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About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, four restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of Call Center Agent: Four Seasons Hotel Madrid is looking for a Call Center Agent to join our team. This person will work within reservations department, and must have a commitment and passion, providing a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product. As a Call Center Agent you: You are a meeting point for all incoming calls. You are a supporting hand for all callers with their questions and requirements. You are a leading help for our guests to connect them with our departments or transfer information. Our Ideal Call Center Agent will have: We are looking for individuals that are highly motivated team players. This role has direct contact with guests and as such good communication skills are essential. This position does require an applicant with a flexible schedule, able to work in different shifts, weekends, and holidays. At least one years’ experience in a similar role within a five star luxury environment is preferred. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.” Department: Other Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

(english below) ¡Hola! Somos una empresa dedicada al turismo y organización de eventos en en varias ciudades de España. Ahora mismo estamos buscando a un nuevo talento, una persona dinámica, curiosa capaz de desempeñar un puesto híbrido, el cuál se realizará al 50% como monitor (guía) y 50% (como asistente general) 📌 ¿Qué harás? Guía turístico: Por una parte la persona adecuada contará con las capacidades para realizar tours y experiencias turísticas en la ciudad, por lo que el conocimiento de Madrid es indispensable. La mayoría de las actividades se realizarán en inglés, estas actividades se realizarán en diferentes horarios y también serán rotativos rotativos. Para esta parte es indispensable: - El dominio del inglés es imprescindible. - Conocimientos sólidos de Madrid (historias, leyendas, etc) - Buena disposición para seguir aprendiendo Asistente General: Por otra parte el trabajo fijo se realizará por las tardes a media jornada, ayudando en la logística de actividades y de la empresa en general. Esta parte se llevará acabo en la oficina. Para esta parte es indispensable: - Cualidades organizativas, ser una persona eficiente y eficaz. - Dominio de paquetería office y herramientas de internet. - Cualquier otra cualidad ya sea en ventas, marketing, redes, wordpress, diseño etc, será un plus. - El dominio del español e inglés para el trabajo es indispensable. 📌 El candidato/a además deberá: - Carisma y habilidades sociales imprescindibles para ambos - Papeles en regla para trabajar. - Y sobre todo buena actitud ya que se trabajará en equipo. 🎁¿Por qué trabajar con nosotros? 💡 Innovación & Creatividad – Diseñamos experiencias de viaje únicas y pioneras. 🌍 Ambiente internacional – Trabajarás con clientes y equipos de todo el mundo. 🤝 Colaboraciones TOP – Empresas como Google, Amazon y Netflix confían en nosotros. 🏡 Filosofía "From Travelers to Travelers" – Amamos lo que hacemos y queremos que disfrutes tanto como nuestros clientes. 📍 Ubicación inmejorable – Nuestra oficina está en el corazón de Madrid. ⏰ Jornada laboral – Parcial - Completa 💰 Salario Mensual – base + entre 10€ y 12€ por hora por actividad como monitor (guía) + comisiones 📩 ¿Te interesa? Envíanos tu CV y cuéntanos sobre ti y por qué serías el candidato ideal. ¡Te esperamos! 🚀 ¡Un saludo y hasta pronto! English Version Hello! We are a company dedicated to tourism and event organization in several cities across Spain. We are currently looking for new talent, someone dynamic and curious, capable of taking on a hybrid role that is 50% tour guide and 50% general assistant. 📌 What will you do? ** Tour Guide:** The right candidate should have the skills to lead tours and tourist experiences in the city, so knowledge of Madrid is essential. Most activities will be conducted in English, at various times, and on a rotating schedule. For this part, it is essential to have: - Fluency in English - Solid knowledge of Madrid (history, legends, etc.) - A willingness to keep learning ** General Assistant:** The fixed work schedule will be part-time in the afternoons, assisting with activity logistics and general company operations. This role will be carried out in the office. ** For this part, it is essential to have:** - Organizational skills and be efficient and effective - Proficiency in Office suite and online tools - Any additional skills in sales, marketing, social media, WordPress, design, etc. will be a plus - Fluency in Spanish and English for work 📌 The ideal candidate should also: - Have charisma and social skills for both roles - Possess legal work documentation - Maintain a positive attitude, as teamwork is essential 🎁 Why work with us? 💡 Innovation & Creativity – We design unique and pioneering travel experiences. 🌍 International Environment – Work with clients and teams from all over the world. 🤝 Top Collaborations – Companies like Google, Amazon, and Netflix trust us. 🏡 "From Travelers to Travelers" Philosophy – We love what we do and want you to enjoy it as much as our customers. 📍 Excellent Location – Our office is in the heart of Madrid. ⏰ Work Schedule – Part-time - Full-time 💰 Monthly base Salary + between €10 and €12 per hour for activities as a tour guide + commissions 📩 Interested? Send us your CV and tell us about yourself and why you would be the ideal candidate. We look forward to hearing from you! 🚀 Best regards and see you soon!

About the job Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: . Flexibility, Proactivity and liking to work by objectives; . Excellent communication skills; . Schedule Flexibility; . Training in Hospitality, Tourism or similar (preferential factor); . Sales skills (experience in reservation management or in the commercial area will be valued); . Experience in customer service (preferential factor); . Knowledge of German is a must; . Availability to carry out full-time face-to-face functions . Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: - Integration in a dynamic team, focused on a service of excellence - Remuneration compatible with the role - Continuous Training Plan to enhance career development - Access to the e-learning training platform - Possibility of functional, national and/or international mobility - Incentives and Benefits Plan - 40 hours per week Leisure: . Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; . Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: . Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you! Department: Management The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.