings and customer recovery activities., • Escalate operational issues as required., • Support business continuity during irregular operations. Crew Support & Coordination • Arrange crew accommodation and transportation when required., • Manage documentation necessary for airport access., • Ensure crew operational requirements are fulfilled before flight departure., • Support compliance with airline and airport regulations. Ground Handling Provider Management • Monitor and evaluate ground handling performance., • Compare service delivery against contractual obligations and operational requirements., • Identify service failures and escalate issues for resolution., • Ensure handling agents remain fully informed of airline procedures, passenger service expectations and ramp requirements. Service Level Agreement (SLA) Management • Monitor ground handler compliance with agreed SLAs., • Review baggage delivery performance and irregular operation handling., • Track and report service failures., • Support corrective action plans and continuous improvement initiatives., • Ensure compliance with all operational safety requirements. About You You are a highly organised aviation professional with strong operational knowledge and a passion for delivering safe, efficient and customer-focused airline operations. You thrive in a fast-paced airport environment, remain calm under pressure and possess the ability to coordinate multiple stakeholders simultaneously. You are proactive, solutions-focused and committed to maintaining the highest levels of operational performance and regulatory compliance. Your Expertise Essential • High level of English., • Availability to work rotating shifts., • Strong knowledge of airport operations and aircraft turnaround activities., • Understanding of aviation regulations and operational documentation requirements., • Experience coordinating multiple operational teams and stakeholders., • Strong problem-solving and incident management capabilities., • Excellent communication and interpersonal skills., • Ability to work effectively under pressure., • Strong organisational and time management skills., • Focus on operational efficiency, punctuality and service delivery. Desirable • Previous airline, airport operations or ground handling experience., • Knowledge of load control processes., • Experience managing Service Level Agreements., • Understanding of airport slot coordination., • Experience working within an operational control or aviation environment. About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.

Contracted hours: • 20 hours per week until September, • 12 hours per week in October, • 8 hours per week in November and December, • For the remainder of the year, the schedule will be determined based on the airline's operational program. Position: Air Transat Representative – Madrid Salary: circa €22,000 per year (full-time equivalent) About the Role The Airline Representative is responsible for ensuring that every flight is operated in full compliance with airline quality standards, operational procedures, safety requirements and local regulatory obligations. The role acts as the airline's operational representative at the airport, coordinating all aspects of flight operations, supervising ground handling activities and ensuring the safe, efficient and punctual turnaround of aircraft. The Airline Representative serves as the key liaison between the airline, airport authorities, flight crews and service providers, ensuring operational excellence and adherence to Service Level Agreements (SLAs). What Success Looks Like • Flights operate safely, efficiently and in compliance with airline and regulatory requirements., • Aircraft turnarounds are completed within scheduled timescales., • Passenger check-in, boarding and baggage processes are managed effectively., • Ground handling providers consistently meet contractual and SLA obligations., • Operational documentation is accurate, complete and compliant., • Delays, cancellations and irregular operations are managed professionally and effectively., • Flight crews receive the support required to maintain operational continuity., • Strong working relationships are maintained with airline, airport and handling partners., • Operational costs are controlled without compromising safety or service quality. Core Responsibilities Passenger Services & Check-in Supervision • Oversee passenger check-in operations., • Ensure correct seat allocation and boarding procedures., • Verify passenger travel documentation and compliance requirements., • Monitor excess baggage payments and ancillary service processing., • Ensure compliance with airline baggage policies and service standards. Aircraft Turnaround Management • Coordinate and supervise all turnaround activities both landside and airside., • Manage passenger disembarkation and boarding processes., • Supervise aircraft refuelling, cleaning, catering and baggage loading activities., • Monitor technical checks and ensure readiness for departure., • Drive operational efficiency and optimise aircraft turnaround times. Daily Operations Management • Manage daily airline operations at the assigned airport., • Oversee passenger services, baggage handling, cargo and mail activities., • Support load control processes and operational coordination., • Ensure compliance with operational procedures and airline standards. Airport Slot & Flight Coordination • Manage airport slots based on airline operational requirements., • Coordinate with airport stakeholders to support operational efficiency., • Monitor flight schedules and implement adjustments where required. Operational Documentation & Compliance • Control and monitor all operational and flight-related documentation., • Ensure documentation accuracy and compliance with airline and regulatory requirements., • Oversee the collection, distribution and retention of operational records., • Ensure adherence to local, governmental and airline standards. Operational Performance & Punctuality • Monitor turnaround activities against performance targets., • Coordinate corrective actions to minimise delays., • Support on-time performance objectives., • Ensure achievement of agreed service delivery standards. Incident & Irregular Operations Management • Manage operational disruptions including delays and cancellations., • Coordinate passenger re-bookings and customer recovery activities., • Escalate operational issues as required., • Support business continuity during irregular operations. Crew Support & Coordination • Arrange crew accommodation and transportation when required., • Manage documentation necessary for airport access., • Ensure crew operational requirements are fulfilled before flight departure., • Support compliance with airline and airport regulations. Ground Handling Provider Management • Monitor and evaluate ground handling performance., • Compare service delivery against contractual obligations and operational requirements., • Identify service failures and escalate issues for resolution., • Ensure handling agents remain fully informed of airline procedures, passenger service expectations and ramp requirements. Service Level Agreement (SLA) Management • Monitor ground handler compliance with agreed SLAs., • Review baggage delivery performance and irregular operation handling., • Track and report service failures., • Support corrective action plans and continuous improvement initiatives., • Ensure compliance with all operational safety requirements. About You You are a highly organised aviation professional with strong operational knowledge and a passion for delivering safe, efficient and customer-focused airline operations. You thrive in a fast-paced airport environment, remain calm under pressure and possess the ability to coordinate multiple stakeholders simultaneously. You are proactive, solutions-focused and committed to maintaining the highest levels of operational performance and regulatory compliance. Your Expertise Essential • High level of English., • Availability to work rotating shifts., • Strong knowledge of airport operations and aircraft turnaround activities., • Understanding of aviation regulations and operational documentation requirements., • Experience coordinating multiple operational teams and stakeholders., • Strong problem-solving and incident management capabilities., • Excellent communication and interpersonal skills., • Ability to work effectively under pressure., • Strong organisational and time management skills., • Focus on operational efficiency, punctuality and service delivery. Desirable • Previous airline, airport operations or ground handling experience., • Knowledge of load control processes., • Experience managing Service Level Agreements., • Understanding of airport slot coordination., • Experience working within an operational control or aviation environment. About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.

Qualifications: • SHIPBOARD Employment, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Position Summary: Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation., 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected., 3. Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly., 4. Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship., 5. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., 6. Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores., 7. Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation., 8. Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members., 9. Ensures confidentiality when handling sensitive information., 10. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance, 11. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs., 12. Follows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained., 13. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training)., 14. Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management, 15. Carries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services., 16. Carries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard., 17. Full cooperation to assign crew for loading duties, luggage embarkation and disembarkation. 18. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard., 18. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities., 19. Demonstrates a high and consistent level of organization and management., 20. Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures., 21. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers., 22. Oversees and ensures an efficient and outstanding laundry service., 23. Supervises the flower decoration in the guest suites and public areas of the ship., 24. Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions., 25. Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner., 26. Communicates standards of performance to employees and trains employees effectively on them., 27. Oversees all administrative aspects of the department., 28. Fully implements the performance review, cross and promotional training system and complies with the process., 29. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools., 30. Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary., 31. Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas., 32. Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control., 33. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew., 34. Participates in budget preparation as required by the Hotel Director., 35. Supervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables., 36. Prepares cost productive orders for consumable and non-consumable items according to order schedule., 37. Controls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations., 38. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance., 39. Displays a thorough knowledge of the ships daily activities to be able to advise the guests., 40. Practices preventative maintenance., 41. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs., 42. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management., 43. Observes and enforces uniform and grooming standards according to Company policies., 44. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions., 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures., 3. Participates in all mandatory training., 4. Leads by example by taking care of Health and Safety of self and others., 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them., 6. Implements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required. Qualifications: 1. Valid STCW95 certification., 2. Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years., 3. Proven experience of budget and financial management within a hospitality environment., 4. Excellent knowledge of cleaning standards., 5. Knowledge and experience of Public Health policies and procedures.

POSITION SUMMARY: 1. As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations., 2. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities., 3. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas., 4. This individual will take full ownership and accountability for the maintenance as well as the look and feel of his/her assigned area, that being assigned Stateroom or public spaces and will also ensure the flawless service in all Guest Areas., 5. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck., 6. This position provides direct support to the Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in both Housekeeping and Laundry are maintained to standard., 7. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities., 8. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management., 9. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines., 10. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: External Candidate 1. Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees., 2. Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities., 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., 4. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy., 5. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment., 6. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., 7. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation., 8. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.), 9. Completion of high school or equivalent required., 10. Demonstrates strong results oriented management style with proven successes., 11. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount., 12. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards., 13. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., 14. Ability to communicate diplomatically with managers, shipboard employees to resolve problems and negotiate amicable resolution to challenges., 15. Pass Omnia assessments, both Cognitive and Behavior

Key Responsibilities: • Ensures the smooth and efficient operation and control of the Bakery Shop and production daily according to company policies., • Responsible for the production, quality, and presentation of the bread assortment to be used in the daily menus., • Assists the Head Baker in preparing production forecasts and recording leftovers to avoid unnecessary wastage and keep food costs within the budget., • Assists in the set-up of the bread display in the various buffets., • Must have a complete knowledge of the United States Public Health rules and regulations and ensure that they are followed daily., • Ensures the cleaning of the bakery shop as per the Executive Chef's schedule, exercising proper methods to minimize equipment damages., • Ensures that the bakery is ready for any announced or unannounced USPH inspections done either by the ship's management or USPH inspectors., • Responsible for the requisition and transportation of the necessary items from the main stores to the bakery shop when assigned., • Ensures recipes and yields are in accordance with the company's standards., • Assists the CDP Baker with the completion of the daily consumption re-cap as required by the Executive Chef., • Is aware of and/or acquires the necessary knowledge to comply with the ship's standard operation, to assist guests and crew members with inquiries., • Attends meetings, training activities, courses and all other work-related activities as required., • Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position., • Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualification and Education: • A minimum of three years' experience as a Baker in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred)., • Knowledge of proper cleaning techniques, requirements, and use of equipment., • Completion of high school or basic education equivalency required. #BakerJobs #BakeryJob #ShipboardBaker #CruiseShipJobs #BreadBaker #BakeryProduction #PastryJobs #CruiseCareers #HospitalityJobs #FoodServiceJobs #BakeryCareers #NowHiring #HiringNow #JobOpening #JobOpportunity #FoodIndustryJobs #ChefJobs #CulinaryJobs #BakerLife #BreadBaking

The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests' personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services.Qualifications:SHIPBOARD Employment type1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel.Ability to speak English clearly, distinctly and cordially with guests.Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or GermanGuest Services shipboard experience is an advantageEssential duties and responsibilities:Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alikeResponds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listeningChampioning strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysisReadily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and toolsAs an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

The Concierge owns the guest's overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests' overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests' needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. xbhjioe, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests' special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest's needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling 100+ guests in a 4–5-star hotel. Experience in handling and supervising 30+ Team Members in Guest Services Department. Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results. Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations

We hire the best to work with the best. Every SailPoint Crew Member embodies four characteristics. • Wicked Smart Our people are the best and the brightest in our field and are always looking to grow and learn more., • Determined With the right training and resources, our people drive their own projects, without micromanagement., • Communicative Knowing what is going on in the company and in the industry requires two-way communication – both from our employees and from our leadership., • Collaborative We’re all on the same crew, and we like working both on our own and with each other – in the office, at community events or brainstorming over happy hour. SailPoint is looking for a talented, enthusiastic, and motivated Digital Sales Representative who will be responsible for driving sales growth through proactive outreach, relationship building, and strategic sales tactics. Using your experience in SaaS opportunity creation & sales, you will be responsible for delivering a positive customer experience using the SailPoint sales model while maximizing revenue in target accounts. In this role, you will be linked with a team of field sales counterparts (Outside Account Executive, SEs, Channel Partners, etc.) helping to penetrate new accounts and cross-sell into existing SailPoint accounts. The ideal candidate is a dynamic individual with effective communication skills, very well organized, a knack for persuasion, and a deep understanding of digital sales techniques. Our most successful DSRs achieve these milestones to achieve early productivity & success. Within the first month your goals will include: • Complete Getting started Checklist, including Pre/Post Revenue Onboarding Coursework, attending HR onboarding Sessions, Access Identity University, and complete role specific suggested courses., • Familiarize yourself with the High-level Function Org Chart; a high-level understanding of our main 5 business functions and the teams that compose them., • Complete Challenger Sales Training, • Make use of all video collateral to augment onboarding training., • Learn the SailPoint pitch., • Meet the team – Digital Sales, your AE’s, Marketing, Channel, Sales Leadership. (Schedule intro meetings with key stakeholders as identified by your manager), • Meet your buddy and set up Bi-weekly meetings & 1 to 1’s with your manager., • Listen in and shadow your first discovery call., • Ensure access to and familiarity with all tools in your digital tech stack., • Walk your manager through prospecting efforts with LinkedIn, 6Sense, TechTarget, ZoomInfo. Demonstrate knowledge in how to uncover corporate insights and persona-based imperatives., • Demonstrate how to sequence prospects, both outbound and inbound, effectively action all leads within time bound SLAs, and convert to opportunities within Salesforce. By the time you have been with SailPoint for 3 months you will have: • Completed Challenger Sales Training & Introduction to Commercial Insights., • Completed Revenue Onboarding., • Completed mock discovery call and refined SailPoint Pitch., • Commenced the development plan process by reviewing the "Building a Plan" Guru Card., • Created a development plan for yourself and reviewed with your manager for alignment., • Continued to have periodic meetings with your buddy., • Shadowed 4 Discovery Calls., • Aligned and mapped your top 4 accounts., • Made your first 10 calls in Outreach., • Booked your first discovery call., • Created a minimum of one opportunity in Salesforce., • Delivered against Core KPI’s as documented in KPI Dashboard. By the end of your first 6 months, along with the previous milestones you will have: • Achieved funnel & pipeline targets and all critical activities managed through the KPI dashboard., • Closed a deal, as marked by DSR Closer, with support from AE (Account Executive). By the end of your first 12 months at SailPoint, along with the content in the previous milestones you will have: • Delivered against yearly target for funnel and pipeline., • Maintained KPI results on track with targets., • Closed deals independently without support of AE. Education requirements: Bachelors degree or equivalent work experience Must hold fluency in both Polish and English. SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. #J-18808-Ljbffr

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación. Qualifications: • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a cruise line (shipboard), • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. xbhjioe, • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Qualifications: Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación. ~ SHIPBOARD Employment type ~ Ability to speak English clearly, distinctly and cordially with guests. ~2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. ~ Experience in handling different types of events with 80+ guests. ~ Guest services shipboard experience is an advantage. Essential duties and responsibilities: Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences Coordinates guests' special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, xbhjioe shore excursions, flowers, tailor service, and baby-sitting etc. As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Supervise daily operation of the laundry. Laundry Managers are a vital part of the management of any facility. The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility # Washing, ironing, dry cleaning and storing of all laundry products. # Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Enforce proper quality controls at each stage. # Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item). # All problem resolutions in the laundry must be directed to the Executive Housekeeper. # Oversees sorting and washing procedures. # Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative to ensure machines are regularly calibrated and service appropriately. # Make sure all workers keep areas and equipment clean, sanitized and organized. # Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns. # Completes Crunchtime requisitions for all chemical supplies and understands the financial budget and work within these guidelines. Advises the Assistant Executive Housekeeper for any non chemical supplies required for the laundry. # Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality. # Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available. # Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry,monitors and looks for opportunities to meet/exceed targets. # Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets. # Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations. # A minimum of three years of related experience and/or training in the laundry field; Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals. use hands to finger, handle, or feel objects, tools, or controls;

pstrongAbout us /strong /ppHey! ⚓ /ppbr/ppGet ready to set sails and navigate the strongrindus wave ⛵️ /strong /ppbr/ppstrongWe're rindus, /strong a People company. We love IT professionals and our strongpassion /strong is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. /ppbr/ppBecausestrong growth /strong is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. /ppbr/ppSo far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new strongrinder /strong to get on board. Are you the next to strongbe reeled in /strong? ⛴ /ppbr/ppbr/ppstrongAbout our partner /strong /ppOn behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). /ppbr/ppbr/ppstrongWhat you'll be doing /strong /ppstrongOperational Process Ownership /strong /pulliLead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management). /liliFaster ticket resolution times and a significant workload reduction for downstream technical teams. /li /ulpbr/ppstrongTeam Leadership Coaching /strong /pulliManage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture. /liliA highly empathetic and efficient support team that delivers best-in-class user experiences. /liliEnsure clear communication and alignment of global strategies across other departments and the wider organization. /li /ulpbr/ppstrongShift-Left Self-Service /strong /pulliEstablish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users. /liliProactive ticket deflection, enabling users to solve common issues independently. /li /ulpbr/ppstrongTool Optimization KPIs /strong /pulliCollaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and track key service metrics (CSAT, SLA). /liliHigh transparency of support performance and continuously improving user satisfaction. /liliSupport Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. /li /ulpbr/ppbr/ppstrongWhat you'll bring /strong /pulliSeveral years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial) /liliSolid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working methods. (High) /liliProficient experience with modern ticket and collaboration tools (e.g., Jira Service Management, Confluence, or ServiceNow). (Important) /liliStructured and analytical approach combined with high empathy for end-user needs. (Critical) /liliProfessional proficiency in English German is required /li /ulpbr/ppbr/ppstrongWhat we offer /strong /pp⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. /pp☄️ Competitive compensation package (restaurants, transport and childcare) /pp⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote) /pp⛱ 23 holiday days. /pp⏰ Flexible schedules with core working hours. /pp✔️ DKV private health insurance from day 1. /pp⛹ Gym Sponsorship. /pp✏️ English and German language classes. /pp✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Málaga Tech Games, etc). /p

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ¿Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Maintains and communicates current knowledge of all ship's regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system's Standard Operating Procedures document. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · bachelors' degree preferred Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Qualifications: Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. xbhjioe, • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple’s 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our product forward. This is a key role and ideal for someone who thinks strategically, enjoys fast‑paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. • Opportunity to lead key engineering and product decisions, • Actively ship production code for the Speechify iOS app, • Work within a dedicated product team, • Participate in product discussions to shape the product roadmap, • Maintain and enhance the existing complex app architecture, • Experience building products that scaled to a large user base, • Track record of leading products from inception to traction, • Customer obsession – constantly focused on delivering the best possible experience, • Product thinking – making thoughtful decisions and guiding designers toward the right direction, • Speed – quickly generating ideas and deciding what can ship now and what needs time, • Focus – knowing when to engage or work heads‑down in a high‑growth remote team, • Technical skills in Swift and SwiftUI, • Swift Programming Language, • SwiftUI experience, • Experience in Multithreading Programming, • Working with CI/CD infrastructure, • Experience with Fastlane, • Solid understanding of SOLID principles, • Experience with Git and understanding of different Git strategies, • A fast‑growing environment where you can help shape the company and product, • An entrepreneurial crew that supports risk, intuition, and hustle, • The opportunity to make a big impact in a transformative industry, • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture, • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives, • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world, • Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio The Spain Based Salary range for this role is: 30,000-110,000 USD/Year + Bonus + Stock depending on experience. Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ¿Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Maintains and communicates current knowledge of all ship's regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system's Standard Operating Procedures document. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · bachelors' degree preferred Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Perception Technology Lead Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil. Job Description: Airbus Helicopters is looking for a Perception Technology Lead (f/m) based in Getafe (Madrid metropolitan area). We are looking for passionate individuals to join a cross-divisional project that will shape the future of autonomous flight for UAS (Uncrewed Aerial Systems) and enable 24/7 mission capabilities in the most challenging operational conditions. The position is functionally attached to the Head of Engineering Spain and reports operationally to the Research and Innovation Leader in Spain. Your working environment: You will be based in Getafe, Airbuss third-largest site globally and a unique aerospace ecosystem where all three divisions converge. Madrid is one of Europes most vibrant capitals, offering a premier lifestyle for those looking to balance a high-impact career with a vibrant cultural scene. You will collaborate closely with various Engineering departments, the Research Technology Program, and the Helicopter Programs. Your challenges: • Technology Curation Trade-offs: Conduct deep-dive technology assessments across active and passive sensor markets (LiDAR, SWIR, LWIR, Radar) to define the optimal perception mix for Degraded Visual Environments (DVE)., • Experimental Sensor Fusion Architecture: Design the logical framework to fuse 3D point-clouds with multi-spectral imagery, creating a high-confidence world view that enables smart decision-making in autonomous and crewed flight., • Visual Augmentation Strategy: Architect how fused situational data is presented to the crew or remote pilot, focusing on reducing cognitive workload and enhancing obstacle detection in low-visibility conditions., • Maturation Pipeline Ownership: Lead the fail-fast, learn-fast verification cycle, moving perception algorithms from laboratory benches to rapid UAS testbed deployments and finally to full-scale helicopter flight evaluations., • Collaborative Technical Interface: Act as the primary technical point of contact for high-tech sensor startups and research partners, managing the integration of disruptive payloads into experimental platforms., • Autonomous Capability Enabler: Partner with flight control technologists to integrate perception maps into the navigation loop, enabling safe routing and obstacle avoidance in GNSS-denied environments., • Innovation Agility: Navigate complex industrial processes with a startup mindset, optimizing lead times for rapid sensor modifications and managing SWaP-C (Size, Weight, Power, and Cost) trade-offs. Your profile: • Education: Masters or PhD in Telecommunications, Photonics, Robotics, or Aerospace Engineering. A strong academic focus on Computer Vision or Sensor Fusion is highly valued., • Professional Experience: At least 5 years of experience in high-tech R D or aerospace systems integration. We value experience in agile defense-tech firms or aerospace OEMs focused on Forward Deployed Engineering., • Domain Expertise: Proven track record in selecting and validating multi-spectral airborne sensors, LiDAR, or airborne perception suites., • Systems Safety Interoperability Mastery: General understanding of design assurance (DO-178C, DO-254) combined with hands-on knowledge of data streaming and interoperability protocols such as STANAG 4609 and ARINC-429., • Technologist Mindset: You are comfortable working in the gray area between laboratory code and flight hardware. You prefer rapid prototyping and iterative testing over traditional, long-cycle design processes., • Interdisciplinary Communication: Ability to translate loose mission desirements into strict technical requirements for international engineering teams and global suppliers., • Language: Fluent English (C1 minimum) and Spanish., • Travel: Availability to travel sporadically at a national and European level in line with flight testing plans. xsgfvud This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth. Company: Airbus Helicopters España, SA Employment Type: Permanent Experience Level: Professional Job Family: Research and Technology LiDAR, SWIR, LWIR, Radar, Sensor Fusion, Computer Vision,