AGV Technical Support Engineer Intern (Mandarin and Spanish speaking) - Hikrobot
4 days ago
Madrid
About Hikrobot Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions. Location Based in Madrid, Spain (frequent travel across EU required) About the Role We are looking for a 6-month full time motivated Technical Support Engineering Intern to join our Pan-European team at Hikrobot. You will assist in the deployment, integration, and support of our autonomous mobile robotics (AMR) and material handling systems. This role offers hands-on experience with cutting-edge robotics technology and direct exposure to real-world customer projects across Europe. Key Responsibilities 1 Key Responsibilities 1. Project Deployment & Commissioning • Assist in on-site installation, configuration, and testing of AMR and robotics systems under supervision., • Support the configuration of navigation maps, charging points, and basic system interfaces., • Help with integration tasks related to customer WMS/MES/ERP systems. 2. Technical Support & Troubleshooting • Provide remote and on-site support to help diagnose hardware, software, and network issues., • Assist in analyzing navigation errors, task scheduling problems, and system alerts., • Collaborate with senior engineers and R&D teams to document issues and support product improvements. 3. Customer Training & Enablement • Support the delivery of training sessions to customers and partners on system operations and basic maintenance., • Help prepare and update user manuals, troubleshooting guides, and technical documentation. 4. Operations Monitoring & Optimization • Assist in monitoring fleet performance metrics such as system uptime, battery status, and alert frequency., • Support senior engineers in analyzing operational data and proposing basic improvements. 5. Cross-Functional Collaboration • Work closely with regional service teams and global R&D to support customer needs., • Help collect and organize customer feedback for internal review., • Assist in coordinating with logistics and local service partners as needed. 6. Travel Requirement • Willingness to travel (~50–60%) across EU countries to support project deployments and on-site activities. Qualifications Required: • Currently pursuing or recently completed a Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or a related field., • Basic understanding of robotics, automation, or logistics systems (academic projects or internships are a plus)., • Familiarity with concepts such as navigation, sensors, or basic networking is a plus., • Strong communication skills and a willingness to learn and work in a team environment., • Fluent in English; Mandarin is a plus., • Basic knowledge of one or more European languages (German, French, Dutch, Italian, etc.)., • Exposure to WMS/MES/ERP systems or PLCs through coursework or projects., • Interest in the warehousing and logistics sector (3PL, e-commerce, automotive, etc.). By submitting your application, you acknowledge and agree that Hikrobot may process your personal data for recruitment purposes in accordance with applicable GDPR requirements.