Trabajos mallorca en ArmillaCrear alertas

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The Product Manager for the SIDRA Inventory Tools team is responsible for facilitating delivery, enabling team performance, and ensuring the execution of SIDRA’s roadmap in alignment with key stakeholders such as Quality Control and SI Configuration, Sourcing, IT, and other Commercial Optimization teams. The role ensures high‑quality delivery flow, transparency, prioritization, and cross‑team alignment, while supporting the Head of Inventory Tools in governance, capacity planning, and dependency management. This role plays a critical part in delivering inventory data accuracy, automation capabilities, and platform enhancements, directly impacting availability quality, partner performance, and commercial value Position Responsibilities Delivery & Scrum Facilitation • Facilitate all Scrum ceremonies (Daily, Planning, Refinement, Review, Retrospective, Grooming) ensuring effectiveness and focus., • Maintain a healthy and predictable delivery flow using Jira as the execution source of truth., • Coaching the team in agile practices promoting continuous improvement and autonomy. Roadmap & Governance • Support the Head of Inventory Tools in maintaining the roadmap, aligning delivery items with business priorities., • Ensure roadmap items are categorized (Committed / In Progress / Exploratory) and updated based on Jira insights., • Prepare governance artefacts (Excel roadmap backend, think‑cell updates, Quarterly increments)., • Create, review, and maintain quality tickets (clear, well-defined, prioritized) Dependency & Stakeholder Management • Identify, track, and escalate dependencies with key stakeholders., • Facilitate alignment sessions and ensure required inputs (rules, thresholds, acceptance criteria) are provided., • Ensure demo outcomes, validations, and decisions are captured and communicated. Team Enablement & Culture • Remove blockers, protect the team from external noise, and foster a culture of collaboration., • Promote data transparency, ownership, and continuous improvement in operational and technical practices. Required skills • Strong facilitation and communication skills with technical and non‑technical stakeholders., • Ability to manage ambiguity, prioritize effectively, and maintain delivery discipline., • Conflict resolution, stakeholder alignment, and negotiation., • Analytical mindset with attention to detail. Required technical skills • Advanced experience working with Jira for backlog management and delivery tracking., • Ability to interpret delivery metrics (flow, cycle time, throughput) and build Excel-based governance models., • Familiarity with software delivery, APIs, and Snowflake-based reporting flows (not as developer but as governance facilitator)., • Understanding of integration concepts, inventory systems, and hotel supply dynamics is a plus., • Experience working with cross-functional tech/business stakeholders Experience & Qualifications Qualifications • Bachelor’s degree in Engineering, Business, Computer Science or related field (preferred)., • Scrum Master certification (CSM, PSM I/II) is an advantage. Subject matter experience • Experience in agile delivery in a B2B or API/integration-heavy environment., • Exposure to data quality, validation workflows, or rule-based systems (ideal for QC and SIC interactions)., • Experience working in distributed teams and multi-stakeholder environments. Languages • English (professional fluency), • Spanish Number of years of experience • 3–5 years as Scrum Master, Delivery Lead, Product Owner, or similar role You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We are tech-driven, with a customer-first philosophy, our knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. HBX Group comprises of the best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. That is why HBX Group has launched with Civitfun, a SaaS (Software as a Service) brand that offers a complete suite to automate the guest journey, from check-in to check-out, in hotels, hotel chains, resorts, vacation rentals and hostels. Job Summary We are looking for a Functional Product Manager for our Civitfun brand who will help shape the future of our B2B SaaS platform. You will play a central role in defining and prioritizing the product roadmap, working cross-functionally to align business needs with strategic objectives while bridging the gap between business and technical teams. Job Responsibilities • Define and maintain the product Roadmap based on the stakeholder needs, business goals and market insights., • Translate business requirements into clear product specifications, stories, and acceptance criteria., • Work closely with engineering teams to ensure technical feasibility, timely delivery, and smooth implementation., • Understand and communicate the impact of API´s, Middleware and Platform Architecture on product capabilities and integration., • Prioritize features, enhancements, and technical cost in collaboration with stakeholders, • Gather and analyze user feedback and product performance to drive continuous improvement., • Act as a strategic partner to sales, customer success and market teams. Required Skillset and Experience • Experience of product management experience in a B2B SaaS Environment., • Strong understanding and proven working experience with technical concepts such as API´s, Integrations, middleware, and cloud based platforms., • Proven ability to work closely with engineering teams in Agile Scrum environments., • Experience translating complex business needs into scalable product solutions, • Comfortable navigating cross-functional conversations and leading without authority, • Excellent communication, stakeholder management and decision making skills, • Advanced English and Spanish is required for this role At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Head of AI Adoption & Enablement HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Purpose of the role: The Head of AI Adoption & Enablement is responsible for ensuring AI is effectively deployed and used across HBX, enabling the organization to adopt and scale AI capabilities across all functions. As an AI thought leader for the organization, the role continuously scans the market for emerging AI capabilities to ensure HBX stays at the forefront of practical, secure and scalable AI usage across all functions. Working in close partnership with Technology, the role co-defines which AI platforms and vendor capabilities are used and how they are applied, ensuring alignment with enterprise architecture and security standards. The role owns the central demand management and prioritization of AI use cases (individual-contributor level and mid-tier functional level), ensuring opportunities are prioritized based on value, feasibility and scalability, and translated into measurable usage and impact, with thorough cost control. The role enables functions to deploy AI effectively by providing AI literacy training, guidance and tools, ensuring teams can adopt and implement use cases in a controlled, consistent and secure way. The role also supports the AI-empowered Workforce strategy by enabling the tools, capabilities and ways of working required to scale highest-impact AI initiatives. Responsabilities: • Define and drive adoption of the enterprise AI stack, including copilots, agentic platforms and embedded SaaS capabilities, in partnership with Technology and key vendors. Ensure alignment with technology, data and security standards, and translate business priorities into clear AI usage models and guidance across HBX., • Co‑define the AI licensing strategy with Technology and Procurement, establishing role‑based access models that balance value and cost. Monitor license usage, adoption and value realization to optimize or scale AI tools as needed., • Drive AI literacy and capability building across functions through scalable programmes, training and tools. Build an AI Champion community and ensure adoption delivers measurable behavior change, productivity gains and business impact, tracked through clear KPIs., • Own a central, scalable intake and prioritization process for AI use cases, classifying demand and assessing opportunities based on value, feasibility, scalability, risk and readiness. Track progress, impact and cost while identifying patterns to inform platform and governance decisions., • Partner with Technology to define AI and data platform requirements aligned with the AI‑enabled workforce strategy, acting as the link between business use cases and platform evolution. Ensure interoperability across the AI tool landscape and alignment with orchestration platforms., • Work with Legal, Risk, Security, Technology and Data to define and apply risk‑based AI deployment principles. Support governance and policy adoption to ensure safe, compliant AI use while balancing effective risk management with speed of execution. Skills • Strong understanding of AI platform ecosystems (e.g. copilots, LLMs, agentic platforms) and ability to translate vendor capabilities into business applications, • Deep understanding of AI fundamentals, LLMs, AI market solutions and automation tools (incl. prompt engineering, workflow automation, AI assistants & applied GenAI), • Knowledge of enterprise AI tech stacks, role-based access models and configuration standards, ensuring safe and effective usage across the organization., • Experience in demand management and prioritization of AI use cases; balancing value, feasibility and scalability, • Strong commercial mindset, with ability to assess and track value, cost (incl. AI/agent usage), and ROI of AI initiatives, • Strong change management & behavioral transformation skills, • Strong leadership and communication skills to influence senior stakeholders and mobilise global teams., • Ability to operate effectively in a co-ownership model with Technology, translating business needs into platform and capability requirements, • Strong decision-making and prioritization skills in high-demand, fast-evolving environments, • Strong capability in translating complex AI and LLM concepts into simple, actionable learning adapted to different audiences and expertise levels., • Expertise in learning design, capability building and adult education methodologies for large-scale programmes., • Excellent project planning and coordination abilities to run training waves, manage AI Leads, and orchestrate enablement routines., • Storytelling and communication skills to design awareness campaigns and drive engagement across the organization, • High interpersonal and coaching skills to guide AI Leads, functional teams and advanced users., • Analytical skills to track adoption metrics, capability uplift and effectiveness of training programmes. Experience: • 8+ years of experience in Digital Transformation with proven exposure to AI tools in recent years., • Experience working with or alongside enterprise technology teams on platform adoption, SaaS capabilities or AI/automation tools, • Experience defining or supporting prioritization frameworks for digital or AI use cases at scale, • Exposure to AI platform vendors (e.g. Microsoft, Google, Anthropic) and understanding of how enterprise organizations adopt and scale these capabilities, • Exposure to AI/ML tools, LLM-based applications, automation workflows or GenAI platforms, with the ability to translate technology into user-centric adoption., • Experience tracking adoption, usage and value metrics (including cost considerations) for digital or AI initiatives, • Demonstrated experience leading large-scale enablement programmes or organizational capability-building initiatives across multiple functions., • Proven track record deploying new digital solutions or workplace technologies at enterprise scale (e.g., automation tools, collaborative platforms, AI assistants)., • Experience driving behavioral and cultural change, supporting functional teams in adopting new digital capabilities., • Hands-on experience coordinating training delivery, content development, role-based learning pathways and stakeholder engagement., • Experience collaborating with Product, Tech, HR and business units to embed new digital capabilities into day-to-day operations., • Experience managing external training vendors, content partners or digital capability providers Qualifications: • Bachelor’s degree in Business, Engineering, Computer Science or related, • Master’s degree, MBA or equivalent preferred, • Certifications in change management, AI fundamentals, agile or learning design preferred At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with data and people, sets us apart in the market. Join our amazing team and help us “move fast, dream big, and make the difference” every day. Job Summary We are looking for a Client Operations Executive to join our Customer Relationship Center. In this role, you will support our clients to achieve one of our main objectives: Delivering unique holidays to our customers. Candidates must be based in Mallorca. Responsibilities • Provide excellent customer service., • Attend clients’ queries via phone and email, being proactive, courteous, and helpful., • Ensure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines., • Promote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty., • Identify and suggest improvement opportunities during daily work., • Negotiate appropriate compensation, refunds, and solutions. Position Requirements • Fluency in English and German (written and spoken)., • Spanish language knowledge is an advantage., • Flexibility to support Global Support team members as required., • Excellent time management skills and ability to work under pressure in a fast-paced environment., • Strong communication and negotiation skills to find solutions that work best for all parties. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

Head of AI Adoption & Enablement HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Purpose of the role: The Head of AI Adoption & Enablement is responsible for ensuring AI is effectively deployed and used across HBX, enabling the organization to adopt and scale AI capabilities across all functions. As an AI thought leader for the organization, the role continuously scans the market for emerging AI capabilities to ensure HBX stays at the forefront of practical, secure and scalable AI usage across all functions. Working in close partnership with Technology, the role co-defines which AI platforms and vendor capabilities are used and how they are applied, ensuring alignment with enterprise architecture and security standards. The role owns the central demand management and prioritization of AI use cases (individual-contributor level and mid-tier functional level), ensuring opportunities are prioritized based on value, feasibility and scalability, and translated into measurable usage and impact, with thorough cost control. The role enables functions to deploy AI effectively by providing AI literacy training, guidance and tools, ensuring teams can adopt and implement use cases in a controlled, consistent and secure way. The role also supports the AI-empowered Workforce strategy by enabling the tools, capabilities and ways of working required to scale highest-impact AI initiatives. Responsabilities: • Define and drive adoption of the enterprise AI stack, including copilots, agentic platforms and embedded SaaS capabilities, in partnership with Technology and key vendors. Ensure alignment with technology, data and security standards, and translate business priorities into clear AI usage models and guidance across HBX., • Co‑define the AI licensing strategy with Technology and Procurement, establishing role‑based access models that balance value and cost. Monitor license usage, adoption and value realization to optimize or scale AI tools as needed., • Drive AI literacy and capability building across functions through scalable programmes, training and tools. Build an AI Champion community and ensure adoption delivers measurable behavior change, productivity gains and business impact, tracked through clear KPIs., • Own a central, scalable intake and prioritization process for AI use cases, classifying demand and assessing opportunities based on value, feasibility, scalability, risk and readiness. Track progress, impact and cost while identifying patterns to inform platform and governance decisions., • Partner with Technology to define AI and data platform requirements aligned with the AI‑enabled workforce strategy, acting as the link between business use cases and platform evolution. Ensure interoperability across the AI tool landscape and alignment with orchestration platforms., • Work with Legal, Risk, Security, Technology and Data to define and apply risk‑based AI deployment principles. Support governance and policy adoption to ensure safe, compliant AI use while balancing effective risk management with speed of execution. Skills • Strong understanding of AI platform ecosystems (e.g. copilots, LLMs, agentic platforms) and ability to translate vendor capabilities into business applications, • Deep understanding of AI fundamentals, LLMs, AI market solutions and automation tools (incl. prompt engineering, workflow automation, AI assistants & applied GenAI), • Knowledge of enterprise AI tech stacks, role-based access models and configuration standards, ensuring safe and effective usage across the organization., • Experience in demand management and prioritization of AI use cases; balancing value, feasibility and scalability, • Strong commercial mindset, with ability to assess and track value, cost (incl. AI/agent usage), and ROI of AI initiatives, • Strong change management & behavioral transformation skills, • Strong leadership and communication skills to influence senior stakeholders and mobilise global teams., • Ability to operate effectively in a co-ownership model with Technology, translating business needs into platform and capability requirements, • Strong decision-making and prioritization skills in high-demand, fast-evolving environments, • Strong capability in translating complex AI and LLM concepts into simple, actionable learning adapted to different audiences and expertise levels., • Expertise in learning design, capability building and adult education methodologies for large-scale programmes., • Excellent project planning and coordination abilities to run training waves, manage AI Leads, and orchestrate enablement routines., • Storytelling and communication skills to design awareness campaigns and drive engagement across the organization, • High interpersonal and coaching skills to guide AI Leads, functional teams and advanced users., • Analytical skills to track adoption metrics, capability uplift and effectiveness of training programmes. Experience: • 8+ years of experience in Digital Transformation with proven exposure to AI tools in recent years., • Experience working with or alongside enterprise technology teams on platform adoption, SaaS capabilities or AI/automation tools, • Experience defining or supporting prioritization frameworks for digital or AI use cases at scale, • Exposure to AI platform vendors (e.g. Microsoft, Google, Anthropic) and understanding of how enterprise organizations adopt and scale these capabilities, • Exposure to AI/ML tools, LLM-based applications, automation workflows or GenAI platforms, with the ability to translate technology into user-centric adoption., • Experience tracking adoption, usage and value metrics (including cost considerations) for digital or AI initiatives, • Demonstrated experience leading large-scale enablement programmes or organizational capability-building initiatives across multiple functions., • Proven track record deploying new digital solutions or workplace technologies at enterprise scale (e.g., automation tools, collaborative platforms, AI assistants)., • Experience driving behavioral and cultural change, supporting functional teams in adopting new digital capabilities., • Hands-on experience coordinating training delivery, content development, role-based learning pathways and stakeholder engagement., • Experience collaborating with Product, Tech, HR and business units to embed new digital capabilities into day-to-day operations., • Experience managing external training vendors, content partners or digital capability providers Qualifications: • Bachelor’s degree in Business, Engineering, Computer Science or related, • Master’s degree, MBA or equivalent preferred, • Certifications in change management, AI fundamentals, agile or learning design preferred At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with data and people, sets us apart in the market. Join our amazing team and help us “move fast, dream big, and make the difference” every day. Job Summary We are looking for a Client Operations Executive to join our Customer Relationship Center. In this role, you will support our clients to achieve one of our main objectives: Delivering unique holidays to our customers. Candidates must be based in Mallorca. Responsibilities • Provide excellent customer service., • Attend clients’ queries via phone and email, being proactive, courteous, and helpful., • Ensure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines., • Promote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty., • Identify and suggest improvement opportunities during daily work., • Negotiate appropriate compensation, refunds, and solutions. Position Requirements • Fluency in English and German (written and spoken)., • Spanish language knowledge is an advantage., • Flexibility to support Global Support team members as required., • Excellent time management skills and ability to work under pressure in a fast-paced environment., • Strong communication and negotiation skills to find solutions that work best for all parties. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We are tech-driven, with a customer-first philosophy, our knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. HBX Group comprises of the best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. That is why HBX Group has launched with Civitfun, a SaaS (Software as a Service) brand that offers a complete suite to automate the guest journey, from check-in to check-out, in hotels, hotel chains, resorts, vacation rentals and hostels. Job Summary We are looking for a Functional Product Manager for our Civitfun brand who will help shape the future of our B2B SaaS platform. You will play a central role in defining and prioritizing the product roadmap, working cross-functionally to align business needs with strategic objectives while bridging the gap between business and technical teams. Job Responsibilities • Define and maintain the product Roadmap based on the stakeholder needs, business goals and market insights., • Translate business requirements into clear product specifications, stories, and acceptance criteria., • Work closely with engineering teams to ensure technical feasibility, timely delivery, and smooth implementation., • Understand and communicate the impact of API´s, Middleware and Platform Architecture on product capabilities and integration., • Prioritize features, enhancements, and technical cost in collaboration with stakeholders, • Gather and analyze user feedback and product performance to drive continuous improvement., • Act as a strategic partner to sales, customer success and market teams. Required Skillset and Experience • Experience of product management experience in a B2B SaaS Environment., • Strong understanding and proven working experience with technical concepts such as API´s, Integrations, middleware, and cloud based platforms., • Proven ability to work closely with engineering teams in Agile Scrum environments., • Experience translating complex business needs into scalable product solutions, • Comfortable navigating cross-functional conversations and leading without authority, • Excellent communication, stakeholder management and decision making skills, • Advanced English and Spanish is required for this role At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The Product Manager for the SIDRA Inventory Tools team is responsible for facilitating delivery, enabling team performance, and ensuring the execution of SIDRA’s roadmap in alignment with key stakeholders such as Quality Control and SI Configuration, Sourcing, IT, and other Commercial Optimization teams. The role ensures high‑quality delivery flow, transparency, prioritization, and cross‑team alignment, while supporting the Head of Inventory Tools in governance, capacity planning, and dependency management. This role plays a critical part in delivering inventory data accuracy, automation capabilities, and platform enhancements, directly impacting availability quality, partner performance, and commercial value Position Responsibilities Delivery & Scrum Facilitation • Facilitate all Scrum ceremonies (Daily, Planning, Refinement, Review, Retrospective, Grooming) ensuring effectiveness and focus., • Maintain a healthy and predictable delivery flow using Jira as the execution source of truth., • Coaching the team in agile practices promoting continuous improvement and autonomy. Roadmap & Governance • Support the Head of Inventory Tools in maintaining the roadmap, aligning delivery items with business priorities., • Ensure roadmap items are categorized (Committed / In Progress / Exploratory) and updated based on Jira insights., • Prepare governance artefacts (Excel roadmap backend, think‑cell updates, Quarterly increments)., • Create, review, and maintain quality tickets (clear, well-defined, prioritized) Dependency & Stakeholder Management • Identify, track, and escalate dependencies with key stakeholders., • Facilitate alignment sessions and ensure required inputs (rules, thresholds, acceptance criteria) are provided., • Ensure demo outcomes, validations, and decisions are captured and communicated. Team Enablement & Culture • Remove blockers, protect the team from external noise, and foster a culture of collaboration., • Promote data transparency, ownership, and continuous improvement in operational and technical practices. Required skills • Strong facilitation and communication skills with technical and non‑technical stakeholders., • Ability to manage ambiguity, prioritize effectively, and maintain delivery discipline., • Conflict resolution, stakeholder alignment, and negotiation., • Analytical mindset with attention to detail. Required technical skills • Advanced experience working with Jira for backlog management and delivery tracking., • Ability to interpret delivery metrics (flow, cycle time, throughput) and build Excel-based governance models., • Familiarity with software delivery, APIs, and Snowflake-based reporting flows (not as developer but as governance facilitator)., • Understanding of integration concepts, inventory systems, and hotel supply dynamics is a plus., • Experience working with cross-functional tech/business stakeholders Experience & Qualifications Qualifications • Bachelor’s degree in Engineering, Business, Computer Science or related field (preferred)., • Scrum Master certification (CSM, PSM I/II) is an advantage. Subject matter experience • Experience in agile delivery in a B2B or API/integration-heavy environment., • Exposure to data quality, validation workflows, or rule-based systems (ideal for QC and SIC interactions)., • Experience working in distributed teams and multi-stakeholder environments. Languages • English (professional fluency), • Spanish Number of years of experience • 3–5 years as Scrum Master, Delivery Lead, Product Owner, or similar role You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job description We are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers. Role Overview The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. Key Responsibilities • Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence., • Provide accurate and helpful information in response to client inquiries., • Document all call activity clearly and accurately in the Back Office system., • Respond promptly and precisely to online and email requests., • Monitor and manage bookings, including reservations, special requests, amendments, and cancellations., • Escalate issues appropriately, following Contact Center protocols., • Maintain high standards of service quality and professionalism., • Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)., • Adhere to all company policies and procedures., • Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications • Strong customer service orientation and active listening skills., • Proficiency in English and Italian (spoken and written)., • Excellent verbal and written communication, with attention to grammar and clarity., • Problem-solving mindset with persistence in resolving issues accurately and efficiently., • Ability to follow detailed instructions independently., • High attention to detail and adaptability., • Consistent focus and enthusiasm throughout the work shift. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Support the evaluation and execution of Joint Venture (JV) and M&A opportunities by owning the business plan and financial modeling for each case. Deliver robust analysis, scenario modeling and clear presentations that enable decision-making and value creation, coordinating primarily with internal teams (Finance, Strategy, Operations, Product) and supporting Day 1 readiness and performance tracking under the guidance of the Head of JV Development. To summarize: · Pre-deal signing: Support Head of JV development in BP incl. synergies identification & quantification, commercial agreement & TOM definition, day 1 integration preparation and coordination with M&A team · Post-deal signing: Support coordination of “day 1 integration” with central teams and definition & implementation of value creation plan (6-months for small deals such as Civitfun, 18+ months for complex deals) Skills • Business Plan & Value Creation: Advanced ability to build, challenge, and deliver business plans for JV/M&A, including synergy identification, value creation levers, and robust financial modeling., • Advanced Excel & Financial Modeling: Expert use of formulas, pivot tables, Power Query, scenario/sensitivity analysis; DCF; cash flow/NPV, synergy and KPI trackers., • Target Operating Model (TOM) Design: Proven experience designing and implementing TOMs for new ventures, ensuring fit with a verticalized organization and seamless integration., • Cross-Functional Leadership: Demonstrated ability to coordinate and influence across Legal, Tax, Finance, M&A, and operational teams to deliver integrated solutions., • Strategic & Analytical Thinking: Strong capability to assess strategic fit, evaluate market opportunities, and translate insights into actionable recommendations., • Conceptual Problem Solving: Structuring and solving complex ambiguous challenges such as commercial, partnership & Target Operating Models, • Analytical Problem Solving: Applying structured, data-driven approaches to break down complex business challenges, identify root causes, and quantify impact - supporting strategic decisions with robust financial, operational, and market analysis, • Financial Acumen: Mastery of financial analysis, valuation techniques, and scenario modeling to support investment decisions and track performance., • Communication & Executive Presence: Ability to distill complex issues into clear, compelling presentations and recommendations for executive audiences and governance forums., • Results Orientation: Relentless focus on delivering measurable outcomes, capturing synergies, and driving continuous improvement., • Negotiation & Conflict Resolution: Advanced negotiation skills to align diverse interests and resolve challenges in multi-party JV/M&A settings., • Cultural Agility: Experience working in multicultural, cross-border environments, adapting approaches to different business contexts and partners., • Project Management: Lead and coordinate cross-functional projects in JV, ensuring effective planning, execution, and delivery within scope, time, and budget., • Coaching and Leadership: Delegate, train, and motivate team members to foster development and high performance., • Interpersonal Skills: Build strong relationships and communicate effectively with stakeholders at all levels, adapting style to audience and context Experience • Minimum of 3 years managing strategy & transformation projects at a global organization or in a top-tier Strategy Consulting firm, with direct involvement in at least 3 JV/M&A transactions (including both commercial due diligence and post-merger integration), • Involvement in the design of Target Operating Models (TOM), value creation plans, or post-merger integration workstreams is highly valued. Qualifications • Master’s degree in Engineering, Business Administration or related At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The Product Manager for the SIDRA Inventory Tools team is responsible for facilitating delivery, enabling team performance, and ensuring the execution of SIDRA’s roadmap in alignment with key stakeholders such as Quality Control and SI Configuration, Sourcing, IT, and other Commercial Optimization teams. The role ensures high‑quality delivery flow, transparency, prioritization, and cross‑team alignment, while supporting the Head of Inventory Tools in governance, capacity planning, and dependency management. This role plays a critical part in delivering inventory data accuracy, automation capabilities, and platform enhancements, directly impacting availability quality, partner performance, and commercial value Position Responsibilities Delivery & Scrum Facilitation • Facilitate all Scrum ceremonies (Daily, Planning, Refinement, Review, Retrospective, Grooming) ensuring effectiveness and focus., • Maintain a healthy and predictable delivery flow using Jira as the execution source of truth., • Coaching the team in agile practices promoting continuous improvement and autonomy. Roadmap & Governance • Support the Head of Inventory Tools in maintaining the roadmap, aligning delivery items with business priorities., • Ensure roadmap items are categorized (Committed / In Progress / Exploratory) and updated based on Jira insights., • Prepare governance artefacts (Excel roadmap backend, think‑cell updates, Quarterly increments)., • Create, review, and maintain quality tickets (clear, well-defined, prioritized) Dependency & Stakeholder Management • Identify, track, and escalate dependencies with key stakeholders., • Facilitate alignment sessions and ensure required inputs (rules, thresholds, acceptance criteria) are provided., • Ensure demo outcomes, validations, and decisions are captured and communicated. Team Enablement & Culture • Remove blockers, protect the team from external noise, and foster a culture of collaboration., • Promote data transparency, ownership, and continuous improvement in operational and technical practices. Required skills • Strong facilitation and communication skills with technical and non‑technical stakeholders., • Ability to manage ambiguity, prioritize effectively, and maintain delivery discipline., • Conflict resolution, stakeholder alignment, and negotiation., • Analytical mindset with attention to detail. Required technical skills • Advanced experience working with Jira for backlog management and delivery tracking., • Ability to interpret delivery metrics (flow, cycle time, throughput) and build Excel-based governance models., • Familiarity with software delivery, APIs, and Snowflake-based reporting flows (not as developer but as governance facilitator)., • Understanding of integration concepts, inventory systems, and hotel supply dynamics is a plus., • Experience working with cross-functional tech/business stakeholders Experience & Qualifications Qualifications • Bachelor’s degree in Engineering, Business, Computer Science or related field (preferred)., • Scrum Master certification (CSM, PSM I/II) is an advantage. Subject matter experience • Experience in agile delivery in a B2B or API/integration-heavy environment., • Exposure to data quality, validation workflows, or rule-based systems (ideal for QC and SIC interactions)., • Experience working in distributed teams and multi-stakeholder environments. Languages • English (professional fluency), • Spanish Number of years of experience • 3–5 years as Scrum Master, Delivery Lead, Product Owner, or similar role You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. Job Summary We are looking for French Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca. Responsibilities • Provide excellent customer service., • Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful., • Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions., • Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty., • Act and suggest on improvement opportunities identified during daily work., • Negotiating for appropriate compensation / refunds / solutions. Requirements • Fluency in English and French - written and spoken, • Any additional language would be an advantage, • Flexibility to provide support to all members of the Global Support team as and when required., • Excellent time management skills with the ability to work well under pressure in a fast paced environment., • Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

Head of AI Adoption & Enablement HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Purpose of the role: The Head of AI Adoption & Enablement is responsible for ensuring AI is effectively deployed and used across HBX, enabling the organization to adopt and scale AI capabilities across all functions. As an AI thought leader for the organization, the role continuously scans the market for emerging AI capabilities to ensure HBX stays at the forefront of practical, secure and scalable AI usage across all functions. Working in close partnership with Technology, the role co-defines which AI platforms and vendor capabilities are used and how they are applied, ensuring alignment with enterprise architecture and security standards. The role owns the central demand management and prioritization of AI use cases (individual-contributor level and mid-tier functional level), ensuring opportunities are prioritized based on value, feasibility and scalability, and translated into measurable usage and impact, with thorough cost control. The role enables functions to deploy AI effectively by providing AI literacy training, guidance and tools, ensuring teams can adopt and implement use cases in a controlled, consistent and secure way. The role also supports the AI-empowered Workforce strategy by enabling the tools, capabilities and ways of working required to scale highest-impact AI initiatives. Responsabilities: • Define and drive adoption of the enterprise AI stack, including copilots, agentic platforms and embedded SaaS capabilities, in partnership with Technology and key vendors. Ensure alignment with technology, data and security standards, and translate business priorities into clear AI usage models and guidance across HBX., • Co‑define the AI licensing strategy with Technology and Procurement, establishing role‑based access models that balance value and cost. Monitor license usage, adoption and value realization to optimize or scale AI tools as needed., • Drive AI literacy and capability building across functions through scalable programmes, training and tools. Build an AI Champion community and ensure adoption delivers measurable behavior change, productivity gains and business impact, tracked through clear KPIs., • Own a central, scalable intake and prioritization process for AI use cases, classifying demand and assessing opportunities based on value, feasibility, scalability, risk and readiness. Track progress, impact and cost while identifying patterns to inform platform and governance decisions., • Partner with Technology to define AI and data platform requirements aligned with the AI‑enabled workforce strategy, acting as the link between business use cases and platform evolution. Ensure interoperability across the AI tool landscape and alignment with orchestration platforms., • Work with Legal, Risk, Security, Technology and Data to define and apply risk‑based AI deployment principles. Support governance and policy adoption to ensure safe, compliant AI use while balancing effective risk management with speed of execution. Skills • Strong understanding of AI platform ecosystems (e.g. copilots, LLMs, agentic platforms) and ability to translate vendor capabilities into business applications, • Deep understanding of AI fundamentals, LLMs, AI market solutions and automation tools (incl. prompt engineering, workflow automation, AI assistants & applied GenAI), • Knowledge of enterprise AI tech stacks, role-based access models and configuration standards, ensuring safe and effective usage across the organization., • Experience in demand management and prioritization of AI use cases; balancing value, feasibility and scalability, • Strong commercial mindset, with ability to assess and track value, cost (incl. AI/agent usage), and ROI of AI initiatives, • Strong change management & behavioral transformation skills, • Strong leadership and communication skills to influence senior stakeholders and mobilise global teams., • Ability to operate effectively in a co-ownership model with Technology, translating business needs into platform and capability requirements, • Strong decision-making and prioritization skills in high-demand, fast-evolving environments, • Strong capability in translating complex AI and LLM concepts into simple, actionable learning adapted to different audiences and expertise levels., • Expertise in learning design, capability building and adult education methodologies for large-scale programmes., • Excellent project planning and coordination abilities to run training waves, manage AI Leads, and orchestrate enablement routines., • Storytelling and communication skills to design awareness campaigns and drive engagement across the organization, • High interpersonal and coaching skills to guide AI Leads, functional teams and advanced users., • Analytical skills to track adoption metrics, capability uplift and effectiveness of training programmes. Experience: • 8+ years of experience in Digital Transformation with proven exposure to AI tools in recent years., • Experience working with or alongside enterprise technology teams on platform adoption, SaaS capabilities or AI/automation tools, • Experience defining or supporting prioritization frameworks for digital or AI use cases at scale, • Exposure to AI platform vendors (e.g. Microsoft, Google, Anthropic) and understanding of how enterprise organizations adopt and scale these capabilities, • Exposure to AI/ML tools, LLM-based applications, automation workflows or GenAI platforms, with the ability to translate technology into user-centric adoption., • Experience tracking adoption, usage and value metrics (including cost considerations) for digital or AI initiatives, • Demonstrated experience leading large-scale enablement programmes or organizational capability-building initiatives across multiple functions., • Proven track record deploying new digital solutions or workplace technologies at enterprise scale (e.g., automation tools, collaborative platforms, AI assistants)., • Experience driving behavioral and cultural change, supporting functional teams in adopting new digital capabilities., • Hands-on experience coordinating training delivery, content development, role-based learning pathways and stakeholder engagement., • Experience collaborating with Product, Tech, HR and business units to embed new digital capabilities into day-to-day operations., • Experience managing external training vendors, content partners or digital capability providers Qualifications: • Bachelor’s degree in Business, Engineering, Computer Science or related, • Master’s degree, MBA or equivalent preferred, • Certifications in change management, AI fundamentals, agile or learning design preferred At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. Job Summary We are looking for French Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca. Responsibilities • Provide excellent customer service., • Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful., • Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions., • Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty., • Act and suggest on improvement opportunities identified during daily work., • Negotiating for appropriate compensation / refunds / solutions. Requirements • Fluency in English and French - written and spoken, • Any additional language would be an advantage, • Flexibility to provide support to all members of the Global Support team as and when required., • Excellent time management skills with the ability to work well under pressure in a fast paced environment., • Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We are tech-driven, with a customer-first philosophy, our knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. HBX Group comprises of the best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. That is why HBX Group has launched with Civitfun, a SaaS (Software as a Service) brand that offers a complete suite to automate the guest journey, from check-in to check-out, in hotels, hotel chains, resorts, vacation rentals and hostels. Job Summary We are looking for a Functional Product Manager for our Civitfun brand who will help shape the future of our B2B SaaS platform. You will play a central role in defining and prioritizing the product roadmap, working cross-functionally to align business needs with strategic objectives while bridging the gap between business and technical teams. Job Responsibilities • Define and maintain the product Roadmap based on the stakeholder needs, business goals and market insights., • Translate business requirements into clear product specifications, stories, and acceptance criteria., • Work closely with engineering teams to ensure technical feasibility, timely delivery, and smooth implementation., • Understand and communicate the impact of API´s, Middleware and Platform Architecture on product capabilities and integration., • Prioritize features, enhancements, and technical cost in collaboration with stakeholders, • Gather and analyze user feedback and product performance to drive continuous improvement., • Act as a strategic partner to sales, customer success and market teams. Required Skillset and Experience • Experience of product management experience in a B2B SaaS Environment., • Strong understanding and proven working experience with technical concepts such as API´s, Integrations, middleware, and cloud based platforms., • Proven ability to work closely with engineering teams in Agile Scrum environments., • Experience translating complex business needs into scalable product solutions, • Comfortable navigating cross-functional conversations and leading without authority, • Excellent communication, stakeholder management and decision making skills, • Advanced English and Spanish is required for this role At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: • Within an innovative, engaging and multicultural environment., • Have the opportunity to build strong and lasting business relationships and friendships from around the world., • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job description We are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers. Role Overview The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. Key Responsibilities • Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence., • Provide accurate and helpful information in response to client inquiries., • Document all call activity clearly and accurately in the Back Office system., • Respond promptly and precisely to online and email requests., • Monitor and manage bookings, including reservations, special requests, amendments, and cancellations., • Escalate issues appropriately, following Contact Center protocols., • Maintain high standards of service quality and professionalism., • Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)., • Adhere to all company policies and procedures., • Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications • Strong customer service orientation and active listening skills., • Proficiency in English and Italian (spoken and written)., • Excellent verbal and written communication, with attention to grammar and clarity., • Problem-solving mindset with persistence in resolving issues accurately and efficiently., • Ability to follow detailed instructions independently., • High attention to detail and adaptability., • Consistent focus and enthusiasm throughout the work shift. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

🚀 ¡En K-LAGAN te estamos esperando para continuar creciendo juntos! Somos una empresa internacional de servicios tecnológicos, especializada en: • IT: Banca, Seguros, Retail & E-Commerce, Healthcare., • Transporte & Supply Chain: Ferroviario, Automoción, Logística y Aeroespacial., • Manufacturing: Energías Renovables, Oil & Gas y Utilities., • I+D: Investigación, innovación y desarrollo de soluciones tecnológicas. Trabajamos con un enfoque en innovación, impacto real y soluciones a medida, acompañando a nuestros clientes en la transformación de sus negocios y procesos. Nos mueve un propósito claro: Humanizar la tecnología y liderar la sostenibilidad, siendo responsables con nuestro equipo, nuestros clientes y la sociedad. Creamos impacto a través de la innovación y las personas, participando en proyectos que ayudan a las organizaciones a crecer, evolucionar y transformarse. 🚀 La oportunidad Buscamos incorporar un/a Especialista GRC para formar parte de un equipo dinámico dentro del sector Travel & Hospitality, enfocado en Seguridad & Fraude. En este rol, aportarás tu experiencia en la implantación de controles avanzados y marcos de cumplimiento, siendo una pieza clave para asegurar la resiliencia y protección de los activos de información de la compañía. El trabajo puede realizarse 100% en remoto desde España. No se requiere presencialidad, pero valoraremos positivamente si resides en Mallorca. 🎯 Tu misión Como Especialista GRC, tu misión será liderar y dar soporte a los procesos de Gobierno, Riesgo y Cumplimiento de Seguridad de la Información, actuando como interfaz técnico entre las áreas de IT, Ciberseguridad y Negocio, y garantizando la alineación con los estándares internacionales y normativas vigentes. 📌 ¿Qué harás en tu día a día? • Definición y análisis de los requisitos de Seguridad de la Información corporativos para IT y Negocio., • Colaboración estrecha con los equipos de IT y Ciberseguridad en la implantación de controles de Seguridad., • Soporte y liderazgo técnico en procesos estratégicos de Gobierno corporativo y Cumplimiento normativo., • Actuar como interfaz técnica clave con el área de Protección de Datos., • Definición, análisis y seguimiento de KPIs y OKRs relativos a Seguridad de la Información., • Colaboración activa en el Plan Director de Seguridad, así como en el diseño y ejecución del SGSI., • Estrategia y definición efectiva de los planes de Continuidad de Negocio (CN)., • Participación efectiva dentro del Marco de Gestión de Riesgos Corporativo., • Auditoría técnica del cumplimiento de las políticas y procedimientos internos del SGSI., • Auditoría de procesos, productos y servicios tanto técnicos como de la línea de Negocio., • Aportar una participación crítica, constructiva y transversal en las áreas de GRC y Ciberseguridad. 🧩 Requisitos • Experiencia: Trayectoria sólida y demostrable en el análisis e implantación de estándares y certificaciones de ciberseguridad (ISO 27001, NIST, PCI-DSS, NIS2, DORA, ENS, etc.)., • Conocimientos Técnicos: Conocimiento amplio y práctico de herramientas, sistemas y tecnologías IT, así como de sus respectivos mecanismos de seguridad., • Gestión: Experiencia previa en la gestión y liderazgo de proyectos de seguridad., • Habilidades Blandas: Excelentes habilidades comunicativas, asertividad, proactividad y un alto nivel de autonomía., • Idiomas: Nivel de inglés B2 o superior (comprobable). 🌟 Muy valorado (Plus) • Certificaciones de prestigio en el sector como CISA, CISM, CISSP o equivalentes., • Formación base: Ingeniería Informática, Telecomunicaciones y/o Máster especializado en Ciberseguridad., • Experiencia previa en sectores de alta transaccionalidad como Travel & Hospitality (Turismo y Hoteles)., • Experiencia práctica ejecutando auditorías de primera y segunda parte., • Conocimiento práctico y experiencia directa en labores de operaciones de ciberseguridad., • Familiaridad o conocimientos de trabajo bajo metodologías ágiles (Scrum/Agile). 🌱 ¿Qué te ofrecemos? • Proyecto estratégico e internacional, con alto impacto en negocio., • Contrato indefinido y modalidad de trabajo flexible (Remoto con opción a Híbrido si estás en Mallorca)., • Horario flexible y día libre por tu cumpleaños. 🎂, • Programa de reconocimiento 3 C’s (Compromiso, Comunicación y Orientación al Cliente)., • Plan de carrera, formación continua y seguro médico., • Plan de retribución flexible (guardería, transporte, idiomas)., • Eventos y team buildings: afterworks, barbacoas y cenas de Navidad/Verano. 🧡 Nuestro compromiso En K-LAGAN, apostamos por una tecnología responsable (Green IT) y promovemos iniciativas de impacto social, como nuestro Día Solidario anual, dentro de un entorno donde las personas puedan desarrollarse y crecer. La igualdad de oportunidades es uno de nuestros pilares. 📩 ¿Te interesa? ¡Aplica ahora y forma parte de K-LAGAN! ✅ YOUR GROWTH, OUR VISION

🚀 ¡En K-LAGAN te estamos esperando para continuar creciendo juntos! Somos una empresa internacional de servicios tecnológicos, especializada en: • IT: Banca, Seguros, Retail & E-Commerce, Healthcare., • Transporte & Supply Chain: Ferroviario, Automoción, Logística y Aeroespacial., • Manufacturing: Energías Renovables, Oil & Gas y Utilities., • I+D: Investigación, innovación y desarrollo de soluciones tecnológicas. Trabajamos con un enfoque en innovación, impacto real y soluciones a medida, acompañando a nuestros clientes en la transformación de sus negocios y procesos. Nos mueve un propósito claro: Humanizar la tecnología y liderar la sostenibilidad, siendo responsables con nuestro equipo, nuestros clientes y la sociedad. Creamos impacto a través de la innovación y las personas, participando en proyectos que ayudan a las organizaciones a crecer, evolucionar y transformarse. 🚀 La oportunidad Buscamos incorporar un/a Especialista GRC para formar parte de un equipo dinámico dentro del sector Travel & Hospitality, enfocado en Seguridad & Fraude. En este rol, aportarás tu experiencia en la implantación de controles avanzados y marcos de cumplimiento, siendo una pieza clave para asegurar la resiliencia y protección de los activos de información de la compañía. El trabajo puede realizarse 100% en remoto desde España. No se requiere presencialidad, pero valoraremos positivamente si resides en Mallorca. 🎯 Tu misión Como Especialista GRC, tu misión será liderar y dar soporte a los procesos de Gobierno, Riesgo y Cumplimiento de Seguridad de la Información, actuando como interfaz técnico entre las áreas de IT, Ciberseguridad y Negocio, y garantizando la alineación con los estándares internacionales y normativas vigentes. 📌 ¿Qué harás en tu día a día? • Definición y análisis de los requisitos de Seguridad de la Información corporativos para IT y Negocio., • Colaboración estrecha con los equipos de IT y Ciberseguridad en la implantación de controles de Seguridad., • Soporte y liderazgo técnico en procesos estratégicos de Gobierno corporativo y Cumplimiento normativo., • Actuar como interfaz técnica clave con el área de Protección de Datos., • Definición, análisis y seguimiento de KPIs y OKRs relativos a Seguridad de la Información., • Colaboración activa en el Plan Director de Seguridad, así como en el diseño y ejecución del SGSI., • Estrategia y definición efectiva de los planes de Continuidad de Negocio (CN)., • Participación efectiva dentro del Marco de Gestión de Riesgos Corporativo., • Auditoría técnica del cumplimiento de las políticas y procedimientos internos del SGSI., • Auditoría de procesos, productos y servicios tanto técnicos como de la línea de Negocio., • Aportar una participación crítica, constructiva y transversal en las áreas de GRC y Ciberseguridad. 🧩 Requisitos • Experiencia: Trayectoria sólida y demostrable en el análisis e implantación de estándares y certificaciones de ciberseguridad (ISO 27001, NIST, PCI-DSS, NIS2, DORA, ENS, etc.)., • Conocimientos Técnicos: Conocimiento amplio y práctico de herramientas, sistemas y tecnologías IT, así como de sus respectivos mecanismos de seguridad., • Gestión: Experiencia previa en la gestión y liderazgo de proyectos de seguridad., • Habilidades Blandas: Excelentes habilidades comunicativas, asertividad, proactividad y un alto nivel de autonomía., • Idiomas: Nivel de inglés B2 o superior (comprobable). 🌟 Muy valorado (Plus) • Certificaciones de prestigio en el sector como CISA, CISM, CISSP o equivalentes., • Formación base: Ingeniería Informática, Telecomunicaciones y/o Máster especializado en Ciberseguridad., • Experiencia previa en sectores de alta transaccionalidad como Travel & Hospitality (Turismo y Hoteles)., • Experiencia práctica ejecutando auditorías de primera y segunda parte., • Conocimiento práctico y experiencia directa en labores de operaciones de ciberseguridad., • Familiaridad o conocimientos de trabajo bajo metodologías ágiles (Scrum/Agile). 🌱 ¿Qué te ofrecemos? • Proyecto estratégico e internacional, con alto impacto en negocio., • Contrato indefinido y modalidad de trabajo flexible (Remoto con opción a Híbrido si estás en Mallorca)., • Horario flexible y día libre por tu cumpleaños. 🎂, • Programa de reconocimiento 3 C’s (Compromiso, Comunicación y Orientación al Cliente)., • Plan de carrera, formación continua y seguro médico., • Plan de retribución flexible (guardería, transporte, idiomas)., • Eventos y team buildings: afterworks, barbacoas y cenas de Navidad/Verano. 🧡 Nuestro compromiso En K-LAGAN, apostamos por una tecnología responsable (Green IT) y promovemos iniciativas de impacto social, como nuestro Día Solidario anual, dentro de un entorno donde las personas puedan desarrollarse y crecer. La igualdad de oportunidades es uno de nuestros pilares. 📩 ¿Te interesa? ¡Aplica ahora y forma parte de K-LAGAN! ✅ YOUR GROWTH, OUR VISION

Must have a valid drivers' license and car and have a current residency in Mallorca. Based in Mallorca, you will ensure an excellent service for our cruise line clients.

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.We drive growth for our clients and partners while removing friction from the end-to-end travel experience.Our cloud-based technology platforms offer fast an

We are seeking a full-time Administrative & Customer Care Coordinator to join our team on-site in Palma de Mallorca. Full-time position based in Palma de Mallorca.

Palma de Mallorca como de Madrid,. Disponibilidad para viajar entre Palma de Mallorca y Madrid.

Estás finalizando tu grado en Derecho o lo acabas de terminar? Si buscas tu primera experiencia profesional y te entusiasma la idea de poder aplicar lo aprendido en un entorno dinámico y real, ¡esta oportunidad es para ti!.Está pensando en solicitar este empleo? No se demore, desplácese hacia a

Sobre Mallorca Law:Mallorca Law es una firma de servicios legales con sede en Palma de Mallorca, especializada en Derecho Inmobiliario, Fiscal y Sucesorio.

Estamos buscando incorporar un/x Responsable Sanitario para nuestra clinica de Mallorca.

Scena busca un ingeniero/a para participar en proyectos técnicos integrados en viviendas premium en Mallorca.

Precisamos incorporar Médico/a para nuestra residencia Emera Mallorca.

Desarrollador de back-end junior - palma de mallorca.

Abogado/a Fiscal con experiencia (con alto nivel de inglés).Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.En Lullius Partners, seguimos creciendo y buscamos incorporar a un.Abogado/a Fiscalista con ex

Located in the Cap Vermell Grand Hotel, along the Balearic Island’s east coast, Roka Mallorca offers diners a seasonal, alfresco pop-up of lazy summer evenings, beautiful dishes, creative cocktails, and live DJs.

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel.We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source mark

Located in the Cap Vermell Grand Hotel, along the Balearic Island’s east coast, Roka Mallorca offers diners a seasonal, alfresco pop-up of lazy summer evenings, beautiful dishes, creative cocktails, and live DJs.

JUNG, empresa líder en el sector de mecanismos eléctricos, sistemas de automatización y control de instalaciones eléctricas y domótica, precisa incorporar en la zona de Mallorca un asesor de proyectos para promotoras, constructoras, ingenierías, instaladores, distribuidores y clientes. Como Ar

Located in the Cap Vermell Grand Hotel, along the Balearic Island’s east coast, Roka Mallorca offers diners a seasonal, alfresco pop-up of lazy summer evenings, beautiful dishes, creative cocktails, and live DJs.

Con la expansión de nuestras clínicas por toda España, estamos buscando un(a) Dentista General con experiencia en Ortodoncia para nuestra clínica de Mallorca.

VÍAS Y CONSTRUCCIONES, Empresa Constructora perteneciente al Grupo Dragados (ACS), líder en su sector, con amplia y consolidada trayectoria precisa incorporar un/a Técnico/a de Prevención, Calidad y Medioambiente, para IMPORTANTE obra de Edificación Residencial en Felanitx (Mallorca).

Usted podría ser el solicitante perfecto para este trabajo.Lea toda la información asociada y asegúrese de presentar su candidatura.HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.We drive growth for ou