Luxury food jobs in Spain

• Full-time

Pastry Chef - Six Senses Ibiza

Hosco

As Pastry Chef, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Operational Ownership In this role, I will support the Executive Chef and assume responsibility for the efficient operation of the Culinary department. I will play a pivotal role in crafting delectable pastries, desserts, and baked goods that not only delight our guests' palates but also align with our commitment to our values, sustainability and wellness. By keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering, I will continually focus on the rejuvenation of the culinary experience. Purchasing practices will meet the requirements of the Six Senses nutrition and sustainability platforms, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses control and hygiene standards. Guidance is provided to relevant kitchen hosts on standard portion control and appealing presentation of all dishes. I will constantly monitor the final product prior to serving to guests, plus I will make appropriate suggestions and recommendations to resort management for improvements within the food operation. I will conduct regular training sessions to enhance the skills of the pastry team in line with sustainability and wellness principles. Create options for guests with dietary restrictions, allergies, or specific wellness preferences. I will research and implement sustainable practices in pastry production, following Six Senses procedures and standards, such as reducing food waste, energy conservation, and responsible sourcing and collaborating with local farmers and suppliers to procure seasonal and eco-friendly ingredients. An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest complaints, I will effectively carry out service recovery to the satisfaction of guests. My constant interaction with and provision of support to and communication with other departments is intrinsic to the smooth functioning of the operation. I will perform any additional duties given to me by the Executive Chef. As Pastry Chef, I will support the Executive Pastry Chef on the management and development of all Pastry Hosts within the partie through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure daily attendance registers are maintained and that hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times. Regular on-the-job training will be conducted plus I will ensure kitchen hosts attend other designated training courses. I will appoint the best candidate for vacancies and recruit internally where possible. We have some options of accommodation - shared & competitive price Transportation from some areas of Ibiza island to the hotel Mission Wellness Activities Six Senses Ibiza Benefits Skills and Experience To execute the position of Pastry Chef, I have the required qualifications, technical skills and more than five years’ experience in a similar role in luxury hotels with proven results. I possess a minimum of a Diploma in Culinary Arts or similar. I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit. In terms of the frontline kitchen management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources and to manage through influence. Technical skills include advanced MS Office platform, plus I have an excellent command of written and spoken English with some knowledge of the local language and customs. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment. Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.

3 days agoIbiza

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• Full-time

Revenue Manager

Hosco

En Cap Vermell Grand Hotel nos encontramos en búsqueda de un Revenue Manager, el/la cual tendrá como objetivo principal maximizar los ingresos del hotel en función de la demanda prevista. Tus principales funciones serán: - Implementar estrategias de gestión de ingresos y procesos para nuestros clientes, con el fin de optimizar y maximizar nuestros ingresos. - Identificar nuevas oportunidades de ingresos. - Proporcionar informes diarios, semanales y mensuales. - Optimizar y ampliar los acuerdos de distribución. - Actuar como consultor general de desarrollo de negocios - Desafío y la influencia sobre el hotel para mejorar el nivel de servicio y las normas de funcionamiento. - Construir y mantener fuertes relaciones de trabajo con el equipo del hotel (cliente). - Fomentar la cultura de gestión de ingresos. Descuentos dentro del Grupo - Experiencia previa de al menos 2 años en revenue management. - Capacidad de análisis. - Experiencia en la industria de hostelería. - Actitudes comerciales y clara orientación a resultados. - Necesitarás excelentes habilidades y capacidad de organización. - Perfil analítico. Proactividad e iniciativa Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.

3 days agoCanyamel

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• Full-time

Recepcionista hotel 5* GL

Hosco

En Cap Vermell Grand Hotel estamos buscando incorporar a un/a Recepcionista a nuestro equipo para el inicio de la temporada 2024. Formarás parte del departamento de front office siendo responsable de proporcionar a nuestros huéspedes un servicio personalizado y profesional siguiendo nuestras políticas y procedimientos. Funciones principales como recepcionista: - Procesos de Check in/out - Prepara el material necesario para la bienvenida de los clientes (llaves de habitación, etc...). - Solucionar las incidencias y peticiones - Coordinación con el resto de los departamentos. - Realizar labores propias de la facturación y cobro. - Arqueos de caja. Buscamos una persona con una clara vocación de servicio que nos ayude a ofrecer una atención personalizada a nuestros clientes. La persona adecuada debe tener: - Experiencia previa en hoteles de 4 y 5*. - Imprescindible inglés avanzado. Alemán valorable. - Orientación al cliente y trabajo en equipo. - Dominio de herramientas informáticas. - Disponibilidad para trabajar en turnos rotativos. Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.

5 days agoCanyamel

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• Full-time

Groups & Events Sales Manager - Six Senses Ibiza

Hosco

Duties and Responsibilities Vision and Values As Groups & Events Sales Manager, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Operational Ownership Leads all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Proactively participates in sales activities to grow awareness for the resort as a MICE destination. Activities include sales calls, local entertainment, FAM trips, and trade shows. Proactively solicit local and regional accounts for business including corporates, incentive houses, and DMCs. Conduct site visits and follow up with potential clients. Responsible for maximum profits in sales of room revenue, food, beverage and hire space for all corporate groups and events, including up-sell opportunities with clients to ensure highest possible margins for the resort. Takes full ownership of executing all aspects of the sales funnel from awareness to confirmation and contract signed, including drafting proposals, contracts, and client correspondence, including for all group room and catering revenue. Maintain trace files for follow-up on leads. Produce tracing procedures, solicitation procedures, evaluation of room revenue and catering sales. Responsible for producing weekly and monthly booking reports for groups room revenue and catering sales. Provide accurate, complete, and effective handovers to the Group and Events Sales Executive after contract to ensure a seamless experience. Verify VIP daily arrivals to ensure priority room assignment for visiting FAM trips and clients for all MICE clients. Work closely with the marketing team on opportunities across collateral, social media, and third-party marketing opportunities. Maintain good, positive, collaborative relationships with other departments across the hotel including Front of House, F&B, and Finance. Proactively communicate with the DOS and DOSM in terms of group pace, pick-up, and conversion, highlighting issues and opportunities where necessary taking full accountability for the business and pipeline lifecycle. Host pre-meeting with clients pre-event with F&B Events Operations Manager to introduce the operations team and coordinate last minute details. Responsible post event to close PM accounts and ensure all events are paid on time and with correct payment details and amounts as contracted. Proactively follow up with clients post event for feedback. Join weekly BEO meetings where needed to support Groups and Events Sales Executive. To strictly adhere to LQA standards and guest comments. To use multiple platforms, including our Six Senses App, at the same time while managing various pieces of information To be flexible in own schedule between mornings, evenings and/or night shifts, including weekdays, weekends, festive days and/or any other as per operational needs. To perform any additional tasks given by Sales Director or Sales & Marketing Director. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services. Skills and Experience To execute the position of Groups & Events Sales Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality, Groups & Events Management, Hotel or Business Management and more than two years’ experience in a senior groups and events role. I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit. In terms of Groups & Events Sales Management, I have an intuitive sense for driving business, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost control. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS and CRM platforms. I have an excellent command of written and spoken English with some knowledge of the local language and customs. Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.

6 days agoIbiza

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• Full-time

Head of Travel Sales

Hosco

Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for highly energetic, motivated and organized Head of Travel Sales to join the pre-opening team at SLS Barcelona . The Head of Travel Sales is responsible for proactively generating new business for Groups and Transient in line with the hotel budget, to meet and exceed monthly revenue goals in rooms and food & beverage. They provided account management for new and existing accounts and, with the sales team, prospect and handling of accounts from within the local, regional, and international markets, as well as, the preparation and execution of action plans, negotiation of rates/contracts and qualifying customers. Job Description What you'll do... Lead hotel’s sales efforts with key leisure and group market accounts, focusing on customer relationships to achieve optimum market share. Solicit business to exceed budgeted revenue goals through telephone solicitation, e-commerce, face to face sales calls, outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, site inspections, written communications including offer letters and rate contracts. Respond and track all leads through all sources, secure bid opportunities through direct contact, e-mail, and telephone. Obtain up to 50-75 new key-prospects, on a weekly basis. Develop and maintain knowledge of market trends, competition, and customers. Responsible for the annual RFP process working closely with the Ennismore and Accor sales teams. Responsible for familiarization trips from specialist market segments – Corporate Buyers, MICE, entertainment, etc. Assist in implementing ad hoc and tactical promotions relating to direct sales segments. Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction. Participates in groups and pre-convention meetings (when appropriate), trainings and other sales-related meetings. Work with event, sales, and revenue teams to ensure maximum revenue is driven during week days, weekend periods, special occasions such as National Holidays and Festive periods. Work with other departments within the hotel and key contacts at Global Sales office locations to provide quality service to customers. Work with catering team to develop an outdoor catering market. Meet or exceed personal and team sales solicitation call goals based on a minimum of 5 daily appointments per person covering existing and prospective accounts. Invite clients to the hotel for entertainment, lunches, tours, and site inspections according to set weekly targets. Complete a daily/weekly/monthly log of all key activities and complete weekly reporting schedule to the Director of Sales. Create trade show and industry meetings calendar together with Direct of Sales for themselves and the team, which will require travel. Attend trade shows, workshops, sales blitzes community events and industry meetings. Develop a complete knowledge of company and sales policies, procedures, and SOP’s, and ensure knowledge of and adherence to those policies by the sales team. Be able to conduct a professional and thorough site inspection of the property. Develop a full working knowledge of the operations of the hotel, including Events, Food and Beverage, Banqueting, Guest Services, Revenue & Reservations. Together with sales team, develop strategic marketing plans to sell assigned room segments as part of the annual business plan. Create and maintain a Transient Business database according to SLS hotels standards. Support the maintenance of the Sales Departmental expense budgets. Together with the DoS, recruit, direct, manage, train and counsel Business Travel Sales Oversee Sales management, coordinators, and representatives in absence of the Director of Sales Assist the Director of Sales in the recruitment and hiring of the sales team. Qualifications What we are looking for... At least two (2) + years of experience working in Hotel Sales, or equivalent industry experience preferably in an upscale or lifestyle brand hotel Bachelor’s degree preferred. Extensive knowledge of selling strategies and the ability to meet goals. Able to utilize property adopted systems for booking, tracking, forecasting, and executing optimal selling strategies. Demonstrated ability to understand customer requirements and translating these into sales solutions. Track record of developing long term relationships and contacts. Proficient in Windows Office: Word, Excel, PowerPoint, Publisher, etc. Exceptionally strong ability to communicate in English and Spanish, both orally and in writing, with guests and team members, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. Additional languages are welcome. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Strong work ethic and self-starter who is a team player and comes with a can-do attitude. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

6 days agoBarcelona

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• Full-time

Assistant Director of Finance

Hosco

Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Assistant Director of Finance to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Finance, the Assistant Director of Finance directs the day-to-day operations of the accounting team, assuring that a highly productive and well trained team is always maintained. The Assistant Director of Finance assures the accuracy, consistency, and timeliness of the financial reporting and accounting functions while providing information and assistance to the Director of Finance.. Job Description What you'll do... Responsible for overseeing all accounting/finance duties and management reporting for multi-site Hotel, food and beverage venues including but not limited to: full cycle month end closes, financial statement preparation, complex account analysis, reconciliation, as well as budgeting and forecasting for Hotel, Restaurants and Bars, and Recreation Ensuring data integrity and accuracy as well as development and documentation of system controls, operational procedures and business process improvements Supporting the implementations and upgrades of all front of house systems Maintain balance sheet analysis on a monthly basis with full supporting Investor reporting, payroll entries, coordination of year end audits, consolidations, and will work on special projects as needed Supervise, manage and mentor their staff in all areas of accounting including but not limited to technical training, professional development and conducting and delivering performance reviews Ensure compliance of budgets and cost controls; and will also be responsible to train venue Managers in financial accounting as needed Ensure all legal, treasury, and tax documentation is properly maintained and secured, and that all statuary and fiscal reporting requirements are satisfied, which includes any governmental requirements for permits and licenses Ensuring hotel’s compliance to all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items. We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Qualifications What we are looking for... University degree with emphasis in Accounting, Business, Finance or Economics is required Experience in Hospitality, Restaurants and Nightlife Accounting preferred Three to five (3-5) years accounting experience including 3 or more years at supervisory/management level, preferably in an upscale or lifestyle brand hotel Strong knowledge of International Financial Reporting Standards Proven team leader with a high level of energy and motivation with a proven track record of living the company's values An intermediate understanding of hotel system such as Opera if preferred and proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

6 days agoBarcelona

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• Full-time

Director of Group Sales

Hosco

Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22 neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for a high-energy, experienced and dedicated Director of Group Sales to join the pre-opening team at SLS Barcelona . The Director of Group Sales proactively generates new business and provides account management for new and existing accounts. They will work collaboratively with the sales team to meet and exceed monthly revenue goals as well as prepare and execute action plans, negotiating rates/contracts and qualifying customers. Job Description What you'll do... Manage a basis of hotel’s top national and international key accounts. Proven track record in developing new markets and meeting sales objectives. Meet the qualitative and quantitative objectives that are denoted for their functions. Must be able to accurately forecast sales revenue streams. Prospect on a daily, weekly basis. Maintain, prospect, independently solicit and book business. Responsible for the correct blocking and distribution of rooms, meeting rooms, event spaces and common areas of the hotel. Identifies and interprets market demand, its fluctuation and its suitability to our product and our strategies. Develop, create, and maintain customer relationships to achieve optimum market share. Identify, qualify, solicit and pursue prospective group & meeting business from free market information, purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participate in conducting customer interviews and preparing customer call analysis report. Ability to interpret a variety of instructions in written, oral, diagram, or schedule from. Read, analyze, and interpret contracts, addendums, technical procedures, and governmental regulations. Solicit group business directly and jointly with others through the preparation, execution and completion of Action Plans. Manage the hotel's RFP process/rate negotiations according to rate structure and guidelines. Always maintain product knowledge including all relevant rate structures and promotional offers. Provides the short-, medium- and long-term vision for the achievement of the revenue objectives under its responsibility in the Groups segment. Prepares, contributes, controls, supervises, and directs all the necessary information for the continuous development of the tasks entrusted for the proper management of income generation and its subsequent planning in the Groups segment. Ensures the information entered in the necessary systems are updated, correct and flow properly at all times to facilitate the work of the team and the rest of the members of the areas affected by their work. Within established parameters, quote and negotiate prices with customer representative confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close transaction. Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest's services. Prepare weekly, monthly, quarterly, and annual reports as required by procedural guidelines. As directed, compile and input market intelligence information to the Sales Information Management System. As directed, when necessary, participate in trade shows, conventions and promotional events within the hotel, the industry and customer organizations. Achieve established room nights and revenue as outlined by the agreed upon goals. Qualifications What we are looking for... Minimum of three (3) years of experience managing or leading hotel sales, or equivalent industry experience preferably in an upscale, luxury or lifestyle brand hotel. Bachelor’s degree preferred. Must have experience in developing and maintaining high level of customer service in a sales team. Selling skills above the industry average, well versed in prospecting, rate and contract negotiating, business planning and telephone sales. Exceptionally strong ability to communicate in English and Spanish, both orally and in writing, with guests and team members, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. Additional languages are welcome. Dynamic, proven leader demonstrating entrepreneurial spirit, innovative thinking, change leadership and focus on coaching and team motivation. Proficient in Windows Office: Word, Excel, PowerPoint, Publisher, etc. Ability to multitask, work in a fast-paced environment and have a high level attention to detail Strong work ethic and self-starter who is a team player and comes with a can-do attitude. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

6 days agoBarcelona

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• Full-time

Director of Food & Beverage - Six Senses Ibiza

Hosco

Hotel Brand: Six Senses Location: Spain, Ibiza Hotel: Ibiza (IBZSS), Cami Sa Torre 71, Portinatx, 07810 Job number: 119811 Share: Apply Click here if you think this job is inappropriate. Duties and Responsibilities Vision and Values As Director of Food & Beverage, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Wellness I will fully embrace, implement and safeguard the overall Wellness philosophy, concepts and programs such as Sleep with Six Senses, Eat With Six Senses and Grow With Six Senses. All aspects of these wellness and initiatives will be adopted and implemented throughout the operation and its strategic planning and development. As one of the pillars of Wellness, I will safeguard the Eat With Six Senses program and make sure that this program and all other nutritional brand initiatives are fully embraced within the Food & Beverage department. All aspects of these wellness and nutrition initiatives will be adopted and implemented throughout the operation with particular focus on growing or making our own products. Sustainability Sustainability is at the core of everything we do at Six Senses. As Director of Food & Beverage, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the outlets to maintain a harmonious and sensitive approach to our environment and cultural surroundings. Operational Ownership In this role, I will assume full responsibility for the efficient operation of the Food & Beverage department to provide exceptional product and service within brand operating standards. By keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering, I will continually focus on the rejuvenation of the culinary experience. Menus and wine lists will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. Purchasing practices will meet the requirements of the Six Senses nutrition and sustainability platforms, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards. An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests. My constant interaction with and provision of support to and communication with other departments is intrinsic to the smooth functioning of the operation. I will perform any additional duties given to me by the General Manager. Administration Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted, as instructed by the General Manager. Quality Six Senses guidelines and standards of service and operation will be adopted and followed by all Food & Beverage hosts so that our performance benchmarks are maintained and exceeded. Product and service standards are continually reviewed through my physical presence in all outlets on a regular basis. Service and product maintenance issues are promptly rectified. All activities within the department will be carried out ethically, honestly and within the parameters of local law. Financial Performance In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. Payroll costs will be minimized by maximizing the productivity and efficient scheduling of hosts. Each outlet’s operational budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. People Management As Director of Food & Beverage, I am responsible for the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times. General In this role, I will behave in a professional manner at all times and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. Skills and Experience To execute the position of Director of Food & Beverage, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Diploma in Catering or Business and more than five years’ experience in a similar role. I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit. In terms of frontline food and beverage management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources and to manage through influence. Technical skills include advanced MS Office, POS, Reservations, Event Booking and Outlook platforms, plus I have an excellent command of written and spoken English with some knowledge of Spanish. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin... Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether. Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.

6 days agoIbiza

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• Full-time

Group Sales Manager-USA

Hosco

JOB SUMMARY Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Conducting Daily Sales Activities that Achieve Department Goals • Responds to incoming group and transient opportunities for the property that are outside parameters of the . • Manages departmental budget, including group and transient sales. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Uses sales resources and administrative/support staff effectively. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new group and transient business to achieve personal and property revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Monitors same day selling procedures to maximize room revenue and control property occupancy. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Maximizes total hotel revenue by working closely with Rooms and Catering departments. Providing Exceptional Customer Service to all Guests and Customers • Supports customer loyalty to company by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports customer service standards and property’s brand standards. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company. Additional Sales and Marketing Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Participates in and practices daily service basics of the brand. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

12 hours agola Vila de Gracia, Barcelona

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• Full-time

Spa Therapist

Hosco

En Cap Vermell Grand Hotel estamos buscando un/a terapeuta de SPA para incorporarse a nuestro equipo al inicio de la temporada 2024. Inspirado en la cultura local, la calma y la serenidad, Serenitas SPA ofrece una amplia y exclusiva variedad de masajes, tratamientos faciales y corporales, así como rituales de belleza únicos de la mano de expertos terapeutas. ¿Cuáles serán las principales funciones que realizarás en tu puesto? - Realizar tratamientos a los clientes garantizando los más altos estándares de higiene, limpieza, profesionalidad y seguridad hacia el cliente. - Recibir al cliente antes de cada tratamiento en el área de relajación y acompañarle al mismo lugar una vez finalizado el tratamiento. - Acompañar y guiar a huéspedes y clientes por las instalaciones, áreas de taquillas, saunas, duchas, área de relajación, etc.... - Mantener la limpieza y el orden de las instalaciones del SPA y Fitness Centre. - Conocer todos los tratamientos que se ofrecen y las promociones que se ofrecen en un cada momento. - Mantener un amplio inventario de todos los productos necesarios (productos de belleza, algodón, agua destilada, cera, espátulas, sábanas, toallas, bolsas de residuos y toallas, etc.…) en el SPA y Fitness Centre., para realizar todos los servicios, asegurando su constante disponibilidad y orden. - Estar actualizado sobre las últimas tendencias en el sector en cuanto a tratamientos corporales, faciales, masajes y servicios de uñas. - Proveer información acerca de productos, servicios e instalaciones del SPA y Fitness Centre y promover activamente las ventas. - Tener un completo y profundo conocimiento de las instalaciones, productos y servicios que brinda el Spa y el Fitness Centre. - Llevar a cabo la facturación y el cobro al cliente. - Mantener el orden y la actualización de los archivos físicos y electrónicos. La persona adecuada debe tener: - Formación en estética y masajes. - Imprescindible inglés. Se valorarán otros idiomas. - Experiencia en hoteles de 5* desarrollando funciones terapeuta y masajes. - Alta orientación al cliente, detallista, capacidad de resolución y proactividad. Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.

4 days agoCapdepera

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