20 Best en uber Jobs in , Madrid (July 2026)

Customer Success Associate

2 days ago

Madrid

Short Description: We are looking for a driven individual to drive the relationship with our clients within our Customer Success Team, working closely with our Head of Customer Success to achieve hyper-growth objectives. Three Core Skills: (1) Problem resolution capacity with obsession to get things done, (2) Client obsession and strong communication skills, (3) Willingness to try new things and do whatever it takes! Language Requirements: Spanish + English C1 (nice to have) Location: Madrid, Spain Start date: August, 2026 ¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado. What makes Payflow unique? The 21st century is the start of the on-demand revolution. Booking an Uber takes 2 seconds from your phone. Ordering a Glovo takes 5 seconds. Starting your favorite series takes an instant on your TV. And now, accessing your salary can be the same. Payflow’s mission is simple - we aim to bring financial wellbeing to everybody through financial education and access to fair and socially responsible financial products - offering employees the revolutionary social benefit that allows them to access their earned wages instantly, rather than waiting until payday. In addition, our product Flexflow allows all employees to buy services and products with 25% savings, and therefore having up to 1.000 euros extra liquidity per year. • Is it challenging? Of course, yes., • Are we ready to do whatever it takes to make it happen? Yes - to the moon and beyond., • Want to be part of this amazing team? Join us! Ok, but what is the Customer Success Associate role about? Our Customer Success Associate will focus on ensuring we deliver exceptional service and value to our clients, resulting in strong engagement and satisfaction among their employees. Some of the key tasks include: • Define and implement client activation and engagement strategies., • Coordinate and lead communication events and webinars., • Provide day-to-day support to our clients, ensuring they maximize the value of our product., • Implement B2C communications with our end-users to drive engagement., • Introduce new initiatives that will enhance the client experience., • Manage client relationships, including addressing concerns and identifying opportunities for upsell., • Monitor client metrics and provide insights to improve overall satisfaction and retention., • Suggesting improvements in the way we work to enhance client outcomes. What do we offer? • Full-time contract of 25,000€ per year; with a base salary of 22,000€ + 3,000€ in variable, • The opportunity to join a fast-growing startup - we raised in 2025 a few months back 10M€ (total over 50M€+) to keep expanding!, • Plenty of room for personal and professional development., • A clear career plan so that if you perform well, you can get promoted fast., • Be part of one of the best 15 companies to work for in Spain., • Employee benefits (e.g. Payflow, Flexible Remuneration, Gym membership, and much more)., • A young and ambitious team that knows when to work but also when to have fun (company events, beers, etc.)., • 23 days of holidays + 3 additional days off for team building events. Sounds cool! What are we looking for? More than anything else, we are looking for someone excited to join us and help us reach our challenging objectives. We are working hard to reach our goals, and we expect you to do the same! This is a description of our ‘ideal candidate’: • 1-2 years experience in Customer Success or in client-facing roles (Sales, etc.), • Spanish speaking is a must. English is nice to have., • A strong entrepreneurial mindset and the drive to do whatever it takes. Ability to learn quickly, • Strong analytical skills, and familiarity with metric-driven objectives., • Excellent people and persuasion skills to engage stakeholders and achieve project objectives. xcskxlj, • Legal right to work in Spain, • Availability to travel The interview process will be the following: • Round 0: Quick call - Q&A so you can ask questions about Payflow and the role to make sure we’re on the same page, • First Round - 40 - 45 min. Benoit Menardo, Co-founder - understanding of previous experience, motivations to join Payflow and the start-up world and career expectations, followed by Customer Success practical cases from our day to day., • Second Round - 45 min - Avinash, Co-founder - deep dive into Payflow and the Customer Success Manager role, together with a full business case to test the key abilities that will make you successful as a Customer Success Manager at Payflow., • Thrird Round - 45 min - Adrián Hernández, VP Customer Success EU - last Q's on the fit side, followed by two business cases to test your analytical and commercial skills If you want to know more about how Payflow processes your personal data, click here: Payflow - Candidate Privacy Notice

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