Digital solutions staff service engineer (lab automation) (Arenas de Iguña)
hace 1 día
Arenas de Iguña
ppIntroduction Werfen is a growing, family‑owned, innovative company founded in 1966 in Barcelona, Spain. /pp¿Es usted el solicitante adecuado para esta ocasión? Descúbralo leyendo el resumen del puesto a continuación. /ppWe are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. /ppThrough our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. /ppWe operate directly in 30 countries, and in more than 100 territories through distributors. /ppOur Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. /ph3Overview /h3pThis position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Laboratory Automation Projects. /ppIt supports pre‑sales and project phases by providing technical expertise on automation architecture and feasibility. /ppIt standardizes and documents best practices, deployment guidelines, and troubleshooting procedures for automation solutions. /ph3Key Accountabilities /h3ulliStandardize and document best practices, deployment guidelines, and troubleshooting procedures for automation solutions. /liliSupport pre‑sales and project phases by providing technical expertise on automation architecture and feasibility. /liliLead continuous improvement initiatives focused on workflow optimization in laboratory automation environments (e.g., sample routing, processing time reduction). /liliInstall and configure the Digital Solutions Software. /liliIdentify and resolve issues affecting customer network working closely with the hospital's IT department. /liliPerform required technical training sessions. /liliRespond to and resolve client problems as they relate to technical software issues. /liliRefer more complex problems to RD and DF departments. /liliServe as liaison between the company and customers. /liliBuild customer relationships by keeping customers informed of how and when problems are resolved. /liliCarry out complex installs at client sites. /liliCreate Service related documentation. /liliAssist and mentor more junior members of the team. /liliLead projects to analyze and identify improvements of the Digital Solutions. /liliBe the technical referent for his/her product and also have experience with other products of the company. /li /ulh3Networking / Key Relationships /h3pTo be determined based on department needs, to include interactions such as: /pulliCooperating with the rest of the Digital Solutions Service team /liliDevelopment and QA teams /liliLocal Service teams /liliLocal Marketing teams /liliWW Marketing Product Managers /liliWW Service PPSO (Product Privacy and Security Officer) /li /ulh3Minimum Knowledge Experience Required /h3ulliEducation: Engineer, Computer Science or other Technical degree. /liliExperience: More than 10 years of experience in technical service with at least 3 of them in a Senior position. /li /ulh3Additional Skills / Knowledge /h3ullibNetworking /b: Inter‑network troubleshooting, network creation and definition, advanced network hardware understanding, evaluate and identify possible network issues and bottlenecks. /lilibOperating Systems /b: Advanced scripting, OS hardening configuration, installation, boot and partitions troubleshooting, advanced OS cybersecurity. /lilibDatabases /b: PL/SQL programming and scripting, define disk usage and database schema, cloud databases configuration, connectivity and usage, capacity planning. /lilibVirtualization /b: Virtualization strategy planning, networking, monitoring and security definition, cloud virtualization design and definition. /lilibCloud /b: Cloud architecture design, platform management, E2E solutions in the cloud, automation, performance testing, analytics definition. /lilibCommunication Protocols /b: Complex protocol integration definitions, mapping, unit conversion, transformation configurations. /lilibApplication/Web Servers /b: LAMP applications design and definition, capacity management, server optimization and automation, basic programming understanding, backup and recovery strategy definition. /lilibCybersecurity /b: IT support cybersecurity strategy, risk management, customer support cybersecurity process definitions. /lilibHardware /b: Hardware architecture definition, relation with virtualization and cloud requirements. /li /ulh3Skills Capabilities /h3ulliMentoring and motivating regional teams through remote and onsite support of Laboratory Automation projects. /liliStrong understanding of laboratory automation workflows and system integration. /liliHands‑on experience with laboratory automation systems and track solutions in clinical environments. /liliExperience with system integration protocols and data flows between automation systems, middleware, and LIS. /liliAdvanced problem‑solving skills in hybrid environments (software + hardware + network + lab operations). /liliCapability to lead technical discussions with hospital IT, lab managers, and external automation vendors. /liliAbility to work autonomously as technical lead on complex automation deployments and escalations. /liliExperience working in multi‑vendor environments (e.g., analyzers, automation lines, LIS, middleware). /liliExcellent communication skills and fluency in English (written and spoken) is mandatory. /liliBe self‑motivated, take initiative and be willing to lead technical presentations and discussions with affiliates and end‑users in hospitals and laboratories. /liliCustomer‑orientated background and able to work in a fast‑paced environment. /li /ulh3Travel Requirements /h3pAvailable to travel internationally at least 25% of the time. /p /p #J-18808-Ljbffr