Hoteles globales jobs in Ibiza

Descripción de la empresa Sobre nosotros Nos encontramos en la búsqueda de un profesional para unirse a nuestro equipo de front office como Guest Experience Agent. Únete a nosotros para disfrutar de una oporunidad única de trabajar con dos marcas hoteleras únicas, que llegan a la idílica playa de Cala Llonga, en Ibiza. Mondrian Ibiza es un elegante país de las maravillas con 154 habitaciones y espacios públicos de diseño, incluyendo una amplia terraza con vistas a la bahía. Hyde Ibiza es un paraíso para los amantes de la gastronomía, inspirado en los festivales y un escaparate para la música y la vida nocturna; Tiene 401 habitaciones con texturas naturales y toques artesanales. Juntos, los hoteles suman 7 restaurantes y bares; Desde sushi de primera calidad hasta cocina balear del mar a la mesa. Descripción del empleo Cómo será tu día a día: · Dar la bienvenida a los huéspedes cuando llegan al hotel, proporcionarles información sobre los servicios disponibles y ayudarles con el proceso de registro. · Revisar las llegadas VIP para solicitar a cocina y F&B que se preparen las amenities. · Estar disponible para responder preguntas, resolver problemas y atender las necesidades de los huéspedes durante su estancia. · Manejar quejas y problemas de los huéspedes de manera eficiente y profesional, buscando soluciones y asegurándose de que los problemas se resuelvan satisfactoriamente. · Mantener registros precisos de la información de los huéspedes, sus preferencias y solicitudes especiales para garantizar una experiencia personalizada durante futuras visitas. · Mantener la confidencialidad en todo momento y ante cualquier demanda o atención prestada a un cliente, actuando siempre con absoluta discreción. · Promover los servicios y las ofertas especiales del hotel para mejorar la experiencia del huésped y fomentar la fidelidad del cliente. · Revisar los traces, comments y demás anotación de las reservas para poder cumplir con las expectativas de los huéspedes. · Estar al día de los eventos, grupos, llegadas, salidas e incidencias del día. · Enviar las prearrival letters. · Mantener una actitud positiva y prestar atención a los detalles durante todo el turno. · Conocer en profundidad todos los puntos de venta del hotel para poder proporcionar información precisa a los huéspedes. · Establecer una buena relación con clientes habituales o members ALL para que se sientan como en casa. Requisitos · Experiencia previa en atención al cliente, hospitalidad o roles relacionados. · Excelentes habilidades de comunicación, empatía y resolución de problemas. · Capacidad para gestionar múltiples tareas y atención al detalle. ·Inglés fluido, hablado y escrito. Información adicional ¿Qué esperamos de ti? Bajo la supervisión GEX & Concierge manager, como parte de la experiencia del huésped, se espera que proporciones un servicio amable, atento y profesional en todo momento. Esto implica anticipar las necesidades de los huéspedes, responder a sus preguntas y solicitudes de manera rápida y efectiva, y asegurarte de que se sientan cómodos y bienvenidos durante su estadía. Además, es importante mantener un entorno limpio y ordenado para garantizar una experiencia agradable. La cortesía, la empatía y la capacidad de resolver problemas de manera eficiente son habilidades clave para brindar una excelente experiencia al huésped. ¿Qué te espera? · Un paquete competitivo y muchas oportunidades de desarrollo. · Tipo de contrato: todo el año. · Únete a un grupo internacional innovador y de rápido crecimiento que se ha comprometido no sólo a construir nuevos hoteles, sino a construir una marca global. · La oportunidad de desafiar la norma y trabajar en un entorno creativo y gratificante. · Formar parte de un equipo al que le apasiona crear grandes experiencias hoteleras y construir una cartera de marcas. · En el Restaurante Interno se sirve almuerzo todos los días. · Grandes descuentos en todos los hoteles de Ennismore y descuentos especiales en numerosas empresas de la isla. · Muchas oportunidades para progresar y cambiar como parte de una familia global de marcas. · Tiempo libre extra para trabajar como voluntario en una de nuestras organizaciones benéficas asociadas. · Reuniones de equipo periódicas, desde nuestras actividades de equipo, hasta nuestra super fiesta fin de temporada; Trabajamos duro, ¡pero sabemos cómo pasarlo bien! · Un calendario anual de eventos sobre diversidad e inclusión que te ofrece oportunidades para aprender, celebrar y hacer un impacto positivo. Sleek & Sculptural Always at the heart of the most exciting cultural scenes in the world, Mondrian serves up innovation and creativity with it progressive forward thinking approach that plays with perspective and makes you dream, meaning both guests and locals alike can immerse themselves in the culture of each city it inhabits.

Hotel Brand: Six Senses Location: Spain, Ibiza Hotel: Ibiza (IBZSS), Cami Sa Torre 71, Portinatx, 07810 Job number: 127108 As Director of Marketing, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities As Director of Marketing, you will lead Marketing Department and plan the annual Marketing strategy to support Six Senses Ibiza business, creating a calendar of campaigns and events, developing an annual communication plan, optimizing Marketing budget and analysing market and competitors. The duties and responsibilities will include: Design and implement comprehensive marketing strategies to create awareness of the company’s business activities. Adjust the Marketing plan considering the above and formulate unique insights to better understand the consumer and contribute towards the overall business strategy. Supervise the Marketing department and providing guidance and feedback to other marketing professionals. Control Marketing budget and allocate resources amongst projects. Oversee Marketing team members responsible for various segments or projects (e.g., content, search engine optimization, advertising, email, branding, PR, social media) Produce ideas for promotional events or activities and organize them efficiently. Set annual KPIs and monitor department performance. Oversee the production of valuable content for the company’s online presence, editorial design and organizing the company’s publications. Build strong relationships with other departments to maximize ROI whilst ensuring deliverables are consistent with Six Senses quality standards. Build a healthy and motivating working environment and set regular meetings with other team members. Become the main referent for external parties such as media, third party agencies, stakeholders and potential clients and build strategic partnerships with them. Conduct general market research to keep abreast of trends and competitor’s marketing movements. Qualification To execute the position of Director of Marketing, you must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and including the following: Possess a minimum of 7 years total experience in hospitality or hotels sales setting, with direct supervisory experience over a Marketing team, or an equivalent combination of education and experience. More than 3 years’ experience in a senior sales role is preferred. I have knowledge of social media multi-platform management experience. Understanding of media, community and business contacts locally, regionally and internationally. Knowledge of production methods in graphic arts, printing, film, radio and television. And a portfolio of quality writing samples, projects, campaigns, etc. Fluent in English and good at Spanish. Valid Spanish Work permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Director of Marketing at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin... Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.

Hotel Brand: Six Senses Location: Spain, Ibiza Hotel: Ibiza (IBZSS), Cami Sa Torre 71, Portinatx, 07810 Job number: 122535 As Human Resources Coordinator, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions. Responsibilities In this role, I will support and assume responsibility for the efficient operation of the Human Resources department to provide exceptional products and services within brand operating standards. The key role is supporting the Human Resources team in the preparation and implementation of the resort’s Human Resources Plan including all aspects of HR Administration, such as employee onboarding and offboarding, maintaining employee records, ensuring Factorial app is updated in every Hosts’ profile, and ensuring compliance with legal regulations. I will assist in the development and implementation of HR policies and procedures to create a positive and engaging work environment for our team. I will assist PRL Coordinator in scheduling trainings with third party, arranging Medical Checks for new hosts with local partners. I will assist the Recruitment Manager and Director of Human Resources in the recruitment plan and host ratios, succession planning and career development plans (MDPs), conduct host satisfaction surveys, ensure job descriptions are up-to-date and relevant and maintain confidential host files. I will assist analyzing host turnover statistics and trends. Host facilities are my responsibility, along with the host restaurant (Fogons) and various other host activities. I will also champion the social and environmental activities in coordination with the Sustainability Manager, Training Manager and Training Coordinator. I will solve daily queries of Hosts related to Factorial, validating information and documentation in every Hosts profile. Sending Hotel / HR Announcements and important communications via Factorial and Email. By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will support and continually focus on talent management for our resort. Human Resources practices will be constantly assessed to remain relevant and effective. I will also support and champion the social and environmental activities in coordination with the Sustainability Manager and coordinate with the identified organizations to carry out all planned social responsibility initiatives. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security, fire, emergency, evacuation and crisis procedures will be maintained by myself and all hosts in line with brand and statutory requirements. An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest or client complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests and clients. Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the Director of Human Resources. By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will support and continually focus on talent management for our resort. Human Resources practices will be constantly assessed to remain relevant and effective. Qualification To execute the position of Human Resources Coordinator, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Business, preferably in Human Resources, Labour Relations or Hospitality Management and more than two years’ experience in a similar human resources role. In terms of human resources management, I have an intuitive sense for motivating people, a passion for excellence and an understanding of the sophisticated needs of luxury customers and the hosts who serve them. Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook and HRIS system. I have an excellent command of written and spoken English and Spanish. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities, and services. The above is intended to provide an overview of the role and responsibilities for a Human Resources Coordinator at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin... Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.