Trabajos director hotel en España

Posicion: Director de operaciones Ubicación: Madrid Salario: €Negociable Buscamos un Director de Operaciones con sólida experiencia en hoteles y F&B, para liderar la operación integral de un proyecto lujo multi-outlet de alto nivel en España. El rol es altamente operativo, con liderazgo cercano y foco en la ejecución y el detalle. Estamos abiertos a candidatos españoles que quieran regresar a España para asumir esta oportunidad. La posición requiere experiencia en la gestión simultánea de múltiples unidades de negocio, garantizando estándares elevados de servicio y una experiencia de cliente excepcional. Responsabilidades principales • Liderar la operación diaria integral de un entorno hospitality multi-outlet luxury, • Asegurar la excelencia operativa y experiencia del cliente, • Gestión directa de equipos de 300+ personas, • Supervisión de estándares de servicio en entornos de lujo, • Coordinación entre los diferentes outlets, • Optimización de procesos, flujos operativos y eficiencia del negocio, • Implementación y seguimiento de KPIs operativos, • Acompañamiento de aperturas, reestructuraciones y mejoras operativas, • Rol de manager transversal, conectando las distintas áreas operativas. Perfil requerido • Experiencia previa como Director de Operaciones, Director de Hotel o rol similar, • Experiencia comprobada en F&B dentro de hoteles o en restaurantes de alto nivel, • Trayectoria en hoteles boutique, clubes privados o proyectos de luxury F&B, • Perfil muy operativo, cercano al equipo y al cliente, • Experiencia en entornos de lujo, • Inglés y español requeridos; otros idiomas son un plus, • Experiencia profesional en España previa o actual Posicion: Director de operaciones Ubicación: Madrid Salario: €Negociable Si deseas obtener más información sobre el puesto, por favor envíe su candidatura o su CV a . Conéctate con nosotros en redes sociales... Tweet us @COREcruitment

Property: SHA Mexico Location: Based in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations. Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: • Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience., • Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments., • Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness, • Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results., • Oversee financial performance, including budget execution, revenue management, cost control, and KPIs., • Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability., • Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed., • Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality., • Ensure compliance with all legal, safety, health, environmental, and operational standards., • Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: • Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields., • Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage., • Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role., • Experience with international ultra-luxury brands., • Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: • Fluent English and Spanish required., • Additional languages considered an asset. Specific Competencies: • Strategic vision and business orientation., • Think Global, Act Local mindset., • Strong operational leadership and hands-on execution., • Ability to combine strategy and daily operations effectively., • Strong focus on guest experience and personalization., • Ability to influence and manage high-profile stakeholders., • Adaptability to multicultural environments. Technological Skills: • Proficiency in property management systems and operational software., • Advanced knowledge of Microsoft Office or Google Workspace., • Experience in data-driven operational decision-making. Skills Chain of Command: • Proactivity, • Analytical skills, • Results-oriented, • Interdepartmental integrator Competencies based on our values: • Excellence | We strive for excellence in everything we do, making it a habit, • Evolution | We are committed to constant improvement and innovation, • Honesty | We prioritise honesty and loyalty in everything we do, • Caring | We genuinely care for our guests, our team, our planet, and our resources, • Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: • Strong business orientation and strategic mindset., • Ability to work in international and multicultural environments., • Excellent interpersonal and communication skills., • Ability to manage multiple priorities simultaneously., • Willingness to travel as needed.

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

En ILUNION Hotels trabajamos día a día para construir un mundo mejor, donde todas las personas estén incluidas. Un proyecto espectacular que necesita gente como tú, cuyo talento y energía, nos impulsen para multiplicar lo que somos y lo que hacemos. Buscamos personas que estén alineadas con nuestro propósito y con nuestros valores. ¿Te consideras una persona comprometida, con ganas y crees que encajas en esta posición? ¡Esta es tu oportunidad! Podrás formar parte de nuestro equipo como Técnico Revenue Manager Senior CON CERTIFICADO DE DISCAPACIDAD (H/M/D) en nuestra sede Central. Algunas de tus principales funciones serán: • Analizar el precio de venta en relación con la competencia y establecer, en coordinación con su Director de departamento, la estrategia a implantar., • Controlar los canales de distribución de los hoteles así como configurar las estructuras tarifarias en las diferentes plataformas., • Comprobar que todos los sistemas están actualizados correctamente así como que todos los departamentos y canales de las compañías vendan según la estrategia establecida., • Apoyar a los hoteles en el análisis de la información y el desarrollo en relación con el Revenue Management., • Configurar, parametrizar y controlar las plataformas de conectividad desde nuestro PMS hasta las diferentes OTAs. Aspectos que necesitamos que tengas: • Formación específica en Revenue Management y Marketing On Line., • Conocimientos en técnicas de aplicación de Revenue Management así como de analítica de datos., • Conocimiento de programas específicos de gestión de Reservas., • Conocimiento de herramientas de gestión de canales de distribución. Conocimiento de Herramientas de BI., • Conocimiento de Herramientas tecnológicas de Gestión de las distintas líneas de ingresos de un hotel., • Experiencia del al menos 3 años en puestos similares., • Nivel Alto de Inglés., • Valorable: estar en disposición del certificado de discapacidad igual o superior al 33%. ¿Qué te ofrecemos? • Contrato de carácter estable., • Salario competitivo según perfil., • Podrás disfrutar de un buen ambiente de trabajo, con una gran oportunidad de desarrollo profesional y acceder a formación continua a cargo de la empresa para seguir desarrollando tanto tus hard como soft skills. ¡Tú diseñas tu futuro!, • Modalidad de trabajo híbrida: teletrabajo de 2 días a la semana., • Jornada completa con un horario de entrada y de salida flexible de lunes a jueves. Y, ¿los viernes? También contarás con flexibilidad horaria pero en jornada intensiva., • Jornada intensiva los meses de julio, agosto y semanas de Navidad., • Acceso a nuestro restaurante Foodie Box y comida subvencionada en 5€ por menú como ayuda a la manutención., • A través del Proyecto MyFlex, posibilidad de disfrutar de productos de retribución flexible: sociedad médica, guardería, comida, transporte y formación., • Servicio de Nutrición y Fisioterapia., • Desayuno gratuito en nuestro restaurante Foodie Box para dos personas el día de tu cumpleaños, • Descuentos y beneficios como empleado/a por pertenecer al Grupo ILUNION en vacaciones y viajes, espectáculos, cine, tecnología y electrodomésticos, artículos deportivos y miles planes más., • Y entre otras muchas cosas, ¡disfruta de nuestro Family Day ILUNION junto a tu familia! ¿Quiénes somos? Somos la primera cadena del sector en obtener el ✅Sello Europeo de Excelencia EFQM 700+, que otorga el Club de Excelencia en Gestión y reconoce nuestro modelo y gestión empresarial. Así como la primera compañía española que ha recibido el Premio de la Ética de la Organización Mundial del Turismo (OMT) por nuestro trabajo en el área de turismo accesible. Además, somos la primera compañía hotelera con espacios cerebroprotegidos. Estamos comprometidos con la Accesibilidad Universidad. 👀¿Quieres saber más? Pues sigue leyendo ⬇ 🚀¿Te animas a saber más? Sé el siguiente fichaje estrella para perseguir nuestro propósito! • “ILUNION pone en práctica el derecho a la igualdad de trato y oportunidades respetando la diversidad de género, discapacidad, edad, origen étnico, cultural o racial, estado civil, así como la identidad y orientación sexual de las personas que presenten sus candidaturas. A su vez, apostamos por una cultura inclusiva que reconoce y valora la diversidad."

Sobre la Empresa Con más de 35 años de experiencia, Seproser es una empresa de Facility Management and Services, comprometida con la excelencia en la gestión de servicios y soluciones integrales para clientes. Sobre el Rol Buscamos un/a Agente de Recepción para unirse a un equipo de recepción de un establecimiento hotelero en Madrid y contribuir a garantizar una experiencia excepcional para los huéspedes. Responsabilidades • Gestión de check-in, check-out y atención personalizada al huésped., • Resolución de reclamaciones y soporte en incidencias complejas., • Control de ocupación, asignación de habitaciones y gestión de reservas., • Coordinación con housekeeping, mantenimiento y otros departamentos., • Procesos de facturación, cobros y cierres de caja. Auditoría básica y tareas administrativas, • Cumplimiento de los procedimientos y estándares de calidad del hotel Funciones • Satisfacción de los huéspedes tanto en el área de ventas extras como en el área de satisfacción al huésped que se reflejará en el incremento de comentarios positivos en redes sociales., • Cumplimiento de sus funciones, así como su presentación personal., • Apoyar al director/a del establecimiento en la preparación de turnos del departamento. Cotejar y preparar las tarjetas de registro antes de la llegada del huésped. • Realizar check-in, check-out y cambios de apartamento de los huéspedes de acuerdo a los estándares del establecimiento., • Informar al departamento de Limpieza de los cambios de apartamento para su limpieza., • Imprimir las tarjetas de registro y key holder de las llegadas del día siguiente. Habilidades Requeridas Estudios mínimos Grado en Turismo o en su defecto FP en Alojamientos. Se valorará formación complementaria en atención al cliente o gestión hotelera. Experiencia mínima Entre 3 y 5 años Idiomas requeridos Inglés – C1 Conocimientos necesarios Competencias técnicas • Conocimiento y experiencia en software de gestión hotelera: Octopus, Cloudbeds, etc., • Manejo de Office 365 y Sharepoint, • Conocimientos de reservas, facturación y cierres de día., • Nivel alto de inglés. Se valorará el conocimiento de otros idiomas Habilidades Preferidas • Actitud: Persona responsable y organizada, resolutiva, con orientación al cliente, excelente trato personal, multitarea y capacidad de trabajo en equipo., • Liderazgo y orientación al equipo., • Excelentes habilidades comunicativas., • Capacidad para resolver problemas de manera rápida y eficaz., • Actitud proactiva, vocación de servicio y enfoque a la satisfacción del huésped., • Capacidad para trabajar en entornos dinámicos. Retribución y Paquete de Compensación Contrato estable según Convenio de Hospedaje de la Comunidad de Madrid. Salario acorde a la categoría y experiencia Oportunidades de desarrollo y formación interna. Ambiente de trabajo profesional, dinámico y colaborativo. Declaración de Igualdad de Oportunidades Seproser está comprometida con la diversidad y la inclusión en el lugar de trabajo.

Technology & Systems Analyst 📍 Madrid, Spain 🏢 VISTA Investments Europe 📊 Digital Transformation & Systems 👤 Working closely with the Director of Digital Transformation About VISTA Investments Europe VISTA Investments Europe is a hotel ownership and management company focused on acquisitions, development, construction, and operations across multiple hospitality brands. We operate a growing portfolio of properties and are actively strengthening our technology and systems infrastructure to support operational excellence and scalable growth. Role Overview We are looking for a motivated and hands-on Technology & Systems Analyst (2–4 years of experience) to support our Digital Transformation function. 👉 This role is ideal for a junior profile, ideally coming from consulting or an engineering background, with a strong interest in systems, processes, and digital transformation. 👉 This is a hands-on role, with real exposure to system implementations and operational processes in a dynamic hospitality environment. 👉 Please note: this is not a pure finance, accounting, or data analytics role. We are looking for candidates interested in systems, operations, and implementation. You will work closely with the Director of Digital Transformation and play a key role in supporting system integrations, gathering business requirements, coordinating vendors, and improving operational processes. This is a high-impact role with strong growth potential. Key Responsibilities • Track and follow up on ongoing technology initiatives, • Support implementation and optimization of core systems (ERP, procurement, finance, integrations), • Gather and document business requirements across teams, • Identify automation opportunities and efficiency improvements, • Translate business needs into functional specifications, • Coordinate with external vendors and technology partners, • Support integrations and troubleshoot system issues, • Assist in testing (UAT), validation, and go-live, • Document processes and support system governance What We’re Looking For • 2–4 years of experience, ideally in consulting, technology, systems, or business analysis roles, • 2–3 years in consulting (strategy, tech, or operations) OR a strong engineering background, • Experience in requirements gathering and system implementations, • Exposure to ERP systems (Business Central, NetSuite, SAP…) is a plus, • Experience working with vendors and external partners, • Strong analytical and problem-solving skills 🧠, • Ability to bridge business and technology, • Highly organized, proactive, and structured, • Comfortable in fast-paced environments, • Strong communication skills Nice to Have • Experience in hospitality, real estate, or multi-entity environments, • Basic understanding of APIs, integrations, or data flows, • Experience supporting finance systems, • Project coordination experience, • Strong interest in AI, automation, and emerging technologies Ways of Working 📍 Madrid office 🏢 Monday to Thursday: in-office 🏠 Friday: remote ✨ We are continuously exploring ways to increase flexibility in our working model Why Join VISTA Investments Europe? • Direct exposure to executive decision-making, • Ownership and responsibility from day one, • Involvement in real digital transformation projects, • High visibility across operations and leadership, • Strong growth path as the company scales #Hiring #MadridJobs #DigitalTransformation #BusinessAnalyst #Consulting #EngineeringJobs #TechCareers #ERPSystems #AI #Automation #HospitalityTech #NowHiring

Human Resources Business Partner (HRBP) ¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid y Londres, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, que destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total. Lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. GRUPO DERBY COLLECTION actualmente está en búsqueda de un Human Resources Business Partner (HRBP) para el Hotel Villa Real 5* y el Hotel Urban 5*GL Si te apasiona la hostelería, y quieres unirte a este a gran equipo, aplica a nuestra oferta. Misión del puesto: dar servicio y apoyo estratégico y operativo en materia de recursos humanos y gestión de personas a las unidades de negocio (hoteles) establecidas. Se responsabiliza de todas las operaciones del día a día de dicha unidad, así como de la comunicación directa con los empleados en cuestiones relativas al departamento RRHH. Se trata de un rol totalmente generalista. Reporta a: Director/a de RRHH y General Manager Cluster Hotel. Funciones: • Alinear estratégicamente la gestión de los Recursos Humanos de los hoteles con los objetivos y operativa de cada uno de los departamentos., • Promover los valores de la compañia en la cultura y actuaciones diarias., • Facilitar la comunicación y sinergias entre los diferentes departamentos., • Asegurar el cumplimiento de la normativa legal local y las políticas internas., • Nexo de unión y contacto directo de los empleados/as y la empresa para cualquier consulta en materia de recursos humanos y relaciones laborales., • Dar soporte a directores/as y jefes/as de departamento en todo lo relativo a gestión de personas, desde la comunicación con los miembros de los equipos hasta en la toma de decisiones relacionadas con la gestión de personal., • Entender perfectamente el negocio y el impacto que tiene en éste el colectivo que se gestiona., • Conocer a las personas que forman parte de los equipos, así como tener perfectamente identificadas sus competencias, habilidades y como estas pueden aportar a la organización., • Gestionar la administración de personal con el soporte del proveedor externo: gestión integral de nómina, contratos, prórrogas, altas, bajas…, • Gestionar los procesos de selección de forma íntegra, desde la publicación de la oferta hasta el onboarding de la persona seleccionada., • Participar en la formación del personal, desde la detección de las necesidades formativas junto con los responsables de departamento, hasta la coordinación de la actividad formativa y posterior seguimiento, así como la comunicación a Fundae a través del proveedor, si es necesario., • Coordinar todas las acciones necesarias en materia de Prevención de Riesgos Laborales, asegurando el cumplimiento de los protocolos y medidas de prevención, uso de los EPIs necesarios para cada puesto de trabajo, así como de mantener la documentación actualizada y los equipos informados en todo momento., • Realizar informes de recursos humanos (absentismo, costes de personal…) para la dirección del departamento y de los hoteles y tomar decisiones en base a datos y métricas. Requisitos: • Experiencia de 5 años en posiciones de recursos humanos, perfil generalista. Se valorará experiencia previa en el sector de la hostelería., • Necesaria experiencia en área de selección, perfiles hoteleros y corporativos y gestión de formación., • Valorable experiencia en negociaciones colectivas., • Formación universitaria específica relacionada con RRHH, RRLL, Psicología, Administración de empresas o Turismo., • Dominio del paquete Office, especialmente Excel., • Se valorará conocimiento de Sage., • Persona organizada, que sepa gestionar los tiempos, atenta a los detalles y con tolerancia a la presión en determinados momentos., • Vocación de servicio y clara orientación al cliente interno., • Capacidad de trabajar en equipo y buena comunicación., • Idiomas: imprescindible tener buen dominio del castellano y un nivel alto de inglés. Ofrecemos: • Incorporación inmediata., • Jornada laboral completa de lunes a viernes, con flexibilidad en los horarios de entrada y salida., • Salario competitivo acorde con experiencia y perfil profesional., • Excelente ambiente laboral en un equipo dinámico., • Programas de formación continua., • Sala comedor equipada para el personal., • Tarifas especiales Friends & Family y beneficios en todos los hoteles de nuestra colección., • Disponibilidad de anticipo de salario a tiempo real a través de la app Wagestream., • Club Benefits: podrás disfrutar de descuentos en marcas de reconocido prestigio en áreas como tecnología, viajes, moda, hogar y mucho más., • Retribución flexible (salud, tarjeta comida y transporte, formación, guardería)., • Seguro médico privado a precio colectivo. FACEBOOK: @DERBYHOTELSCOLLECTION INSTAGRAM: @DERBY_HOTELS TWITTER: @DERBY_HOTELS

Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes. Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing travel industry and the bespoke needs of our guests. We provide exceptional service in all our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations. Role purpose: The Director of IT SAP Infrastructure provides strategic, architectural, and operational leadership for the SAP ecosystems of Radisson Hotel Group (RHG) and Louvre Hotels Group (LHG), ensuring they remain simple, scalable, resilient, and technologically up to date. With significant strategic relevance and financial impact, this role drives the definition, rollout, and end-to-end management of IT products and solutions that underpin both Groups’ digital business strategies, particularly within Operations. Roles/Responsibilities: Key responsibilities include safeguarding the performance, availability, and maintainability of SAP platforms; evaluating and optimizing changes to the production environment to ensure they deliver stability, efficiency, and measurable business value; and ensuring coherent integration with external systems to maintain a unified and scalable architecture across RHG and LHG. As a bridge between technology, business stakeholders, and third-party partners, the Director ensures that external deliverables align with the five-year strategic plans and transformation agendas of both Groups. Through innovation, operational excellence, and strong governance, this role enables seamless integration across SAP and non-SAP applications, positioning RHG and LHG’s SAP ecosystems as technically robust, agile, and sustainable foundations for global operations and long-term growth. Strategic Leadership & Enterprise Architecture • Define and lead SAP platform and IT strategy aligned with RHG and LHG’s digital transformation roadmap, 5YP, and long-term business goals., • Architect scalable, resilient, and secure SAP solutions across hybrid and cloud environments, leveraging next-generation technologies., • Translate business objectives into robust SAP architectures that enable operational excellence and data-driven decision-making. Governance, Partnerships & Performance • Provide strategic oversight of SAP operations, ensuring excellence in delivery from internal teams and 24x7 vendor-supported environments., • Govern third-party contracts to meet RHG and LHG standards for compliance, quality, and service performance., • Act as RHG and LHG’s global ambassador for SAP, representing the organization with technology partners and alliances., • Establish and enforce architectural standards across SAP landscapes for consistency, security, and maintainability. Transformation & Continuous Improvement • Lead modernization initiatives to optimize SAP for scale, resiliency, and cost-efficiency., • Champion automation and proactive monitoring to maximize performance and minimize operational risk., • Identify and adopt emerging SAP technologies for migration, integration, and cloud optimization., • Foster a culture of continuous improvement, aligning SAP performance with evolving business outcomes. Program Execution & Business Alignment • Partner with Engineering and Program Management to deliver SAP transformation programs aligned to the 5YP., • Ensure project delivery excellence within scope, schedule, budget, and quality standards., • Provide executive-level governance through reporting, reviews, and early deviation detection., • Drive cross-functional collaboration across global teams to ensure strategic and operational alignment. Leadership & Influence • Lead and inspire high-performing SAP teams (direct managers and extended workforce), driving innovation, accountability, and operational excellence., • Serve as a trusted advisor to senior executives on SAP strategy, risk, and opportunities., • Build strong networks across business and technology functions to position SAP as a driver of organizational success., • Represent RHG and LHG externally as a thought leader in cloud-enabled enterprise transformation within the hospitality industry. Accountabilities: • Define and execute SAP & IT strategy aligned with the 5YP for RHG and LHG and digital transformation roadmap., • Architect and deliver scalable, resilient SAP cloud and hybrid solutions to future-proof enterprise systems., • Ensure smooth 24x7 SAP operations, overseeing vendors, contracts, and performance governance., • Lead SAP modernization, automation, and migration programs to improve resiliency, scalability, and cost efficiency., • Inspire high-performing teams and represent RHG and LHG externally as a thought leader in hospitality technology. Job requirements and qualifications: Location: • Madrid Language skills: • English fluency is a must Must have experience • SAP Technical Architecture, and infrastructure integration across complex enterprise environments., • SAP NetWeaver & System Administration – Deep expertise in SAP Basis / NetWeaver administration, including system monitoring, tuning, troubleshooting, and lifecycle management., • SAP Migrations & Upgrades – Proven success in planning and executing SAP system migrations, upgrades, and transformation programs at enterprise scale., • SAP & Cloud Operations – Strong background managing SAP landscapes across on-premises, hybrid, and cloud platforms, ensuring stability, scalability, and high availability., • Enterprise IT Consulting – 10+ years of experience as a technical specialist or consultant in enterprise environments, delivering complex SAP and IT solutions., • Software Development & Automation – Hands-on experience with modern programming and scripting languages (Python, Go, JavaScript, Ruby, etc.) to drive automation and operational efficiency., • Enterprise Architecture – Track record designing and implementing large-scale enterprise SAP and IT infrastructure solutions for FTSE 100 (or equivalent) global companies., • Big Data & Advanced Analytics – Familiarity with Big Data, Analytics, and Machine Learning platforms (Hadoop, Spark, Teradata, Redshift) to integrate with SAP environments., • International Experience – Minimum 10 years of international leadership experience managing global teams, vendors, and multi-regional SAP delivery. Desirable experience • Hospitality experience., • Broad knowledge of the entire SAP platform stack., • Functional experience with SAP, including SAP integration., • TMS Experience. Travel needs • Up to 30% Soft skills: • Strategic Vision – Ability to define, align, and communicate SAP/IT strategy with business transformation and customer needs., • Leadership & Influence – Inspire and guide high-performing teams, build trust across stakeholders, and influence decisions at Director/VP level., • Customer Orientation – Passion for customer success, service quality, and building long-term trusted relationships., • Communication Excellence – Strong interpersonal, verbal, and written communication; able to adapt messaging to technical, managerial, and executive audiences., • Collaboration & Teamwork – Strong team player, supportive and willing to share expertise across functions and partners., • Innovation & Change Management – Act as a change agent, driving SAP/cloud transformation, process optimization, and continuous improvement., • Performance & Accountability – Results-driven, efficient, and goal-oriented, ensuring delivery of commitments with measurable outcomes., • Sociability & Influence – Highly approachable, engaging, and capable of building strong networks internally and externally. Minimum education: • University Degree in Computer Science, Information Systems, Business Administration, or related field., • A recognized project management qualification is preferable. The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

En RVHotels , seguimos creciendo y buscamos un perfil de liderazgo 360º para uno de nuestros activos más emblemáticos: el RVHotels Golf Costa Brava , ubicado en el entorno privilegiado de Santa Cristina d'Aro. Este proyecto no solo requiere excelencia en la gestión hotelera, sino también una visión experta en eventos y logística gastronómica . Tu perfil encaja si... Tienes experiencia consolidada en la dirección de hoteles, preferiblemente con enfoque en el segmento Events & Leisure . Eres un/a líder versátil, capaz de gestionar la operativa de un hotel y, simultáneamente, la cocina central del grupo , garantizando la calidad y eficiencia en la producción. Dominas el arte de la hospitalidad en eventos , con sensibilidad especial para la organización y ejecución de bodas y celebraciones . Posees una visión estratégica comercial para potenciar tanto el alojamiento como el segmento de banquetes. Eres una persona organizada, con gran capacidad de análisis de costes y pasión por los estándares de calidad. Funciones principales: Gestión Integral: Liderar la operativa y administración del hotel bajo altos estándares de excelencia. Gestión de Cocina Central: Supervisar la producción y logística de la cocina central que da servicio a la cadena, optimizando procesos y costes. Especialista en Eventos: Coordinar y supervisar la realización de bodas y eventos, asegurando que cada detalle supere las expectativas del cliente. Liderazgo de Equipos: Gestionar, motivar y formar a los equipos de hotel y restauración. Estrategia Financiera: Control presupuestario, optimización de recursos y cumplimiento de KPI's de rentabilidad. Relación Corporativa: Reportar directamente a la Dirección General para la alineación de objetivos. Qué ofrecemos: Contrato indefinido en una posición estratégica y estable. Salario competitivo negociable según experiencia y valía profesional. Proyecto de Crecimiento: Liderar un hotel con un modelo de negocio híbrido (Hotel + Eventos + Cocina Central) en una empresa en plena expansión. Entorno Colaborativo: Formación continua y apoyo constante del equipo corporativo. Desarrollo Profesional: Oportunidades reales de ascenso dentro del grupo RVHotels.

POSITION SUMMARY Assistant Housekeeping Manager owns the guests experience in Staterooms, offering a seamless execution of premium service coordinating and overseeing Stateroom Attendants work. ESSENTIAL DUTIES AND RESPONSIBILITIES Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function. Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met Presents overtime needs to Housekeeping Director for final approval. Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details. Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Is aware of, and/or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries. Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously. Responsible for attending meetings, training activities, courses and all other work-related activities as needed. Responsible for Sanitation Logs, SQM Logs. Achieving ratings/targets that are set by the company. Perform inventories of linen, amenities etc. once a month or as often as needed. Conduct /oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. Creates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. Mentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement. On a regular basis, meets with their staff, reviews the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with staff to review guest comments to implement revisions and improvements. KPI’s assigned to position/department. Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations about personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. HIRING QUALIFICATIONS ·One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred). Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred) Knowledge of proper cleaning techniques, requirements and use of equipment. Knowledge of proper chemical handling. Ability to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards. Exceptional management skills in a multicultural and dynamic environment. Exceptional communication, problem solving, decision making and interpersonal skills. Superior customer service, teambuilding, and conflict resolution skills. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to communicate diplomatically with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing, and managing employees as they work. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Completion of high school or basic education equivalency needed. Language Requirements: Ability to speak additional languages such as Spanish, French, or German preferred.

Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 3-5 yrs background experience as Hotel Director/Hotel General Manager in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential Duties and Responsibilities: Effectively manages overall ship operations and guest experience. Achieves the highest levels of guest satisfaction under all circumstances, through effective responsiveness, follow through and the team’s ability to resolve issues. Ensures all inventory levels are appropriate per targets and operational requirements. Responsible for overall hotel department financial performance (expenses/revenue). · Actively displays a business ownership mentality when developing tactical plans to achieve financial targets. · Works from an entrepreneurial perspective to develop and implement new ideas for revenue and to improve operational efficiencies.

Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset. Qualifications: SHIPBOARD Employment type. 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead. Ability to speak additional languages, such as Spanish , French , Italian or German , is preferred Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods. Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Essential duties and responsibilities: Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts. Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations. Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged. Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew. Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals. Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

Property: SHA Mexico Location: Based in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations. Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results. Oversee financial performance, including budget execution, revenue management, cost control, and KPIs. Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed. Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. Ensure compliance with all legal, safety, health, environmental, and operational standards. Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. Experience with international ultra-luxury brands. Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: Fluent English and Spanish required. Additional languages considered an asset. Specific Competencies: Strategic vision and business orientation. Think Global, Act Local mindset. Strong operational leadership and hands-on execution. Ability to combine strategy and daily operations effectively. Strong focus on guest experience and personalization. Ability to influence and manage high-profile stakeholders. Adaptability to multicultural environments. Technological Skills: Proficiency in property management systems and operational software. Advanced knowledge of Microsoft Office or Google Workspace. Experience in data-driven operational decision-making. Skills Chain of Command: Proactivity Analytical skills Results-oriented Interdepartmental integrator Competencies based on our values: Excellence | We strive for excellence in everything we do, making it a habit Evolution | We are committed to constant improvement and innovation Honesty | We prioritise honesty and loyalty in everything we do Caring | We genuinely care for our guests, our team, our planet, and our resources Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: Strong business orientation and strategic mindset. Ability to work in international and multicultural environments. Excellent interpersonal and communication skills. Ability to manage multiple priorities simultaneously. Willingness to travel as needed.

Property: SHA Mexico Location: Based in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations. Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results. Oversee financial performance, including budget execution, revenue management, cost control, and KPIs. Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed. Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. Ensure compliance with all legal, safety, health, environmental, and operational standards. Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. Experience with international ultra-luxury brands. Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: Fluent English and Spanish required. Additional languages considered an asset. Specific Competencies: Strategic vision and business orientation. Think Global, Act Local mindset. Strong operational leadership and hands-on execution. Ability to combine strategy and daily operations effectively. Strong focus on guest experience and personalization. Ability to influence and manage high-profile stakeholders. Adaptability to multicultural environments. Technological Skills: Proficiency in property management systems and operational software. Advanced knowledge of Microsoft Office or Google Workspace. Experience in data-driven operational decision-making. Skills Chain of Command: Proactivity Analytical skills Results-oriented Interdepartmental integrator Competencies based on our values: Excellence | We strive for excellence in everything we do, making it a habit Evolution | We are committed to constant improvement and innovation Honesty | We prioritise honesty and loyalty in everything we do Caring | We genuinely care for our guests, our team, our planet, and our resources Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: Strong business orientation and strategic mindset. Ability to work in international and multicultural environments. Excellent interpersonal and communication skills. Ability to manage multiple priorities simultaneously. Willingness to travel as needed.

Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel Preferably: With SHIPBOARD Experience 2. 5yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

Property: SHA Mexico Location: Based in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations. Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results. Oversee financial performance, including budget execution, revenue management, cost control, and KPIs. Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed. Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. Ensure compliance with all legal, safety, health, environmental, and operational standards. Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. Experience with international ultra-luxury brands. Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: Fluent English and Spanish required. Additional languages considered an asset. Specific Competencies: Strategic vision and business orientation. Think Global, Act Local mindset. Strong operational leadership and hands-on execution. Ability to combine strategy and daily operations effectively. Strong focus on guest experience and personalization. Ability to influence and manage high-profile stakeholders. Adaptability to multicultural environments. Technological Skills: Proficiency in property management systems and operational software. Advanced knowledge of Microsoft Office or Google Workspace. Experience in data-driven operational decision-making. Skills Chain of Command: Proactivity Analytical skills Results-oriented Interdepartmental integrator Competencies based on our values: Excellence | We strive for excellence in everything we do, making it a habit Evolution | We are committed to constant improvement and innovation Honesty | We prioritise honesty and loyalty in everything we do Caring | We genuinely care for our guests, our team, our planet, and our resources Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: Strong business orientation and strategic mindset. Ability to work in international and multicultural environments. Excellent interpersonal and communication skills. Ability to manage multiple priorities simultaneously. Willingness to travel as needed.

Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 3-5 yrs background experience as Hotel Director/Hotel General Manager in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential Duties and Responsibilities: Effectively manages overall ship operations and guest experience. Achieves the highest levels of guest satisfaction under all circumstances, through effective responsiveness, follow through and the team’s ability to resolve issues. Ensures all inventory levels are appropriate per targets and operational requirements. Responsible for overall hotel department financial performance (expenses/revenue). · Actively displays a business ownership mentality when developing tactical plans to achieve financial targets. · Works from an entrepreneurial perspective to develop and implement new ideas for revenue and to improve operational efficiencies.

Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 3-5 yrs background experience as Hotel Director/Hotel General Manager in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential Duties and Responsibilities: Effectively manages overall ship operations and guest experience. Achieves the highest levels of guest satisfaction under all circumstances, through effective responsiveness, follow through and the team’s ability to resolve issues. Ensures all inventory levels are appropriate per targets and operational requirements. Responsible for overall hotel department financial performance (expenses/revenue). · Actively displays a business ownership mentality when developing tactical plans to achieve financial targets. · Works from an entrepreneurial perspective to develop and implement new ideas for revenue and to improve operational efficiencies.

Qualifications: Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment. Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin). Good working knowledge of Microsoft applications, Fidelio and hotel operating systems. Proactive approach to problem solving. Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts. Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship. Coordinates, organizes and supervises the front office operation. Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 3-5 yrs background experience as Hotel Director/Hotel General Manager in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential Duties and Responsibilities: Effectively manages overall ship operations and guest experience. Achieves the highest levels of guest satisfaction under all circumstances, through effective responsiveness, follow through and the team’s ability to resolve issues. Ensures all inventory levels are appropriate per targets and operational requirements. Responsible for overall hotel department financial performance (expenses/revenue). · Actively displays a business ownership mentality when developing tactical plans to achieve financial targets. · Works from an entrepreneurial perspective to develop and implement new ideas for revenue and to improve operational efficiencies.

Reportando a la propiedad, el/la candidato/a será responsable de la gestión y dirección de un edificio en Madrid que incluye un Club de miembros entre otros espacios supervisando su actividad. Misión del puesto: Basado en amplio conocimiento de F&B, luxury, hospitality y fine dining a nivel internacional. Desarrollará la estrategia de este nuevo negocio, asegurando la experiencia del cliente como los resultados financieros. A cargo de la implementación y excelencia operativa del proyecto. Entre otras funciones se encuentran: Asegurar el cumplimiento de los KPI´S y determinar los planes de acción a implementar en caso de posibles desviaciones. Implementar diferentes modelos de negocio que integra el edificio, garantizando el correcto funcionamiento de restaurantes, club, hotel y resto de actividades. Asegurar la motivación, implicación y buen hacer de los equipos tanto la atención al cliente como en el modelo de relación interna. Trabajar en estrecha colaboración con RRHH, finanzas, marketing para garantizar el desarrollo del negocio Desarrollara el plan de ventas y estrategia comercial junto con la propiedad para captar cliente a nivel internacional, tanto para el club como para el Hotel, asegurando el ADR objetivo. Gestión eficaz de la relación con los clientes. Desarrollo junto con DTR de Brand Marketing y penetración en el mercado Target. Y coordinando junto con el Director de Experiencia de Cliente y Eventos, el desarrollo de todas las activaciones y eventos de los negocios de Metrópolis. Responsable de gestionar los recursos materiales, económicos y humanos establecidos para cada uno de los espacios del club. Perfil del candidato: Más de 10 años de experiencia demostrable en puestos de responsabilidad de grandes proyectos de lujo Experiencia internacional en grandes ciudades y conocimiento de otros mercados. Fuerte orientación a la excelencia del cliente Fuertes habilidades de liderazgo y construcción de relaciones Experiencia en operación eficiente. Orientada a resultados Atención al detalle Orientado a la acción, impulsor de energía, dinámico e implementador. Alta calidad relacional y con capacidad de trabajar en equipos con compañeros. Inglés bilingüe, valorable otros idiomas

Region: Asia/EU– Hotel B2B Distribution Reports to: Global Account Management Director Location: Remote within Southeast Asia or Europe(supporting local office operations) Compensation & Benefits (ASEAN-Aligned) Variable Compensation: High performance-based distribution commission Annual performance bonus Role Overview As a senior commercial owner for the Asia-Pacific/Europe region, with a primary focus on Southeast Asia, this role drives hotel B2B distribution partnerships across ASEAN markets, while supporting growth in Australia, New Zealand, and selected North Asia markets (Japan, South Korea). You will manage and expand strategic relationships with leading regional OTAs, travel wholesalers, hotel groups, and cross-border travel service providers, delivering localized growth strategies, scalable partnerships, and sustainable revenue expansion across diverse Asia-Pacific markets. Key Responsibilities Develop and manage strategic partnerships across Southeast Asia, with expansion into Australia, New Zealand, Japan, and South Korea Own relationships with leading APAC OTAs (Agoda, Booking Holdings APAC, Trip.com Global), travel wholesalers (FCM Travel, Corporate Travel Management), regional hotel groups (Minor Hotels, Shangri-La), and cross-border travel platforms Lead the full commercial lifecycle: opportunity identification, negotiation, contracting, launch, and long-term account growth Act as a trusted advisor by understanding country-specific distribution dynamics, pricing sensitivity, and demand patterns across ASEAN and ANZ markets Design and execute Asia-Pacific regional sales strategies, translating annual targets into market-specific KPIs and consistently exceeding growth objectives Identify and solve key cooperation challenges, including localized services, inventory connectivity, API integration, and multi-currency settlement Track regional industry trends, competitor strategies, and regulatory developments (e.g., data privacy, visa policies), providing actionable insights for product localization and service optimization Collaborate closely with internal product, technology, operations, and finance teams to deliver scalable, localized distribution solutions Represent the company at major Asia-Pacific industry events (e.g., ITB Asia, Australian Tourism Exchange), strengthening regional brand presence Qualifications Bachelor’s degree or above in Business, Tourism, Marketing, or a related field; Master’s preferred 5+ years of experience in hotel B2B distribution in Asia-Pacific, ideally with leading OTAs or regional travel wholesalers Strong understanding of ASEAN hotel distribution models and the commercial differences across Southeast Asia, ANZ, and North Asia Fluent English (working language); proficiency in one or more regional languages (Japanese, Korean, Thai, Malay, Indonesian) is a strong advantage Proven ability to manage senior stakeholders and close high-value, multi-market partnerships Strong commercial judgment with the ability to translate localized market needs into scalable solutions Familiarity with hotel systems (PMS / CRS), API integrations, and regional payment flows (e-wallets, local transfers, multi-currency settlement) Valid work authorization in the target ASEAN country; willingness to travel regionally Career Development & Culture Clear growth path: Account Manager → Senior Account Manager → Regional Distribution Director Exposure to multi-market Asia-Pacific strategy and global accounts Performance-driven, flexible, and remote-friendly culture

Sobre la Empresa Con más de 35 años de experiencia, Seproser es una empresa de Facility Management and Services, comprometida con la excelencia en la gestión de servicios y soluciones integrales para clientes. Sobre el Rol Buscamos un/a Agente de Recepción para unirse a un equipo de recepción de un establecimiento hotelero en Madrid y contribuir a garantizar una experiencia excepcional para los huéspedes. Responsabilidades Gestión de check-in , check-out y atención personalizada al huésped. Resolución de reclamaciones y soporte en incidencias complejas. Control de ocupación, asignación de habitaciones y gestión de reservas. Coordinación con housekeeping, mantenimiento y otros departamentos. Procesos de facturación, cobros y cierres de caja. Auditoría básica y tareas administrativas Cumplimiento de los procedimientos y estándares de calidad del hotel Funciones Satisfacción de los huéspedes tanto en el área de ventas extras como en el área de satisfacción al huésped que se reflejará en el incremento de comentarios positivos en redes sociales. Cumplimiento de sus funciones, así como su presentación personal. Apoyar al director/a del establecimiento en la preparación de turnos del departamento. Dar seguimiento y elaboración de bitácoras en entregas de turno. Conocer las tarifas rack vigentes y tenerlas siempre disponibles. Cotejar y preparar las tarjetas de registro antes de la llegada del huésped. Realizar check-in, check-out y cambios de apartamento de los huéspedes de acuerdo a los estándares del establecimiento. Informar al departamento de Limpieza de los cambios de apartamento para su limpieza. Imprimir las tarjetas de registro y key holder de las llegadas del día siguiente. Habilidades Requeridas Estudios mínimos Grado en Turismo o en su defecto FP en Alojamientos. Se valorará formación complementaria en atención al cliente o gestión hotelera. Experiencia mínima Entre 3 y 5 años Idiomas requeridos Inglés – C1 Conocimientos necesarios Competencias técnicas Conocimiento y experiencia en software de gestión hotelera: Octopus, Cloudbeds, etc. Manejo de Office 365 y Sharepoint Conocimientos de reservas, facturación y cierres de día. Nivel alto de inglés. Se valorará el conocimiento de otros idiomas Habilidades Preferidas Actitud: Persona responsable y organizada, resolutiva, con orientación al cliente, excelente trato personal, multitarea y capacidad de trabajo en equipo. Liderazgo y orientación al equipo. Excelentes habilidades comunicativas. Capacidad para resolver problemas de manera rápida y eficaz. Actitud proactiva, vocación de servicio y enfoque a la satisfacción del huésped. Capacidad para trabajar en entornos dinámicos. Retribución y Paquete de Compensación Contrato estable según Convenio de Hospedaje de la Comunidad de Madrid. Salario acorde a la categoría y experiencia Oportunidades de desarrollo y formación interna. Ambiente de trabajo profesional, dinámico y colaborativo. Declaración de Igualdad de Oportunidades Seproser está comprometida con la diversidad y la inclusión en el lugar de trabajo.

Sobre la Empresa Con más de 35 años de experiencia, Seproser es una empresa de Facility Management and Services, comprometida con la excelencia en la gestión de servicios y soluciones integrales para clientes. Sobre el Rol Buscamos un/a Agente de Recepción para unirse a un equipo de recepción de un establecimiento hotelero en Madrid y contribuir a garantizar una experiencia excepcional para los huéspedes. Responsabilidades Gestión de check-in , check-out y atención personalizada al huésped. Resolución de reclamaciones y soporte en incidencias complejas. Control de ocupación, asignación de habitaciones y gestión de reservas. Coordinación con housekeeping, mantenimiento y otros departamentos. Procesos de facturación, cobros y cierres de caja. Auditoría básica y tareas administrativas Cumplimiento de los procedimientos y estándares de calidad del hotel Funciones Satisfacción de los huéspedes tanto en el área de ventas extras como en el área de satisfacción al huésped que se reflejará en el incremento de comentarios positivos en redes sociales. Cumplimiento de sus funciones, así como su presentación personal. Apoyar al director/a del establecimiento en la preparación de turnos del departamento. Dar seguimiento y elaboración de bitácoras en entregas de turno. Conocer las tarifas rack vigentes y tenerlas siempre disponibles. Cotejar y preparar las tarjetas de registro antes de la llegada del huésped. Realizar check-in, check-out y cambios de apartamento de los huéspedes de acuerdo a los estándares del establecimiento. Informar al departamento de Limpieza de los cambios de apartamento para su limpieza. Imprimir las tarjetas de registro y key holder de las llegadas del día siguiente. Habilidades Requeridas Estudios mínimos Grado en Turismo o en su defecto FP en Alojamientos. Se valorará formación complementaria en atención al cliente o gestión hotelera. Experiencia mínima Entre 3 y 5 años Idiomas requeridos Inglés – C1 Conocimientos necesarios Competencias técnicas Conocimiento y experiencia en software de gestión hotelera: Octopus, Cloudbeds, etc. Manejo de Office 365 y Sharepoint Conocimientos de reservas, facturación y cierres de día. Nivel alto de inglés. Se valorará el conocimiento de otros idiomas Habilidades Preferidas Actitud: Persona responsable y organizada, resolutiva, con orientación al cliente, excelente trato personal, multitarea y capacidad de trabajo en equipo. Liderazgo y orientación al equipo. Excelentes habilidades comunicativas. Capacidad para resolver problemas de manera rápida y eficaz. Actitud proactiva, vocación de servicio y enfoque a la satisfacción del huésped. Capacidad para trabajar en entornos dinámicos. Retribución y Paquete de Compensación Contrato estable según Convenio de Hospedaje de la Comunidad de Madrid. Salario acorde a la categoría y experiencia Oportunidades de desarrollo y formación interna. Ambiente de trabajo profesional, dinámico y colaborativo. Declaración de Igualdad de Oportunidades Seproser está comprometida con la diversidad y la inclusión en el lugar de trabajo.

Sobre la Empresa Con más de 35 años de experiencia, Seproser es una empresa de Facility Management and Services, comprometida con la excelencia en la gestión de servicios y soluciones integrales para clientes. Sobre el Rol Buscamos un/a Agente de Recepción para unirse a un equipo de recepción de un establecimiento hotelero en Madrid y contribuir a garantizar una experiencia excepcional para los huéspedes. Responsabilidades Gestión de check-in , check-out y atención personalizada al huésped. Resolución de reclamaciones y soporte en incidencias complejas. Control de ocupación, asignación de habitaciones y gestión de reservas. Coordinación con housekeeping, mantenimiento y otros departamentos. Procesos de facturación, cobros y cierres de caja. Auditoría básica y tareas administrativas Cumplimiento de los procedimientos y estándares de calidad del hotel Funciones Satisfacción de los huéspedes tanto en el área de ventas extras como en el área de satisfacción al huésped que se reflejará en el incremento de comentarios positivos en redes sociales. Cumplimiento de sus funciones, así como su presentación personal. Apoyar al director/a del establecimiento en la preparación de turnos del departamento. Dar seguimiento y elaboración de bitácoras en entregas de turno. Conocer las tarifas rack vigentes y tenerlas siempre disponibles. Cotejar y preparar las tarjetas de registro antes de la llegada del huésped. Realizar check-in, check-out y cambios de apartamento de los huéspedes de acuerdo a los estándares del establecimiento. Informar al departamento de Limpieza de los cambios de apartamento para su limpieza. Imprimir las tarjetas de registro y key holder de las llegadas del día siguiente. Habilidades Requeridas Estudios mínimos Grado en Turismo o en su defecto FP en Alojamientos. Se valorará formación complementaria en atención al cliente o gestión hotelera. Experiencia mínima Entre 3 y 5 años Idiomas requeridos Inglés – C1 Conocimientos necesarios Competencias técnicas Conocimiento y experiencia en software de gestión hotelera: Octopus, Cloudbeds, etc. Manejo de Office 365 y Sharepoint Conocimientos de reservas, facturación y cierres de día. Nivel alto de inglés. Se valorará el conocimiento de otros idiomas Habilidades Preferidas Actitud: Persona responsable y organizada, resolutiva, con orientación al cliente, excelente trato personal, multitarea y capacidad de trabajo en equipo. Liderazgo y orientación al equipo. Excelentes habilidades comunicativas. Capacidad para resolver problemas de manera rápida y eficaz. Actitud proactiva, vocación de servicio y enfoque a la satisfacción del huésped. Capacidad para trabajar en entornos dinámicos. Retribución y Paquete de Compensación Contrato estable según Convenio de Hospedaje de la Comunidad de Madrid. Salario acorde a la categoría y experiencia Oportunidades de desarrollo y formación interna. Ambiente de trabajo profesional, dinámico y colaborativo. Declaración de Igualdad de Oportunidades Seproser está comprometida con la diversidad y la inclusión en el lugar de trabajo.

Sobre la Empresa Con más de 35 años de experiencia, Seproser es una empresa de Facility Management and Services, comprometida con la excelencia en la gestión de servicios y soluciones integrales para clientes. Sobre el Rol Buscamos un/a Agente de Recepción para unirse a un equipo de recepción de un establecimiento hotelero en Madrid y contribuir a garantizar una experiencia excepcional para los huéspedes. Responsabilidades Gestión de check-in , check-out y atención personalizada al huésped. Resolución de reclamaciones y soporte en incidencias complejas. Control de ocupación, asignación de habitaciones y gestión de reservas. Coordinación con housekeeping, mantenimiento y otros departamentos. Procesos de facturación, cobros y cierres de caja. Auditoría básica y tareas administrativas Cumplimiento de los procedimientos y estándares de calidad del hotel Funciones Satisfacción de los huéspedes tanto en el área de ventas extras como en el área de satisfacción al huésped que se reflejará en el incremento de comentarios positivos en redes sociales. Cumplimiento de sus funciones, así como su presentación personal. Apoyar al director/a del establecimiento en la preparación de turnos del departamento. Dar seguimiento y elaboración de bitácoras en entregas de turno. Conocer las tarifas rack vigentes y tenerlas siempre disponibles. Cotejar y preparar las tarjetas de registro antes de la llegada del huésped. Realizar check-in, check-out y cambios de apartamento de los huéspedes de acuerdo a los estándares del establecimiento. Informar al departamento de Limpieza de los cambios de apartamento para su limpieza. Imprimir las tarjetas de registro y key holder de las llegadas del día siguiente. Habilidades Requeridas Estudios mínimos Grado en Turismo o en su defecto FP en Alojamientos. Se valorará formación complementaria en atención al cliente o gestión hotelera. Experiencia mínima Entre 3 y 5 años Idiomas requeridos Inglés – C1 Conocimientos necesarios Competencias técnicas Conocimiento y experiencia en software de gestión hotelera: Octopus, Cloudbeds, etc. Manejo de Office 365 y Sharepoint Conocimientos de reservas, facturación y cierres de día. Nivel alto de inglés. Se valorará el conocimiento de otros idiomas Habilidades Preferidas Actitud: Persona responsable y organizada, resolutiva, con orientación al cliente, excelente trato personal, multitarea y capacidad de trabajo en equipo. Liderazgo y orientación al equipo. Excelentes habilidades comunicativas. Capacidad para resolver problemas de manera rápida y eficaz. Actitud proactiva, vocación de servicio y enfoque a la satisfacción del huésped. Capacidad para trabajar en entornos dinámicos. Retribución y Paquete de Compensación Contrato estable según Convenio de Hospedaje de la Comunidad de Madrid. Salario acorde a la categoría y experiencia Oportunidades de desarrollo y formación interna. Ambiente de trabajo profesional, dinámico y colaborativo. Declaración de Igualdad de Oportunidades Seproser está comprometida con la diversidad y la inclusión en el lugar de trabajo.

Posicion: Director de operaciones Ubicación: Madrid Salario: €Negociable Buscamos un Director de Operaciones con sólida experiencia en hoteles y F&B, para liderar la operación integral de un proyecto lujo multi-outlet de alto nivel en España. El rol es altamente operativo, con liderazgo cercano y foco en la ejecución y el detalle. Estamos abiertos a candidatos españoles que quieran regresar a España para asumir esta oportunidad. La posición requiere experiencia en la gestión simultánea de múltiples unidades de negocio, garantizando estándares elevados de servicio y una experiencia de cliente excepcional. Responsabilidades principales • Liderar la operación diaria integral de un entorno hospitality multi-outlet luxury, • Asegurar la excelencia operativa y experiencia del cliente, • Gestión directa de equipos de 300+ personas, • Supervisión de estándares de servicio en entornos de lujo, • Coordinación entre los diferentes outlets, • Optimización de procesos, flujos operativos y eficiencia del negocio, • Implementación y seguimiento de KPIs operativos, • Acompañamiento de aperturas, reestructuraciones y mejoras operativas, • Rol de manager transversal, conectando las distintas áreas operativas. Perfil requerido • Experiencia previa como Director de Operaciones, Director de Hotel o rol similar, • Experiencia comprobada en F&B dentro de hoteles o en restaurantes de alto nivel, • Trayectoria en hoteles boutique, clubes privados o proyectos de luxury F&B, • Perfil muy operativo, cercano al equipo y al cliente, • Experiencia en entornos de lujo, • Inglés y español requeridos; otros idiomas son un plus, • Experiencia profesional en España previa o actual Posicion: Director de operaciones Ubicación: Madrid Salario: €Negociable Si deseas obtener más información sobre el puesto, por favor envíe su candidatura o su CV a . Conéctate con nosotros en redes sociales... Tweet us @COREcruitment

Hotel Director/Hotel General Manager background in a 4- or 5-star hotel.Preferably: With SHIPBOARD Experience.Additional languages is an advantage (Spanish, Italian, Portuguese, French, German).Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s

Technology & Systems Analyst 📍 Madrid, Spain 🏢 VISTA Investments Europe 📊 Digital Transformation & Systems 👤 Working closely with the Director of Digital Transformation About VISTA Investments Europe VISTA Investments Europe is a hotel ownership and management company focused on acquisitions, development, construction, and operations across multiple hospitality brands. We operate a growing portfolio of properties and are actively strengthening our technology and systems infrastructure to support operational excellence and scalable growth. Role Overview We are looking for a motivated and hands-on Technology & Systems Analyst (2–4 years of experience) to support our Digital Transformation function. 👉 This role is ideal for a junior profile, ideally coming from consulting or an engineering background, with a strong interest in systems, processes, and digital transformation. 👉 This is a hands-on role, with real exposure to system implementations and operational processes in a dynamic hospitality environment. 👉 Please note: this is not a pure finance, accounting, or data analytics role. We are looking for candidates interested in systems, operations, and implementation. You will work closely with the Director of Digital Transformation and play a key role in supporting system integrations, gathering business requirements, coordinating vendors, and improving operational processes. This is a high-impact role with strong growth potential. Key Responsibilities • Track and follow up on ongoing technology initiatives, • Support implementation and optimization of core systems (ERP, procurement, finance, integrations), • Gather and document business requirements across teams, • Identify automation opportunities and efficiency improvements, • Translate business needs into functional specifications, • Coordinate with external vendors and technology partners, • Support integrations and troubleshoot system issues, • Assist in testing (UAT), validation, and go-live, • Document processes and support system governance What We’re Looking For • 2–4 years of experience, ideally in consulting, technology, systems, or business analysis roles, • 2–3 years in consulting (strategy, tech, or operations) OR a strong engineering background, • Experience in requirements gathering and system implementations, • Exposure to ERP systems (Business Central, NetSuite, SAP…) is a plus, • Experience working with vendors and external partners, • Strong analytical and problem-solving skills 🧠, • Ability to bridge business and technology, • Highly organized, proactive, and structured, • Comfortable in fast-paced environments, • Strong communication skills Nice to Have • Experience in hospitality, real estate, or multi-entity environments, • Basic understanding of APIs, integrations, or data flows, • Experience supporting finance systems, • Project coordination experience, • Strong interest in AI, automation, and emerging technologies Ways of Working 📍 Madrid office 🏢 Monday to Thursday: in-office 🏠 Friday: remote ✨ We are continuously exploring ways to increase flexibility in our working model Why Join VISTA Investments Europe? • Direct exposure to executive decision-making, • Ownership and responsibility from day one, • Involvement in real digital transformation projects, • High visibility across operations and leadership, • Strong growth path as the company scales #Hiring #MadridJobs #DigitalTransformation #BusinessAnalyst #Consulting #EngineeringJobs #TechCareers #ERPSystems #AI #Automation #HospitalityTech #NowHiring

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Region: Asia/EU– Hotel B2B Distribution Reports to: Global Account Management Director Location: Remote within Southeast Asia or Europe(supporting local office operations) ~ High performance-based distribution commission Annual performance bonus ~ As a senior commercial owner for the Asia-Pacific/Europe region, with a primary focus on Southeast Asia, this role drives hotel B2B distribution partnerships across ASEAN markets, while supporting growth in Australia, New Zealand, and selected North Asia markets (Japan, South Korea). You will manage and expand strategic relationships with leading regional OTAs, travel wholesalers, hotel groups, and cross-border travel service providers, delivering localized growth strategies, scalable partnerships, and sustainable revenue expansion across diverse Asia-Pacific markets. com Global), travel wholesalers (FCM Travel, Corporate Travel Management), regional hotel groups (Minor Hotels, Shangri-La), and cross-border travel platforms Lead the full commercial lifecycle: opportunity identification, negotiation, contracting, launch, and long-term account growth Design and execute Asia-Pacific regional sales strategies, translating annual targets into market-specific KPIs and consistently exceeding growth objectives Identify and solve key cooperation challenges, including localized services, inventory connectivity, API integration, and multi-currency settlement data privacy, visa policies), providing actionable insights for product localization and service optimization Collaborate closely with internal product, technology, operations, and finance teams to deliver scalable, localized distribution solutions ITB Asia, Australian Tourism Exchange), strengthening regional brand presence ~ Bachelor’s degree or above in Business, Tourism, Marketing, or a related field; Strong understanding of ASEAN hotel distribution models and the commercial differences across Southeast Asia, ANZ, and North Asia ~ Fluent English (working language); proficiency in one or more regional languages (Japanese, Korean, Thai, Malay, Indonesian) is a strong advantage ~ Proven ability to manage senior stakeholders and close high-value, multi-market partnerships ~ Strong commercial judgment with the ability to translate localized market needs into scalable solutions ~ Familiarity with hotel systems (PMS / CRS), API integrations, and regional payment flows (e-wallets, local transfers, multi-currency settlement) ~ Account Manager → Senior Account Manager → Regional Distribution Director Exposure to multi-market Asia-Pacific strategy and global accounts Performance-driven, flexible, and remote-friendly culture

Property: SHA Mexico Location: Based in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations. Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: • Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience., • Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments., • Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness, • Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results., • Oversee financial performance, including budget execution, revenue management, cost control, and KPIs., • Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability., • Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed., • Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality., • Ensure compliance with all legal, safety, health, environmental, and operational standards., • Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: • Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields., • Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage., • Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role., • Experience with international ultra-luxury brands., • Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: • Fluent English and Spanish required., • Additional languages considered an asset. Specific Competencies: • Strategic vision and business orientation., • Think Global, Act Local mindset., • Strong operational leadership and hands-on execution., • Ability to combine strategy and daily operations effectively., • Strong focus on guest experience and personalization., • Ability to influence and manage high-profile stakeholders., • Adaptability to multicultural environments. Technological Skills: • Proficiency in property management systems and operational software., • Advanced knowledge of Microsoft Office or Google Workspace., • Experience in data-driven operational decision-making. Skills Chain of Command: • Proactivity, • Analytical skills, • Results-oriented, • Interdepartmental integrator Competencies based on our values: • Excellence | We strive for excellence in everything we do, making it a habit, • Evolution | We are committed to constant improvement and innovation, • Honesty | We prioritise honesty and loyalty in everything we do, • Caring | We genuinely care for our guests, our team, our planet, and our resources, • Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: • Strong business orientation and strategic mindset., • Ability to work in international and multicultural environments., • Excellent interpersonal and communication skills., • Ability to manage multiple priorities simultaneously., • Willingness to travel as needed.

Property: SHA Mexico Location: Based in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations. Job Purpose: The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. Main Duties & Responsibilities: • Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience., • Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments., • Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness, • Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results., • Oversee financial performance, including budget execution, revenue management, cost control, and KPIs., • Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability., • Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed., • Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality., • Ensure compliance with all legal, safety, health, environmental, and operational standards., • Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. Job Profile: • Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields., • Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage., • Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role., • Experience with international ultra-luxury brands., • Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions. Languages: • Fluent English and Spanish required., • Additional languages considered an asset. Specific Competencies: • Strategic vision and business orientation., • Think Global, Act Local mindset., • Strong operational leadership and hands-on execution., • Ability to combine strategy and daily operations effectively., • Strong focus on guest experience and personalization., • Ability to influence and manage high-profile stakeholders., • Adaptability to multicultural environments. Technological Skills: • Proficiency in property management systems and operational software., • Advanced knowledge of Microsoft Office or Google Workspace., • Experience in data-driven operational decision-making. Skills Chain of Command: • Proactivity, • Analytical skills, • Results-oriented, • Interdepartmental integrator Competencies based on our values: • Excellence | We strive for excellence in everything we do, making it a habit, • Evolution | We are committed to constant improvement and innovation, • Honesty | We prioritise honesty and loyalty in everything we do, • Caring | We genuinely care for our guests, our team, our planet, and our resources, • Happiness | We enjoy the journey,facing challenges with passion and enthusiasm Other Competencies and Skills Required: • Strong business orientation and strategic mindset., • Ability to work in international and multicultural environments., • Excellent interpersonal and communication skills., • Ability to manage multiple priorities simultaneously., • Willingness to travel as needed.

Posicion: Director de operaciones Ubicación: Madrid Salario: €Negociable Buscamos un Director de Operaciones con sólida experiencia en hoteles y F&B, para liderar la operación integral de un proyecto lujo multi-outlet de alto nivel en España. El rol es altamente operativo, con liderazgo cercano y foco en la ejecución y el detalle. Estamos abiertos a candidatos españoles que quieran regresar a España para asumir esta oportunidad. La posición requiere experiencia en la gestión simultánea de múltiples unidades de negocio, garantizando estándares elevados de servicio y una experiencia de cliente excepcional. Responsabilidades principales • Liderar la operación diaria integral de un entorno hospitality multi-outlet luxury, • Asegurar la excelencia operativa y experiencia del cliente, • Gestión directa de equipos de 300+ personas, • Supervisión de estándares de servicio en entornos de lujo, • Coordinación entre los diferentes outlets, • Optimización de procesos, flujos operativos y eficiencia del negocio, • Implementación y seguimiento de KPIs operativos, • Acompañamiento de aperturas, reestructuraciones y mejoras operativas, • Rol de manager transversal, conectando las distintas áreas operativas. Perfil requerido • Experiencia previa como Director de Operaciones, Director de Hotel o rol similar, • Experiencia comprobada en F&B dentro de hoteles o en restaurantes de alto nivel, • Trayectoria en hoteles boutique, clubes privados o proyectos de luxury F&B, • Perfil muy operativo, cercano al equipo y al cliente, • Experiencia en entornos de lujo, • Inglés y español requeridos; otros idiomas son un plus, • Experiencia profesional en España previa o actual Posicion: Director de operaciones Ubicación: Madrid Salario: €Negociable Si deseas obtener más información sobre el puesto, por favor envíe su candidatura o su CV a . Conéctate con nosotros en redes sociales... Tweet us @COREcruitment

Director of Engineering | Luxury Hospitality | Balearic Islands, Spain (Spanish Speaking) A rare opportunity to lead the engineering function for a high-profile, luxury resort in one of the Mediterranean’s most sought-after destinations. This is a pivotal leadership role, responsible for ensuring the seamless operation, maintenance and long-term performance of a complex, design-led asset. You will play a critical role in shaping the guest experience behind the scenes, where precision, reliability and attention to detail are non-negotiable. The Role You will take full ownership of the engineering and maintenance strategy across the property, leading a high-performing team and driving best-in-class standards across all technical services. Key responsibilities include: • Leading all engineering, maintenance and facilities operations across the resort • Ensuring full compliance with local regulations, health & safety, and brand standards • Managing preventative maintenance programmes to protect asset value and minimise downtime • Overseeing CAPEX projects, refurbishments and upgrades • Driving energy efficiency and sustainability initiatives • Managing budgets, costs and supplier relationships • Partnering closely with senior leadership to support overall operational excellence The Profile We require a commercially minded engineering leader who understands the demands of a luxury hospitality environment. • Proven experience as Director of Engineering (or similar) within luxury hotels or resorts • Strong technical background across MEP systems and hotel infrastructure • Experience managing large teams and complex operations • Commercially astute with strong budgeting and cost control capability • Hands-on leadership style with the ability to operate at both strategic and operational levels • Fluent Spanish is essential • EU work rights are highly advantageous Why This Role? This is an opportunity to join a flagship luxury asset where standards are exceptionally high, and the impact of this role is both visible and valued. You will be instrumental in maintaining and enhancing a property that is recognised for its quality, design and guest experience. For a confidential discussion, please get in touch with Nicky Harrison directly at with updated CV and cover letter, or apply via LinkedIn.

Region: Asia/EU– Hotel B2B Distribution Reports to: Global Account Management Director Location: Remote within Southeast Asia or Europe(supporting local office operations) ~ High performance-based distribution commission Annual performance bonus ~ As a senior commercial owner for the Asia-Pacific/Europe region, with a primary focus on Southeast Asia, this role drives hotel B2B distribution partnerships across ASEAN markets, while supporting growth in Australia, New Zealand, and selected North Asia markets (Japan, South Korea). You will manage and expand strategic relationships with leading regional OTAs, travel wholesalers, hotel groups, and cross-border travel service providers, delivering localized growth strategies, scalable partnerships, and sustainable revenue expansion across diverse Asia-Pacific markets. com Global), travel wholesalers (FCM Travel, Corporate Travel Management), regional hotel groups (Minor Hotels, Shangri-La), and cross-border travel platforms Lead the full commercial lifecycle: opportunity identification, negotiation, contracting, launch, and long-term account growth Design and execute Asia-Pacific regional sales strategies, translating annual targets into market-specific KPIs and consistently exceeding growth objectives Identify and solve key cooperation challenges, including localized services, inventory connectivity, API integration, and multi-currency settlement data privacy, visa policies), providing actionable insights for product localization and service optimization Collaborate closely with internal product, technology, operations, and finance teams to deliver scalable, localized distribution solutions ITB Asia, Australian Tourism Exchange), strengthening regional brand presence ~ Bachelor’s degree or above in Business, Tourism, Marketing, or a related field; Strong understanding of ASEAN hotel distribution models and the commercial differences across Southeast Asia, ANZ, and North Asia ~ Fluent English (working language); proficiency in one or more regional languages (Japanese, Korean, Thai, Malay, Indonesian) is a strong advantage ~ Proven ability to manage senior stakeholders and close high-value, multi-market partnerships ~ Strong commercial judgment with the ability to translate localized market needs into scalable solutions ~ Familiarity with hotel systems (PMS / CRS), API integrations, and regional payment flows (e-wallets, local transfers, multi-currency settlement) ~ Account Manager → Senior Account Manager → Regional Distribution Director Exposure to multi-market Asia-Pacific strategy and global accounts Performance-driven, flexible, and remote-friendly culture

Buscamos un Director de Operaciones con sólida experiencia en hoteles y F&B, para liderar la operación integral de un proyecto lifestyle multi-outlet de alto nivel en España. El rol es altamente operativo, con liderazgo cercano y foco en la ejecución y el detalle. Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud. Responsabilidades principales • Liderar la operación diaria integral de un entorno hospitality multi-outlet, • Asegurar la excelencia operativa y experiencia del cliente, • Gestión directa de equipos de 300+ personas, • Supervisión de estándares de servicio en entornos lifestyle y lujo, • Coordinación entre los diferentes outlets, • Optimización de procesos, flujos operativos y eficiencia del negocio, • Implementación y seguimiento de KPIs operativos, • Acompañamiento de aperturas, reestructuraciones y mejoras operativas, • Rol de manager transversal, conectando las distintas áreas operativasPerfil requerido, • Experiencia previa como Director de Operaciones, Director de Hotel o rol similar, • Experiencia comprobada en F&B dentro de hoteles o en restaurantes de alto nivel, • Perfil muy operativo, cercano al equipo y al cliente, • Experiencia en entornos de lujo y lifestyle., • Ingles y Español son requeridos. xcskxlj Otros idiomas son un plus Si deseas obtener más información sobre el puesto, por favor envíe su candidatura o su CV a . Conéctate con nosotros en redes sociales... #J-18808-Ljbffr

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Liderar un hotel con un modelo de negocio híbrido (Hotel + Eventos + Cocina Central) en una empresa en plena expansión. Oportunidades reales de ascenso dentro del grupo RVHotels. Liderar la operativa y administración del hotel bajo altos estándares de excelencia.

The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · bachelors’ degree preferred Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

Contrato laboral formativo para la obtención de la práctica profesional con una duración de 12 meses. Imprescindible tener titulo universitario obtenido en los últimos 3 años. As an HR Intern, your main mission will be to support the HR function in Iberia with administrative tasks as well as recruitment activities, in close cooperation with our HR Business Partner. You will also support our Managing Director with administrative tasks. RESPONSIBILITIES OF THE ROLE HR administration: Support Human Resources with the processing of employee payroll, update the payroll database with changes, and maintain payroll files. Support employees throughout the employee lifecycle (including onboarding and offboarding administration, preparation of HR-related documents, master data maintenance in the HR tool, and maintaining complete employee files in compliance with GDPR); provide ad hoc support as needed. Support Human Resources in the digitalization of personnel files (PeopleDoc project). Support global Human Resources projects and take ownership of small projects independently. Raise purchase orders and record invoices against budgets. Support the recruitment process. Keep up to date the public HR SharePoint for all the employees. Managing Director Assistant Coordinate agendas and plan the monthly Managing Committee meetings. Send Outlook invitations for the monthly “MH Iberia Call” virtual meeting and follow up by email to collect the topics to be shared. Support the administrative organization of Market Visits: travel and transfer arrangements, hotel bookings, and invoice/payment management. Organize trips to Maisons for VIP customers: planning, travel arrangements, budgeting, supplier management, and logistics. PROFILE Education: Graduate in Labour Relations/ Master en HR. Languages: Spanish and English. French is a plus. Professional experience & know how: Minimum 1 year of experience as a Management Assistant and/or in Human Resources, or in a related field. Results-driven mindset. Strong ability to organize and prioritize. Good communication skills. Ability to multitask. Strong interest in the Luxury / Wines & Spirits industry. Strong analytical skills. Proficiency in Excel. Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all.

Region: Asia/EU– Hotel B2B Distribution Reports to: Global Account Management Director Location: Remote within Southeast Asia or Europe(supporting local office operations) ~ High performance-based distribution commission Annual performance bonus ~ As a senior commercial owner for the Asia-Pacific/Europe region, with a primary focus on Southeast Asia, this role drives hotel B2B distribution partnerships across ASEAN markets, while supporting growth in Australia, New Zealand, and selected North Asia markets (Japan, South Korea). You will manage and expand strategic relationships with leading regional OTAs, travel wholesalers, hotel groups, and cross-border travel service providers, delivering localized growth strategies, scalable partnerships, and sustainable revenue expansion across diverse Asia-Pacific markets. com Global), travel wholesalers (FCM Travel, Corporate Travel Management), regional hotel groups (Minor Hotels, Shangri-La), and cross-border travel platforms Lead the full commercial lifecycle: opportunity identification, negotiation, contracting, launch, and long-term account growth Design and execute Asia-Pacific regional sales strategies, translating annual targets into market-specific KPIs and consistently exceeding growth objectives Identify and solve key cooperation challenges, including localized services, inventory connectivity, API integration, and multi-currency settlement data privacy, visa policies), providing actionable insights for product localization and service optimization Collaborate closely with internal product, technology, operations, and finance teams to deliver scalable, localized distribution solutions ITB Asia, Australian Tourism Exchange), strengthening regional brand presence ~ Bachelor’s degree or above in Business, Tourism, Marketing, or a related field; Strong understanding of ASEAN hotel distribution models and the commercial differences across Southeast Asia, ANZ, and North Asia ~ Fluent English (working language); proficiency in one or more regional languages (Japanese, Korean, Thai, Malay, Indonesian) is a strong advantage ~ Proven ability to manage senior stakeholders and close high-value, multi-market partnerships ~ Strong commercial judgment with the ability to translate localized market needs into scalable solutions ~ Familiarity with hotel systems (PMS / CRS), API integrations, and regional payment flows (e-wallets, local transfers, multi-currency settlement) ~ Account Manager → Senior Account Manager → Regional Distribution Director Exposure to multi-market Asia-Pacific strategy and global accounts Performance-driven, flexible, and remote-friendly culture

Sobre la Empresa Con más de 35 años de experiencia, Seproser es una empresa de Facility Management and Services, comprometida con la excelencia en la gestión de servicios y soluciones integrales para clientes. Sobre el Rol Buscamos un/a Agente de Recepción para unirse a un equipo de recepción de un establecimiento hotelero en Madrid y contribuir a garantizar una experiencia excepcional para los huéspedes. Responsabilidades Gestión de check-in , check-out y atención personalizada al huésped. Resolución de reclamaciones y soporte en incidencias complejas. Control de ocupación, asignación de habitaciones y gestión de reservas. Coordinación con housekeeping, mantenimiento y otros departamentos. Procesos de facturación, cobros y cierres de caja. Auditoría básica y tareas administrativas Cumplimiento de los procedimientos y estándares de calidad del hotel Funciones Satisfacción de los huéspedes tanto en el área de ventas extras como en el área de satisfacción al huésped que se reflejará en el incremento de comentarios positivos en redes sociales. Cumplimiento de sus funciones, así como su presentación personal. Apoyar al director/a del establecimiento en la preparación de turnos del departamento. Dar seguimiento y elaboración de bitácoras en entregas de turno. Conocer las tarifas rack vigentes y tenerlas siempre disponibles. Cotejar y preparar las tarjetas de registro antes de la llegada del huésped. Realizar check-in, check-out y cambios de apartamento de los huéspedes de acuerdo a los estándares del establecimiento. Informar al departamento de Limpieza de los cambios de apartamento para su limpieza. Imprimir las tarjetas de registro y key holder de las llegadas del día siguiente. Habilidades Requeridas Estudios mínimos Grado en Turismo o en su defecto FP en Alojamientos. Se valorará formación complementaria en atención al cliente o gestión hotelera. Experiencia mínima Entre 3 y 5 años Idiomas requeridos Inglés – C1 Conocimientos necesarios Competencias técnicas Conocimiento y experiencia en software de gestión hotelera: Octopus, Cloudbeds, etc. Manejo de Office 365 y Sharepoint Conocimientos de reservas, facturación y cierres de día. Nivel alto de inglés. Se valorará el conocimiento de otros idiomas Habilidades Preferidas Actitud: Persona responsable y organizada, resolutiva, con orientación al cliente, excelente trato personal, multitarea y capacidad de trabajo en equipo. Liderazgo y orientación al equipo. Excelentes habilidades comunicativas. Capacidad para resolver problemas de manera rápida y eficaz. Actitud proactiva, vocación de servicio y enfoque a la satisfacción del huésped. Capacidad para trabajar en entornos dinámicos. Retribución y Paquete de Compensación Contrato estable según Convenio de Hospedaje de la Comunidad de Madrid. Salario acorde a la categoría y experiencia Oportunidades de desarrollo y formación interna. Ambiente de trabajo profesional, dinámico y colaborativo. Declaración de Igualdad de Oportunidades Seproser está comprometida con la diversidad y la inclusión en el lugar de trabajo.