Operation Regional Manager
1 day ago
Madrid
Service Club Academy is looking for a driven and detail-oriented Country Operations Manager- German Speaker to lead our training operations across Germany, Austria, and the Netherlands. In this role, you'll oversee a team of Operations Executives, ensuring smooth coordination, planning, and tracking of training sessions delivered by our freelance Session Leaders. You'll be responsible for ensuring operational excellence, hitting key performance indicators, and leading your team with clear goals, coaching, and data-driven decision-making. Ensure the successful fulfilment and delivery of all training sessions in the MEU (Germany, Austria, and the Netherlands) region. Guarantee strict adherence to all operational workflows, SOPs, documentation standards, and quality procedures. Monitor trainer coverage, session readiness, and day-to-day execution through the Operations Executives. Data-Driven Performance Management Own and track key performance indicators such as: Fulfilment Rate, Audit Scores, Net Promoter Score (NPS), Vendor Promoter Score (VPS), Knowledge Check Compliance and Knowledge Check Scores Use session, trainer, and learner data to identify gaps, trends, and improvement opportunities, Prepare and present regional performance reports to the Head of Operations regularly. Manage a team of Operations Executives Perform structured performance reviews Support their professional development and training HR – for recruitment, onboarding, and contract alignment Quality – for audit results, trainer feedback, and process improvements Product – to optimize training tools and tech platform usability Business Development – to prepare for new client launches or market expansions Excellent English and German communication skills, both written and spoken. Basic experience using Google Workspace or other business tools. Strong time-management and organizational skills. Extra day off – Celebrate your birthday with a paid day off! Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views. Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval). Wellness & social perks – Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork. Free coffee, tea, and drinks – Stay energized throughout the day.