Head Receptionist
18 hours ago
Madrid
COYA is a globally renowned luxury lifestyle hospitality brand with venues in London (Mayfair & City), Monaco, Dubai, Abu Dhabi, Doha, Riyadh, Oman, Barcelona and Marbella. Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia. Born from the spirit of adventure, COYA celebrates Latin American culture through exceptional Peruvian cuisine, innovative cocktails, music, art and immersive experiences. We are currently looking for an experienced Head Receptionist to join our new opening in Ibiza. This is a seasonal position. About the Role As Head Receptionist , you will lead the Reception team and be the face of COYA, ensuring a seamless and elevated guest experience from first contact to farewell. You will oversee daily Reception operations, manage reservations effectively, and maintain exceptional service standards while maximising covers and guest satisfaction. Working closely with Operations and Reception Manager, you will lead by example on the floor, mentor your team, and consistently reflect the COYA brand in every interaction. About You • Proven experience as a Head Receptionist in a high-end or luxury hospitality environment • Strong leadership skills with experience managing, training and motivating teams • Excellent guest-facing presence with the ability to build rapport with VIPs and regular guests • Strong knowledge of reservations systems and running the book to maximise covers and revenue • Calm, professional and confident under pressure • Exceptional communication and organisational skills • Strong attention to detail and service standards • Ability to work in a fast-paced, high-energy environment • High level of written and spoken English & Spanish (additional languages are an advantage) • Impeccable personal presentation and brand awareness • A proactive, solutions-driven and service-led mindset We Take Care of Our People By • Offering a competitive salary • Providing xiphteb structured training and an interactive induction programme • Offering excellent discounts at some of the most prestigious restaurants • Creating a fun, supportive and high-performing work environment • Providing family meals while on shift • Offering opportunities to travel and work across COYA’s international locations • Supporting continuous development and internal progression - we truly believe in promoting talent from within If this sounds like the opportunity you are looking for and you would like to be part of our incredible COYA family, please apply with your CV and tell us why you are the perfect candidate for the role.
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