Support Engineer - NP Group
hace 6 días
León
Senior Support Engineer Valladolid, Spain (Onsite) Long term freelance assignment - 6 month initially Role Overview We are looking for a Field Support Engineer to provide hands-on technical support across end-user devices, IT infrastructure and data centre hardware. You'll troubleshoot technical issues, support enterprise hardware, and work closely with infrastructure teams to ensure excellent service delivery. Key Responsibilities • Provide support for laptops, desktops, mobile devices, printers and peripherals., • Troubleshoot Windows, Microsoft 365, Active Directory and hardware/software issues., • Support data centre equipment including servers, racks, network devices, storage, power units and cabling., • Perform hardware installations, replacements and Smart Hands activities., • Manage Incidents, Problems, Changes and Assets in line with ITSM processes., • Work closely with infrastructure and engineering teams to resolve technical issues. Required Skills • 4+ years' experience in enterprise IT or field support., • Strong troubleshooting across end-user devices and hardware., • Experience supporting laptops, desktops, mobile devices, printers and peripherals., • Hands-on exposure to data centre hardware (servers, racks, network equipment, storage and cabling)., • Good understanding of ITSM processes (Incident, Problem, Change and Asset Management)., • Windows, Microsoft 365, Active Directory and ServiceNow (or similar ITSM tool)., • Excellent communication and customer service skills.