Night Auditor M/F - Montesol Experimental
10 days ago
Eivissa
ABOUT US Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE JOB We are looking for an experienced Night Auditor to join our dynamic team! Your missions will be the following : • Greet and assist all guest as soon as they come in ;, • Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services ;, • Ensure the check-in of potential late arrivals or apply our no-show procedure ;, • Respond to all guest questions and requests, offering a personalized service adapted to each request ;, • Ensure that a high level of customer service is always provided, respecting our quality standards ;, • In coordination with the Front Office Manager, deal with customer complaints ;, • Participate in the management of the hotel's general mailbox by replying and redirecting emails ;, • Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time ;, • Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant ;, • Ensure all equipment of the department is kept clean and in good working condition ;, • At night, ensure the daily End Of Day closing on Opera, control cash receipts ;, • Ensure rounds in floors/hotel, and report non-conformities ;, • Take charge of the hotel switchboard, inform customers, and redirect calls ;, • Ensure the good passage of instructions in the team as well as a good communication of information to the Housekeeping service ;, • Coordinate security at the front desk/reception in order to maintain a high level of safety for all our guests, hosts, goods and material, including key inventory and guest’s belongings. ABOUT YOU A Night Auditor is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated ; Flexibility to respond quickly and positively to a range of work situations ; Be well spoken with excellent communication skills ; Knowledge as well as abilities in other languages would be beneficial ; Attention to details and customer needs ; Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development ; Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. ; Attractive discounts in all our venues (cocktail bars, wine bars & restaurants) ; Corporate events.
