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The Enablement & Operations Manager owns the systems, processes, and enablement that allow Customer Support and Trust & Safety to run consistently and at scale. The role spans two connected areas: Enablement (knowledge and documentation standards, onboarding and training, and ownership of the quality programme) and Operations (tooling, Zendesk configuration, automation and AI-assisted workflows, taxonomies, and reporting). This is a hands‑on leadership role. You are the point of accountability for how the CX function operates day to day, expected to independently identify gaps, propose solutions, and drive them through to implementation. You stay close to reality through system monitoring, dashboards, and quality insight rather than frontline ticket handling, and you line‑manage a QA Analyst. • Own the Help Centre and internal support documentation standards, including macros, workflows, and SOPs., • Own onboarding and ramp frameworks and set training priorities so representatives are consistently well‑equipped., • Keep knowledge content accurate, current, and easy for the team to apply, closing gaps proactively., • Own the QA framework and standards across the CX function., • Line‑manage a QA Analyst, and turn quality findings into coaching, content, process, and automation improvements., • Own CX tooling standards and Zendesk system configuration: routing, triggers, automations, and escalation logic across Customer Support and Trust & Safety., • Lead the continuous rollout and governance of AI‑assisted support and moderation workflows, including prompt configuration, automation rules, quality checks, and safeguards., • Own intent, sentiment, and feedback taxonomies, ensuring tagging reflects customer context and risk., • Monitor automation performance and decide when adjustments, safeguards, or rollbacks are needed., • Own CX operational dashboards and reporting standards, giving leadership timely visibility into volume, automation performance, sentiment, and trends., • Represent CX systems and enablement in cross‑functional work with Product, Tech, Data, and Operations, supporting launches, policy, and process changes., • CX teams operate on clear, stable, well‑governed systems and documentation., • Zendesk workflows, automations, and escalation paths support Customer Support and Trust & Safety without friction., • AI‑assisted workflows are trusted, monitored, and governed, with clear quality controls., • The Help Centre and internal documentation are rebuilt to standard and consistently used., • Quality is measured through a clear framework, with the QA Analyst delivering reliable insight., • CX leadership has early visibility into pain points, safety risks, and operational bottlenecks., • Strong understanding of CX operations and customer‑facing workflows., • Proven experience owning CX tooling and operational systems, especially Zendesk., • Ability to design, test, and QA automation and AI‑assisted workflows., • Systems‑oriented thinker with strong execution discipline and attention to detail in quality‑and risk‑sensitive environments., • Data‑literate, comfortable working with dashboards and operational metrics., • Clear communicator and effective people manager, able to influence peers and stakeholders., • 3–5+ years in CX Operations, Support Operations, or Enablement, or a closely related role., • Strong hands‑on experience with Zendesk (configuration, workflows, routing, reporting)., • Experience leading automation or tooling initiatives in an operational environment., • Experience managing or coaching others., • Exposure to AI‑assisted support or moderation tools is a plus., • Strong fluency in English required., • Introduction Interview (30min): A conversation with Talent Acquisition to discuss your experience, goals, and fit with Timeleft's mission., • Panel Interview (45min): A joint conversation with the Customer Support Manager and Trust & Safety Manager, the peers you'll partner with most closely., • Take‑Home Test: A practical exercise reflecting typical operational and tooling scenarios in the role., • Final Interview (45min): A follow‑up with the Head of Customer Experience to review your take‑home and confirm alignment. #J-18808-Ljbffr

Seeking a Data Analyst to analyze and visualize IT infrastructure data, build pipelines and dashboards, and work with AI technologies.Requires SQL, ETL/ELT, and Power BI skills.

Select how often (in days) to receive an alert:.Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.At Sonova, we envision a world where everyone can enjoy the delight of hearing.This vision inspires us and fuels our commitment to de

Sonova Group in Alicante, Spain is seeking a Senior Quality Data Analyst to transform complex product-related data into actionable insights, driving quality data excellence across Quality and Regulatory.

Verisure is seeking a Data Scientist / Data Analyst to join the QA team in Alicante.You will analyze large datasets from global sources using Snowflake and develop dashboards with Power BI to drive product quality and customer experience.The role requires practical SQL, Python, and data storytelling

Experiencia de al menos 5 años como Data Analyst. Como Senior Data Analysis serás la persona responsable de gestionar las herramientas del área de negocio de merchandising/pricing, revisar de forma sistemática los resultados de las ejecuciones, localizar cualquier incidencia/área de mejora y tr

Analyze complex product data to provide actionable insights for quality and regulatory teams, using SQL and Python to drive data-driven decisions and improve data platforms.

Data Transformation Expertise: Demonstrated expertise in end-to‑to‑end data mapping, complex transformations, and normalization across disparate datasets. Data Quality & Governance: Assist in defining data mappings, transformations, and schema normalizations to maintain high standards of dat

Data Analyst to analyze and visualize large-scale IT infrastructure and asset data, building pipelines and dashboards for internal stakeholders. You will design, implement, and optimize data transformations, develop Power BI dashboards, and collaborate with customers and engineering teams to deliver

Docplanner is seeking a Senior Tech SEO & OS Data Analyst to own Tech SEO maintenance across our marketplaces and manage data pipelines for performance analysis. You will apply AI‑driven methods to optimize visibility and contribute to LLM strategies, working within a fast‑growing tech and d

Jobgether in Spain is seeking a Data Analyst to transform complex data into actionable insights for multiple Saa S products. Join a fully distributed international team and help build reusable analytics tools while integrating AI-powered workflows into daily data tasks.

Actualmente buscamos incorporar un/a Business Analyst para incorporarse a un equipo especializado en proyectos de transformación digital y plataformas de datos. Requisitos mínimosExperiencia como Business Analyst o Analista Funcional. Conocimiento de arquitecturas Data Mesh.

IQVIA is seeking a Data Analyst with native French language skills for a Spain remote role. Under supervision, you will work with cross-functional teams to ensure data quality, transform datasets, and deliver analytics that support internal projects and client engagements.

Our partner is looking for a Senior Product Analyst / Data Scientist based in Spain. Hands‑on experience analyzing large-scale customer, product, and usage data using statistical techniques, analytical frameworks, or distributed data‑processing technologies. Develop data-driven recommendations f

Buscamos un Data Analyst que combine visión de negocio, capacidad analítica y curiosidad por entender cómo funcionan nuestros productos y procesos. Trabajarás de forma transversal con Producto, Ventas, Marketing, Operaciones y Finanzas, reportando al Director de Data y participando en proyectos

ALTEN está buscando un Transformación Business Analyst para definir y liderar iniciativas de transformación digital, datos e IA.

You will collaborate with product, risk, finance and coverage teams, extract data, and contribute to pricing thresholds and capital management initiatives while driving improvements in the transaction review process. Banco Santander SA in Spain is seeking a Transaction Admission Analyst to join the

Learn more about our story at: About The RoleWe are seeking a Billing Data Analyst to join our Billing and Data team. Experience as a Data Analyst, ideally within fintech, subscription products, billing, or customer support. Build and maintain data pipelines to ensure accurate, timely, and reliable

Maintain the "Normalized data" dictionary for the Project database, documenting structure, definitions, and relationships of datasets, with validations from BI and Product teams, ensuring data consistency and integrity throughout the process to achieve reliable data. Ensure data integrity and qualit

IQVIA is seeking a Data Analyst who is fluent in French and proficient in Python and SQL to support data analytics initiatives in Spain. You will use Excel, Power Point, Word, Access, and BI tools to develop reports and datasets, identify trends, and ensure data accuracy. The role involves working w

Adecco Portugal is hiring a highly analytical Supply Chain Analyst for a fully remote role. You will analyze performance, identify inefficiencies, and develop data-backed recommendations to optimize operations across inventory, transportation and supply chain processes. This is a global role with st

IQVIA in Madrid is seeking a Data Analyst with native French and practical Python and SQL knowledge to join our analytics team in a remote Spain setup. A solid foundation in data analysis and Microsoft tools is required.

Axpe Consulting SL in Madrid, Spain, is seeking a Data Analyst with native French and strong Python & SQL skills to join remotely. Under guidance, you will perform data analytics on complex business problems and deliver insights to decision makers. The role involves identifying trends, creating

Super is seeking a Data Analyst who is a French native speaker to join our Spain remote team. You will apply Python and SQL to analyze datasets and provide actionable insights for decision makers. Ideal candidates have a bachelor’s degree and 1–3 years of experience with pharmaceutical data, str

IQVIA is seeking a Data Analyst with French native proficiency and strong Python & SQL skills to join our team in Spain, with remote work options. Under guidance, you will perform data analytics to provide insights for decision makers and support internal project teams and client engagements. Yo

MissionThe Network Data Analyst will support business decision-making by transforming complex data into reliable, accessible and actionable insights. Previous exposure to data-quality controls, data validation or discrepancy analysis. Additional training or certifications in Data Analytics, Business

IQVIA is seeking a Data Analyst with French language proficiency and experience in Python and SQL. You will perform data analytics to support decision makers, create reports, and ensure data quality in pharmaceutical contexts. Under supervision, you will handle data extraction, trend analysis, and d

May provide analytic support for internal project teams and for external client consulting or services engagementsUnder guidance, performs basic quantitative or qualitative analyses to support the development of solutions for internal or external client project teamsIdentifies and interprets trends

You will support improvement initiatives, analyze data, and help resolve bottlenecks while ensuring adherence to quality standards. DXC Technology is seeking an entry-level professional to execute business process transactions and collaborate with analysts and managers.

Raventós Codorníu, ubicada en Sant Sadurní d'Anoia, busca un Junior Business Analyst para apoyar al equipo en el análisis de datos internos y externos.

Learn more about our story at: About the role We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. Build and maintain data pipelines that deliver accurate, timely, and reliable billing da

Smart Apartment Data provides data and analytics solutions for the U. We are seeking a self-directed Business Analyst who can lead projects from start to finish and translate business information into clear, practical recommendations. This role is equally focused on project management and data analy

IQVIA is seeking a Data Analyst with work knowledge of Python and SQL, and proficiency in French. Under guidance, you will perform data analytics activities related to complex business problems and provide insight to decision makers. Strong Excel, Power BI, and data validation skills are expected to

Madrid/Boadilla del Monte seeks a Commodities e Trading Analyst to expand electronic trading connectivity for commodity products and to enhance client digital experiences. You will analyze trading and market data, drive automation, and collaborate with Sales, Structuring, Quants and Technology to de

DXC Technology is seeking an entry-level professional to execute business process transactions and collaborate with analysts and managers. You will support improvement initiatives, analyze data, and help resolve bottlenecks while ensuring adherence to quality standards.

Revelyst – Adventure Sports Group Europe seeks a highly organized Product Merchandising Administrator & Analyst for its European HQ. You will manage product data, build reports, and support catalog coordination in a fast-paced, international setting. Hybrid work, strong English communication,

IQVIA is looking for a Data Analyst with native French proficiency and strong Python & SQL skills to support data analytics across projects in Spain. The role involves data manipulation, reporting, and delivering actionable insights to decision makers. Based in Madrid with Spain remote options,

GFT Technologies SE busca un/a Data Analyst para unirse a su equipo global en un entorno multicultural.

Axpe Consulting Sl is seeking a Data Analyst with native French skills and strong Python and SQL abilities. The ideal candidate will analyze complex datasets, generate actionable insights for decision-makers, and support internal and client projects. A pharmaceutical data background and proficiency

BETWEEN está buscando un profesional para diseñar y mantener dashboards en Power BI, optimizando el modelado de datos y las consultas SQL en un entorno internacional.La posición propone un modelo híbrido, con oficina en Sant Cugat del Vallès y posibilidad de teletrabajo parcial.Se valorará exp

Super is hiring a Data Analyst with French native proficiency to join our team in Spain (remote). You will work with pharmaceutical data and collaborate across project teams in a multicultural environment. Responsibilities include data cleaning, trend analysis, and report creation using familiar too

Selecciona la frecuencia (en días) para recibir una alerta:Experiencia requerida:Modalidad del puesto: RemotoEn Indra seguimos creciendo y buscamos incorporar un/a AI Powered Senior Data Analyst para participar en proyectos vinculados al ámbito del dato y la Inteligencia Artificial. Máster en Big

Risk (Data) AnalystDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados. About the roleAs a Risk Analyst at Tabby, you’ll play a key role in shaping and executing credit and fraud risk strategies across our BNPL pr

Bunge Iberica SA in Sant Just Desvern, Barcelona region, seeks a Global Logistics, Senior Analyst to support value chain planning, cross-commodity coordination, and development of digital solutions across global logistics.

Welo Data is hiring a Catalan (Spain) Audio Transcription Analyst for a remote freelance project (up to 6 weeks).