Office restaurante jobs in IbizaCreate job alerts

About the job ¿Cuál será tu misión? Como Recepcionista, serás responsable de atender las necesidades de los huéspedes a su llegada y salida así como de proporcionarles una experiencia excepcional en general durante su estancia, en línea con la visión y los valores del hotel sobre la satisfacción del cliente. ¿Qué tendrás que hacer? Recibir y completar el proceso de check-in de todos los huéspedes y grupos que lleguen de forma puntual y profesional, así como completar el proceso de check-out de los huéspedes y grupos que se marchen. Gestionar la asignación de habitaciones en función de las características de los huéspedes (VIP, tradicionales, nuevos clientes, etc.) con el departamento correspondiente. Gestionar si es necesario, y asegurarse de mantener a la recepción y al equipo directivo plenamente informados de las peticiones, consultas, quejas y/o sugerencias de los huéspedes, tanto de los huéspedes como de otros departamentos. Conocer todos los productos y servicios del hotel, tarifas, promociones disponibles y paquetes de descuento, así como los eventos especiales y VIP diarios. Conocer y comunicar los servicios disponibles en el hotel (tales como reservas en restaurantes) e información general sobre seguridad. Maximizar la ocupación de habitaciones con las mejores tarifas (esto incluye cerrar ventas y extranets si es necesario). Utilizar técnicas de up-selling (promocionar el programa de fidelización de la empresa y Rewards, otros destinos, comidas y bebidas, transporte e instalaciones del hotel). Gestionar las reservas de habitaciones de los huéspedes. Proporcionar información a los huéspedes sobre la propiedad y los alrededores (museos, monumentos), incluidos eventos especiales, lugares de interés, restaurantes, actividades, etc. en la ciudad. Responder a las solicitudes de los huéspedes de servicios o preparativos especiales (por ejemplo, transporte, reservas, limpieza en seco) organizándolos o identificando a los proveedores adecuados. Seguir las normas de la marca de la empresa. Asistir a otros departamentos, según sea necesario. Informar y proporcionar servicios nocturnos a los huéspedes (por ejemplo, llamada despertador). Gestionar los pagos de facturación y las operaciones de caja durante el turno de noche. Hacer rondas, comprobar si hay irregularidades, cerrar ventanas, puertas, etc. Responsable de los informes de auditoría nocturna. ¿Qué buscamos? *Contrato Temporal. *Incorporación Inmediata. Experiencia previa en el departamento de Front Office, preferiblemente en un hotel de tamaño y complejidad similares. Licenciatura o diplomatura en Dirección Hotelera o equivalente. Imprescindible dominio del idioma local y nivel alto de inglés. Conocimiento de varios programas informáticos (Microsoft Office, TMS, etc.) y sistemas de Front Office. Orientación al servicio al cliente. Flexibilidad para responder a diversas situaciones de trabajo. Gran capacidad de comunicación. Orientación comercial. Capacidad para trabajar de forma independiente y en equipo. ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorable Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa. Department: Reception The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

About the job Description ABOUT US The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Gran Hotel Montesol mixes history and modernity since 1933, being home for cosmopolitan travelers and seekers of unique experiences in Ibiza. It's 33 rooms and outstanding restaurant continue making history by welcoming international guests and locals to celebrate and share joy together. Mission ABOUT THE JOB We are seeking a Receptionist M/F to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following: Greet and assist all guest as soon as they come in. Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services. Respond to all guest questions and requests, offering a personalised service adapted to each request. Ensure that a high level of customer service is always provided, respecting our quality standards. In coordination with the Front Office Manager, deal with customer complaints. Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B). Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings. Participate in the management of the hotel's general mailbox by replying and redirecting emails. Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. Ensure all equipment of the department is kept clean and in good working condition. Profile ABOUT YOU A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental Group! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events. Department: Reception Language required: French. The company The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros, and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz. Our philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. This is what transcends time and creates a unique, trusting relationship with each and every client in The Experimental Group all around the world !

About the job Responsibilities Financial Responsibility for the day-to-day running of the allocated revenue centre with a particular emphasis on driving sales and business growth. Budget responsibility for the centre: delivery of cost of sales, labour, operational costs within given targets and expected figures. Full accountability to the Directors on financial controls and performance to deliver and exceed the budget targets and EBITDA. Overseeing the organisation, resources, operating procedures, cost controls. Reporting to the Directors of the business on operational effectiveness and variances in line with the business strategy and budget targets set by the Board. Responsible for the EPOS and FnB software usage in line with company protocols. Responsibility for cash-handling policy and procedure and ensuring that cash up and banking is done correctly every shift. Ensuring all stock count is done daily and weekly and reporting is accurate. Preparing and presenting weekly financial reports and analysis. Preparing operational data points to the Directors for reforecasting. Business Development Responsibility to execute the brand’s strategic brief at service level for the responsible revenue centre. Supporting and delivering the strategic brief on operational level, including but not limited to SOPs and SOSs for all departments within the business. Personally meet and interact with guests, follow up on guests’ issues and needs. Building loyal customer base by guest recognition, personal service within Park Chinois service model and ensuring all guests’ feedback and requirements are dealt with in a manner that protects the Company’s brand promise and interests. Supporting the Directors to develop culture that enhances Jul’s employer brand. Working with the senior management team to enhance Jul's reputation as a leading, globally recognised lifestyle brand in the luxury and global market. Be aware of the market and develop strategies for optimal results in line with ethos and revenue model within the overall guest experience and brand experience model. Leadership Leading with unchallenged integrity and ethics. Communicating and implementing the Juls’ vision and overall direction, as informed by the Directors. Delivering the operations plan for the responsible business area with clear targets, as defined by the Directors. Implementing all relevant structures (process, people, systems) as per Head of HR’s direction. Leading and developing a cohesive front of house team to support the delivery of the strategic aspirations. Managing, guiding and evaluating the work of the HoD’s and front of house divisions as a whole, according to organisational structure, roles and service briefs. Evaluating the success metrics of the team. Recruiting, mentoring, retaining and growing talent within the business. Legal Ensure all employees are trained and assessed to statutory and role requirements. Ensure all Health & Safety Regulations and Company policies are followed. Ensure all Food & Hygiene Regulations and Company policies are followed. Ensure all Fire Regulations and Company policies are followed Ensure all Eligibility to Work in the UK and immigration regulations are followed and Company obligations fulfilled. Ensure all Employment Law regulations are followed. Understanding of Local Authority regulations affecting the operation in order to fulfil the requirements within role responsibilities. Operational standards and procedures Ensure all aspects of the operations are in compliance with the Company standards, policies and procedures and all applicable laws and regulations. Assisting, supporting and developing all HoD’s on daily operational matters. Ensure all aspects of business operate efficiently (resources, people, and systems). Ensure all principles concerning service protocols are followed Ensure all reception and reservations procedures are followed Ensure all products served within expected standards and time. Ensure all items are within par levels to give uninterrupted service. Ensure all daily and weekly duties are completed and followed by everyone. Provide regular operations analysis to the Directors and PC Holding Office management team for the responsible business area. Adopt the Company philosophy of operational excellence by improving every aspect of the business. Management o In charge of leading, motivating and developing the team. o Ensure the operation is fully resourced to meet business requirements. o Building a cohesive and engaged with the vision front of house team for the responsible business area. o Ensuring the team works in accordance with Jul’s strategy and within established quality standards. o Implementing a structured way of working for the HoD’s and front of house team with clear lines of responsibility, accountability and reporting. o Ensuring all employees are fully trained to role requirements and training records are kept on file. o Ensuring all employees receive a structures skills assessment, performance and development reviews and weekly meetings. o Conducting regular reviews of operating practice to ensure an inclusive and supportive work environment and practice free of any bias. o Have regard for the health and well-being of employees. o Direct and supports the consistent implementation of Company initiatives. Accountability and performance measures o Achievement of Company’s P&L and strategic objectives. o Establishing the foundation for the Company culture and ongoing development of operations structure, systems and procedures to grow the business to full maturity. o Accountable for legal and statutory compliance. Statutory Duties Jul’s Code of Conduct sets out in brief, the responsibilities, behaviour, and work principles. This includes, but is not limited to: o Act in the best interest of the Company o Promote the success of the Company for the benefit of its members o Exercise independent judgement o Take ownership for all actions and outcomes o Exercise reasonable care, skills, and diligence o Avoid conflicts of interests o Not to accept benefits from third parties, i.e. monetary, gifts, etc.  o Declare an interest in a proposed transaction or arrangement Health and Safety & Staff Welfare 80k per year Department: F&B Management About you Language required: English. The company Every visit at jul’s restaurant is a unique experience, rich in emotion. This authentic place, with a thousand and one flavors will make you travel from Spain to Greece. The restaurant combines different atmospheres, decorations and lifestyles with textures, materials and colors from all horizons. Every corner of this place has its own universe, full of history.